Quality Management

2014 ◽  
pp. 1547-1570
Author(s):  
Alessandra Vecchi ◽  
Louis Brennan
Keyword(s):  
Quality Management ◽  
Best Practice ◽  
Global Leadership ◽  
Manufacturing Strategy ◽  
Organizational Behaviour ◽  
Comprehensive Management ◽  
Quality Practices ◽  
National Boundaries ◽  
Self Administered Questionnaire ◽  
Insight Into

The purpose of this chapter is to address the extent to which quality management is “culture-specific.” The chapter presents the results of a survey administered across 21 countries that seeks to examine quality priorities and practices by adopting the Global Leadership and Organizational Behaviour Effectiveness (GLOBE) framework (House et al., 2004). Drawing on previous research (Vecchi & Brennan, 2011), data was collected in 2009 as part of the fifth iteration of the International Manufacturing Strategy Survey (IMSS). The methodology involved the use of a self-administered questionnaire to director/head of operations/manufacturing in best practice firms within the sector of firms classified by ISIC codes (rev.3.1) Divisions 28-35. From this study, it emerges that adopting the GLOBE framework provides an invaluable insight into understanding quality management across countries. While some previous research portrays quality management as a comprehensive management paradigm with elements and relationships that transcend cultural and national boundaries, the current study provides evidence that the adoption of certain quality practices across different countries can follow distinctive patterns.

Quality Management

2013 ◽  
pp. 469-493
Author(s):  
Alessandra Vecchi ◽  
Louis Brennan
Keyword(s):  
Quality Management ◽  
Best Practice ◽  
Global Leadership ◽  
Manufacturing Strategy ◽  
Organizational Behaviour ◽  
Comprehensive Management ◽  
Quality Practices ◽  
National Boundaries ◽  
Self Administered Questionnaire ◽  
Insight Into

The purpose of this chapter is to address the extent to which quality management is “culture-specific.” The chapter presents the results of a survey administered across 21 countries that seeks to examine quality priorities and practices by adopting the Global Leadership and Organizational Behaviour Effectiveness (GLOBE) framework (House et al., 2004). Drawing on previous research (Vecchi & Brennan, 2011), data was collected in 2009 as part of the fifth iteration of the International Manufacturing Strategy Survey (IMSS). The methodology involved the use of a self-administered questionnaire to director/head of operations/manufacturing in best practice firms within the sector of firms classified by ISIC codes (rev.3.1) Divisions 28-35. From this study, it emerges that adopting the GLOBE framework provides an invaluable insight into understanding quality management across countries. While some previous research portrays quality management as a comprehensive management paradigm with elements and relationships that transcend cultural and national boundaries, the current study provides evidence that the adoption of certain quality practices across different countries can follow distinctive patterns.

scholarly journals Global leadership in IPECP research; an intro to co-creation of best practice guidelines

2021 ◽  
pp. 100445
Author(s):  
Hossein Khalili ◽  
Anthony Breitbach ◽  
Gail Jensen ◽  
Sharla King ◽  
Barbara Maxwell ◽  
...  
Keyword(s):  
Practice Guidelines ◽  
Best Practice ◽  
Global Leadership ◽  
Best Practice Guidelines

The carmine dilemma: does the natural colourant preference outweigh nausea?

2018 ◽  
Vol 120 (8) ◽  
pp. 1915-1928
Author(s):  
Judith Müller-Maatsch ◽  
Johannes Jasny ◽  
Katharina Henn ◽  
Claudia Gras ◽  
Reinhold Carle
Keyword(s):  
Design Methodology ◽  
Consumer Perception ◽  
Natural Food ◽  
German Population ◽  
Misleading Information ◽  
Content Type ◽  
Broad Cross Section ◽  
First Time ◽  
Self Administered Questionnaire ◽  
Insight Into

