Challenges for Libraries in the Information Age

Author(s):  
Elizabeth Gould ◽  
Ricardo Gomez

Libraries play a central role as venues that offer public access to information. Increasingly, libraries in developing countries are offering access to computers and the Internet, as well as to books and other types of information services and resources. Given the relatively scant literature on public access to ICT in libraries in many countries, we explore in this chapter the specific challenges libraries face in the countries we studied in the Landscape Study. How are public libraries serving the information needs of marginalized communities in developing countries? How is access to new information and communication technologies (ICT) changing the landscape of public access to information? How can libraries better collaborate with other types of venues (such as telecenters and cybercafés) that offer public access to computers and the Internet? These are some of the questions that we seek to answer in this chapter.

Author(s):  
Ricardo Gomez ◽  
Kemly Camacho

Libraries, telecenters, and cybercafés offer opportunities for wider public access to information and communication technologies (ICT). This paper presents findings of a global exploratory study on the landscape public access venues in 25 countries around the world. The goal of the project was to better understand the users of public access venues and their needs, this being one of several papers that result from the global study. This paper identifies profiles of the users of the different types of venues with respect to age, income, education and gender. While findings are not new, their value lies in the compelling evidence drawn from 25 countries and across different types of public access venues, which has never been done before. Results highlight the importance of strengthening public access venues in non-urban settings and to strengthen programs that reach out to underserved populations. The authors also point to special challenges faced by libraries and telecenters given the immense growth of cybercafés as public access venues in most of the countries studied.


Author(s):  
Ricardo Gomez

An exploratory, qualitative study in 25 countries around the world identifies success factors for centers that offer public access to Information and Communication Technologies (ICT). The study considered public libraries, telecenters, and cybercafés, and grouped the findings into four types of success factors: (1) understand and take care of local needs first, (2) train info mediaries and users, (3) build alliances with other venues and collaborate with other community services, and (4) strengthen sustainability. Results corroborate the findings of previous studies of libraries and of telecenters which identify success factors that include the four themes presented. However, this is the first systematic comparison across multiple countries to identify success factors in different types of public access venues. The findings highlight critical variables to be considered in policy decisions, funding allocations, and program implementation to reach underserved populations in developing countries with equitable access and meaningful use of ICT. They also provide valuable direction for future research to better understand the interactions between libraries, telecenters, and cybercafés as venues that can contribute to community development through public access to ICT.


Author(s):  
Ali Acilar ◽  
Çaglar Karamasa

Internet use has grown and spread rapidly around the world during the last decade. Today, computers and the Internet have become an integral part of modern societies. The Internet has created a new medium for communication and commerce for businesses. It is hard to imagine a business working without using a computer. These technological advances have also largely affected small and medium-sized enterprises (SMEs). While large companies have been quick to adopt the information and communication technologies (ICTs), SMEs have been slow to adopt these technologies in general for various reasons, especially in developing countries. This study explores the factors affecting the adoption of e-commerce by small businesses in a developing country. To attain this purpose a case study was conducted in a small hotel, which is using its website to keep up with customer expectations and competition in a small Turkish city. Conclusions and suggestions derived from this study provide a meaningful contribution to the understanding of e-commerce adoption among small businesses in developing countries.


2016 ◽  
Vol 12 (1) ◽  
Author(s):  
Arlene Bailey ◽  
Ojelanki Ngwenyama

Information and communication technologies are being utilized to support social and economic development in marginalized communities in developing countries.  In this paper, we explore an emerging role for telecentres - that of community mediation.  Our research is based on empirical observations through a field study, and an analysis of local newspaper articles.  We investigate ways in which these community mediation strategies through telecentres may support social inclusion and development of social capital.  The evolving role of telecentres in the area of peace-making suggests that the factors explored in this study will be of interest to researchers and practitioners in telecentre implementations.


Author(s):  
Ricardo Gomez

An exploratory, qualitative study in 25 countries around the world identifies success factors for centers that offer public access to Information and Communication Technologies (ICT). The study considered public libraries, telecenters, and cybercafés, and grouped the findings into four types of success factors: (1) understand and take care of local needs first, (2) train info mediaries and users, (3) build alliances with other venues and collaborate with other community services, and (4) strengthen sustainability. Results corroborate the findings of previous studies of libraries and of telecenters which identify success factors that include the four themes presented. However, this is the first systematic comparison across multiple countries to identify success factors in different types of public access venues. The findings highlight critical variables to be considered in policy decisions, funding allocations, and program implementation to reach underserved populations in developing countries with equitable access and meaningful use of ICT. They also provide valuable direction for future research to better understand the interactions between libraries, telecenters, and cybercafés as venues that can contribute to community development through public access to ICT.


