Aligning Business Processes with Enterprise Service Computing Infrastructure

2011 ◽  
pp. 25-57 ◽  
Author(s):  
Wei Zhao ◽  
Jun-Jang Jeng ◽  
Lianjun An ◽  
Fei Cao ◽  
Barret R. Bryant ◽  
...  
Keyword(s):  
Business Processes ◽  
Service Level ◽  
It Services ◽  
End User ◽  
Business Decision ◽  
Service Computing ◽  
Business Operations ◽  
Service Oriented ◽  
Level Performance ◽  
Computing Infrastructure

Multisourced and federated business operations and IT services are the backbone of today’s enterprise. However, in most companies, there exists a natural gap and disconnection between the decision and evaluation at the business level and the execution and metrics at the IT level. This disconnection can lead to end-user dissatisfaction, diminished profit, and missed business objectives. In this chapter, we study the problem of this disconnection and provide the following frameworks and techniques toward bridging the gap: (a) We provide a model-transformation framework that effectively transforms business-level decisions documented as businessprocess models into IT-level executable representations based on service-oriented infrastructure, (b) a framework is described that is able to monitor and synthesize IT-level performance and metrics to meet service-level agreements between business management and end users, and (c) techniques and experiments are discussed that enable dynamic adaptation of IT infrastructure according to business decision changes.

Aligning Business Processes with Enterprise Service Computing Infrastructure

2010 ◽  
pp. 2164-2187
Author(s):  
Wei Zhao ◽  
Jun-Jang Jeng ◽  
Lianjun An ◽  
Fei Cao ◽  
Barret R. Bryant ◽  
...  
Keyword(s):  
Business Processes ◽  
Service Level ◽  
It Services ◽  
End User ◽  
Business Decision ◽  
Service Computing ◽  
Business Operations ◽  
Service Oriented ◽  
Level Performance ◽  
Computing Infrastructure

Multisourced and federated business operations and IT services are the backbone of today’s enterprise. However, in most companies, there exists a natural gap and disconnection between the decision and evaluation at the business level and the execution and metrics at the IT level. This disconnection can lead to end-user dissatisfaction, diminished profit, and missed business objectives. In this chapter, we study the problem of this disconnection and provide the following frameworks and techniques toward bridging the gap: (a) We provide a model-transformation framework that effectively transforms business-level decisions documented as businessprocess models into IT-level executable representations based on service-oriented infrastructure, (b) a framework is described that is able to monitor and synthesize IT-level performance and metrics to meet service-level agreements between business management and end users, and (c) techniques and experiments are discussed that enable dynamic adaptation of IT infrastructure according to business decision changes.

Information Technology as a Service

2011 ◽  
pp. 1-24 ◽  
Author(s):  
Robin G. Qiu
Keyword(s):  
Business Models ◽  
Critical Role ◽  
Enterprise Engineering ◽  
Service Computing ◽  
Interdisciplinary Field ◽  
Business Operations ◽  
The World ◽  
Service Oriented ◽  
World Class ◽  
Shift Gears

In this information era, both business and living communities are truly IT driven and service oriented. As the globalization of the world economy accelerates with the fast advance of networking and computing technologies, IT plays a more and more critical role in assuring real-time collaborations for delivering needs across the world. Nowadays, world-class enterprises are eagerly embracing service-led business models aimed at creating highly profitable service-oriented businesses. They take advantage of their own years of experience and unique marketing, engineering, and application expertise and shift gears toward creating superior outcomes to best meet their customers’ needs in order to stay competitive. IT has been considered as one of the high-value services areas. In this chapter, the discussion will focus on IT as a service. We present IT development, research, and outsourcing as a knowledge service; on the other hand, we argue that IT as a service helps enterprises align their business operations, workforce, and technologies to maximize their profits by continuously improving their performance. Numerous research and development aspects of service-enterprise engineering from a business perspective will be briefly explored, and then computing methodologies and technologies to enable adaptive enterprise service computing in support of service-enterprise engineering will be simply studied and analyzed. Finally, future development and research avenues in this emerging interdisciplinary field will also be highlighted.

