Peopleware

2011 ◽  
pp. 1-17 ◽  
Author(s):  
R. Ryan Nelson ◽  
Peter A. Todd
Keyword(s):  
Job Satisfaction ◽  
Information Technology ◽  
Best Practices ◽  
Relative Importance ◽  
Key Drivers ◽  
Develop Strategy ◽  
It Personnel ◽  
Management Work ◽  
Over Time

The hiring and retention of IT personnel has remained a top priority for managers given the increasingly important role that information technology plays in the success of virtually all companies today. In this chapter, through a series of case studies, we report on a set of best practices that are designed to help organizations develop strategy, recruit, hire, develop, compensate, and ultimately retain valued IT personnel. In addition, a model is presented that describes the key drivers of job satisfaction, and ultimately determine turnover. It is suggested that the relative importance of these drivers, which include the quality of management, work attributes, compensation, and career development, will change for employees over time. Therefore, managing these drivers using the identified best practices can significantly assist organizations in attracting and retaining IT personnel.

scholarly journals Good times and bad: Client and vendor insights on ITO relationship quality

2021 ◽  
Author(s):  
◽  
Claire Callaghan
Keyword(s):  
Information Technology ◽  
Best Practices ◽  
Relationship Quality ◽  
Valuable Resource ◽  
Academic Literature ◽  
Risk Of Failure ◽  
Key Characteristics ◽  
The Relationship ◽  
Over Time

<p>The success of Information Technology Outsourcing (ITO) today is intrinsically linked to the quality of the relationship formed between client and vendor. The academic literature has already defined the key characteristics of a quality relationship - one which will weather the test of time. Researchers have also portrayed how an ITO relationship should mature and that the focus should move over time from cost and transactional drivers to an outcomes-based alliance. While these studies answer the questions of why relationships are central to ITO success, what form they take, and when they evolve, they do not answer the question of how to create a quality relationship. This research complements this existing body of research by tapping in to the best practices client and vendor practitioners use every day to make their ITO relationships successful. For those seeking to establish a new relationship, invigorate an existing one or mitigate the risk of failure this report provides a valuable resource of validated and prioritised best practices along with descriptions and recommendations on how and when to apply them.</p>

scholarly journals Good times and bad: Client and vendor insights on ITO relationship quality

2021 ◽  
Author(s):  
◽  
Claire Callaghan
Keyword(s):  
Information Technology ◽  
Best Practices ◽  
Relationship Quality ◽  
Valuable Resource ◽  
Academic Literature ◽  
Risk Of Failure ◽  
Key Characteristics ◽  
The Relationship ◽  
Over Time

<p>The success of Information Technology Outsourcing (ITO) today is intrinsically linked to the quality of the relationship formed between client and vendor. The academic literature has already defined the key characteristics of a quality relationship - one which will weather the test of time. Researchers have also portrayed how an ITO relationship should mature and that the focus should move over time from cost and transactional drivers to an outcomes-based alliance. While these studies answer the questions of why relationships are central to ITO success, what form they take, and when they evolve, they do not answer the question of how to create a quality relationship. This research complements this existing body of research by tapping in to the best practices client and vendor practitioners use every day to make their ITO relationships successful. For those seeking to establish a new relationship, invigorate an existing one or mitigate the risk of failure this report provides a valuable resource of validated and prioritised best practices along with descriptions and recommendations on how and when to apply them.</p>

Research on Information Technology with a New Microblog Heat-Algorithm Combining Blogger's Authority

2014 ◽  
Vol 886 ◽  
pp. 642-645
Author(s):  
Jian Min Xu ◽  
Hong Liu Wang ◽  
Shu Fang Wu
Keyword(s):  
Information Technology ◽  
Sina Weibo ◽  
Quantitative Indexes ◽  
Over Time

In order to distinguish the importance of bloggers in the microblog of information technology, we proposed the concept of blogger's authority and developed the blogger's authority model. The four quantitative indexes including the basic attributes, social index, activity of the blogger and the quality of contents are used to determine how to compute blogger's authority. Considering the influence of blogger's authority on microblog heat changes weaken over time, we apply a time decaying factor to adjust the computing of blogger's authority. Experiments on Sina Weibo data comparing to the former heat algorithm indicate that the new algorithm is more effective.

scholarly journals Peculiarities of using information technologies through the prism of the principles of civil proceedings