2010 ◽  
pp. 158-183 ◽  
Author(s):  
Maria del Carmen Caba Pérez ◽  
Manuel Pedro Rodríguez Bolívar ◽  
Antonio Manuel López Hernández

Information and Communication Technologies (ICTs) have become an important tool to be used in order to meet NPM objectives in public administrations, by enhancing information flows and active participation by citizens, constituting a valuable tool for building trust and enhancing government-citizen relations, by identifying, assessing and, thus, satisfying public needs. This chapter focuses on the Internet, one of the tools that is most widely used by the public, and on on-line access to government financial information (Borins, 2002). Concretely, this chapter examines and discusses the approach taken by local governments in developing countries to using the Web as a means of making government disclosures, thus combating corruption and enhancing accountability by means of information transparency. To achieve this aim, a series of aspects to provide an overview of the degree of on-line information and the accessibility of this information in Latin-American capital cities are analyzed. This way, this chapter discusses the e-government process and its implications on democracy, accountability and information transparency and describes the state of the art of e-government initiatives and legislation in the sample governments. The results obtained and the main conclusions of the research indicate that Latin-American capital cities are still not fully aware of the potential importance of the Internet in enabling the achievement of e-democracy initiatives. Indeed, the Internet is still not an important means by which sample governments disclose their local government information to the public.


Author(s):  
Marian Pelletier

During the past decade, global communications have changed dramatically, as a result of the increased use of information and communication technologies (ICT’s). ICT’s are becoming increasingly necessary if countries are to compete on a global scale. It has also been widely acknowledged that ICT’s have the potential to play an immediate role in the quest for sustainable and equitable development in Third World countries. ICT’s allow people to collect, store, process and access information and/or communicate with each other. How people in developing countries use these technologies to solve problems, organize their activities and realize their own objectives will determine the impact that these technologies will have in the course of their development. ICT’s are realities and concepts that have become unavoidable for anyone involved in issues of development and sustainability. However, access for women and especially rural women to ICT’s cannot be assumed to naturally occur. According to various authors and organizations most of the positive effect of the “information revolution” has bypassed women. It has not been easy to determine whether women have benefited from the information revolution. There is also the consensus that very little research has been done on women’s information needs and access to appropriate information in developing countries. It is therefore necessary to examine the impact that ICT‘s are having on women and whether or not they are serving women’s needs and preferences. It is also necessary to examine ways that policies can be put in place in order to assure that women have access to the technology, which is necessary to fulfill their information needs. This chapter, using case-studies from Africa, will examine the above issues.


