Mobile Health Services

Today, information and communication technology (ICTs) are influencing health system development across many developing countries, particularly through the application of mobile communications. As such, there has been an initiation of a new paradigm of mobile health services which has made healthcare delivery more accessible, affordable and effective. However, such service delivery platform has been mainly targeted towards the rural population, so there is growing concerns about its acceptance and future use intentions in the urban areas. The aim of this paper is to examine and critically assess the underlying factors that can influence future use intentions of mHealth services in the context of Bangladesh. The conceptual model of the study identifies that information quality, facilitating conditions, trust and effort expectancy plays an important role in capturing users' overall perceptions of mobile health services. Finally, the study highlights the managerial implications, future research directions and limitations from the perspective of Bangladesh.

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Exploring the Role of Service Quality and Knowledge for Mobile Health Services

Data Analytics in Medicine ◽

10.4018/978-1-7998-1204-3.ch081 ◽

2020 ◽

pp. 1632-1653

Author(s):

Nabila Nisha ◽

Mehree Iqbal ◽

Afrin Rifat ◽

Sherina Idrish

Keyword(s):

Health Services ◽

Service Quality ◽

Mobile Health ◽

Information Quality ◽

Effective Means ◽

Healthcare Delivery ◽

Healthcare Services ◽

Future Research ◽

Facilitating Conditions

The use of mobile technology-based services has made healthcare delivery more accessible and affordable in recent times. In fact, mobile health services today act as an effective means of providing healthcare knowledge to users directly from providers. However, the cynical behavior of users regarding this medium of healthcare services often encircles around the quality of such services. The aim of this paper is to examine the role of service quality and knowledge among other underlying factors that can influence future use intentions of m-Health services in the context of Bangladesh. The conceptual model of the study identifies that certain aspects of service qualities like reliability, privacy, responsiveness, empathy and information quality along with facilitating conditions, effort expectancy, performance expectancy and social influence plays an important role in capturing users' overall perceptions of mobile health services. Finally, the study highlights managerial implications, future research directions and limitations from the Bangladesh perspective.

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Exploring the Role of Service Quality and Knowledge for Mobile Health Services

International Journal of E-Business Research ◽

10.4018/ijebr.2016040104 ◽

2016 ◽

Vol 12 (2) ◽

pp. 45-64 ◽

Cited By ~ 9

Author(s):

Nabila Nisha ◽

Mehree Iqbal ◽

Afrin Rifat ◽

Sherina Idrish

Keyword(s):

Health Services ◽

Service Quality ◽

Mobile Health ◽

Information Quality ◽

Effective Means ◽

Healthcare Delivery ◽

Healthcare Services ◽

Future Research ◽

Managerial Implications

The use of mobile technology-based services has made healthcare delivery more accessible and affordable in recent times. In fact, mobile health services today act as an effective means of providing healthcare knowledge to users directly from providers. However, the cynical behavior of users regarding this medium of healthcare services often encircles around the quality of such services. The aim of this paper is to examine the role of service quality and knowledge among other underlying factors that can influence future use intentions of m-Health services in the context of Bangladesh. The conceptual model of the study identifies that certain aspects of service qualities like reliability, privacy, responsiveness, empathy and information quality along with facilitating conditions, effort expectancy, performance expectancy and social influence plays an important role in capturing users' overall perceptions of mobile health services. Finally, the study highlights managerial implications, future research directions and limitations from the Bangladesh perspective.

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Mobile Health Technology Evaluation

International Journal of Technology and Human Interaction ◽

10.4018/ijthi.2017040101 ◽

2017 ◽

Vol 13 (2) ◽

pp. 1-21 ◽

Cited By ~ 4

Author(s):

Sherina Idrish ◽

Afrin Rifat ◽

Mehree Iqbal ◽

Nabila Nisha

Keyword(s):

Health Services ◽

Service Delivery ◽

Mobile Technology ◽

Mobile Health ◽

Self Efficacy ◽

Healthcare Delivery ◽

Health Service Delivery ◽

Future Research ◽

Age And Gender ◽

And Gender

Globally, the advancement of mobile technology and the growing number of mobile phone users has promoted the boom in mobile health services. The influence of mobile technology has, in fact, made healthcare delivery more accessible, affordable and effective today. Consumers are thus increasingly using mobile devices as health service delivery aids across various countries. However, questions remain as to how consumer traits like personal innovativeness and self-efficacy, financial costs related to the service delivery and demographics like age and gender may affect the usage and adoption of mobile health services, especially for emerging economies like Bangladesh. Conceptual model of the study identifies self-efficacy, facilitating conditions, effort expectancy and performance expectancy to be significant constructs that influences users' overall perceptions of mobile health services, along with moderating effects of both age and gender upon the selected factors. Finally, the study highlights managerial implications, future research directions and limitations.