2021 ◽  
Vol 10 (44) ◽  
pp. 220-229
Author(s):  
Olena Marycheva ◽  
Vitalii Kucher ◽  
Tetyana Kurylo ◽  
Roman Demkiv ◽  
Nataliia Grabar
Keyword(s):  
Information Technology ◽  
Best Practices ◽  
Information Technologies ◽  
Basic Principles ◽  
Procedural Law ◽  
Foreign Countries ◽  
Civil Proceedings ◽  
Administration Of Justice ◽  
Prospects Of Application

The aim of the study is to reveal the features of the use of information technology in civil proceedings in terms of compliance with its basic principles, because the digitalization of judiciary through the implementation of modern IT technologies in Ukraine is one of the most effective ways to improve the level and quality of administration, of justice, fulfillment of its tasks. Fair, impartial and timely consideration and resolution of civil cases is impossible without adherence to its principles, which are key guidelines in the formation of procedural law. The study was conducted using general and special methods of scientific knowledge: comparative, historical and legal, formal-logical, dialectical, system-structural. After analyzing current and future legislation, doctrinal approaches, best practices of foreign countries, the authors revealed the benefits of implementing information technology in civil proceedings and their impact on the realization of such principles as: rule of law, equality of all participants before the law and court, publicity and openness of the trial, reasonable time for consideration of the case by court, adversarial parties. On the basis of the conducted research generalizations and conclusions regarding the state and prospects of application of information technologies in civil proceedings through a prism of its principles are made.

Staff Perceptions of Job Satisfaction and Life Situation before and 6 and 12 Months after Increased Information Technology Support in Dementia Care

2005 ◽  
Vol 11 (6) ◽  
pp. 304-309
Author(s):  
Maria Engström ◽  
Birgitta Ljunggren ◽  
Ragny Lindqvist ◽  
Marianne Carlsson
Keyword(s):  
Job Satisfaction ◽  
Information Technology ◽  
Life Satisfaction ◽  
Quality Of Care ◽  
Sense Of Coherence ◽  
Dementia Care ◽  
Residential Home ◽  
Staff Members ◽  
It Support

We measured staff members’ satisfaction with their work before and after increased information technology (IT) support in dementia care. Comparisons were also performed of perceived life satisfaction and sense of coherence. Data were collected before, and 6 and 12 months after implementation of the first part of an IT support project. Instruments used were the Satisfaction with Work Questionnaires, the Life Satisfaction Questionnaire (LSQ) and the Sense of Coherence (SOC) scale. The study was performed in a residential home for persons with dementia. The participants were 33 staff members. The IT technology included general and individualized passage alarms, sensor-activated night-time illumination, fall detectors and Internet communication. Results showed that staff members’ job satisfaction and perceived quality of care improved in comparison with the control group. Personal development, workload, expectations and demands, internal motivation and documentation, as well as the total scores for ‘psychosocial aspects of job satisfaction’ and ‘quality of care aspects’, increased in the experimental group. There were significant interaction effects for the factors family relation, close friend relation (LSQ), the total SOC scale and the meaningfulness subscale. The study showed that IT support in dementia care increased staff members’ satisfaction with their work in several ways.

Quality of Use of a Complex Technology

2008 ◽  
pp. 947-964
Author(s):  
Marie-Claude Boudreau ◽  
Larry Sligman
Keyword(s):  
Information Technology ◽  
Informal Learning ◽  
Information Technologies ◽  
System Change ◽  
Future Research ◽  
Complex Information ◽  
Complex Technology ◽  
Over Time

It has been argued that simple conceptualizations of usage are inadequate for understanding and studying use of complex information technologies. In this paper we contend that quality of use, instead of the dichotomy of use versus non-use, is appropriate for understanding the extent to which a complex information technology is being used. An inductive case study of the implementation of a complex information technology was conducted, which led to the development of a learning-based model of quality of use. This model suggests the inclusion of factors relating to training (either formal or informal), learning, and beliefs, their impact on quality of use, and their change over time. Moreover, it describes how quality of use evolves over time as learning increases and perceptions of the system change. Evidence from the case study, along with relationships from the literature, is provided to support the model. Implications for future research are also discussed.

