The Evolving Value of eTourism for Suppliers and Visitors

2016 ◽  
pp. 1611-1636
Author(s):  
João V. Estêvão ◽  
Maria João Carneiro ◽  
Leonor Teixeira
Keyword(s):  
Business Processes ◽  
Tourism Industry ◽  
The Internet ◽  
Demand Side ◽  
Tourism Sector ◽  
Use Of The Internet ◽  
Destination Management Organizations ◽  
Tourism Services

The tourism industry is known to have an extensive use of the Internet, both on the supply and on the demand side. The steady and fast emergence of the Internet has dramatically changed the business processes within the sector, forcing suppliers and intermediaries to adapt to a scenario in which visitors have multiple and more flexible choices regarding the search, planning, booking, and purchase of tourism services and products. This chapter explores the main impacts and trends that the dynamic use of the Internet within the tourism sector—the so-called eTourism—has originated in each of the sector's main stakeholders, including suppliers, intermediaries, destination management organizations, and tourists.

The Evolving Value of eTourism for Suppliers and Visitors

2014 ◽  
pp. 486-511 ◽  
Author(s):  
João V. Estêvão ◽  
Maria João Carneiro ◽  
Leonor Teixeira
Keyword(s):  
Business Processes ◽  
Tourism Industry ◽  
The Internet ◽  
Demand Side ◽  
Tourism Sector ◽  
Use Of The Internet ◽  
Destination Management Organizations ◽  
Tourism Services

The tourism industry is known to have an extensive use of the Internet, both on the supply and on the demand side. The steady and fast emergence of the Internet has dramatically changed the business processes within the sector, forcing suppliers and intermediaries to adapt to a scenario in which visitors have multiple and more flexible choices regarding the search, planning, booking, and purchase of tourism services and products. This chapter explores the main impacts and trends that the dynamic use of the Internet within the tourism sector—the so-called eTourism—has originated in each of the sector’s main stakeholders, including suppliers, intermediaries, destination management organizations, and tourists.

The Evolving Value of eTourism for Suppliers and Visitors

2014 ◽  
pp. 131-155
Author(s):  
João V. Estêvão ◽  
Maria João Carneiro ◽  
Leonor Teixeira
Keyword(s):  
Business Processes ◽  
Tourism Industry ◽  
The Internet ◽  
Demand Side ◽  
Tourism Sector ◽  
Use Of The Internet ◽  
Destination Management Organizations ◽  
Tourism Services

The tourism industry is known to have an extensive use of the Internet, both on the supply and on the demand side. The steady and fast emergence of the Internet has dramatically changed the business processes within the sector, forcing suppliers and intermediaries to adapt to a scenario in which visitors have multiple and more flexible choices regarding the search, planning, booking, and purchase of tourism services and products. This chapter explores the main impacts and trends that the dynamic use of the Internet within the tourism sector—the so-called eTourism—has originated in each of the sector's main stakeholders, including suppliers, intermediaries, destination management organizations, and tourists.

scholarly journals Innovations and Online Marketing Services Trends in Albanian Tourism Sector

2016 ◽  
Vol 1 (1) ◽  
pp. 22
Author(s):  
Elton Noti ◽  
Brunela Trebicka
Keyword(s):  
Tourism Industry ◽  
Online Marketing ◽  
Communist Regime ◽  
The Internet ◽  
Economic Sectors ◽  
The Balkans ◽  
Tourism Sector ◽  
Tourism Resources ◽  
Tourism Enterprises ◽  
Tourism Services

