Integrated Modeling

Process Modeling ◽

Business Strategy ◽

Business Processes ◽

Knowledge Work ◽

Modeling Approaches ◽

Process Oriented

Modeling is a key task in order to analyze, understand, and improve business processes and organizational structures, and to support the design, implementation, and management of information and communication technologies in general and knowledge management systems (KMSs) in particular. Process-oriented knowledge management (Maier, 2004; Maier & Remus, 2003) is a promising approach to provide the missing link between knowledge management (KM) and business strategy, and to bridge the gap between the human-oriented and technology-oriented views (e.g., Hansen, Nohria, & Tierney, 1999; Zack, 1999). However, existing modeling approaches for business processes, including their extensions for KM, still lack concepts to support knowledge work, which is often unstructured, creative, and learning and communication intensive. Recently, the activity theory has been proposed to provide concepts to analyze knowledge work (e.g., Blackler, 1995), but it has not yet been integrated with business process modeling for designing KM initiatives and KMSs. The following sections analyze the characteristics of knowledge work, distinguish important perspectives for modeling in KM, and discuss extensions of process modeling approaches including activity modeling. Then, the process-oriented and the activity-oriented perspectives on knowledge work are compared and connected by means of the concept of knowledge stance.

Integrated Modeling

Encyclopedia of Knowledge Management ◽

10.4018/978-1-59140-573-3.ch033 ◽

2011 ◽

pp. 251-258 ◽

Cited By ~ 1

Author(s):

Thomas Hadrich ◽

Ronald Maier

Keyword(s):

Knowledge Management ◽

Process Modeling ◽

Business Strategy ◽

Business Processes ◽

Knowledge Work ◽

Modeling Approaches ◽

Process Oriented

Modeling is a key task in order to analyze, understand, and improve business processes and organizational structures, and to support the design, implementation, and management of information and communication technologies in general and knowledge management systems (KMSs) in particular. Process-oriented knowledge management (Maier, 2004; Maier & Remus, 2003) is a promising approach to provide the missing link between knowledge management (KM) and business strategy, and to bridge the gap between the human-oriented and technology-oriented views (e.g., Hansen, Nohria, & Tierney, 1999; Zack, 1999). However, existing modeling approaches for business processes, including their extensions for KM, still lack concepts to support knowledge work, which is often unstructured, creative, and learning and communication intensive. Recently, the activity theory has been proposed to provide concepts to analyze knowledge work (e.g., Blackler, 1995), but it has not yet been integrated with business process modeling for designing KM initiatives and KMSs. The following sections analyze the characteristics of knowledge work, distinguish important perspectives for modeling in KM, and discuss extensions of process modeling approaches including activity modeling. Then, the process-oriented and the activity-oriented perspectives on knowledge work are compared and connected by means of the concept of knowledge stance.

Integrating Knowledge Management Services

Knowledge Management and Business Strategies ◽

10.4018/978-1-59904-486-6.ch010 ◽

2011 ◽

pp. 209-228 ◽

Cited By ~ 1

Author(s):

Ronald Maier ◽

Ulrich Remus

Keyword(s):

Knowledge Management ◽

Business Strategy ◽

Business Processes ◽

It Infrastructure ◽

Strategic Decisions ◽

Km Strategy ◽

Software Services

Many organizations have established knowledge management initiatives, but most of them have developed instruments bottom-up, often in parallel and without strategic considerations. Many of those instruments involve information and communication technologies (ICT) which therefore are fragmented and cannot be easily reused outside their original intended organizational unit. This chapter proposes a three-layered service infrastructure that composes services from heterogeneous applications into specific knowledge management (KM) services. The infrastructure supports discovery, call, and provision of KM services from activities within business processes. It argues that integration of KM services in organizations requires alignment of the IT infrastructure, particularly its knowledge-oriented part, with the KM portion of business strategy, that is, KM strategy. This alignment can be achieved by introducing a service infrastructure that uses the concept of KM service in order to connect the customer-oriented materialization of strategic decisions on a conceptual level, that is, business processes, with their technical counterpart on the ICT level, that is, software services.

