Ensuring Continued Usage of an E-Government Service in Malaysia

This chapter highlights the importance of continuance usage intention of a technology. Continuance intention is defined as one's intention to continue using or long-term usage intention of a technology. Although initial acceptance is important in identifying the success of an information system, continued usage is even more significant in ensuring the long-term viability of technology innovations and in enhancing the financial and quality performance of an organization. Therefore, this chapter aims to examine the continuance usage intention of e-filing system by taxpayers in Malaysia. The data were collected from 153 taxpayers in the northern region of Malaysia using survey method. The result shows a significant relationship between perceived usefulness and continuance usage intention. Surprisingly, perceived usefulness was found to be insignificantly related to satisfaction and satisfaction towards continuance usage intention. Implication of these findings to the Inland Revenue Board of Malaysia is also elaborated.

Advances in Electronic Government, Digital Divide, and Regional Development - Handbook of Research on Democratic Strategies and Citizen-Centered E-Government Services ◽

Ensuring Continued Usage of an E-Government Service in Malaysia

10.4018/978-1-4666-7266-6.ch005 ◽

2015 ◽

pp. 73-90

Author(s):

Santhanamery Thominathan ◽

Thurasamy Ramayah

Keyword(s):

Northern Region ◽

Perceived Usefulness ◽

Survey Method ◽

Quality Performance ◽

Technology Innovations ◽

Continuance Usage ◽

Inland Revenue ◽

Intention To Continue ◽

Explaining and Predicting Users' Continuance Usage Intention Toward E-Filing Utilizing Technology Continuance Theory

Encyclopedia of Information Science and Technology, Fourth Edition ◽

10.4018/978-1-5225-2255-3.ch072 ◽

2018 ◽

pp. 831-846

Author(s):

Santhanamery T. ◽

T. Ramayah

Keyword(s):

Significant Relationship ◽

Ease Of Use ◽

Perceived Usefulness ◽

Perceived Ease Of Use ◽

Filing System ◽

Continuance Usage ◽

Major Predictor ◽

Operation And Management

Continuance usage intention is important for any businesses to accentuate the long-term growth of the organization. In the case of e-filing system, the continuance usage intention is vital as it not only can reduce the operation and management cost, also it can ensure that the heavy investments invested in developing the e-filing portals will be worthwhile. The focus in this study is to determine the effect of two main central construct; satisfaction and attitude, on the continuance usage intention of e-filing system among taxpayers. The result of the study reveals that perceived usefulness and attitude has a significant relationship towards continuance usage intention with attitude as the major predictors. However, satisfaction was found to be insignificantly related to continuance usage intention. Apart from that confirmation was found to be the major predictor of satisfaction and perceived ease of use as the major predictor of perceived usefulness.

Advanced Methodologies and Technologies in Business Operations and Management - Advances in Logistics, Operations, and Management Science ◽

Explaining and Predicting Users' Continuance Usage Intention Toward E-Filing Utilizing Technology Continuance Theory

10.4018/978-1-5225-7362-3.ch033 ◽

2019 ◽

pp. 442-459

Author(s):

Santhanamery T. ◽

T. Ramayah

Keyword(s):

Significant Relationship ◽

Ease Of Use ◽

Perceived Usefulness ◽

Perceived Ease Of Use ◽

Continuance Usage ◽

Major Predictor ◽

Operation And Management

Continuance usage intention is important for any business to accentuate the long-term growth of the organization. In the case of e-filing systems, the continuance usage intention is vital as it not only can reduce the operation and management cost, but it can also ensure that the heavy investments invested in developing the e-filing portals will be worthwhile. The focus in this study is to determine the effect of two main central constructs, satisfaction and attitude, on the continuance usage intention of e-filing systems among taxpayers. The result of the study reveals that perceived usefulness and attitude has a significant relationship towards continuance usage intention with attitude as the major predictor. However, satisfaction was found to be insignificantly related to continuance usage intention. Apart from that, confirmation was found to be the major predictor of satisfaction and perceived ease of use as the major predictor of perceived usefulness.

Cultural Dimensions and Social Media Empowerment in Digital Era: Travel-Related Continuance Usage Intention

Sustainability ◽

10.3390/su131910820 ◽

2021 ◽

Vol 13 (19) ◽

pp. 10820

Author(s):

Farzana Sharmin ◽

Mohammad Tipu Sultan ◽

Dake Wang ◽

Alina Badulescu ◽

Benqian Li

Keyword(s):

