Employing Fuzzy Logic for a Real-time Comprehensive Quality Assessment Model of Service Providers in E-learning Environments

Author(s):  
Hamed Fazlollahtabar

Assessing quality is obviously a key concern in many aspects of learning, education and training, so why should it be especially crucial in relation to e-learning? The e-learners, as with other distance learners, are working in isolation with limited or sometimes non-existent human support. This means that the first impact of any failure in the providers’ quality assessment regime falls directly on the e-learner. When an e-learner encounters errors caused by a failure in a providers’ quality assessment regime the impact might be immediately evident or not become evident until the learner undertakes an assessed outcome. Since e-learning development is fundamentally a team-based activity, the effectiveness or quality of an e-learning program depends on the weakest link in the production chain. E-learning exists at a point of convergence between technology based disciplines and human-centered disciplines.

2018 ◽  
Vol 46 (1) ◽  
pp. 1-25 ◽  
Author(s):  
Shahid Farid ◽  
Rodina Ahmad ◽  
Mujahid Alam ◽  
Atif Akbar ◽  
Victor Chang

Purpose The purpose of this study is to propose a sustainable quality assessment approach (model) for the e-learning systems keeping software perspective under consideration. E-learning is becoming mainstream due to its accessibility, state-of-the-art learning, training ease and cost effectiveness. However, the poor quality of e-learning systems is one of the major causes of several failures reported. Moreover, this arena lacks well-defined quality assessment measures. Hence, it is quite difficult to measure the overall quality of an e-learning system effectively. Design/methodology/approach A pragmatic mixed-model philosophy was adopted for this study. A systematic literature review was performed to identify existing e-learning quality models and frameworks. Semi-structured interviews were conducted with e-learning experts following empirical investigations to identify the crucial quality characteristics of e-learning systems. Various statistical tests like principal component analysis, logistic regression, chi-square and analysis of means were applied to analyze the empirical data. These led to an adequate set of quality indicators that can be used by higher education institutions to assure the quality of e-learning systems. Findings A sustainable quality assessment model for the information delivery in e-learning systems in software perspective has been proposed by exploring the state-of-the-art quality assessment/evaluation models and frameworks proposed for the e-learning systems. The proposed model can be used to assess and improve the process of information discovery and delivery of e-learning. Originality/value The results obtained led to conclude that very limited attention is given to the quality of e-learning tools despite the importance of quality and its effect on e-learning system adoption and promotion. Moreover, the identified models and frameworks do not adequately address quality of e-learning systems from a software perspective.


2019 ◽  
Vol 31 (5) ◽  
pp. 324-344 ◽  
Author(s):  
Lila Rajabion ◽  
Karzan Wakil ◽  
Arshad Badfar ◽  
Mohammad Nazif ◽  
Ali Ehsani

Purpose Despite the importance of investigating the impact of cloud computing on the e-learning process, the relationship development between the two is not examined well. Thus, the main goal of this research is to assess how to improve the e-learning process by using cloud services. This paper aims to attempt to investigate the impact of cloud computing on e-learning development. Design/methodology/approach The paper is based on both quantitative and qualitative methodologies. For review-related work and statistical analysis of questionnaires, the SPSS 22 and SMART-PLS 3.2 software package are used. Findings The results from the study show that e-learning development is significantly influenced by the quality of services, cloud features, university readiness and users’ readiness. Originality/value The adoption of cloud technology within an instructional environment has the capacity of offering new opportunities for improvement and innovation for gaining knowledge of the process.


2015 ◽  
Vol 15 (7) ◽  
pp. 88-98
Author(s):  
J. Dezert ◽  
A. Tchamova ◽  
P. Konstantinova

Abstract The main purpose of this paper is to apply and to test the performance of a new method, based on belief functions, proposed by Dezert et al. in order to evaluate the quality of the individual association pairings provided in the optimal data association solution for improving the performances of multisensor-multitarget tracking systems. The advantages of its implementation in an illustrative realistic surveillance context, when some of the association decisions are unreliable and doubtful and lead to potentially critical mistake, are discussed. A comparison with the results obtained on the base of Generalized Data Association is made.