Albania is a rich country with a lot of nature and cultural tourism resources situated in the in the Balkans region where there are much opportunities for developing different types of tourism. After a long period of transition, since the fall of the communist regime in 1990, the tourism industry began to be considered as one of the economic sectors with potential for development in the future. But, tourism enterprises had to be faced with a high competition from other countries in the region and a lack of experience in the field of tourism services. This study aims to identify the attitudes of senior management of tourism enterprises (Accommodation units, Travel Agencies and Restaurants) on the adoption of new services on the Internet, the use of ICT to sell the services offered and how much they were aware of the benefits that online marketing brought using their websites etc. To realize the aim, are raised the research questions and hypotheses. The research instrument used was a questionnaire. The sample consisted of N = 208 participants, representatives of tourism enterprises at five districts of Albania, respectively: Tirana, Durres, Shkodra, Vlore and Saranda .The results show that the entrepreneurs/managers make a very good job for the creation of new services via the Internet, also they support significantly the use of ICT-s to sell their services, they were aware of the benefits that brought a website to the marketing of tourism services and there was a great interest to learn more about the internet.

Strategic map for the development of tourism industry in the Republic of Azerbaijan

2020 ◽  
Vol 1 (1) ◽  
pp. 102-107
Author(s):  
Ulfat Aliyev ◽  
Keyword(s):  
Tourism Industry ◽  
High Quality ◽  
Local Markets ◽  
Tourism Sector ◽  
The Republic ◽  
Tourism Services

The article highlights the important role of tourism in the development of specialized tourism industry in the Republic of Azerbaijan. The Strategic Roadmap aims to support the development of the tourism sector within the stipulated time, providing high quality and competitive tourism services in international and local markets.

Gambling on the Internet: A Threat to Tourism?

1997 ◽  
Vol 35 (4) ◽  
pp. 77-81 ◽  
Author(s):  
Norman Au ◽  
J. S. Perry Hobson
Keyword(s):  
Economic Benefits ◽  
Tourism Industry ◽  
Internet Gambling ◽  
The Internet ◽  
Use Of The Internet ◽  
Tourism Flows

The limited number of legalized gambling and gaming destinations has resulted in significant tourism flows. In some destinations gambling has been permitted based on the economic benefits associated with increased amounts of tourism. The emerging use of the Internet, and the increasing access to new Internet gambling opportunities may pose a threat to gambling-related tourism. This article examines the issues surrounding the development of Internet casinos and assesses the likely impacts on the tourism industry.

Pelatihan Pemanfaatan Web Pariwisata sebagai Pendukung Pelaksanaan Etourism bagi Entitas Pariwisata di Kabupaten Banyuwangi

2018 ◽  
Vol 1 ◽  
pp. 279
Author(s):  
Wiwin Kuswinardi
Keyword(s):  
Information Technology ◽  
Information Sharing ◽  
Business Processes ◽  
Tourism Industry ◽  
Local Revenue ◽  
Tourism Sector ◽  
Tourism Information ◽  
Concept Of Information ◽  
Share Information ◽  
The Web

The concept of eTourism is a concept that implements information technology into the tourism sector. The key to eTourism is the integration of information that has the information collaboration capabilities and business processes of tourism entities making it possible to share information and business processes. Banyuwangi Regency that has begun to adopt the concept of eTourism is already time to apply the concept of information sharing by using web tourism managed by Disbudpar Banyuwangi as a source of tourism information. Tourism entities in Kabupaten Banyuwangi still have the opportunity to develop this potential and increase the potential for turnover and profit for tourism industry actors and increase local revenue through the tourism sector. The web utilization training provided has been able to provide the insights and skills of these entities, both from government and tourism industry actors.

Managing Operational Business Processes with Web-Based Information Technologies

2009 ◽  
pp. 217-225
Author(s):  
Ned Kock
Keyword(s):  
Information Technologies ◽  
Business Processes ◽  
The Internet ◽  
Team Coordination ◽  
Web Based ◽  
Commercial Use ◽  
Generic Framework ◽  
Starting Point ◽  
Use Of The Internet ◽  
The Web

Traditionally management schools of thought that emphasize certain types of work structures usually appear earlier than information technologies (IT) geared at supporting those work structures. This situation has undoubtedly changed recently, arguably around the mid-1990s, with the explosion in the commercial use of the Internet and particularly the Web. This calls for the development of a generic framework that ties together relevant management ideas that help organizations strategically and operationally align themselves with new Web-based IT. Our goal with this chapter is to provide some basic elements that can be used by managers and researchers as a starting point to develop this generic framework. As such, we focus on a particular set of activities associated with team coordination and communication in production and service delivery business processes through the Internet and the Web.