Information Technology as a Service

2009 ◽  
pp. 261-278
Author(s):  
Robin G. Qiu
Keyword(s):  
Business Models ◽  
Critical Role ◽  
Enterprise Engineering ◽  
Service Computing ◽  
Interdisciplinary Field ◽  
Business Operations ◽  
The World ◽  
Service Oriented ◽  
World Class ◽  
Shift Gears

In this information era, both business and living communities are truly IT driven and service oriented. As the globalization of the world economy accelerates with the fast advance of networking and computing technologies, IT plays a more and more critical role in assuring real-time collaborations for delivering needs across the world. Nowadays, world-class enterprises are eagerly embracing service-led business models aimed at creating highly profitable service-oriented businesses. They take advantage of their own years of experience and unique marketing, engineering, and application expertise and shift gears toward creating superior outcomes to best meet their customers’ needs in order to stay competitive. IT has been considered as one of the high-value services areas. In this chapter, the discussion will focus on IT as a service. We present IT development, research, and outsourcing as a knowledge service; on the other hand, we argue that IT as a service helps enterprises align their business operations, workforce, and technologies to maximize their profits by continuously improving their performance. Numerous research and development aspects of service-enterprise engineering from a business perspective will be briefly explored, and then computing methodologies and technologies to enable adaptive enterprise service computing in support of service-enterprise engineering will be simply studied and analyzed. Finally, future development and research avenues in this emerging interdisciplinary field will also be highlighted.

scholarly journals Service Level Management of Information Technology and System in ITB STIKOM Bali

2021 ◽  
Vol 15 (2) ◽  
pp. 57-64
Author(s):  
Nyoman Ayu Nila Dewi ◽  
A. A. Ngurah Bima Prasatria
Keyword(s):  
Information Technology ◽  
Business Processes ◽  
Service Level ◽  
Information Technology Management ◽  
It Services ◽  
Literature Study ◽  
Analysis And Design ◽  
It Service ◽  
Service Level Management ◽  
Service Information

ITB STIKOM Bali is a technology-based university so that all business processes, especially related to academics, student affairs, and finance, utilize information technology. Management of the information system and technology is carried out by the Computer and Network Center unit (Pusat Komputer dan Jaringan - PUSKOMJAR). In the management of Information Technology (IT) services, an agreement is needed in the form of Service Level Management (SLM) which contains the level of service, quality of service, and complaints handling, so users’ needs are aligned with the system developer. Meanwhile, in managing the internal system of ITB STIKOM Bali, the agreement between PUSKOMJAR and related units is only in the form of submitting a form for making or changing the system. Therefore, it raises a problem if there is a mismatch in the manufacture or development of the system because there is no contract document that regulates in detail about the system. Hence, designing an SLM of IT and system services at ITB STIKOM Bali to overcome these problems is necessary. The research presents a case study by analyzing and designing the SLM of service system and IT in ITB STIKOM Bali. The applied research method is literature study and observation, analysis of existing SLM, designing new SLM, and conclusions. The result of the research is a document of SLM for internal IT and system services at ITB STIKOM Bali. Based on the analysis and design of SLM, the SLM document can help the PUSKOMJAR in documenting IT service information and making it easier for users to get information related to the provided IT services.

Information Technology as a Service

2010 ◽  
pp. 71-88
Author(s):  
Robin Qiu
Keyword(s):  
Business Models ◽  
Critical Role ◽  
Enterprise Engineering ◽  
Service Computing ◽  
Interdisciplinary Field ◽  
Business Operations ◽  
The World ◽  
Service Oriented ◽  
World Class ◽  
Shift Gears

In this information era, both business and living communities are truly IT driven and service oriented. As the globalization of the world economy accelerates with the fast advance of networking and computing technologies, IT plays a more and more critical role in assuring real-time collaborations for delivering needs across the world. Nowadays, world-class enterprises are eagerly embracing service-led business models aimed at creating highly profitable service-oriented businesses. They take advantage of their own years of experience and unique marketing, engineering, and application expertise and shift gears toward creating superior outcomes to best meet their customers’ needs in order to stay competitive. IT has been considered as one of the high-value services areas. In this chapter, the discussion will focus on IT as a service. We present IT development, research, and outsourcing as a knowledge service; on the other hand, we argue that IT as a service helps enterprises align their business operations, workforce, and technologies to maximize their profits by continuously improving their performance. Numerous research and development aspects of service-enterprise engineering from a business perspective will be briefly explored, and then computing methodologies and technologies to enable adaptive enterprise service computing in support of service-enterprise engineering will be simply studied and analyzed. Finally, future development and research avenues in this emerging interdisciplinary field will also be highlighted.