Purpose The purpose of this paper is to provide insight into the consumers’ perception of natural and artificial food colourants. Furthermore, attitudes towards the application of carmine, being technically important and ubiquitously used to impart red shades, are assessed and analysed. Originating from insects, carmine is considered as natural but may arouse disgust. Design/methodology/approach In total, 625 individuals were surveyed using an online, self-administered questionnaire to represent a broad cross-section of the German population. Findings Independent of their origin, the application of colourants was rejected by 57.0 per cent of the interviewees. In total, 31.8 per cent of the participants stated a neutral attitude, while only 11.2 per cent expressed a positive notion. Most respondents preferred colourants from natural sources to artificial ones. While consumers perceive natural food colourants composed of genuine plant pigments positively, 61.6 per cent of respondents disliked the application of animal-derived colourants, 24.8 per cent of them did neither reject nor like it, and only 13.6 per cent of the interviewees stated a positive attitude towards them. The findings of this paper further indicate consumers’ preference for colourants to be either artificial or plant-derived rather than carmine. Food colourants are being rejected, possibly due to misleading information and confusing labelling. Consequently, information about carmine, including its origin and production, did not increase the aversion to products that are dyed with it, but increased their acceptance. Originality/value This study outlines consumer perception and attitudes towards food colourants. For the first time, the findings of this paper report the effect of revealing information about an additive, which initially aroused disgust, and its influence on consumer perception.

Parental Presence during Child Resuscitation: A Critical Review of a Research Article

2012 ◽  
Vol 22 (2) ◽  
pp. 63-66 ◽  
Author(s):  
Dominika Litak
Keyword(s):  
Patient Care ◽  
Critical Review ◽  
Best Practice ◽  
Phenomenological Study ◽  
Parental Presence ◽  
Research Article ◽  
Difficult Time ◽  
Professional Duty ◽  
Insight Into ◽  
Parents Experiences

The article reviewed is: Parental presence during resuscitation in the PICU: the parents' experience. Sharing and surviving the resuscitation: a phenomenological study (Maxton 2008). The article provides an insight into parents' experiences of being present or absent during successful or unsuccessful resuscitation attempts on their child. It can help healthcare practitioners to understand what parents' perspectives and needs may be during this difficult time. Lack of such understanding could potentially lead healthcare practitioners to neglect or misjudge the parents' needs and apply inappropriate interventions which may result in long-lasting and detrimental effects on parental welfare (Dingeman et al 2007). Patient care on this particular occasion extends to a family and therefore it becomes a professional duty of the healthcare practitioners to ensure best practice through provision of a well informed support (HPC 2008).

scholarly journals Practitioner perspectives of multi-agency safeguarding hubs (MASH)

2019 ◽  
Vol 22 (1) ◽  
pp. 9-20
Author(s):  
Sarah Shorrock ◽  
Michelle M. McManus ◽  
Stuart Kirby
Keyword(s):  
Design Methodology ◽  
Best Practice ◽  
Governance Structure ◽  
Structured Interviews ◽  
Content Type ◽  
The North ◽  
Everyday Practices ◽  
Agency Practices ◽  
Practical Implications ◽  
Insight Into

Purpose The challenges of transferring the theoretical requirements of an effective multi-agency partnership into everyday practices are often overlooked, particularly within safeguarding practices. Therefore, the purpose of this paper is to explore practitioner perspectives of working within a multi-agency safeguarding hub (MASH) and those factors that encourage or hinder a multi-agency approach to safeguarding vulnerable individuals. Design/methodology/approach Semi-structured interviews with 23 practitioners from one MASH location in the North of England were conducted, with a thematic analysis being used to analyse findings. Findings The interviews with practitioners illustrated the complexity of establishing a multi-agency approach to safeguarding. It was inferred that whilst information sharing and trust between agencies had improved, the absence of a common governance structure, unified management system, formalisation of practices and procedures and shared pool of resources limited the degree to which MASH could be considered a multi-agency approach to safeguarding. Practical implications Establishing a multi-agency approach to safeguarding is complex and does not occur automatically. Rather, the transition to collaborative practices needs to be planned, with agreed practices and processes implemented from the beginning and reviewed regularly. Originality/value Few studies have investigated the implementation of MASH into safeguarding practices, with this paper providing a unique insight into practitioner opinions regarding the transition to multi-agency practices. Whilst there is a focus on MASH, the challenges to arise from the research may be reflective of other multi-agency partnerships, providing a foundation for best practice to emerge.