Social Media ◽

Cultural Values ◽

Self Efficacy ◽

Uncertainty Avoidance ◽

Perceived Usefulness ◽

Cultural Dimensions ◽

Equation Modeling ◽

Continuance Usage ◽

In this digital age, technological advancements have dramatically transformed consumers′ travel behavior. Among these, social media has been identified as the most notable and popular digital platform which appeals to consumers from different cultures, mindsets, and demographics. Culture may stimulate individuals’ attitudes and subsequent behavior. Thus, prior research concentrated on technology adoption in the cross-cultural perspectives, rather than the influence of technological empowerment in an individual context. The significance of the cultural dimensions in shaping behavioral patterns of travel consumers has long been recognized, but the topic remains understudied. Moreover, the usage of social media has seen exponential growth in popularity, but little research has incorporated cultural values at an individual level, mostly for travel purposes. Hence, this current study aims to examine cultural values and their impact on social media continuance usage intention from a travel viewpoint. Therefore, an integrated framework is proposed, grounded in the technology acceptance model (TAM), and extended by cultural values (i.e., collectivism, long-term orientation, and uncertainty avoidance), and social media self-efficacy. A cross-sectional data survey (n = 346) was conducted on travel consumers and a structural equation modeling (SEM) was carried out. Results show that collectivism and long-term orientation are significantly linked with the perceived ease of use and perceived usefulness, which influences the social media continuance usage intention, whereas uncertainty avoidance does not have any relevance. Moreover, social media self-efficacy significantly (though indirectly) affects the continuance usage intention via perceived usefulness. From our findings, travel providers are encouraged to follow the cultural effects and individuals’ continuance usage intention while providing tourism services on social media. The theoretical and practical implications of these results have also been an area of focus of this paper.

Continuance Usage of Mobile Banking Services Among Small and Medium Enterprises (SMEs) in Tanzania

Research Anthology on Concepts, Applications, and Challenges of FinTech ◽

10.4018/978-1-7998-8546-7.ch032 ◽

2021 ◽

pp. 619-636

Author(s):

Herman E. Mandari ◽

Daniel Ntabagi Koloseni ◽

Julius Macha

Keyword(s):

Service Providers ◽

Small And Medium Enterprises ◽

Ease Of Use ◽

Perceived Usefulness ◽

Mobile Banking ◽

Banking Services ◽

Perceived Trust ◽

Continuance Usage ◽

Medium Enterprises ◽

Intention To Continue

The study examines the intention to continue using mobile banking services among SMEs in Tanzania. The study extended the ECS-IS model by adding three variables: ease-of-use, perceived trust, and attitude to address the existing challenges in continuance usage of mobile banking services. Data was collected using a self-administered questionnaire from company's owners and managers. A total of 287 responses were used in data analysis. SEM technique was employed to evaluate the measurement and structural models. The study found that satisfaction and attitude have a direct influence on continuance usage of mobile banking among SMEs in Tanzania. Furthermore, confirmation, perceived trust, and perceived usefulness have an indirect effect on continuance usage of mobile banking services among SMEs. The study provides useful insights which could be used by mobile banking service providers to improve banking services delivered through mobile technology. Furthermore, the findings will assist scholars in understanding the antecedents which affect continuance usage of mobile banking services among SMEs.

Exploring the Continuance Usage Intention of Travel Applications In the Case of Chinese Tourists

Journal of Hospitality & Tourism Research ◽

10.1177/1096348020962553 ◽

2020 ◽

pp. 109634802096255

Author(s):

Yang Liu ◽

Qi Li ◽

Tudor Edu ◽

Iliuta Costel Negricea

Keyword(s):

Information System ◽

Perceived Risk ◽

Perceived Usefulness ◽

Actual Behavior ◽

Perceived Trust ◽

Confucian Values ◽

Continuance Usage ◽

Perceived Enjoyment ◽

Expectation Confirmation

Considering an information system—Confucian user behavior perspective and employing an integrated expectation confirmation model (ECM) and information system success (ISS) model, this study introduces three latent variables: perceived trust, perceived enjoyment and perceived risk, and constructs a travel APP research model on continuance usage intention. By collecting data through questionnaires from Chinese travel APP tourists, the study uses Smart Partial Least Squares to construct the structural equation model. The results show significant positive/negative relationships between information quality(INQ), system quality(SYQ), service quality(SEQ)—expectation confirmation (EC); expectation confirmation (EC)—perceived usefulness (PU), perceived trust(PT), perceived enjoyment (PE)—satisfaction (SAT); perceived usefulness (PU), perceived trust(PT), perceived enjoyment (PE), perceived risk (PR)—satisfaction(SAT); perceived usefulness(PU), satisfaction(SAT)—continuance usage intention. This study expands the travel APP literature by developing and testing the integrated ECM–ISS model, and makes strategical suggestions to travel e-commerce enterprises considering Confucian values. The model can be improved by including Confucian values, expanding the surveyed population and assessing perceptual relationships and the continuance usage intention-actual behavior nexus.

