The Social Requirements of Technical Systems

Author(s):  
Brian Whitworth

A socio-technical system (STS) is a social system built upon a technical base. An STS adds social requirements to human-computer interaction (HCI) requirements, which already add to technical (hardware and software) requirements. Socio-technical systems use technology to connect people socially, for example through e-mail, electronic markets, social network systems, knowledge exchange systems, blogs, chat rooms, and so forth. Yet while the technology is often new, the social principles of people interacting with people may not be. The requirements of successful social communities, whether mediated by computers or the physical world, may be similar. If so, socio-technical systems must close the gap between social needs and technical performance, between what communities want and what the technology does. If online society is essentially a social system, of people interacting with people, social principles rather than the mediating technology should drive its design. Societies create value through social synergy, which is lost for example when people steal from others, whether time (spam), money (scams), credibility (lying), reputation (libel) or anything else of value. The success of today’s global information society depends upon designing the architecture of online interaction to support social goals. This chapter briefly reviews some of the emerging requirements of STS design.

2011 ◽  
pp. 1461-1481 ◽  
Author(s):  
Brian Whitworth

A socio-technical system (STS) is a social system built upon a technical base. An STS adds social requirements to human-computer interaction (HCI) requirements, which already add to technical (hardware and software) requirements. Socio-technical systems use technology to connect people socially, for example through e-mail, electronic markets, social network systems, knowledge exchange systems, blogs, chat rooms, and so forth. Yet while the technology is often new, the social principles of people interacting with people may not be. The requirements of successful social communities, whether mediated by computers or the physical world, may be similar. If so, socio-technical systems must close the gap between social needs and technical performance, between what communities want and what the technology does. If online society is essentially a social system, of people interacting with people, social principles rather than the mediating technology should drive its design. Societies create value through social synergy, which is lost for example when people steal from others, whether time (spam), money (scams), credibility (lying), reputation (libel) or anything else of value. The success of today’s global information society depends upon designing the architecture of online interaction to support social goals. This chapter briefly reviews some of the emerging requirements of STS design.


Author(s):  
Halyna Marchenko

corruption in any social system. At the same time, taxes are a measure of social justice and should not only ensure the economic stability of the state, but also instill in members of the taxpayer society a positive tolerance to the state. The term for defining the state as "social" implies meeting the social needs of each member of society. According to the author's view, this does not mean that the state should sponsor people, who do not want to work. At the same time, the state must provide an appropriate level of support to society members who, due to objective circumstances, need it. Taxes are a source of social benefits for society. At the same time, they are a form of fair treatment of citizens by the state. Inequality or injustice in the collection of taxes contributes to social inequality and significantly reduces the tolerance of society members to the state.


Author(s):  
Ken Eason

Virtual organisations, in which the technology mediates the interactions in the social system, are an emergent form of socio-technical system. This chapter reviews the concepts and techniques of the 50 years of socio-technical systems theory development that preceded the internet to examine their relevance for the study of the virtual organisation. It first examines the socio-technical system concept of work organisation in relation to the quality of working life and relates these issues to contemporary forms of virtual organisation. It then examines work organisations as open systems and explores the implications of task interdependencies for the delivery of operational work. It questions whether socio-technical concepts are appropriate for emergent forms of virtual social community and concludes that many socio-technical characteristics are also likely to be found in these forms of organisation. The chapter then examines the implications of a technology that mediates communications between people in the social system. It concludes with a plea that we go beyond the design of technical systems to support virtual organisations and, in the tradition of socio-technical systems research, concern ourselves with the joint design of the social and technical components of virtual organisations.


2011 ◽  
Vol 161 (3) ◽  
pp. 19-24
Author(s):  
Jan JAGIELSKI

The paper presents the issues of the safety of the society at human and environment level. Safety results from the relation of challenge vs. threat. Challenges are technical systems and the environment. In technical systems, safety, event, risk, design faults and random faults are qualified. In the social system, elements of the safety protection system before flood are presented.


2014 ◽  
Vol 613 ◽  
pp. 474-481
Author(s):  
Vladimir M. Petrov

Out of various standpoints concerning social development,systemic-informational approachshould be singled out, because it is common both for physical world and mental one. One of its partial models deals with the so-calledvertical dimensionresponding to progressive way from Low to High, i.e., increasing energy (in physical systems), more noble behavior (in psychology), perfect works of art,etc.The criterion of the Height of the state of any system (or its element) isentropy. The equation formutual informationbetween the system and its environment consists of a sum of three free items, optimization of each of them being capable of deducingindicators of vertical growth. A set of 16 groups of indicators gives an opportunity to identify thedirectionand to measure therateof the movement of the social system studied, in any given moment toward either High pole or Low one. In application to Russia, evidences were obtained in favor of rather regressive trajectory of its social system during last two decades.


2016 ◽  
Vol 7 (4) ◽  
pp. 34-55
Author(s):  
I.Yu. Suvorova

The article describes the mechanism of human’s interaction with social system through the analysis of its distortion as a result of social exclusion. It was assumed that the impossibility to satisfy basic social needs destroys symbolic links between an individual and a social system. It causes the distortion of the structure of social identity and control over social reality. Third year students of Ecological faculty of People’s Friendship University of Rus- sia participated in the experiment. In total there were 49 students from 18 to 22 years old (22 male and 27 female). The social system was imitated in the experiment. Participants were given a task to discuss and draw a plan of city of a dream. Discussion was carried out according to certain rules aimed to limit the ability of some of the respondents to participate in the decision making. As a result, a regressive model was created, proving the influence of impossibility to content basic social needs on social identity structure (R2 = 0,195; p = 0,005) and the feeling of control over reality (R2 = 0,251; p = 0,001).


2017 ◽  
Vol 16 (1) ◽  
pp. 12-24 ◽  
Author(s):  
Nicole Behringer ◽  
Kai Sassenberg ◽  
Annika Scholl

Abstract. Knowledge exchange via social media is crucial for organizational success. Yet, many employees only read others’ contributions without actively contributing their knowledge. We thus examined predictors of the willingness to contribute knowledge. Applying social identity theory and expectancy theory to knowledge exchange, we investigated the interplay of users’ identification with their organization and perceived usefulness of a social media tool. In two studies, identification facilitated users’ willingness to contribute knowledge – provided that the social media tool seemed useful (vs. not-useful). Interestingly, identification also raised the importance of acquiring knowledge collectively, which could in turn compensate for low usefulness of the tool. Hence, considering both social and media factors is crucial to enhance employees’ willingness to share knowledge via social media.


1980 ◽  
Vol 25 (2) ◽  
pp. 161-162
Author(s):  
VERNON L. ALLEN
Keyword(s):  

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