Ongoing and Focused Provider Performance Evaluations in Emergency Medicine: Current Practices and Modified Delphi to Guide Future Practice

2019 ◽  
Vol 35 (4) ◽  
pp. 306-314 ◽  
Author(s):  
Laura E. Walker ◽  
Michael P. Phelan ◽  
Matthew Bitner ◽  
Eric Legome ◽  
Christian A. Tomaszewski ◽  
...  
Keyword(s):  
Emergency Medicine ◽  
Best Practice ◽  
Online Survey ◽  
Performance Evaluations ◽  
Provider Performance ◽  
Modified Delphi ◽  
Delphi Approach ◽  
Future Practice ◽  
Insight Into ◽  
Current Practices

The Joint Commission requires ongoing and focused provider performance evaluations (OPPEs/FPPEs). The authors aim to describe current approaches in emergency medicine (EM) and identify consensus-based best practice recommendations. An online survey was distributed to leaders in EM to gain insight into current practices. A modified Delphi approach was then used to develop consensus to recommend best practice. A variety of strategies are currently in use for OPPE/FPPE. “Peer reviewed cases with opportunity for improvement” was identified as a preferred metric for OPPE. Although the preference was for use of peer review in OPPE, a consistent and standard adoption of robust internal care review processes is needed to establish expected norms. National benchmarking is not available currently. This was a limited survey of self-identified leaders, and there is an opportunity for additional engagement of leaders in EM to identify a unified approach that appropriately relates to patient outcomes.

The failure of non‐binding declarations to achieve university sustainability

2007 ◽  
Vol 8 (3) ◽  
pp. 301-316 ◽  
Author(s):  
S.A. Bekessy ◽  
K. Samson ◽  
R.E. Clarkson
Keyword(s):  
Best Practice ◽  
Small Scale ◽  
Structured Interviews ◽  
Pilot Studies ◽  
Content Type ◽  
Institute Of Technology ◽  
University Leaders ◽  
The University ◽  
The Impact ◽  
Insight Into

PurposeThis paper aims to assess the impact and value of non‐binding agreements or declarations in achieving sustainability in universities.Design/methodology/approachA case study of Royal Melbourne Institute of Technology (RMIT) University is presented, analysing the reasons for lack of progress towards sustainability and evaluating best ways forward. Using a timeline and analysis of historical records for the 12 years since RMIT first engaged in the sustainability agenda, major trends in the process of implementing policies are identified. Secondly, 15 semi‐structured interviews with university leaders and key sustainability stakeholders from across the university are analysed to provide insight into how and why the university has failed to achieve sustainability.FindingsNew implications for successfully achieving sustainability arise from these findings. Accountability is a key issue, as RMIT appears to reap benefits from being signatory to declarations without achieving genuine progress. To ensure that declarations are more than simply greenwash, universities must open themselves up to scrutiny of progress to determine whether commitments have been honoured.Practical implicationsRelying on small‐scale “club” activities establishing demonstrations and raising awareness is unlikely to lead to permanent change. The evidence of RMIT's engagement with sustainability shows that, for example, even when successful pilot studies are conducted, these initiatives may do little to affect the mainstream practices of a university unless certain conditions exist. Furthermore, given the on‐paper commitments institutions have made, and the role of the university in society, small‐scale and gradual changes in university practice are a far from adequate response to the urgent sustainability imperative.Originality/valueThe initial engagement of RMIT University with the sustainability agenda 12 years ago marked it as a world leader in sustainability best‐practice. Analysing how and why such a disappointing lack of action has resulted from such promising beginnings provides insight into future directions for implementing sustainability in universities. The paper argues that considering the key responsibility of universities in leading the sustainability agenda, a more systemic and serious response is required.

