Grassroots Adoption of Cloud-Based Storage Solutions

2019 ◽  
Vol 34 (3) ◽  
pp. 213-232
Author(s):  
Nirmalee I. Raddatz ◽  
Thomas Stafford ◽  
Craig Van Slyke ◽  
Merrill Warkentin
Keyword(s):  
Technology Adoption ◽  
Diffusion Process ◽  
Organizational Support ◽  
Source Credibility ◽  
Perceived Usefulness ◽  
Work Related ◽  
Storage Solutions ◽  
Continuance Usage ◽  
Part Time ◽  
Continuance Usage Intention

ABSTRACT The introduction of innovative technologies by employees into their workplace has been a long-standing practice. This informal introduction of technology within an organization without the organizational support or sanction is defined as “grassroots diffusion.” While a plethora of research studies have focused on factors contributing to individuals' technology adoption decisions, these studies have failed to understand the factors that contribute to technology adoption and continuance usage through the grassroots diffusion process. In understanding the factors that contribute to the grassroots diffusion process, we test a model by administering a survey to full- and part-time employees who use a cloud-based storage application for work-related tasks and who work for organizations that do not formally provide and require the use of the chosen application. The results suggest that source credibility, response cost, satisfaction, and perceived usefulness have significant influence on continuance usage intention of cloud-based applications adopted through the grassroots diffusion process.

Ensuring Continued Usage of an E-Government Service in Malaysia

2015 ◽  
pp. 1546-1562 ◽  
Author(s):  
Santhanamery Thominathan ◽  
Thurasamy Ramayah
Keyword(s):  
Northern Region ◽  
Perceived Usefulness ◽  
Survey Method ◽  
Quality Performance ◽  
Technology Innovations ◽  
Continuance Usage ◽  
Inland Revenue ◽  
Intention To Continue ◽  
Continuance Usage Intention

This chapter highlights the importance of continuance usage intention of a technology. Continuance intention is defined as one's intention to continue using or long-term usage intention of a technology. Although initial acceptance is important in identifying the success of an information system, continued usage is even more significant in ensuring the long-term viability of technology innovations and in enhancing the financial and quality performance of an organization. Therefore, this chapter aims to examine the continuance usage intention of e-filing system by taxpayers in Malaysia. The data were collected from 153 taxpayers in the northern region of Malaysia using survey method. The result shows a significant relationship between perceived usefulness and continuance usage intention. Surprisingly, perceived usefulness was found to be insignificantly related to satisfaction and satisfaction towards continuance usage intention. Implication of these findings to the Inland Revenue Board of Malaysia is also elaborated.

Exploring the Continuance Usage Intention of Travel Applications In the Case of Chinese Tourists

2020 ◽  
pp. 109634802096255
Author(s):  
Yang Liu ◽  
Qi Li ◽  
Tudor Edu ◽  
Iliuta Costel Negricea
Keyword(s):  
Information System ◽  
Perceived Risk ◽  
Perceived Usefulness ◽  
Actual Behavior ◽  
Perceived Trust ◽  
Confucian Values ◽  
Continuance Usage ◽  
Perceived Enjoyment ◽  
Continuance Usage Intention ◽  
Expectation Confirmation

Considering an information system—Confucian user behavior perspective and employing an integrated expectation confirmation model (ECM) and information system success (ISS) model, this study introduces three latent variables: perceived trust, perceived enjoyment and perceived risk, and constructs a travel APP research model on continuance usage intention. By collecting data through questionnaires from Chinese travel APP tourists, the study uses Smart Partial Least Squares to construct the structural equation model. The results show significant positive/negative relationships between information quality(INQ), system quality(SYQ), service quality(SEQ)—expectation confirmation (EC); expectation confirmation (EC)—perceived usefulness (PU), perceived trust(PT), perceived enjoyment (PE)—satisfaction (SAT); perceived usefulness (PU), perceived trust(PT), perceived enjoyment (PE), perceived risk (PR)—satisfaction(SAT); perceived usefulness(PU), satisfaction(SAT)—continuance usage intention. This study expands the travel APP literature by developing and testing the integrated ECM–ISS model, and makes strategical suggestions to travel e-commerce enterprises considering Confucian values. The model can be improved by including Confucian values, expanding the surveyed population and assessing perceptual relationships and the continuance usage intention-actual behavior nexus.

scholarly journals Predicting Continuance Usage Intention of Mobile Payment: An Experimental Study of Bangladeshi Customers

2018 ◽  
Vol 8 (4) ◽  
pp. 487-498
Author(s):  
Md. Alamgir Hossain ◽  
Md. Shakhawat Hossain ◽  
Nusrat Jahan
Keyword(s):  
Emerging Market ◽  
Value Added ◽  
Service Marketing ◽  
Payment System ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Mobile Payment ◽  
Continuance Usage ◽  
Continuance Usage Intention