Author(s):  
Hanna Teräs ◽  
Jan Herrington

<p class="Abstract"><span lang="EN-GB">Teaching in higher education in the 21st century can be a demanding and complex role and academic educators around the globe are dealing with questions related to change. This paper describes a new type of a professional development program for teaching faculty, using a pedagogical model based on the principles of authentic e-learning. The program was developed with the help of an iterative educational design research process and rapid prototyping based on on-going research and redesign. This paper describes how the findings of the evaluations guided the design process and how the impact of the measures taken was in turn researched, in order to eventually identify and refine design principles for an authentic e-learning program for international teaching faculty professional development.</span></p>


Author(s):  
Shubham Dubey ◽  
Biro Piroska ◽  
Manjulata Gautam

The world is changing rapidly, so is academics. E-learning has altered the area of academics and education. ICT enabled learning has given ideal services to students by providing any type of content on demand which is proportional to the performance of students. The concentration of learner has been found instinctive; thus there is a need of engaging mind towards course progress with its entirety till the objectives of the course will be achieved. There are several e-learning platforms available as EdX, Udacity, Khan Academy, Alison those have a number of learners registered for various courses. Studies suggest that these platforms suffer from the common problem of learners’ dropping out. Investigations also claim early leaving rate is increasing due to lack of quality of content, distraction factors, learners’ mind change, outdated and succinct information, and some more detraction factors. These issues have been observed on the basis of early leaving rates in various MOOCs. Thus there is a mammoth scope for minimizing the impact of these reasons on the learners’ mind. It can be achieved by identifying these factors affecting learners’ motivation during the course. This study is aiming on identifying these factors. The approach is to explore some certain keywords on previous literature (total 41) and then calculating their frequencies and co-factors associated with them. Both grouped factors contribution and individual factor contribution have been taken care. The study gives a direction for future work towards overcoming these actor and engaging learners in ICT enabled learning.


2011 ◽  
pp. 318-328
Author(s):  
Evelyn Gullett

Organizations, in particular HR/Training departments, strive to set forth good practices, quality assurance, and improvement on a continuing basis. With the continuous growth of online university programs, it is crucial for e-learning establishments to include service quality assessments along with mechanisms to help e-facilitators consistently maintain the highest quality standard when lecturing, teaching, guiding, administering, and supporting the online learner. This chapter discusses the application of an e-quality assessment matrix (e-QAM) as part of a quality assessment model that promotes continuous improvement of the e-learning environment. This model will serve as a tool for online universities and organizations to achieve a base standard of consistent quality that is essential for program accreditation and satisfaction of global customers.


Author(s):  
A. Fitzgerald (Jerry) Waterland ◽  
David Lay ◽  
Michael Dodge

Why do we certify welders but require no evidence of training or competence from those performing the critical bolted flanged joint assembly of pressure vessels and piping throughout the same industries? To remedy this situation ASME has recently released the first comprehensive standard in ASME PCC-1-2013 Appendix A that establishes uniform criteria, not just for the quality of the bolted joints but for the workers who assemble them. To support this critical training and qualification standard, ASME Training & Development has created a unique blended learning program for pipe fitters and mechanics to become Qualified Bolting Specialists (QBS), per the requirements outlined in PCC-1-2013 Appendix A. The purpose of this technical presentation is to explain the opportunities presented by this new standard and how industry can benefit from a better-trained work force in this critical area of bolted joint assembly. The authors have been integrally involved in the development of both the PCC-1 guideline document, and the ASME qualification program, and can authoritatively answer industry’s questions.


Author(s):  
Mohamed El Amrani ◽  
Hamid Garmani ◽  
Mohamed Baslam ◽  
Rachid El Ayachi

<p>In this work, we present an economic model of computer networks that describes the in-teraction between Internet Service Providers (ISP ), customers and content provider. The competition between ISP s may be translated by the prices they require and the qualities of service (QoS) they offer. The customer demand for service from an ISP does not only de-pend on the price and quality of service (QoS) of the ISP , but it is influenced by all those offered by its competitors. This behavior has been extensively analyzed using game the-ory as a decision support tool. We interpret a non-neutral network when a content provider privileges ISP s by offering them more bandwidth to ensure proper QoS to support ap-plications that require more data transport capacity (voice over internet protocol (V OIP ) the live video streaming, online gaming). In addition, our work focuses on the price game analysis and QoS between ISP s in two cases: neutral network and non-neutral network. After showing the existence and uniqueness of equilibrium in terms of quality of service, we analyzed the impact of net neutrality on competition between ISP s. We also validated our theoretical study with numerical results, which show that the game has an equilibrium point which depends on all the parameters of the system.</p>


Sign in / Sign up

Export Citation Format

Share Document