Influences over Italian nurses’ job satisfaction and willingness to recommend their workplace

2020 ◽  
pp. 095148482094359
Author(s):  
Milena Vainieri ◽  
Chiara Seghieri ◽  
Chiara Barchielli
Keyword(s):  
Job Satisfaction ◽  
Organizational Climate ◽  
Care Delivery ◽  
Relative Importance ◽  
Age Classes ◽  
Italian Regions ◽  
Key Factor ◽  
Willingness To Recommend ◽  
Quality Of Nursing

Background Nurses’ perception towards job satisfaction and willingness to recommend their workplace are relevant to a number of areas including the quality of nursing care delivery. Hence, an increasing number of scholars seek to understand the factors that influence these two concepts. Yet, inclusiveness and openness to innovation are under-investigated. Purpose The paper focuses on the relative importance that factors like propensity towards innovation, working conditions and inclusion have on nurses’ job satisfaction and their willingness to recommend their workplace. Methods A large sample of nurses was extracted from the organizational climate survey carried out in all healthcare authorities of nine Italian Regions through the years 2016–2018. Descriptive and multilevel regressions were carried out to investigate the factors that influence nurses’ job satisfaction and their willingness to recommend the hospital in which they work in, analysing both overall and in specific age classes. Results When recommending a workplace, nurses tend to recommend units showing higher propensity to innovate (OR 2.83), while the most important factor related to job satisfaction is the encouragement after a failure (OR 2.23). Inclusiveness is a key factor for both job satisfaction and willingness to recommend, whilst innovation prone organizations appear to be the most attractive for nurses. The levers mix is slightly different among the age classes. Findings identify the levers to be used in order to attract nurse workforce and increase nurses’ job satisfaction. These levers are partially different for young and senior nurses.

Boosters of satisfaction, performance and employee loyalty: application to a recruitment and outsourcing information technology organization

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Cláudia Miranda Veloso ◽  
Bruno Sousa ◽  
Manuel Au-Yong-Oliveira ◽  
Cicero Eduardo Walter
Keyword(s):  
Quality Of Life ◽  
Job Satisfaction ◽  
Information Technology ◽  
Organizational Performance ◽  
Employee Satisfaction ◽  
Design Methodology ◽  
Content Type ◽  
Satisfaction Index ◽  
Positive Attitudes

PurposeThis study applies an Employee Satisfaction Index (ESI) model to quantify the level of job satisfaction and explores the factors that influence employee satisfaction, performance and loyalty to an information technology recruitment and outsourcing organization in Portugal.Design/methodology/approachAs an instrument of data collection, questionnaire was applied to the company's employees, which was divided into two parts: the first part consisted of a previous questionnaire, with questions related to sociodemographic characterization; the second part consisted of the ESI. The company operates only in the information technology (IT) market, and there are currently 300 consultants with different skills.FindingsThe results confirm that the company's employees are globally satisfied, and this satisfaction contributes positively and significantly to the reinforcement of contextual performance and to their loyalty to this organization.Originality/valueJob satisfaction takes on a growing interest in understanding quality of life, strategic management and organizational performance. Job satisfaction contributes to the professional finding, that is, in employees’ activity and in adopting positive attitudes toward customer satisfaction, thus promoting organizational performance.

Improving business model disclosure in the annual report: Insights from an interventionist research project

2021 ◽  
pp. 81-117
Author(s):  
Carlo Bagnoli ◽  
Antonio Costantini ◽  
Maurizio Massaro
Keyword(s):  
Information Technology ◽  
Empirical Research ◽  
Business Model ◽  
Annual Report ◽  
Effective Communication ◽  
Relative Importance ◽  
Information Technology Industry ◽  
Research Project ◽  
Technology Industry

Responding to the calls for empirical research on the extent and nature of business model reporting, this paper has the purpose to assess the quality of busi-ness model disclosure. To accomplish this purpose, the study takes advantage of an interventionist research project that was conducted in an Italian listed compa-ny operating in the information technology industry to investigate how the busi-ness model was disclosed in the annual report and provide feedback to support possible changes. The study uses a framework of analysis that helped to assess the quality of business model disclosure in terms of three attributes: amount, spread and connectivity. The annual report of two consecutive fiscal years was analyzed. The study mainly shows that the measurement and assessment of BM disclo-sure quality can facilitate its improvement. The analysis enabled meaningful in-sights on BM's quality to emerge, delivering evidence on the relative importance, coverage and interconnections of BM's disclosed components. Further, the inter-ventionist approach helped to shape managers' view on how to tackle disclosure issues and offer more effective communication of the BM according to the com-pany purposes.

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