Perceived Risk in E-Commerce and the Development of Loyalty

2014 ◽  
pp. 795-816
Author(s):  
Juan Miguel Alcántara-Pilar ◽  
Salvador del Barrio-García
Keyword(s):  
Perceived Risk ◽  
User Involvement ◽  
Website Design ◽  
Online Information ◽  
Flow State ◽  
Tourist Destination ◽  
Different Types ◽  
Perceived Security ◽  
Client Motivation ◽  
Tourism Service

This chapter examines the effect of Website design, the language used on the Website, and the user's flow state while browsing on processing online information in terms of perceived security and loyalty towards the tourism service being promoted. The results underline the importance of Website design and language on perceived risk online, and of user flow state on the development of loyalty towards the tourist destination in question. It was found that user involvement with the site content is a key moderator in reducing perceived risk and increasing loyalty. In light of the findings, firms are recommended to select content for their Websites that reflect the different types of client motivation so as to make browsing more useful and appealing to users.

Perceived Risk in E-Commerce and the Development of Loyalty

2014 ◽  
pp. 93-114 ◽  
Author(s):  
Juan Miguel Alcántara-Pilar ◽  
Salvador del Barrio-García
Keyword(s):  
Perceived Risk ◽  
User Involvement ◽  
Website Design ◽  
Online Information ◽  
Flow State ◽  
Tourist Destination ◽  
Different Types ◽  
Perceived Security ◽  
Client Motivation ◽  
Tourism Service

This chapter examines the effect of Website design, the language used on the Website, and the user’s flow state while browsing on processing online information in terms of perceived security and loyalty towards the tourism service being promoted. The results underline the importance of Website design and language on perceived risk online, and of user flow state on the development of loyalty towards the tourist destination in question. It was found that user involvement with the site content is a key moderator in reducing perceived risk and increasing loyalty. In light of the findings, firms are recommended to select content for their Websites that reflect the different types of client motivation so as to make browsing more useful and appealing to users.

scholarly journals Condition of urban park infrastructure in the context of perceived security of park users

2021 ◽  
Vol 900 (1) ◽  
pp. 012036
Author(s):  
P Polko ◽  
K Kimic
Keyword(s):  
Urban Parks ◽  
Likert Scale ◽  
High Impact ◽  
Urban Park ◽  
Personal Security ◽  
Urban Greenery ◽  
Sense Of Security ◽  
Different Types ◽  
Perceived Security ◽  
Key Aspects

Abstract Personal security is one of the key aspects affected by the perception of urban greenery, which plays an important role for city dwellers. The survey conducted in Poland in 2020 (N=394) aimed to check how important for park users in context of perceived security are selected factors related to maintenance of different types of park infrastructure (condition of equipment and pavement, also condition of greenery), level of park cleanliness (filling of the rubbish bins, litter on the ground, and graffiti on different types of facilities), and elements related to the use of park space (paths, varied topography, functional aids, and water). The condition of equipment was assessed as a factor of high impact (average of 4.13 in 5-point Likert scale), as well as the presence of park paths (4.02). The results indicate that all 10 of the examined factors are recognized as important (3 and higher). They also show that both women (compared to men) and older respondents (compared to those under 60) assessed higher the importance of factors related to the condition of elements of infrastructure and pavement, as well as the level of cleanliness in urban parks in shaping their personal sense of security.

Trust, risk and transaction intention in consumer-to-consumer e-marketplaces

2019 ◽  
Vol 119 (2) ◽  
pp. 331-350 ◽  
Author(s):  
Kangning Wei ◽  
Yuzhu Li ◽  
Yong Zha ◽  
Jing Ma
Keyword(s):  
Qualitative Study ◽  
Perceived Risk ◽  
Design Methodology ◽  
Future Research ◽  
Trust Building ◽  
Content Type ◽  
Online Transactions ◽  
Starting Point ◽  
Different Types ◽  
Practical Implications

Purpose The purpose of this paper is to compare the relative impacts of trust and risk on individual’s transaction intention in consumer-to-consumer (C2C) e-marketplaces from both the buyers’ and the sellers’ perspectives. Design/methodology/approach Two surveys were used to collect data regarding buyers’ and sellers’ perceptions and transaction intentions at a typical C2C e-marketplace. Partial least squares was used to analyze the data. A complementary qualitative study was conducted to triangulate the results from the quantitative study. Findings Institution-based trust (IBT) exerts a stronger influence on transaction intentions for buyers than for sellers. Sellers perceive a stronger impact of trust in intermediary (TII) than buyers on transaction intentions. The impacts of perceived risk in transactions are not different between buyers and sellers. Furthermore, IBT mediates the impacts of TII and perceived risk on transaction intentions for buyers. Research limitations/implications The results indicate that the impacts of trust and risk on transaction intention in e-marketplaces do differ between buyers and sellers. This suggests a need to further investigate the buyer–seller difference in online transactions. Practical implications Intermediaries need to focus on different types of trust-building mechanisms when attracting buyers and sellers to make transactions in the e-marketplace. Originality/value C2C e-marketplaces cannot survive without participation from both buyers and sellers. Most prior research is conducted from the buyers’ perspective. This research sets a starting point for future research to further explore the differences between buyers’ and sellers’ behavior in C2C e-commerce environments.

