Retail Supply Chain Management Trends

2020 ◽  
pp. 2089-2108
Author(s):  
Kumari Smriti
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Service ◽  
Leadership Strategies ◽  
Chain Management ◽  
Cost Leadership ◽  
Retail Strategy ◽  
Retail Organizations ◽  
Customer Intimacy ◽  
Product Leadership

Improving the organization's performance and securing competitive advantage over others greatly depends on the supply chain management as it is seen that the competition is no longer between the organizations, rather they are amongst supply chains. This study is based on collecting the information and data about the supply chain management from 60 retail organizations. This study will show the aspects of supply chain management in the retail domain highlighting the challenges, capabilities and the priorities for the next 2-3 years. As retailers choose to concentrate either on product leadership private-label or high touch customer intimacy or on cost leadership strategies, their supply chain priorities and investment decisions are tailored to the specific requirements. While retail is extremely diverse, but retailers across the globe share many priorities — balance the availability of the inventory; control the costs and customer service in order to maintain the retail strategy. Our effort has been to explore how retailers are managing these priorities and getting ready for future.

Retail Supply Chain Management Trends

2016 ◽  
pp. 1-18 ◽  
Author(s):  
Kumari Smriti
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Service ◽  
Leadership Strategies ◽  
Chain Management ◽  
Cost Leadership ◽  
Retail Strategy ◽  
Retail Organizations ◽  
Customer Intimacy ◽  
Product Leadership

Improving the organization's performance and securing competitive advantage over others greatly depends on the supply chain management as it is seen that the competition is no longer between the organizations, rather they are amongst supply chains. This study is based on collecting the information and data about the supply chain management from 60 retail organizations. This study will show the aspects of supply chain management in the retail domain highlighting the challenges, capabilities and the priorities for the next 2-3 years. As retailers choose to concentrate either on product leadership private-label or high touch customer intimacy or on cost leadership strategies, their supply chain priorities and investment decisions are tailored to the specific requirements. While retail is extremely diverse, but retailers across the globe share many priorities — balance the availability of the inventory; control the costs and customer service in order to maintain the retail strategy. Our effort has been to explore how retailers are managing these priorities and getting ready for future.

Carnival Corporation: The Challenges of Cutting Costs While Maintaining Quality and Customer Satisfaction

2018 ◽  
pp. 1-16
Author(s):  
Dick Verbeek
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Satisfaction ◽  
Customer Service ◽  
Chain Management ◽  
Cruise Line ◽  
Management Issues

This case study has been developed to facilitate discussion about current supply chain management issues and potential solutions. The scenario presented in this case is very representative of the pressures experienced by supply chain managers. Namely, the need to reduce costs while maintaining quality and customer service. This case presents some unusual challenges and constraints that are unique to the cruise line industry. These constraints can provide an opportunity to explore new supply chain paradigms.

scholarly journals Integrated Supply Chain Management in the Fast-Moving Consumer Goods Manufacturing Industry: A Review

2018 ◽  
Vol 10 (4(J)) ◽  
pp. 213-220
Author(s):  
Gabriel Oyebanjo OGUNLELA
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Service ◽  
Consumer Goods ◽  
Fast Moving ◽  
Manufacturing Industry ◽  
Future Research ◽  
Chain Management ◽  
Fast Moving Consumer Goods ◽  
Integrated Supply Chain

A move towards integrated supply chain management (ISCM) in the various manufacturing industries, with the integration of the different associated processes involved, is gaining prominence as a tool for achieving competitive advantage over rival companies. Various studies have been carried out on ISCM globally, with possible problems affecting competitiveness and effective customer service identified as nonintegration, ranging from internal processes to suppliers. This paper reviewed literature on the application of ISCM in the Fast Moving Consumer Goods (FMCG) Manufacturing industry in Nigeria. This involved collecting, sorting, grouping and analysing of available papers to identify strengths and weaknesses and suggest the direction for future research. The review shows that, although some research has been conducted onISCM in the manufacturing industry, little has been done in the FMCG manufacturing industry globally, and in particular, ISCM is still in the initial stages of adoption in Nigeria. The aim of this review is to unearth the extent of application and implementation of ISCM in the FMCG industry in Nigeria, and advise on the status of ISCM and problems confronting its implementation and use. This paper posits that, based on the reviewed literature, there is a need for the FMCG manufacturing industry in Nigeria to implement ISCM, considering its importance as iterated by both academics and business managers. This review was carried out focusing on literature relating to ISCM in the FMCG Manufacturing industry and does not cover the entire manufacturing industry.  

