scholarly journals SEJARAH PUSKESMAS ANDOWIA DI KECAMATAN ANDOWIA KABUPATEN KONAWE UTARA (1982-2016)

2020 ◽  
Vol 3 (4) ◽  
Author(s):  
Nurtina Nurtina ◽  
Hayari Hayari
Keyword(s):  
Health Services ◽  
Health Center ◽  
Medical Equipment ◽  
Local Community ◽  
Community Health Center ◽  
Physical Development ◽  
Historical Research ◽  
Historical Method ◽  
Quality Of Health Services

ABSTRAK: Masalah pokok penelitian ini adalah (1) Apa yang melatar belakangi pembangunan Puskesmas Andowia di Kecamatan Andowia Kabupaten Konawe Utara?  (2) Bagaimana perkembangan Puskesmas Andowia di Kecamatan Andowia Kabupaten Konawe Utara? Jenis penelitian yang digunakan dalam penelitian ini adalah penelitian sejarah yang bersifat deskriptif kualitatif. Pendekatan yang digunakan dalam penelitian ini adalah pendekatan strukturis. Metode yang digunakan dalam penelitian ini adalah metode sejarah, yang terdiri dari tiga yakni: (1) Heuristik (Pengumpulan Sumber), (2) Verifikasi (Kritik Sumber) dan (3) Historiografi (Penulisan Sejarah). Hasil penelitian ini adalah sebagai berikut: (1) Latar belakang pembangunan Puskesmas Andowia di Kecamatan Andowia Kabupaten Konawe Utara yaitu  Pada awalnya sebelum ada Puskesmas Andowia, masyarakat setempat masih mempercayai dukun dapat menyembuhkan penyakit, Jadi pada saat itu masyarahkat setempat ketika mengalami sakit ataupun ada keluarga yang sakit mereka pergi ke dukun untuk berobat. (2) Perkembangan Puskesmas Andowia di Kecamatan Andowia Kabupaten Konawe Utara (1982-1994) yaitu (a)  Pada tahun 1982-2016 dimana pada saat itu Puskesmas Andowia belum ada perkembangan secara fisik; (b)  Pada tahun 1994-2007 dimana adanya tambahan fasilitas kesehatan dari pemerintah setempat; (c)  Pada tahun 2007-2016  adanya lagi penambahan alat-alat peralatan kesehatan seperti suntik, ukur berat badan dan lain-lainnya. (d) Perkembangan kualitas pelayanan kesehatan di Puskesmas Andowia Kecamatan Andowia Kabupaten Konawe Utara penulis memilih 5 dimensi kualitas, yaitu ketampakan fisik (tangibles), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance) dan empati (empathy). Kata Kunci: Latar belakang, Perkembangan, Puskesmas ABSTRACT: The main problems of this research are (1) What is the background of the development of Andowia Health Center in Andowia Subdistrict, North Konawe Regency? (2) How is the development of Andowia Health Center in Andowia Subdistrict, North Konawe Regency? This type of research used in this study is a descriptive qualitative historical research. The approach used in this research is a structuralist approach. The method used in this study is the historical method according, which consists of three namely: (1) Heuristics (Collection of Sources), (2) Verification (Critical Sources) and (3) Historiography (Writing History). The results of this study are as follows: (1) The background of the development of the Andowia Community Health Center in Andowia Sub-district, North Konawe Regency, that is, before the Andowia Health Center was established, the local community still believed that the dukun could cure the disease. the sick they went to the shaman to seek treatment. (2) the development of Andowia Health Center in Andowia Subdistrict, North Konawe Regency (1982-1994), namely (a) in 1982-2016 where at that time the Andowia Health Center had no physical development; (b) In 1994-2007 where there were additional health facilities from the local government; (c) In 2007-2016 there was additional addition of medical equipment such as injections, weight measurements and others. (d) The development of the quality of health services in Andowia Health Center Andowia Subdistrict, North Konawe District, the authors chose 5 dimensions of quality, namely physical appearance (tangibles), reliability (reliability), responsiveness (responsiveness), assurance (assurance) and empathy (empathy). Keywords: Background, Development, Health Center

scholarly journals KUALITAS PELAYANAN KESEHATAN DI PUSAT KESEHATAN MASYARAKAT KEMBANG SERI KECAMATAN TALANG EMPAT KABUPATEN BENGKULU TENGAH