Author(s):  
Esther Ruiz Ben

New information and communication technologies are radically transforming the way that information and knowledge are disseminated and shared around the world. The digital divide between rich and poor countries is still persisting: more than 70% of the world’s Internet users are based in Europe and North America, where—in addition—more than 90% of the data on Africa are stored. Similar gaps persist between urban and rural areas and between men and women, especially in developing countries. Rural women usually have less access than men to information and new technologies (Huyer & Mitter 2003). Lack of information and access to education related to IT also limits women’s influence in their communities and their ability to participate in decision-making. When assessing the opportunities and risks of new technologies, it is essential to give attention to gender differences and to ensuring that women’s voice is heard so that technological developments can be sustainable in the way that best prevents them from increasing inequalities. Particularly gender factors are crucial to develop a sustainable concept of IT evolution. Our aim in this article is to show how the concept of gender and IT can be integrated in a wider conceptual framework of sustainability. First, we will explain the concept of digital divide from a global perspective and the importance to understand the gender dimension within this conceptualization. Concerns about the disparities between industrialized and developing countries, especially with respect to Internet access and use, have touched off a worldwide debate about the existence of a global digital divide. From a domestic perspective at a national level or even at a regional level thinking about the European Union for instance, the term digital divide has shown to have powerful symbolic weight, and hence to be a useful tool with which to mobilize political support for government programmes designed to bridge the gaps between so called “information haves” and “information have-nots.” The OECD defines the “digital divide” as “…the gap between individuals, households, business and geographic areas at different socio-economic levels with regard both to their opportunities to access information and communication technologies (ICTs) and to their use of the Internet for a wide variety of activities. The digital divide reflects various differences among and within countries.” (OECD, 2001, p. 5). Access to information and communication technologies is considered as the first stage to become an “information have.” However, access is not limited to the infrastructures: an important factor contributing to the digital divide is the extended and hegemonic use of English as access language in the Internet. This is one of the reasons for instance, why the Hispanics in the USA a lower access to the Internet show as Wilhelm (2000) argues. Moreover, even among “information haves” or in other words, among those having access to information through information technologies we can observe digital gaps. DiMaggio and Hargittai (2001, p. 4) refers for instance to the ability to evaluate the quality of information: “By ‘digital divide,’ we refer to inequalities in access to the Internet, extent of use, knowledge of search strategies, quality of technical connections and social support, ability to evaluate the quality of information, and diversity of uses.” This aspect is particularly related to the inequalities according to the educational level of the “information haves.” Furthermore, when carried to the international level, the term “digital divide” arguably misconstrues the issue and is unduly pessimistic. For example, the term directs our attention to relative inequalities in the distribution of information age resources, when what really matters to the quality of life in a given country is its absolute level of resources and the efficacy of the institutional order in redistribution and social justice. Qureshi (2005, p. 1) refers to the results of a recent study about the digital divide showing that “it is access to information, services, and expertise through access to the network, combined with ICT skills that contribute to economic growth and a decrease in this gap.” Instead of fixating on the existence of a divide, it would be far better to focus our attention on the “global digital opportunity,” because that is what really confronts us today, an unprecedented opportunity to move swiftly up the path towards global digital development. From a gender perspective, it is important to improve the access of women, particularly women in underdeveloped countries and rural areas to knowledge and information through IT, but it is also important that women participate in the design and production of IT. We argue that the digital divide must consider also the gap regarding IT shaping. Shaping IT means nowadays in much extent shaping society and nature and thus we plaid for a concept of sustainable information society with a participatory approach that allows the integration of excluded perspectives and moving beyond consumerism fixations taking local voices and the co-evolution of nature and society as a point of departure. Particularly women’s perspectives excluded in great extent through gendering processes must be taken into account as they reinforce other embedded inequalities factors such as education or age. Understanding gendering processes within the shaping of IT and society is crucial in the concept of sustainable information society. However, IT development constitutes also a complex co-evolution of nature and society in different world regions. Particularly sustainability scholars have attempted to define these both basic co-interacting spaces. In the next section, we show an overview of the basic assumptions of sustainability that have lead to a more focused concept of sustainable information society.


Author(s):  
Ali Acilar ◽  
Çaglar Karamasa

Internet use has grown and spread rapidly around the world during the last decade. Today, computers and the Internet have become an integral part of modern societies. The Internet has created a new medium for communication and commerce for businesses. It is hard to imagine a business working without using a computer. These technological advances have also largely affected small and medium-sized enterprises (SMEs). While large companies have been quick to adopt the information and communication technologies (ICTs), SMEs have been slow to adopt these technologies in general for various reasons, especially in developing countries. This study explores the factors affecting the adoption of e-commerce by small businesses in a developing country. To attain this purpose a case study was conducted in a small hotel, which is using its website to keep up with customer expectations and competition in a small Turkish city. Conclusions and suggestions derived from this study provide a meaningful contribution to the understanding of e-commerce adoption among small businesses in developing countries.


2015 ◽  
Vol 10 (3) ◽  
pp. 64
Author(s):  
Angelina Totolo ◽  
Jaco Renken ◽  
Araba Sey

Abstract Objective – A study on the impact of Public Access Venue (PAV) Information and Communication Technologies (ICTs) was conducted in Botswana libraries with Internet connections. The main objective was to determine the impact of ICTs in public libraries. Methods –Using the Sustainable Livelihoods Framework as a theoretical lens, the study used semi-structured interviews and focus group discussions to investigate the impact of PAV ICTs in 4 study sites, resulting in data from a total of 39 interviews and 4 focus groups. Methods –Using the Sustainable Livelihoods Framework as a theoretical lens, the study used semi-structured interviews and focus group discussions to investigate the impact of PAV ICTs in 4 study sites, resulting in data from a total of 39 interviews and 4 focus groups. Results – The results of the study show that PAV ICTs had a positive impact on users in the areas of education and economic benefits. Within educational and economic impacts, social benefits were also found, pertaining to the use of social media and the Internet for formal and informal communication. The study also revealed a slight difference between school going users and non-school going elderly users where the use and acquisition of computer skills was concerned. Elderly non-school going users tended to rely on venue staff for skills more than the younger school going users. Conclusion – The study recommends that PAV facilities should be improved in terms of skills offered and resources availed so as to appeal to both the younger school going generation and the older non-school going users. It is also recommended that education on ICT be improved to help curb rising unemployment in Botswana; such skills would enhance the income generation skills of the unemployed users as well as school leavers.


Sign in / Sign up

Export Citation Format

Share Document