scholarly journals Supply Chain Design for Global Competitiveness

2017 ◽  
Vol 1 ◽  
pp. xiv-xiv
Author(s):  
Ferry Jie
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Service ◽  
Service Providers ◽  
Raw Materials ◽  
Value Added ◽  
Supply Chain Design ◽  
Third Party ◽  
Design And Technology ◽  
Chain Management

A supply chain consists of the flow of products and services from raw materials manufacturers, component and intermediate manufacturers, final product manufacturers, wholesalers, distributors and retailers. All are connected by transportation, storage activities, and integrated through information, planning, and integration activities. Many large firms are moving away from in-house Vertically Integrated structures to Supply Chain Management. Supply Chain are the planning and management of all activities involved in sourcing and procurement, conversion, and all logistics management activities. It also includes coordination with channel partners, which can be suppliers, intermediaries, third party service providers, and customers. Supply chain management is the design of seamless value added processes across organization boundaries to meet the real needs of the end customer. Failure to proactively design a SC results in poor coordination of effort, incompatible information systems, long cycle times, communication problems, customer service issues, excessive waste and environmental degradation, relatively high inventories for the level of customer service achieved, and lower the optimal profit. A process map is a graphic representation of the system and contains a sequence of steps that are performed to produce some desired output. The primary goal behind process mapping is to make complex systems visible. The logistics/supply chain design and technology decision is of great strategic importance to logistics, the firm as a whole, and the supply chain. A number of factors may suggest the need to design the logistics/supply chain. A formal, structured process for design and digital tools is preferable; the potential impacts on cost and service justify a significant effort toward following a sound process. Numerous factors including technology may affect the design of a logistics and supply chain and the location of specific facilities within the context of the network.

scholarly journals SUPPLY CHAIN MANAGEMENT IN GLOBAL TRADE AND INDONESIA PROBLEMS

2019 ◽  
Author(s):  
Ade Parlaungan Nasution
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Service ◽  
Global Trade ◽  
Infrastructure Development ◽  
Chain Management ◽  
Administrative Costs ◽  
Asean Member ◽  
Water Transportation ◽  
Trade Route

The use of the concept of supply chain management in Indonesia based on the data presented is mainly to collaborate with world-class manufacturers in order to participate in global trade, it is still very lacking and not yet this is due to one sub system with another sub-system still running partially and does not have an intact network. From the data above, Indonesia must improve its infrastructure and human resources more in an integrated manner so that it can join in the big wave of global trade because geographically, Indonesia is in a strategic position in the world trade route. The basic weakness is the high cost of logistics which includes transportation costs, warehousing costs, inventory storage costs, customer service costs and logistical administrative costs when compared to other countries in the Asian region. Another disadvantage is that there are still various infrastructure standards such as ports, highways and air and water transportation networks and other supporting infrastructure. The lack of availability of funds for infrastructure programs, unclear infrastructure development priorities, uncertain legal rules, and inadequate law enforcement make Indonesia's ranking still inferior to other ASEAN member countries.

scholarly journals COVID-19 and Its Implications to the Assessment of Sustainable Palm Oil Supply Chain Management: An Indonesian Perspective

2022 ◽  
Vol 2 ◽  
Author(s):  
Nusrat Hafiz ◽  
Khairunnisa Mohd Azmi ◽  
Danjuma Tali Nimfa ◽  
Ahmad Shaharudin Abdul Latiff ◽  
Sazali Abd Wahab
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Service ◽  
Workforce Development ◽  
Palm Oil ◽  
Social Indicators ◽  
Health And Safety ◽  
Environmental Indicators ◽  
Sustainable Supply Chain ◽  
Chain Management