Best Practice in Company Standardization

2011 ◽  
pp. 141-163
Author(s):  
Henk J. de Vries ◽  
Florens J.C. Slob
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Best Practice ◽  
Multinational Companies ◽  
Process Approach ◽  
It Management ◽  
Review Of Literature ◽  
Practice Model ◽  
Management Quality

This article describes a best practice model for standardization within companies, based on a process approach to the development of company standards. Per process, a best practice is developed based on an investigation within six multinational companies and a review of literature, if any. The findings are benchmarked against experiences in three comparable fields: IT management, quality management, and knowledge management. Though the number of company standards exceeds by far the number of external standards, they have been neglected in standardization research. The authors hope that standards practitioners will benefit from their study and that it will stimulate researchers to pay more attention to this topic.

Survey of Problems and Prospects of Implementing Total Quality Management In Medium-Scale Enterprises: A Study Based on 80 North Indian Medium Enterprises

Paradigm ◽  
2007 ◽  
Vol 11 (2) ◽  
pp. 57-66
Author(s):  
Ramanand Yadav
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Univariate Analysis ◽  
Primary Objective ◽  
Total Quality ◽  
Public And Private ◽  
Medium Scale ◽  
Quality Practices ◽  
Functional Orientation ◽  
Medium Enterprises

Implementing Total Quality Management in medium-scale enterprises is a process of initiating excellent quality practices enabling them to differentiate from competitors' practices. Like in many other countries, the medium enterprises in India are also taking various steps to delight their customers, in which, Total Quality Management (TQM) is one. The primary objective of this study is to pinpoint the problems that may hinder the process of smooth adoption of TQM in a medium-scale enterprise. Simultaneously, the study also highlights the ways through which prospects of adopting TQM in these enterprises can be enhanced. Significantly, the study resulted in highlighting the factors by which familiarity among management, staff, and employees about quality practices can be enhanced. The study also highlights the factors of TQM integration and measures of quality improvement, which can be helpful in enhancing the prospects of adopting TQM in these enterprises. However, the univariate analysis helped to conclude that TQM can be implemented in any type of medium enterprise irrespective of the type, sector, and functional orientation. However, because of their nature of operation, medium enterprises in public and private sectors require different type of measures for integrating TQM into their systems.

Material Connections: German Schools, Things, and Soft Power in Argentina and Chile from the 1880s through the Interwar Period

2017 ◽  
Vol 59 (3) ◽  
pp. 519-549
Author(s):  
H. Glenn Penny
Keyword(s):  
Latin America ◽  
Interwar Period ◽  
Soft Power ◽  
Cultural Hybridity ◽  
Late Nineteenth Century ◽  
Production And Consumption ◽  
Great Insight ◽  
Late Nineteenth ◽  
National Boundaries ◽  
Insight Into

AbstractFrom the late nineteenth century through the interwar period, the production and consumption of German things played critical roles in delineating and connecting a wide variety of German places in Latin America. Such places became ubiquitous in Chile and Argentina. They flourished because there was ample room in the German imagination for the multiplicity of German places and the cultural hybridity that accompanied them to extend beyond Imperial Germany's national boundaries and colonial possessions. They also flourished because host societies found virtue in having those German places in their states. This essay uses German schools in Argentina and Chile as a window into the emergence of such German places and the soft power that accompanied them. Scholars often overlook that power when they focus on colonial questions or formal and informal imperialism in Latin America. More than any other institution, German schools became sites where the production and consumption of German things were concentrated and multilayered, and where the consistencies and great varieties of Germanness that arrived and evolved in Latin America gained their clearest articulation. Because those schools were both centers of communities and nodes in a global pedagogical network that thrived during the interwar period, they provide us with great insight into a nexus of motivations that created German places in Latin America. Life around these schools also underscores the importance of studying immigrants and their things together.

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