With the tremendous use of electronic devices, inhabitants create digital footsteps of their everyday lives, therefore, unlocked magnificent opportunities for the innovative companies to launch mobile payment system and offer value-added facilities. Mobile payment system has inaugurated a conspicuous phenomenon that can enable consumers to transform their mobile devices into a digital bank. Mobile payment has already proved its aids in the developed country market and projected to enjoy a cheerful prospect in the emerging market like Bangladesh. Moreover, a stream of research conducted in multiple countries regarding the domain of mobile payment, but a different scenario noticed in perspective of emerging country like Bangladesh as there hasn’t much yet. By giving importance on behavioral intention of consumer and specific characteristics of m-payments, this study aims to develop and test a research model by integrating usefulness and ease of use into the behavioral intentions. This study employed Confirmatory Factor Analysis and Structural Equation Modeling to analyze database, which was composed of 328 samples. Results show that continuous usage intention is significantly affected by customer satisfaction. Perceived usefulness and ease of use are positively influence the continuance usage intention and satisfaction. The current study may extensively contribute to knowledge extension of two research streams-strategic management and service marketing-by implementing appropriate business model and service marketing strategies for m-payment users in Bangladesh and potentially other emerging markets.

scholarly journals New Technologies in the Workplace: Can Personal and Organizational Variables Affect the Employees’ Intention to Use a Work-Stress Management App?

2021 ◽  
Vol 18 (17) ◽  
pp. 9366
Author(s):  
Giulia Paganin ◽  
Silvia Simbula
Keyword(s):  
Technology Acceptance ◽  
Work Stress ◽  
Organizational Support ◽  
New Technologies ◽  
Well Being ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Self Report ◽  
Personal Innovativeness ◽  
Work Related

Organizations are interested in finding new and more effective ways to promote the well-being of their workers, to help their workers manage work-related stress. New technologies (e.g., smartphones) are cheaper, allow more workers to be reached, and guarantee their anonymity. However, not all employees agree on the use of new technological interventions for the promotion of well-being. Consequently, organizations need to investigate technological acceptance before introducing these tools. By considering the technology acceptance model (TAM) framework, we investigate both the influence of workers’ perceived usefulness and ease of use on their intentions to use apps that help them managing work stress. Moreover, we contribute to the extension of this model by considering both personal (i.e., self-efficacy, personal innovativeness) and organizational (i.e., organizational support for innovation) variables. Our research involved 251 participants who completed an online self-report questionnaire. The results confirm the central hypothesis of the TAM and the influence of other variables that could influence acceptance of new technologies, such as apps that help manage work stress, and the intentions to use them. These results could help organizations ensure technological acceptance and usage by their workers, increasing the effectiveness of new technologies and interventions to promote well-being.

Explaining and Predicting Users' Continuance Usage Intention Toward E-Filing Utilizing Technology Continuance Theory

2018 ◽  
pp. 831-846
Author(s):  
Santhanamery T. ◽  
T. Ramayah
Keyword(s):  
Significant Relationship ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Filing System ◽  
Continuance Usage ◽  
Major Predictor ◽  
Continuance Usage Intention ◽  
Operation And Management

Continuance usage intention is important for any businesses to accentuate the long-term growth of the organization. In the case of e-filing system, the continuance usage intention is vital as it not only can reduce the operation and management cost, also it can ensure that the heavy investments invested in developing the e-filing portals will be worthwhile. The focus in this study is to determine the effect of two main central construct; satisfaction and attitude, on the continuance usage intention of e-filing system among taxpayers. The result of the study reveals that perceived usefulness and attitude has a significant relationship towards continuance usage intention with attitude as the major predictors. However, satisfaction was found to be insignificantly related to continuance usage intention. Apart from that confirmation was found to be the major predictor of satisfaction and perceived ease of use as the major predictor of perceived usefulness.

Explaining and Predicting Users' Continuance Usage Intention Toward E-Filing Utilizing Technology Continuance Theory

2019 ◽  
pp. 442-459
Author(s):  
Santhanamery T. ◽  
T. Ramayah
Keyword(s):  
Significant Relationship ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Continuance Usage ◽  
Major Predictor ◽  
Continuance Usage Intention ◽  
Operation And Management

Continuance usage intention is important for any business to accentuate the long-term growth of the organization. In the case of e-filing systems, the continuance usage intention is vital as it not only can reduce the operation and management cost, but it can also ensure that the heavy investments invested in developing the e-filing portals will be worthwhile. The focus in this study is to determine the effect of two main central constructs, satisfaction and attitude, on the continuance usage intention of e-filing systems among taxpayers. The result of the study reveals that perceived usefulness and attitude has a significant relationship towards continuance usage intention with attitude as the major predictor. However, satisfaction was found to be insignificantly related to continuance usage intention. Apart from that, confirmation was found to be the major predictor of satisfaction and perceived ease of use as the major predictor of perceived usefulness.

