scholarly journals A Method for the Management of Service Innovation Projects in Mature Organizations

2013 ◽  
pp. 255-272
Author(s):  
Bernhard Schindlholzer ◽  
Falk Uebernickel ◽  
Walter Brenner
Keyword(s):  
Financial Services ◽  
Service Innovation ◽  
Method Engineering ◽  
Sustainable Business ◽  
Exploratory Case Study ◽  
Business Units ◽  
Innovation Projects ◽  
Successful Design ◽  
Mature Organizations

The ability to design innovative services is an important capability for organizations in the 21st century. Although innovation is the fundamental force to create a sustainable business, many organizations, especially mature organizations, struggle to develop innovative services. This paper offers a method for managing service innovation projects in mature organizations. The method is described using the elements of method engineering. Its relevance is evaluated through an exploratory case study at the intersection of business and IT, focusing on a German financial services provider that sought to develop new IT-based service innovations. Information technology plays a major role as an enabler for a broad range of innovative services, and IT organizations are in a unique position to design services in collaboration with business units to address evolving customer requirements. The key finding of this case study is that while processes, methods, and tools are important for managing service innovation projects, socio-technical aspects such as context, environment, team management, and project setup also are essential for the successful design of innovative services. The current literature provides rudimentary guidance in these areas, yet a thorough description of these factors and their integration into a complete method has not yet been documented.

scholarly journals A Method for the Management of Service Innovation Projects in Mature Organizations

2011 ◽  
Vol 2 (4) ◽  
pp. 25-41 ◽  
Author(s):  
Bernhard Schindlholzer ◽  
Falk Uebernickel ◽  
Walter Brenner
Keyword(s):  
Financial Services ◽  
Service Innovation ◽  
Method Engineering ◽  
Customer Requirements ◽  
Sustainable Business ◽  
Business Units ◽  
Innovation Projects ◽  
Successful Design ◽  
Mature Organizations

The ability to design innovative services is an important capability for organizations in the 21st century. Although innovation is the fundamental force to create a sustainable business, many organizations, especially mature organizations, struggle to develop innovative services. This paper offers a method for managing service innovation projects in mature organizations. The method is described using the elements of method engineering. Its relevance is evaluated through an exploratory case study at the intersection of business and IT, focusing on a German financial services provider that sought to develop new IT-based service innovations. Information technology plays a major role as an enabler for a broad range of innovative services, and IT organizations are in a unique position to design services in collaboration with business units to address evolving customer requirements. The key finding of this case study is that while processes, methods, and tools are important for managing service innovation projects, socio-technical aspects such as context, environment, team management, and project setup also are essential for the successful design of innovative services. The current literature provides rudimentary guidance in these areas, yet a thorough description of these factors and their integration into a complete method has not yet been documented.

scholarly journals IDENTIFIKASI PENYEBAB TIDAK OPTIMALNYA PENANGANAN PEMBIAYAAN BERMASALAH DI KSPS BMT ABC CABANG PEMBANTU KLM-SURABAYA

2020 ◽  
Vol 6 (5) ◽  
pp. 913
Author(s):  
Martha Dyah Puspita ◽  
Dian Filianti
Keyword(s):  
Financial Services ◽  
Qualitative Method ◽  
Financial Institution ◽  
Study Strategy ◽  
Exploratory Case Study ◽  
Standard Operating ◽  
Two Factors ◽  
Research Interview ◽  
The Impact

Sharia Financial Services Cooperative (KJKS) is a form of cooperative whose business activities are engaged in financing, investment, and deposits in accordance sharia principles. in relation to financial services in the form of such financing, in this case the Sharia Financial Services Cooperative (KJKS) will be faced with several risks, among others, is the risk of default on financing channeled and the existence of fraud action (fraud) committedby the management of the financial institution. The object of this research is KSPS BMT ABC Branch KLM-Surabaya.on the object of the study found that the total gross NPF until December 2016 reached 81.84%, in addition to the impact of high levels of Gross NPF is a loss to be borne until December 2016 amounted to Rp 354.715.664. Based on the results of pre-research interview with Mr. Muhammad stated that the cause of the loss due to there are two factors namely the existence of fraud (misconduct) in the form of misuse of funds by former employees and handling financing problems that can be optimally 30% of total troubled financing. The purpose of this study is to determine the cause of the non-optimal handling of troubled financing. Things that need to be reviewed in the process of handling pembiyaan problem is based on the phenomenon that occurs in the object of research. This research uses qualitative method with exploratory case study strategy. The results of research conducted by the researchers found that KSPS BMT ABC Branch KLM-Surabaya Assistant has a concept of mixing handling of non-performing financing based on standard operating procedures with the handling of troubled financing based on kinship.Keywords: Troubled Financing, Troubled Financing Handling, Fraud