2019 ◽  
Vol 6 (1) ◽  
Author(s):  
Yoki Apriyanti ◽  
Evi Lorita ◽  
Yusuarsono Yusuarsono
Keyword(s):  
Public Health ◽  
Qualitative Research ◽  
Health Services ◽  
Health Center ◽  
Medical Equipment ◽  
Good Service ◽  
Data Presentation ◽  
Public Health Center ◽  
Quality Of Health Services

his study aims to find out the quality of health services in Kembang Seri Public Health Center atTalang Empat Sub-District, Central Bengkulu Regency. This research is a qualitative research presented descriptively. The informants in this study amounted to 6 people consisting of key informants and principal informants. The data were collected by interviews, observation and documentation method. The technique data analysis used were data reduction, data presentation, and conclusion. Based on the results show that the quality of Health Services in the Kembang Seri of Talang Empat Sub-District of Central Bengkulu Regency is seen from the theory of service quality 1)The Reliability has done a good service but nurses are still not friendly in patient. 2) Responsiveness of nurses are ready and sufficiently skilled in treating patients but there are also nurses who are still arrogant and play their own cellphones while patients need service.3) Assurance of nurses are less friendly and polite to patients and nurses still distinguish services from rich patients and poor patients in terms of service but nurses are active in communicating with patients. Empathy of nurse is easily contacted in every room that keeps and communicates with the patient ready to be called by the patient’s family if needed. However, in terms of medicines and intravenous needles there is still a lack of availability. 5. Tangibles (Physical Facilities) seen from the building of Kembang Seri Public Health Center is good and medical equipment is sufficient.

scholarly journals The Effect of the Quality of Health Services on the Satisfaction of Patients at the East Langsa Community Health Center

2021 ◽  
Vol 2 (1) ◽  
pp. 32-46
Author(s):  
Desy Murdiatama ◽  
Ahmad Rifai ◽  
Indah Anggraeni
Keyword(s):  
Public Health ◽  
Multivariate Analysis ◽  
Patient Satisfaction ◽  
Health Services ◽  
Health Center ◽  
Univariate Analysis ◽  
Community Health Center ◽  
Physical Evidence ◽  
Quality Of Health Services

Service quality and patient satisfaction are the two most important things in Community Health Center (puskesmas) services. This study aims to see the effect of the quality of health services on outpatient satisfaction at Langsa Timur Public Health Center, Langsa City in 2020. This type of research is a quantitative research which is an analytical survey with a cross sectional study approach. The population in this study were 2,116 people. A sample of 95 people using the Slovin formula. The analysis used is univariate analysis, bivariate analysis with chi-square test and multivariate analysis with linear regression test, measuring instruments used questionnaires and data processing using computerized with a significance level of P-Sign <0.05. The results of this study are based on the results of univariate analysis, as many as 64 people were dissatisfied and 31 people were satisfied. The results of multivariate analysis showed that physical evidence and responsiveness had an influence on patient satisfaction and physical evidence was dominant. The conclusion of this study is that there is an effect of physical evidence and responsiveness on outpatient satisfaction at Langsa Timur Public Health Center, Langsa City.

scholarly journals THE RELATIONSHIP BETWEEN THE QUALITY OF HEALTH SERVICES REGARDING THE LEVEL OF PATIENTS SATISFACTION PATIENTS IN THE PUSKESMAS SINDANG BARANG BOGOR

2020 ◽  
Vol 11 (2) ◽  
pp. 81-90
Author(s):  
Deden Deden Nurjaman
Keyword(s):  
Health Services ◽  
Service Quality ◽  
Community Health ◽  
Health Center ◽  
Community Health Center ◽  
P Value ◽  
Cross Sectional ◽  
Quality Of Health Services ◽  
The Relationship