Interorganizational Communications in Disaster Management

Handbook of Research on ICT-Enabled Transformational Government ◽

10.4018/978-1-60566-390-6.ch013 ◽

2009 ◽

pp. 240-257 ◽

Cited By ~ 3

Author(s):

Jing Yang ◽

JinKyu Lee ◽

Ashwin Rao ◽

Nasrat Touqan

Keyword(s):

Disaster Management ◽

Large Scale ◽

Business Processes ◽

Theoretical Foundation ◽

Future Research ◽

Government Organizations ◽

Management Capability ◽

Information And Communication

In response to the lessons and criticisms over the recent large-scale disasters and relief activities during the disasters, many government organizations around the world have recently launched initiatives to improve their disaster management capabilities. While a revision of disaster management capability may entail transformation of organizational structures, business processes, and technical infrastructure across multiple organizations, the field of disaster management suffers from lack of theoretical foundation. With a special emphasis on information and communication technologies (ICTs), the chapter provides a review on various issues examined in the recent disaster management literature and develops a conceptual framework of the relationships between technological properties of ICTs and multiagency collaboration in disaster management. This chapter contributes to the theoretical foundation of the field by identifying major research issues in the disaster management communications and their relationships with relevant entities and environmental factors. Discussions on future research directions are also presented.

Use of information and communication technology to support employee-driven innovation in organizations: a knowledge management perspective

Journal of Knowledge Management ◽

10.1108/jkm-01-2014-0013 ◽

2014 ◽

Vol 18 (4) ◽

pp. 633-650 ◽

Cited By ~ 28

Author(s):

Leif Jarle Gressgård ◽

Oscar Amundsen ◽

Tone Merethe Aasen ◽

Kåre Hansen

Keyword(s):

Knowledge Management ◽

Content Type ◽

Knowledge Resources ◽

Organizational Conditions ◽

Management Perspective ◽

Private And Public ◽

Information And Communication

Purpose – The purpose of this paper is to investigate how organizations focusing on employee-driven innovation (EDI) use information and communication technologies (ICT)-based tools in their innovation work. EDI involves systematic exploitation of knowledge resources in organizations. Thus, the role of ICT for efficient knowledge management is important in this respect. Design/methodology/approach – In-depth interviews with employees, managers and union representatives from 20 organizations focusing on EDI were conducted. The sample included organizations from eight different industries, representing both private and public sectors. Findings – The results show that ICT-based tools can support the processes of acquisition, dissemination and exploitation of knowledge, which are important aspects of EDI. However, use of ICT-based tools has to be aligned with organizational structures and professional role conduct to be efficient. Practical implications – This study contributes to practice by highlighting several factors that organizations should emphasize to succeed with application of external and internal knowledge in their innovation work. Originality/value – This study applies a knowledge management perspective on the role of ICT-based tools to support EDI in organizations. The findings contribute to an improved understanding of organizational conditions for succeeding with use of ICT-based tools in innovation work, and emphasize that perspectives on knowledge management, technology management and human resource management have to be combined to understand how EDI can be promoted by using ICT in organizations.

Indication of Changes in Projecting Organizational Structures Under the New Economy

Studia commercialia Bratislavensia ◽

10.1515/stcb-2017-0017 ◽

2017 ◽

Vol 10 (38) ◽

pp. 175-187

Author(s):

Petra Pártlová

Keyword(s):

Czech Republic ◽

Enterprise Architecture ◽

Business Processes ◽

New Economy ◽

P Value ◽

Control Mechanisms ◽

Corporate Architecture

Abstract Enterprise Architecture includes organizational and management part and visions and goals of the organization, business processes leading to the goals, innovation processes, control mechanisms, information and communication technologies and others. The paper focuses on one of the most important components of corporate architecture, organizational and management framework of an enterprise in terms of its present state and anticipated changes and the expected development in the context of the emerging new economy. The research was carried out in a sample of 372 enterprises from the whole Czech Republic with the sector (industrial, manufacturing, services and primary sector) and size differentiation (micro-enterprises, small and medium-sized enterprises and large enterprises according to the classification of Ministry of Industry and Trade of the Czech Republic and the EU). The statistical methods were used (p-value with Pearson Chi quadrate output) to analyses the results. The conclusion indicates a possible development in the corporate organization architecture in the context of the paradigm of changes in the external corporate environment.