scholarly journals Advanced IT Outsourcing By Using Cloud Computing Model

2012 ◽  
Vol 2 (2) ◽  
pp. 6-17
Author(s):  
Amanbir kaur Chahal ◽  
Gurpreet Singh
Keyword(s):  
Cloud Computing ◽  
Business Processes ◽  
Service Oriented Architecture ◽  
Third Party ◽  
The Internet ◽  
It Services ◽  
Service Oriented ◽  
High Bandwidth ◽  
Use Of The Internet ◽  
Definition Of

In this paper we will discuss Outsourcing is the commissioning of a third party (or a number of third parties) to manage a client organization.s IT assets, people and/ or activities to required results. Business process outsourcing (BPO) is a more comprehensive definition of the current situation within the outsourcing domain. BPO has become increasingly interesting as more and more business processes are commoditized and thus easier to be hosted by an external party. Cloud Computing has all the attributes and potential to support a global BPO environment. These attribute are: virtualization, service oriented architecture (SOA), utility based pricing and grid computing. Cloud Computing involves the movement of IT services . application, infrastructure and platform . onto the Internet and deployment models. Because of the high availability, high bandwidth and the increased use of the Internet it has become easier to access a variety of services, traditionally originating from within a company.s data center.

Semantic Monitoring of Service-Oriented Business Processes

2012 ◽  
pp. 467-494 ◽  
Author(s):  
Roman Vaculín
Keyword(s):  
Business Process ◽  
Business Processes ◽  
Description Logics ◽  
Process Models ◽  
Monitoring Methods ◽  
Business Operations ◽  
Generic Language ◽  
Service Oriented ◽  
Current Monitoring ◽  
Detection Mechanisms

Monitoring of business processes and service-oriented systems is a critical enabling technology for improving visibility into business operations, allowing their optimization, adjustments, and restructuring. One of the major problems of current monitoring methods is the prevalent heterogeneity of various types existing among the applications and services used in complex distributed business process. In this chapter the author proposes semantic monitoring as a possible solution addressing some of the heterogeneity problems. The idea of semantic monitoring is to apply semantic annotations, using ontologies, to descriptions of event types and event instances emitted during interactions with integrated applications. The chapter introduces a generic semantic monitoring framework consisting of a modular monitoring ontology and appropriate event detection mechanisms. The monitoring ontology defines generic, language independent monitoring concepts, and the language specific modules defining taxonomy of event types specific to a particular process modeling language/methodology. The author presents two such modules, one developed for the OWL-S Semantic Web services process models, and the other that for a business artifact-centric approach to business process specification. Next, the chapter describes mechanisms for specification and detection of semantic composite events. The author presents a language based on an event algebra combined with semantic event-filtering expressions using description logics atoms enriched with OWL datatypes and SWRL built-ins. Semantic filtering allows detection of such events that would otherwise be impossible without the use of semantic descriptions. The chapter also discusses detection mechanisms suitable for runtime execution and after-execution analysis.

scholarly journals A Proposal for End-to-End QoS Provisioning in Software-Defined Networks

2017 ◽  
Vol 7 (4) ◽  
pp. 2261 ◽  
Author(s):  
Francesco Lucrezia ◽  
Guido Marchetto ◽  
Fulvio Risso ◽  
Michele Santuari ◽  
Matteo Gerola
Keyword(s):  
Smart Grids ◽  
Service Level ◽  
End User ◽  
Delay Bound ◽  
Qos Guarantee ◽  
End To End Delay ◽  
Network Controller ◽  
Edge Network ◽  
End To End

This paper describes a framework application for the control plane of a network infrastructure; the objective is to feature end-user applications with the capability of requesting at any time a customised end-to-end Quality-of-Service profile in the context of dynamic Service-Level-Agreements. Our solution targets current and future real-time applications that require tight QoS parameters, such as a guaranteed end-to-end delay bound. These applications include, but are not limited to, health-care, mobility, education, manufacturing, smart grids, gaming and much more. We discuss the issues related to the previous Integrated Service and the reason why the RSVP protocol for guaranteed QoS did not take off. Then we present a new signaling and resource reservation framework based on the cutting-edge network controller ONOS.  Moreover, the presented system foresees the need of considering the edges of the network, where terminal applications are connected to, to be piloted by distinct logically centralised controllers. We discuss a possible inter-domain communication mechanism to achieve the end-to-end QoS guarantee.

Sign in / Sign up

Export Citation Format

Share Document