Assessing Needs
For law enforcement agencies and the mental health professionals who serve them, one question is always foremost: How can we provide the right services to improve officers' wellbeing? These decisions are typically made without any data about what officers want. This chapter details one agency's attempt to solicit such feedback with an anonymous online survey about mental health and overall wellness. A brief background describes the context of the survey, which occurred at the same time as other mental health initiatives in the department. The authors discuss the choices involved in developing and promoting the survey, in hopes that readers will make better informed choices should they survey their own first responders. The survey results are reviewed, many of which (including the high response rate) were surprising, and the changes the department has begun to make in response to this feedback. The responses from 14 other public safety agencies throughout Virginia are also summarized.