Managing Online Customer Service Operations

2010 ◽  
pp. 1115-1128
Author(s):  
David Barnes ◽  
Matthew Hinton
Keyword(s):  
Customer Service ◽  
Business Processes ◽  
Service Operations ◽  
Service Encounter ◽  
The Internet ◽  
Human Being ◽  
Customer Contact ◽  
Computer Screen ◽  
Emotional Aspects ◽  
Use Of The Internet

This chapter investigates the implications of moving customer service operations online. Many organizations believe that e-business can provide opportunities to improve customer service operations by enabling them to get closer to the customer and enhance the customer contact experience. However, use of the Internet fundamentally changes the nature of a customer’s interaction with an organization, as the customer interacts with a computer screen rather than a human being. The online customer service encounter within the business processes of ordering and delivering was investigated in eight companies. It was concluded that an enhanced experience was only likely if the emotional aspects of customer service are considered alongside the functional.

scholarly journals The influence of the owner-manager of small tourism businesses on the success of internet marketing

2007 ◽  
Vol 38 (3) ◽  
pp. 15-28 ◽  
Author(s):  
R. Elliott ◽  
C. Boshoff
Keyword(s):  
Entrepreneurial Orientation ◽  
Small Businesses ◽  
Geographical Location ◽  
Internet Marketing ◽  
Tourism Industry ◽  
The Internet ◽  
Full Potential ◽  
Level Of Involvement ◽  
Marketing Orientation ◽  
Use Of The Internet

Small businesses have been identified as a catalyst for creating jobs and generally growing the economy. One industry that is characterised by the proliferation of small businesses is the tourism industry. Key to this industry reaching its full potential is, however, access to markets. The Internet is seen by many as having the potential to help small tourism businesses understand their markets better, extend their market reach and to serve their customers more effectively, irrespective of their geographical location. However, identifying the factors that influence the success of the use of the Internet for marketing purposes is proving elusive.The focus of this study is to identify those owner-manager factors that are present in a small tourism business which will influence the success with which the Internet can be used to market the business. These are distinct from the factors implicit in the technology per se. If these owner-manager factors can be identified and their relative influence on Internet marketing success is determined, it will allow small tourist businesses to access markets more readily.The results of this study indicate that the level of involvement of owner-managers, the owner-manager having an entrepreneurial orientation, the knowledge of owner-managers, the involvement in decision making of owner-managers and a marketing orientation are important to the successful use of the Internet for the marketing of small tourism businesses in South Africa.

scholarly journals Governance and regulation of the tourism industry: An internet marketing perspective

2016 ◽  
Vol 6 (2) ◽  
pp. 7-13
Author(s):  
Marcia Mmashakoane Lebambo ◽  
Richard Shambare ◽  
Muzikayise Matlala ◽  
Rui Costa Mousinho
Keyword(s):  
South African ◽  
Internet Marketing ◽  
Tourism Industry ◽  
Small Scale ◽  
The Internet ◽  
Barriers To Adoption ◽  
Tourist Town ◽  
Tourism Sector ◽  
Bed And Breakfast ◽  
Depth Interviews

The purpose of this qualitative study is to establish governance and regulation issues pertaining to Internet marketing approaches within the South African tourism sector. The study focuses on the norms and practices of Internet marketing among small-scale lodging establishments in Bushbuckridge – a small tourist town in northeast South Africa. In-depth interviews were collected from eight participating bed and breakfast (B&B) owners. Findings revealed that, while Internet awareness was quite high, only a few B&Bs utilised the Internet for marketing. Participants cited lack of clear industry guidelines on Internet marketing approaches as well as limited Internet experience, among others, as barriers to adoption. Implications and recommendations of the study are presented within the ambit of the existing literature.

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