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Service Quality and Knowledge as Determinants of Mobile Health Services

Entrepreneurship, Collaboration, and Innovation in the Modern Business Era - Advances in Logistics, Operations, and Management Science ◽

10.4018/978-1-5225-5014-3.ch008 ◽

2018 ◽

pp. 151-177 ◽

Cited By ~ 1

Author(s):

Nabila Nisha ◽

Mehree Iqbal ◽

Afrin Rifat

Keyword(s):

Health Services ◽

Mobile Health ◽

Perceived Risk ◽

Research Agenda ◽

Information Quality ◽

Service Adoption ◽

Effort Expectancy ◽

Facilitating Conditions ◽

New Research

Presently, mobile health (m-health) services is a dynamic example of the integration of information technology into healthcare service provisions. However, citizens are often concerned about the use of this medium. Their apprehensions mostly encircle the quality of such services and extent of their own healthcare knowledge. This chapter thus aims to investigate adoption drivers of m-health services in Bangladesh by employing the UTAUT model. Results reveal service qualities like reliability, privacy, responsiveness, empathy, and information quality along with facilitating conditions, effort expectancy, performance expectancy, and social influence as significant drivers in m-health service adoption. In addition, this chapter suggests a new research agenda wherein perceived risks can act as an additional construct. Several factors that are known to exacerbate perceived risk were identified from literature and thereafter shown as part of a proposed framework. Implications for practice and research are also discussed for better planning and implementation of m-health services.

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Research under Attack: A Framework for Prospective Cross-European Research in the Wake of Terrorism

European Journal of Public Health ◽

10.1093/eurpub/ckz185.804 ◽

2019 ◽

Vol 29 (Supplement_4) ◽

Author(s):

L Stene

Keyword(s):

Health Services ◽

Psychosocial Support ◽

Healthcare Delivery ◽

International Comparisons ◽

Organizational Factors ◽

Future Research ◽

Administrative Claims ◽

European Research ◽

Terror Attacks ◽

Patient Pathways

Abstract This presentation will propose a framework for prospective cross-European research study that may provide unique knowledge about the health effects of terror attacks and the challenges they impose to the health services. Terror attacks devastatingly affect individuals and societies worldwide. Unfortunately, unmet needs are frequently reported by those impacted. How to design and implement efficient psychosocial care, and reach affected individuals and communities, is a challenge for researchers, clinicians and policy makers alike. There is an urgent need for coordinated efforts to develop scientifically based guidelines for psychosocial support and health services after terrorism, and thus strengthen our public health preparedness to such events. Examples will be given on how accurate register-based and administrative claims data on primary and secondary health service utilization before and after attacks can be linked with terror-exposed individuals’ own reports of their perceived health, social support and other factors that are important to consider in the planning and implementation of post-attack healthcare. Cross-country comparisons may provide new insight about cultural, structural and organizational factors that may impede or promote coherent patient pathways in the wake of terror attacks. A long-term goal is to develop a sound research methodology that allows for international comparisons of healthcare delivery in the context of different types of trauma. During the presentation, methodological challenges in current trauma-focused studies and suggestions for strengthening future research concerning healthcare to trauma-exposed populations will be discussed.

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Theme Trends and Knowledge Structure on Mobile Health Apps: Bibliometric Analysis

JMIR mhealth and uhealth ◽

10.2196/18212 ◽

2020 ◽

Vol 8 (7) ◽

pp. e18212

Author(s):

Cheng Peng ◽

Miao He ◽

Sarah L Cutrona ◽

Catarina I Kiefe ◽

Feifan Liu ◽

...

Keyword(s):

Bibliometric Analysis ◽

San Francisco ◽

Mobile Health ◽

System Development ◽

Descriptive Analysis ◽

The United States ◽

Future Research ◽

Health Apps ◽

Mobile Health Apps ◽

The University

Background Due to the widespread and unprecedented popularity of mobile phones, the use of digital medicine and mobile health apps has seen significant growth. Mobile health apps have tremendous potential for monitoring and treating diseases, improving patient care, and promoting health. Objective This paper aims to explore research trends, coauthorship networks, and the research hot spots of mobile health app research. Methods Publications related to mobile health apps were retrieved and extracted from the Web of Science database with no language restrictions. Bibliographic Item Co-Occurrence Matrix Builder was employed to extract bibliographic information (publication year and journal source) and perform a descriptive analysis. We then used the VOSviewer (Leiden University) tool to construct and visualize the co-occurrence networks of researchers, research institutions, countries/regions, citations, and keywords. Results We retrieved 2802 research papers on mobile health apps published from 2000 to 2019. The number of annual publications increased over the past 19 years. JMIR mHealth and uHealth (323/2802, 11.53%), Journal of Medical Internet Research (106/2802, 3.78%), and JMIR Research Protocols (82/2802, 2.93%) were the most common journals for these publications. The United States (1186/2802, 42.33%), England (235/2802, 8.39%), Australia (215/2802, 7.67%), and Canada (112/2802, 4.00%) were the most productive countries of origin. The University of California San Francisco, the University of Washington, and the University of Toronto were the most productive institutions. As for the authors’ contributions, Schnall R, Kuhn E, Lopez-Coronado M, and Kim J were the most active researchers. The co-occurrence cluster analysis of the top 100 keywords forms 5 clusters: (1) the technology and system development of mobile health apps; (2) mobile health apps for mental health; (3) mobile health apps in telemedicine, chronic disease, and medication adherence management; (4) mobile health apps in health behavior and health promotion; and (5) mobile health apps in disease prevention via the internet. Conclusions We summarize the recent advances in mobile health app research and shed light on their research frontier, trends, and hot topics through bibliometric analysis and network visualization. These findings may provide valuable guidance on future research directions and perspectives in this rapidly developing field.