PLS Model Performance for Factors Influencing Student Acceptance of E-Learning Analytics Recommender

2020 ◽  
Vol 10 (2) ◽  
pp. 1-14
Author(s):  
Kamaljeet Sandhu ◽  
Hadeel Alharbi
Keyword(s):  
Technology Acceptance ◽  
Learning Analytics ◽  
Online Survey ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Research Model ◽  
Perceived Ease Of Use ◽  
Continuance Usage ◽  
E Learning ◽  
Continuance Usage Intention

The aim of this article is to present the multivariate analyses results of the factors that influence students' acceptance and the continuance usage intention of e-learning analytics recommender systems in higher education institutions in Saudi Arabia. Data was collected from 353 Saudi Arabian university students via an online survey questionnaire. The research model was then used to examine the hypothesised relationships between user experiences of an e-learning analytics recommender system and their intentions for long-term adoption of the system. The research model was primarily based on the Technology Acceptance Model (TAM) developed by Davis (1989) – the variables ‘perceived usefulness,' ‘perceived ease of use,' and ‘acceptance,' particularly – with ‘continuance usage intention' added as an endogenous construct, and with ‘service quality' and ‘user experience' added as external variables.

MFS usage intention during COVID-19 and beyond: an integration of health belief and expectation confirmation model

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Farjana Nur Saima ◽  
Md. H. Asibur Rahman ◽  
Ratan Ghosh
Keyword(s):  
Self Efficacy ◽  
Service Providers ◽  
Health Belief ◽  
Perceived Usefulness ◽  
Continuance Intention ◽  
Content Type ◽  
Perceived Credibility ◽  
Continuance Usage ◽  
Continuance Usage Intention ◽  
Expectation Confirmation

Purpose The usage rate of mobile financial services (MFS) has shown an uptick since the emergence of the COVID-19 pandemic in Bangladesh. This study aims to reveal the underpinning reasons for such MFS surge and its continuance by integrating health belief model (HBM) and expectation confirmation model (ECM).Design/methodology/approach The study analyzes 529 MFS users' responses during the second wave of the COVID-19 outbreak in Bangladesh using the partial least square method.Findings Satisfaction is more predictive than perceived usefulness in explaining continuance usage intention. Expectation confirmation also indirectly affects continuance intention. Among the HBM constructs, the indirect effect of perceived severity on continuance intention via perceived usefulness and satisfaction is significant. Besides, the impact of self-efficacy on continuance intention is also significant. Moreover, perceived credibility significantly affects satisfaction and indirectly affected continuance usage intention via satisfaction.Practical implications The study projects boosting customers' satisfaction is critical for the successful retention of existing MFS customers. MFS service providers should emphasize the factors that amplify satisfaction. They must evaluate preadoption factors so that customers can have positive confirmation. Especially, the service providers, the policymakers and the regulators should take an active role in improving the users' self-efficacy and the system's credibility. Undertaking the MFS literacy program, installing hotline service to provide emergency help will boost users' confidence in using the system.Originality/value The study is a unique contribution in the context of Bangladesh. To the best of the authors’ knowledge, no previous MFS studies in Bangladesh explored MFS continuance usage intention during COVID-19 and beyond. Besides, the inclusion of “perceived credibility” in the framework will supplement the earlier studies conducted on this aspect.

Digital Learning Analytics Recommender System for Universities

2020 ◽  
pp. 184-199
Author(s):  
Hadeel Alharbi ◽  
Kamaljeet Sandhu
Keyword(s):  
Technology Acceptance ◽  
Recommender System ◽  
Learning Analytics ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Digital Learning ◽  
Research Model ◽  
Continuance Usage ◽  
Acceptance Model ◽  
Continuance Usage Intention

The aim of this chapter is to present the multivariate analyses results of the factors that influence students' acceptance and the continuance usage intention of digital learning analytics recommender systems at higher education institutions in Saudi Arabia. Data was collected from 353 Saudi Arabian university students via an online digital survey questionnaire. The research model was then used to examine the hypothesized relationships between user experiences of the digital learning analytics recommender system and their intentions for long-term adoption of the system. The research model was primarily based on the technology acceptance model (TAM) developed by Davis (1989)—the variables ‘perceived usefulness', ‘perceived ease of use', and ‘acceptance', particularly—with ‘continuance usage intention' added as an endogenous construct and with ‘service quality' and ‘user experience' added as external variables.

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