Motivated by the low sustainability index and pressure to meet the global demand for eco-friendly crude palm oil (CPO) in the pandemic-ridden environment, this research aims to investigate the implications of the COVID-19 pandemic to assess the drivers of sustainable supply chain management (SSCM) of the Indonesian CPO sector to tackle supply chain disruptions. To achieve this aim, the study seeks to determine the sustainability drivers to accommodate the pandemic-ridden environment and if sustainability indicators can help improve the supply chain management of the CPO sector. A methodology is divided into two interrelated parts: first, based on a careful review of extant literature of the CPO sector and sustainable supply chain in the light of pandemic. The proposed methodology is then tested using the response data of 108 oil mills' representatives collected through survey questionnaires and analyzed using statistical tools of reliability, distribution, Kaiser–Meyer–Olkin (KMO), Confirmatory Factor Analysis (CFA), and diagnostic tests of CFA. The findings designate the environmental costs, rapidity, and adaptability as core economic indicators; the social and workforce development, health, and safety workforce development and consumer issues as crucial social indicators; while energy and material efficiency, management of waste and emissions, and sustainable suppliers as the best environmental indicators. This study provides a holistic platform on the implications of the pandemic to assess the SSCM of the CPO sector. These findings are expected to aid the industrial managers in employee skills and health protocols, customer service, and environmental management. The study is also anticipated to guide the supply-chain partners and government policymakers to take initiatives on SSCM in the context of the pandemic.

scholarly journals Electronic Data Interchange and Demand Forecasting Implications on Supply Chain Management Collaboration: A Customer Service Perspective

2017 ◽  
Vol 18 (2) ◽  
pp. 138
Author(s):  
Ilyas Masudin ◽  
Mohammed Sheikh Kamara
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Service ◽  
Demand Forecasting ◽  
Electronic Data Interchange ◽  
Inventory Level ◽  
Electronic Data ◽  
Chain Management ◽  
Data Interchange ◽  
Good Customer Service

Customer service is a very important aspect within the supply chain. Through collaboration, the goal of each party within the supply chain is to add value to a product, in order to accelerate good customer service.  Good customer service leads to customer satisfaction and most importantly it developed customer loyalty. These are the main goal of ever firm in the supply chain, starting from raw material, production, distribution and down to the final consumer. This work is developed to investigate the impact of supply chain management collaboration activities on customer service in an inter-organizational context. This is done by examining how effective collaboration in supply chain management creating confidence and trust between vendor-customer relationships that provides benefit to both organizations; one of such benefit is improved customer service. This can be obtained through the use of Electronic Data Interchange (EDI), which ensures that products are delivered to customers faster with great accuracy, and demand forecasting and inventory management, which ensures that vendors maintain optimal inventory level so that they always have what customers want in stock. The method used in this work is by gathering information from several articles, journals and text books relating to this research work. There is a total of 49 including journals, books and articles used in this work, all of which are related to this study.

scholarly journals How Does Advanced Technology Solve Unreliability Under Supply Chain Management Using Game Policy?

Mathematics ◽  
2020 ◽  
Vol 8 (7) ◽  
pp. 1191
Author(s):  
Suman Kalyan Sardar ◽  
Biswajit Sarkar
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Service ◽  
Radio Frequency Identification ◽  
Optimization Technique ◽  
Advanced Technology ◽  
Chain Management ◽  
Long Time ◽  
Frequency Identification ◽  
Classical Optimization

Presently, it is essential to increase customer service such that the Supply Chain Management (SCM) can earn more profit in a sustainable manner. In the supply chain, the manufacturer and the retailer are two players who try to maintain the joint profit of the Supply Chain (SC) without only thinking about their own respective profits. However, the retailer may not provide all information to the manufacturer. This research introduces the use of the advanced technology Radio Frequency IDentification (RFID) in a retailer’s shop to obtain exact information about customer demand. A consignment policy is used to increase the manufacturer profit, and a fixed fee is offered to the retailer to generate more profit in coordination with the manufacturer. This study is conducted with and without the effect of RFID to show the benefit of SCM even when the retailer is unreliable. Both models are solved using the classical optimization technique. Numerical findings prove that SCM can benefit from the outcome of this study even for unreliability. Coordination within SCM can be maintained for a long time by using the proposed recommendations of this study.

Sign in / Sign up

Export Citation Format

Share Document