End User Support Usage

Author(s):  
Robin Munkvold

This study explores how different end user qualities affect actual use of support sources in organizations. It identifies three qualities: information technology-skills; computer self-efficacy; information technology (IT) -involvement. Sources of support are divided in: formal sources of support; informal sources of support; use of internal documentation and use of external documentation. Hypotheses are tested empirically through a cross sectional study in a large Norwegian organization. The results show end user qualities in varying degree may affect the end users’ choice of different support sources. The study also shows access to a computer expert and giving collegial support might be important factors for explaining the variation in the end users’ choices of support services.

Author(s):  
Pernilla Sönnerfors ◽  
Kirsti Skavberg Roaldsen ◽  
Agneta Ståhle ◽  
Karin Wadell ◽  
Alexandra Halvarsson

2018 ◽  
Vol 17 (4) ◽  
pp. 709
Author(s):  
Abdulsalam Alfawzan ◽  
Anas Al Ahmed ◽  
Sara Almuhanna ◽  
Hadeel Alfahmi ◽  
Abdulallah Alshein ◽  
...  

2015 ◽  
Vol 2015 ◽  
pp. 1-6 ◽  
Author(s):  
Kathleen M. Fisher ◽  
Justin D. Peterson ◽  
Jon D. Albert

This descriptive cross-sectional study identified resources and programs that are available nationwide on the Internet to support individuals and families with intellectual and developmental disabilities (I/DD), with a focus on intellectual disability. This evaluation included easily identifiable information on specific resources and highlighted unique programs found in individual states that were linked from e-government websites. Researchers documented the ease of access and available information for all 50 states and the District of Columbia. A number of disparities and areas for improvement were recorded for states and I/DD websites. The researchers conclude that a number of additional health and support services will be needed to address the growing needs of this vulnerable population.


PLoS ONE ◽  
2019 ◽  
Vol 14 (1) ◽  
pp. e0209654 ◽  
Author(s):  
Sadia Iftikhar ◽  
Anum Saqib ◽  
Muhammad Rehan Sarwar ◽  
Muhammad Sarfraz ◽  
Mosab Arafat ◽  
...  

2011 ◽  
Vol 35 (1) ◽  
pp. 81-99 ◽  
Author(s):  
Jean Sunde Peterson ◽  
Kate Canady ◽  
Nancy Duncan

At the culmination of an 11-year qualitative, cross-sectional study of life events, 48 high-ability high school graduates fitting common stereotypes associated with giftedness completed an open-ended questionnaire, part of which focused on positive life experiences and sources of support. Findings included that intense investment in academics, activities, and service contributed to new perspectives, vision and direction, confidence in competence, social connections, spiritual growth, and additional opportunities. Some experiences were considered life-changing. Participants’ language reflected individual accomplishment, a dominant-culture value, but the main themes reflected fulfillment, validation, satisfaction, and, unexpectedly, many values associated with nonmainstream cultural groups. Findings are presented within a core-values framework associated with positive psychology.


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