A Case Study of IT Chargeback in a Government Agency

2011 ◽  
pp. 522-539
Author(s):  
Dana Edberg ◽  
William L. Kuechler
Keyword(s):  
Public Safety ◽  
Government Agency ◽  
Legislative Mandates

This case study describes the implementation of an IT chargeback system within Nevadas Department of Public Safety. The development and deployment of the system is explained within the context of the legislative mandates for the department. Both the benefits and the substantial number of problems introduced by the system are identified.

A Case Study of IT Chargeback in government Agency

2011 ◽  
pp. 27-44
Author(s):  
Dana Edberg ◽  
William L. Kuechler Jr.
Keyword(s):  
Public Safety ◽  
Government Agency ◽  
Multiple Sources ◽  
It Projects ◽  
It Department ◽  
It Funding

In 1997 the Nevada Legislature mandated the formation of an IT division for the Nevada Department of Public Safety (NDPS). Prior to this time the 14 separate divisions within the department had carried out their own IT functions. The legislature also mandated that the full, actual costs for the IT Department would be allocated to the divisions on the basis of use, a form of IT funding known as “hard money chargeback”. Complicating the issue considerably is the legal prohibition in Nevada of commingling funds from multiple sources for any project, including interdivisional IT projects. Five years after its creation, there is a widespread perception among users that the IT Division is ineffective. Both the IT manager and the department chiefs believe the cumbersome chargeback system contributes to the ineffectiveness. This case introduces the concept of chargeback, and then details an investigation into the “true costs of chargeback” by the chief of the NDPS’s IT Division.

Measuring the Effectiveness of Training to Improve Electronic Information Literacy

2004 ◽  
pp. 178-191
Author(s):  
Nicole Fahey ◽  
Wal Taylor
Keyword(s):  
Information Literacy ◽  
Low Cost ◽  
Government Agency ◽  
Basic Requirement ◽  
Electronic Information ◽  
Study Approach ◽  
Sponsored Programs ◽  
Effectiveness Of Training ◽  
The Impact

This chapter uses a case study approach to highlight issues surrounding the provision of government agency sponsored programs aimed at increasing Electronic Information Literacy (EIL), as a basic requirement for community engagement in an electronically enabled world. The Skills.net program was designed to increase EIL skills by providing “free or low cost access to training in online services and the Internet for those in the community who are least likely to have access” in Victoria, Australia. This study found that whilst the Skills.net program did increase EIL, it did not adequately address the accepted training needs of the participants nor did it adequately adhere to known guidelines for success in information literacy enhancement. This experience provides further evidence of lessons being learned from many government agency imposed programs which do not provide adequate outcomes for regional areas as they grapple with the impact of being increasingly marginalized in an electronically enabled age.

Runaway Information Technology Projects

2010 ◽  
Vol 1 (4) ◽  
pp. 53-79 ◽  
Author(s):  
M. Keith Wright ◽  
Charles J. Capps
Keyword(s):  
State Government ◽  
Theory Development ◽  
Government Agency ◽  
The Body ◽  
Future Research ◽  
Information Technology Projects ◽  
Body Of Knowledge ◽  
Equilibrium Approach ◽  
State Government Agency

This paper presents an in-depth insider’s case study of a “runaway” information systems (IS) project in a U.S. State government agency. Because such projects are politically sensitive matters and often obscured from public view, details of how such projects operate are not well understood. This case study adds new details to the body of knowledge surrounding IS project escalation and de-escalation. The authors’ resulting project narrative details how this project went out of control for so long, raising important questions for future research in theory development for both IS project escalation and de-escalation. The paper argues that a punctuated equilibrium approach to analyzing “runaway” IS projects are a more fruitful area to explore than are “stage models.”

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