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A model of digital health communication media use during the Covid-19 pandemic

Health Education ◽

10.1108/he-03-2021-0040 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Sik Sumaedi ◽

Sumardjo Sumardjo ◽

Amiruddin Saleh ◽

Agus Fanar Syukri

Keyword(s):

Health Literacy ◽

Health Communication ◽

Information Quality ◽

Digital Health ◽

Healthy Food ◽

Communication Media ◽

Future Research ◽

Perceived Threat ◽

Content Type ◽

Facilitating Conditions

PurposeThis research aims to develop and test a model of digital health communication media (DHCM) use for healthy food information – DHCM usage – during the Covid-19 pandemic. More specifically, this research investigated the simultaneous effects of perceived threat of Covid-19, e-health literacy, attitude toward DHCM usage, knowledge toward DHCM usage, facilitating conditions and information quality on the DHCM usage.Design/methodology/approachThe empirical data were collected through a survey. The respondents of the survey are 192 DHCM users who lived in Tangerang Regency. Structural equation modelling (SEM) analysis was performed.FindingsThe DHCM usage during the Covid-19 pandemic is significantly affected by the attitude towards the DHCM usage and the facilitating conditions. However, the DHCM usage during the Covid-19 pandemic is not significantly affected by the perceived threat of Covid-19, e-health literacy, information quality and knowledge of the DHCM usage.Research limitations/implicationsThis research was conducted only in Tangerang Regency and employed a purposive sampling technique. Future research should be conducted in other contexts to examine the stability of the research findings.Practical implicationsIn order to improve DHCM usage for healthy food information, it is important for building a positive attitude towards DHCM usage and ensuring the availability of the facilitating conditions.Originality/valueThis paper is the first that develops and tests a model of DHCM usage for healthy food information during the Covid-19 pandemic.

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Healthcare Delivery as a Service System

Management Engineering for Effective Healthcare Delivery ◽

10.4018/978-1-60960-872-9.ch009 ◽

2011 ◽

pp. 191-214 ◽

Cited By ~ 1

Author(s):

Arjun Parasher ◽

Pascal J. Goldschmidt-Clermont ◽

James M. Tien

Keyword(s):

Healthcare System ◽

Systems Engineering ◽

Service System ◽

Healthcare Delivery ◽

Future Research ◽

New Paradigm ◽

Healthcare Delivery System ◽

Optimal Health ◽

Care Systems ◽

The U.S

Both during and after the recent reform efforts, healthcare delivery has been identified as the key to transforming the U.S. healthcare system. In light of this background, we borrow from systems engineering and business management to present the concept of service co-production as a new paradigm for healthcare delivery and, using the foresight afforded by this model, to systematically identify the barriers to healthcare delivery functioning as a service system. The service co-production model requires for patient, provider, insurer, administrator, and all the related healthcare individuals to collaborate at all stages – prevention, triage, diagnosis, treatment, and follow-up – of the healthcare delivery system in order to produce optimal health outcomes. Our analysis reveals that the barriers to co-production – the misalignment of financial and legal incentives, limited incorporation of collaborative point of care systems, and poor access to care – also serve as the source of many of the systemic failings of the U.S. healthcare system. The Patient Protection and Affordable Care Act takes steps to reduce these barriers, but leaves work to be done. Future research and policy reform is needed to enable effective and efficient co-production in the twenty-first century. With this review, we assess the state of service co-production in the U.S. healthcare system, and propose solutions for improvement.

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mHealth - an Ultimate Platform to Serve the Unserved

Yearbook of Medical Informatics ◽

10.1055/s-0038-1638697 ◽

2010 ◽

Vol 19 (01) ◽

pp. 94-100 ◽

Cited By ~ 48

Author(s):

S. Akter ◽

P. Ray

Keyword(s):

Health Services ◽

Mobile Health ◽

Success Factors ◽

Medical Information ◽

Services Quality ◽

Low Cost ◽

Healthcare Delivery ◽

Information Services ◽

Key Success Factors ◽

Resource Poor

Summary Objectives: To summarize major current developments and research in the field of mobile health (mHealth) services. Methods: Reports on the unique characteristics of mHealth platform and its role in delivering health services to the resource poor settings. Also, it evaluates different mHealth applications and identifies key success factors and challenges. Results and Conclusion: mHealth, based on the most ubiquitous and widely accepted technology, offers an unprecedented opportunity to serve the unserved by right time medical information services. There is growing evidence that it has already transformed healthcare delivery in many resource poor settings through its low cost, high reach and versatile applications. However, challenges still remain with regard to the development of consumer centric solutions, and services quality in terms of knowledge and competence of the provider, integration of the information systems and interoperability of the information services. Additional problems arise from the collaboration, partnership and regulation perspectives. There are noticeable trends towards solutions for these problems.

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