Tourism Promotion through Web

2014 ◽  
pp. 237-247 ◽  
Author(s):  
Nilanjan Ray ◽  
Dillip Kumar Das ◽  
Somnath Chaudhuri
Keyword(s):  
Web Design ◽  
Maximum Level ◽  
Web Technology ◽  
Website Design ◽  
Service Excellence ◽  
Tourism Management ◽  
Tourism Promotion ◽  
Tourism Information ◽  
Tourism Service

This chapter studies the application of information technology in tourism promotion, particularly through Internet. In the context of tourism management, this chapter penetrates different usage of Web technology to disseminate maximum level of information for tourism promotion. This chapter is designed to determine the conditions of Websites as well as application of different application of Web technology like Virtual Reality (VR), CRS, etc. used in tourism promotion to identify the obstacles faced in this type of promotion via Web. The chapter adopts a survey from 200 respondents. Collected data is analyzed through different statistical tools like correlation analysis, simple average method, and Cronbach Alfa for reliability of the data. The results show that tourism promotion through the Web helps to increase competition as well as tourism demand if Web design helps to disseminate information about the tourism offers to the tourists' desire. Both sexes consider the Website design as a means helps to ensure the information veracity of tourism offers. The chapter recommends continuing development of the role of tourism promotion through the Internet in spreading information about tourism offers, so as to achieve the greatest possible benefits. This study also indicates how to develop and upgrade Web for promotion of tourism information and offer better tourism service excellence, while promoting less popular tourist spots.

Tourism Promotion through Web

2014 ◽  
pp. 366-375
Author(s):  
Nilanjan Ray ◽  
Dillip Kumar Das ◽  
Somnath Chaudhuri
Keyword(s):  
Web Design ◽  
Maximum Level ◽  
Web Technology ◽  
Website Design ◽  
Service Excellence ◽  
Tourism Management ◽  
Tourism Promotion ◽  
Tourism Information ◽  
Tourism Service

This chapter studies the application of information technology in tourism promotion, particularly through Internet. In the context of tourism management, this chapter penetrates different usage of Web technology to disseminate maximum level of information for tourism promotion. This chapter is designed to determine the conditions of Websites as well as application of different application of Web technology like Virtual Reality (VR), CRS, etc. used in tourism promotion to identify the obstacles faced in this type of promotion via Web. The chapter adopts a survey from 200 respondents. Collected data is analyzed through different statistical tools like correlation analysis, simple average method, and Cronbach Alfa for reliability of the data. The results show that tourism promotion through the Web helps to increase competition as well as tourism demand if Web design helps to disseminate information about the tourism offers to the tourists' desire. Both sexes consider the Website design as a means helps to ensure the information veracity of tourism offers. The chapter recommends continuing development of the role of tourism promotion through the Internet in spreading information about tourism offers, so as to achieve the greatest possible benefits. This study also indicates how to develop and upgrade Web for promotion of tourism information and offer better tourism service excellence, while promoting less popular tourist spots.

Online Information Retrieval Systems Trending From Evolutionary to Revolutionary Approach

2019 ◽  
pp. 303-317
Author(s):  
Zahid Ashraf Wani ◽  
Huma Shafiq
Keyword(s):  
Information Retrieval ◽  
Information Needs ◽  
Online Information ◽  
Retrieval Systems ◽  
Diverse Species ◽  
Different Types ◽  
The Future ◽  
Information Retrieval Systems ◽  
Information Professionals ◽  
The Web

Nowadays, we all rely on cyberspace for our information needs. We make use of different types of search tools. Some of them have specialization in a specific format or two, while few can crawl a good portion of the web irrespective of formats. Therefore, it is very imperative for information professionals to have thorough understandings of these tools. As such, the chapter is an endeavor to delve deep and highlight various trends in online information retrieval from primitive to modern ones. The chapter also made an effort to envisage the future requirements and expectation keeping in view the ever-increasing dependence on diverse species of information retrieval tools.

The Affective Domain of E-Commerce

2021 ◽  
pp. 19-39
Author(s):  
Vildan Ateş
Keyword(s):  
Perceived Control ◽  
Perceived Risk ◽  
Online Shopping ◽  
Affective Domain ◽  
Customer Perceptions ◽  
Long Run ◽  
Perceived Benefit ◽  
Perceived Security ◽  
Customer Services ◽  
Customer Trust

The purpose of this chapter is to examine customer perceptions in the affective domain that directly or indirectly influence the shopping process and purchasing decision between the online customer and online shopping sites. This chapter investigates the effects of nine different perceptions as perceived benefit, perceived control, perceived customer services, perceived customization, perceived risk, perceived security, perceived self-efficiency, perceived privacy, and perceived value on the trust, satisfaction, and loyalty of online customers. Revealing the effects of these relationships on online customer trust, satisfaction and loyalty is important for online shopping sites to maintain their existence in the long-run, be able to compete with others, and increase their profitability.

Prior Negative Experience, Online Privacy Concerns and Intent to Disclose Personal Information in Chinese Social Media

2015 ◽  
pp. 1053-1075
Author(s):  
Hongwei “Chris” Yang
Keyword(s):  
Social Media ◽  
Perceived Risk ◽  
Personal Information ◽  
Online Privacy ◽  
Online Information ◽  
Sensitive Information ◽  
Negative Experience ◽  
Self Disclosure ◽  
Chinese College Students ◽  
Privacy Concerns

A paper survey of 489 Chinese college students was conducted in spring, 2012 to test a conceptual model of online information disclosure in social media. It shows that young Chinese SNS users' prior negative experience of online disclosure significantly increased their online privacy concerns and their perceived risk. Their online privacy concerns undermined their trust of online companies, marketers and laws to protect privacy and elevated their perceived risk. Their trust strongly predicted their intent to disclose the lifestyle and sensitive information. Their online privacy concerns only inhibited them from disclosing sensitive information in social media. However, their prior negative experience did not directly predict their intent of self-disclosure on SNS. Implications for academia and industry are discussed.

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