Based on the results of a preliminary study conducted on January 15, 2018 regarding the level of patient satisfaction with the quality of care at Sindang Barang Community Health Center in January 2018 out of 10 patients interviewed, 7 patients expressed dissatisfaction with the realible and responsive service quality at Sindang Barang Health Center and 3 other patients stated satisfied with the realible and responsive services available at the Sindang Barang Health Center. Of the 7 patients who expressed dissatisfaction with the Sindang Barang Community Health Center services 6 of them stated that the quality service of Sindang Barang Public Health Center was less than the five service quality (tangible, realible, responsive, assurance, empathetic) and 1 patient said from the five good quality services (tangible, realible) , responsive, assurance, empathy).This research was conducted at the Sindang Barang Health Center in Bogor Regency. The purpose of this study was to determine the relationship between the quality of health services and the level of outpatient satisfaction at the Sindang Barang health center in Bogor regency in 2018. The type of research the researchers conducted was analytic research with a quantitative analysis method with a cross sectional design. The results in this study are known as kendall’s tau results, namely p value = 0,000 which means that the p value ≤ 0.05 Ho is rejected, Ha is accepted so there is a relationship between service quality and outpatient satisfaction in Sindang Barang Health Center in 2018.

scholarly journals Analysis of Outpatient Satisfaction and the Quality of Health Services

2020 ◽  
Vol 2 (1) ◽  
pp. 26-33
Author(s):  
Sumayyah Jamal H. M. Arifin ◽  
Muntasir . ◽  
Erny Erawati Pua Upa
Keyword(s):  
Health Services ◽  
Health Center ◽  
Health Department ◽  
Health Centers ◽  
Outpatient Services ◽  
Exclusion Criteria ◽  
Internal Factors ◽  
Quality Of Health Services ◽  
Descriptive Survey

Quality is an important factor in health services. Bakunase Health Center is one of the primary accredited health centers in Kupang City. Based on data from the Health Department, there has been a decrease in the number of visits over the last three years. This happens due to external factors and internal factors. The external factor is the increasing degree of public health, while the internal factor is the decrease in the patients’ commitment to treatment. The purpose of this study is to describe the level of outpatient satisfaction with the quality of health services at Bakunase Health Center of Kupang City in 2020. This was a descriptive survey with a quantitative approach. The population in this study was all patients who visited and used outpatient services at Bakunase Health Center in Kupang City from January to October 2019. Accidental sampling was used in selecting the samples from each outpatient sub-group in 7 polyclinics at Bakunase Health Center using inclusion and exclusion criteria. The results indicated that the level of conformity between expectations and reality of the services are as follows:  98.78% tangible, 98.66% reliable, 98.33% responsive, 98.79% assurance 98.74% empathy. Based on the Cartesian Importance Performance Analysis (IPA) diagram, quadrant A was filled by one attribute from the responsiveness dimension, quadrant B was filled by most attributes from the reliability dimension, quadrant C was filled by most attributes from the empathy dimension and quadrant D was filled by one attribute from the responsiveness dimension.

scholarly journals Analysis of Lut Tawar Health Center Service Quality on Outpatient Patient Satisfaction in Central Aceh Regency

2021 ◽  
Vol 2 (2) ◽  
pp. 50-58
Author(s):  
Asriwati Amirah ◽  
Mappeaty Nyorong ◽  
Wahyu Fatrah Nananda
Keyword(s):  
Health Services ◽  
Service Quality ◽  
Health Center ◽  
Physical Condition ◽  
Secondary Data ◽  
Primary Data ◽  
P Value ◽  
Cross Sectional ◽  
Quality Of Health Services

The purpose of this study was to find out what aspects were related to the quality of service at the Lut Tawar Health Center to the Satisfaction of Outpatients in Central Aceh Regency. The research design used in this study was Cross Sectional. The population in this study was 7,507 people and the samples taken by accidental sampling were 99 people. Data collection methods are primary data and secondary data. Analysis of the data used is a binary logistic regression test. The results showed that the physical condition had a sig-p value of 0.004 < 0.05, reliability sig-p 0.004 < 0.005, and a sig-p guarantee of 0.030 < 0.05, which means that it has a relationship with the quality of health services, while responsiveness has no relationship to the quality of health services because it has a sig-p value of 0.173 > 0.05 and concern has no relationship to the quality of health services because it has a sig-p value of 0.893 > 0.05. The most dominant aspect related to service quality is the variable of physical condition p = 0.004 <0.05. The conclusion in this study is that there is a relationship between physical condition, reliability, and assurance on the quality of Community Health Center (puskesmas) services, while the responsiveness and caring variables have no relationship to the quality of puskesmas services.

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