Leading for Team Adaptation in Global Virtual Teams

2017 ◽  
pp. 941-952
Author(s):  
Petros Chamakiotis ◽  
Zakia Khan
Keyword(s):  
Virtual Teams ◽  
Financial Services ◽  
Relevant Literature ◽  
Future Research ◽  
Global Virtual Teams ◽  
Significant Evidence ◽  
Exploratory Case Study ◽  
Team Adaptation ◽  
Global Organization

There exists significant evidence in the relevant literature that global virtual teams (GVTs) have become ubiquitous in most sectors and have attracted both scholarly and practitioner interest. Despite this—and the fluid and dynamic character of GVTs—there exist gaps as to what team adaptation looks like in the GVT context and how leadership can be exercised to support it. The chapter presents an exploratory case study with members of GVTs in a global organization in the financial services industry. Drawing on interviews with selected participants, the chapter makes the following contributions: 1) It shows what GVT adaptation looks like, highlighting its heterogeneous character; 2) It identifies challenges GVT members face when trying to adapt; and 3) It explains how leadership can be exercised to support GVT adaptation. Recommendations for practitioners and educators are provided, and implications for future research discussed.

scholarly journals PEMBERDAYAAN BERBASIS MASJID MELALUI DANA CORPORATE SOCIAL RESPONSIBILITY (STUDI KASUS PROGRAM AKSI UMMAD)

2020 ◽  
Vol 7 (2) ◽  
pp. 332
Author(s):  
Nurendahsari Gunawan ◽  
Siti Inayatul Faizah
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Financial Services ◽  
Qualitative Approach ◽  
Action Program ◽  
Exploratory Case Study ◽  
Program Success ◽  
The People ◽  
Corporate Social

This study aims to understand the implementation of mosque-based empowerment through CSR (Corporate Social Responsibility) funds in improving the economic benefit of the people around the mosque. This study uses a qualitative approach with an exploratory case study strategy. The object of this study is Ummad Action Program, which was initiated in 2017 by the Financial Services Authority (OJK). The results of this study are that each partner knows and agrees with the background, goals, and benchmarks of program success. However, each partner has not been optimal in carrying out their duties and responsibilities. Moreover, the success of the Ummad Action Program can be assessed in terms of the benefits felt by the congregation, including the category of success with several evaluations.Keywords: Empowerment, Corporate Social Responsibility, Mosque, Financial Services Authority (OJK).

Environmental Sustainability in Large Firms and SMEs in Cyprus

2019 ◽  
pp. 259-275
Author(s):  
Ioanna Papasolomou ◽  
Maria Ioannou ◽  
Maria Kalogirou ◽  
Panayiotis Christophi ◽  
Theodosis Kokkinos
Keyword(s):  
Corporate Social Responsibility ◽  
Environmental Sustainability ◽  
Business Practices ◽  
Sustainable Business ◽  
Environmentally Sustainable ◽  
Exploratory Case Study ◽  
Marketing Orientation ◽  
Close Relationship ◽  
Corporate Social

The chapter begins by defining corporate social responsibility and explains its close relationship with environmental sustainability. Then discussion focuses on defining and explaining the underlying principles of environmental sustainability and examining it from a marketing orientation perspective arguing that a strong marketing orientation has the potential to motivate businesses to engage in environmentally sustainable business practices. The chapter then provides some empirical evidence derived from an exploratory case study carried out in Cyprus aimed at revealing the perceptions and experiences of managers of four large and four SMEs regarding the practice of environmental sustainability.

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