Predicting Continuance Usage Intention of Mobile Payment: An Experimental Study of Bangladeshi Customers

Asian Economic and Financial Review ◽

10.18488/journal.aefr.2018.84.487.498 ◽

2018 ◽

Vol 8 (4) ◽

pp. 487-498

Author(s):

Md. Alamgir Hossain ◽

Md. Shakhawat Hossain ◽

Nusrat Jahan

Keyword(s):

Emerging Market ◽

Value Added ◽

Service Marketing ◽

Payment System ◽

Ease Of Use ◽

Perceived Usefulness ◽

Equation Modeling ◽

Mobile Payment ◽

Continuance Usage ◽

With the tremendous use of electronic devices, inhabitants create digital footsteps of their everyday lives, therefore, unlocked magnificent opportunities for the innovative companies to launch mobile payment system and offer value-added facilities. Mobile payment system has inaugurated a conspicuous phenomenon that can enable consumers to transform their mobile devices into a digital bank. Mobile payment has already proved its aids in the developed country market and projected to enjoy a cheerful prospect in the emerging market like Bangladesh. Moreover, a stream of research conducted in multiple countries regarding the domain of mobile payment, but a different scenario noticed in perspective of emerging country like Bangladesh as there hasn’t much yet. By giving importance on behavioral intention of consumer and specific characteristics of m-payments, this study aims to develop and test a research model by integrating usefulness and ease of use into the behavioral intentions. This study employed Confirmatory Factor Analysis and Structural Equation Modeling to analyze database, which was composed of 328 samples. Results show that continuous usage intention is significantly affected by customer satisfaction. Perceived usefulness and ease of use are positively influence the continuance usage intention and satisfaction. The current study may extensively contribute to knowledge extension of two research streams-strategic management and service marketing-by implementing appropriate business model and service marketing strategies for m-payment users in Bangladesh and potentially other emerging markets.

Grassroots Adoption of Cloud-Based Storage Solutions

Journal of Information Systems ◽

10.2308/isys-18-066 ◽

2019 ◽

Vol 34 (3) ◽

pp. 213-232

Author(s):

Nirmalee I. Raddatz ◽

Thomas Stafford ◽

Craig Van Slyke ◽

Merrill Warkentin

Keyword(s):

Technology Adoption ◽

Diffusion Process ◽

Organizational Support ◽

Source Credibility ◽

Perceived Usefulness ◽

Work Related ◽

Storage Solutions ◽

Continuance Usage ◽

Part Time ◽

ABSTRACT The introduction of innovative technologies by employees into their workplace has been a long-standing practice. This informal introduction of technology within an organization without the organizational support or sanction is defined as “grassroots diffusion.” While a plethora of research studies have focused on factors contributing to individuals' technology adoption decisions, these studies have failed to understand the factors that contribute to technology adoption and continuance usage through the grassroots diffusion process. In understanding the factors that contribute to the grassroots diffusion process, we test a model by administering a survey to full- and part-time employees who use a cloud-based storage application for work-related tasks and who work for organizations that do not formally provide and require the use of the chosen application. The results suggest that source credibility, response cost, satisfaction, and perceived usefulness have significant influence on continuance usage intention of cloud-based applications adopted through the grassroots diffusion process.

The Effect of Trust on the Continuance Intention of E-Filing Usage

Human-Centered System Design for Electronic Governance ◽

10.4018/978-1-4666-3640-8.ch017 ◽

2013 ◽

pp. 290-310

Author(s):

T. Santhanamery ◽

T. Ramayah

Keyword(s):

Future Research ◽

Continuance Intention ◽

Filing System ◽

Future Research Directions ◽

Intention To Continue ◽

New Phase

Research on e-government is taking a new phase nowadays, with researchers focusing more to evaluate the continued usage intention by the citizens rather than the initial intention. Continuance intention is defined as a person’s intention to continue using, or long term usage intention of a technology. Unlike initial acceptance decision, continuance intention depends on various factors that affect the individual’s decision to continue using a particular system, with trust being one for the most important factors. Therefore, this case study aims to examine the role of trust, particularly trust in the system, on continuance usage intention of an e-filing system by taxpayers in Malaysia. The primary discussion in this case study concerns the e-filing system in Malaysia, followed by the strategies for successful adoption of e-government services and the benefits of e-government adoption, concluding with future research directions.

PLS Model Performance for Factors Influencing Student Acceptance of E-Learning Analytics Recommender

International Journal of Virtual and Personal Learning Environments ◽

10.4018/ijvple.2020070101 ◽

2020 ◽

Vol 10 (2) ◽

pp. 1-14

Author(s):

Kamaljeet Sandhu ◽

Hadeel Alharbi

Keyword(s):

Technology Acceptance ◽

Learning Analytics ◽

Online Survey ◽

Ease Of Use ◽

Perceived Usefulness ◽

Research Model ◽

Perceived Ease Of Use ◽

Continuance Usage ◽

E Learning ◽

The aim of this article is to present the multivariate analyses results of the factors that influence students' acceptance and the continuance usage intention of e-learning analytics recommender systems in higher education institutions in Saudi Arabia. Data was collected from 353 Saudi Arabian university students via an online survey questionnaire. The research model was then used to examine the hypothesised relationships between user experiences of an e-learning analytics recommender system and their intentions for long-term adoption of the system. The research model was primarily based on the Technology Acceptance Model (TAM) developed by Davis (1989) – the variables ‘perceived usefulness,' ‘perceived ease of use,' and ‘acceptance,' particularly – with ‘continuance usage intention' added as an endogenous construct, and with ‘service quality' and ‘user experience' added as external variables.