IMPROVING THE EFFECTIVENESS OF TEACHERS USING ICT

EKONOMIKA I UPRAVLENIE: PROBLEMY, RESHENIYA ◽

10.36871/ek.up.p.r.2020.11.04.008 ◽

2020 ◽

Vol 4 (11) ◽

pp. 42-50

Author(s):

Z. I. SHAKHBANOVA ◽

◽

Z. YARMETOV ◽

◽

Keyword(s):

Business Processes ◽

International Markets ◽

Educational Process ◽

Traditional Teaching ◽

Management Tools ◽

Effective Work ◽

Traditional Teaching Methods ◽

Information And Communication

The article will consider information and communication technologies used in business processes, inter-preted for effective work in the educational process, of a teacher with students. Also, the article will describe several business management tools that have worked well in the Russian market: Bitrix24 and the Planfix management system. The author analyzes the entities that contribute to increasing the profit of enterprises having these automated information systems that will be used as enhancing the effectiveness of students, that is, students and the teacher will be considered as clients and the company negotiating through CRM or ERP systems. Since it is such cooperation that sets them apart and leads them to the leaders in the Russian and international markets. An analysis of 30 students divided into two groups will be conducted. A teacher works with one group using an unconventional method, using business tools, while the process proceeds in the other with traditional teaching methods. The key objective of this study is to show related aspects of the functioning of ICTs that are subtle to business processes in the education system. Since a growing number of universities are instilling their teachers to work on various cloud systems, for example, DGUNH has a Cisco platform that allows teachers to track students' actions at various intervals.

ICT Adoption, Capabilities Development, and Innovation Processes in Argentina

Quality Innovation - Advances in Information Quality and Management ◽

10.4018/978-1-4666-4769-5.ch014 ◽

2014 ◽

pp. 298-321

Author(s):

Marta Novick ◽

Sebastian Rotondo ◽

Gerardo Breard

Keyword(s):

Economic Growth ◽

Knowledge Management ◽

Management Practices ◽

Management Approach ◽

Firm Level ◽

New Information ◽

Ict Adoption ◽

Economic Growth Rates

The discussion on innovation and the adoption of new Information and Communication Technologies (ICT) and their impact on economic growth and development have flared up in the past few years. This debate has become increasingly relevant in emerging countries like Argentina, which, in spite of high economic growth rates in the last decade, has been facing the challenge of quality employment creation. This chapter analyzes the impact of the ICT diffusion process in Argentine companies from a firm-level employment, innovation capabilities development, and knowledge management approach. Recent findings support the linkage between different firms’ ICT adoption patterns and the development of innovation capabilities, employment dimensions, and knowledge management practices. These results provide evidence to think and develop new productive and technological policies.

ICT Investments and Management for Organizations

Banking, Finance, and Accounting ◽

10.4018/978-1-4666-6268-1.ch029 ◽

2014 ◽

pp. 544-560

Author(s):

Georgios N. Angelou ◽

Anastasios A. Economides

Keyword(s):

Decision Making ◽

Real Options ◽

Business Strategy ◽

Qualitative Modeling ◽

Balance Scorecard ◽

Cost Benefits ◽

Decision Making Model

Developing the Information and Communication Technologies (ICT) strategy that supports the overall organization's business strategy is critical for generating business value. Recognizing the inadequacy of traditional quantitative cost-benefits analysis for evaluating and managing ICT investments, researchers suggest multi-criteria analysis, integrating quantitative and qualitative modeling. This chapter introduces the Balance Scorecard (BS) decision analysis framework and combines it with Real Options (ROs) analysis, in a qualitative and quantitative perspective, for modeling the business flexibility as well as for evaluating and controlling the ICT investments strategy. The multi-criteria ROs modeling applies to all perspectives of the BS framework providing a holistic decision-making model for ICT business.

Knowledge Management in Smart Organizations

Integration of ICT in Smart Organizations ◽

10.4018/978-1-59140-390-6.ch004 ◽

2011 ◽

pp. 101-135

Author(s):

Shirley Chan

Keyword(s):

Knowledge Management ◽

Value Creation ◽

Strategic Decisions ◽

Management Perspective ◽

Continual Learning ◽

Management Theories

This chapter looks at the deployment of appropriate information and communication technologies in helping smart organizations to manage knowledge. Taking a management perspective, smart organizations can be regarded as those that can make smart strategic decisions and put into practice such managerial principles as value creation, continual learning, embracing uncertainty, and empowerment. Making good decisions would involve gathering and synthesizing the appropriate knowledge—knowledge about the market, products, suppliers, customers, competitors, and others. Different schools of knowledge management theories and the related technologies will be discussed. The author hopes that understanding the knowledge management technologies and related practices would assist researchers and practitioners in gaining some insights into managing the knowledge required for making smart decisions in organizations.