Digitalisation in the Public Sector

2019 ◽  
Vol 10 (2) ◽  
pp. 35-52
Author(s):  
Leonardo Maxwell ◽  
Ezgi Taner ◽  
Gideon Mekonnen Jonathan
Keyword(s):  
Public Sector ◽  
Research Agenda ◽  
Empirical Studies ◽  
Future Research ◽  
Research And Practice ◽  
The Public ◽  
Factors Influencing ◽  
Administrative Leaders ◽  
Public Organisations

Digitalisation in the public sector has attracted the attention of political and administrative leaders as well as researchers. Empirical studies suggest that most of the digitalisation efforts fail to achieve the intended efficiency, transparency, and responsiveness of the public sector. While digitalisation is a hot research agenda, only a few studies explored the issue in public organisations. This study, therefore, attempts to address the gap in the literature and identify the factors influencing digitalisation in the public sector. A case study is conducted at one of the largest state-owned enterprises in Liberia, the National Social Security and Welfare Corporation (NASSCORP). The data collected through interviews and examination of internal documents were analysed thematically. The study resulted in the identification of 13 factors influencing digitalisation in the public sector, which are related to technology, organisation as well as the environment. The contribution of the study to research and practice is presented along with the potential future research opportunities.

scholarly journals Factors Influencing Decisions about Crowdsourcing in the Public Sector: A Literature Review

2017 ◽  
Vol 65 (6) ◽  
pp. 1997-2005
Author(s):  
Regina Lenart‑Gansiniec
Keyword(s):  
Public Sector ◽  
Literature Review ◽  
The Public ◽  
Factors Influencing ◽  
The Subject ◽  
Public Organisations

The subject of the article is identification of the factors that influence making decisions about implementing crowdsourcing by public organisations in their activity, in particular municipal offices in Poland. These factors have been selected based on a literature review. A review of one of the initiatives realised by a municipal Office in Poland allows for formulating a conclusion that factors connected with the type of task and management may impact decisions on implementing crowdsourcing.

scholarly journals Disclosure Quality Measurement in the Public Sector: A Structured Literature Review

2017 ◽  
Vol 12 (12) ◽  
pp. 119 ◽  
Author(s):  
Marco Bisogno ◽  
Francesca Citro ◽  
Serena Santis ◽  
Aurelio Tommasetti
Keyword(s):  
Public Sector ◽  
Research Agenda ◽  
State Of The Art ◽  
Quality Measurement ◽  
Future Research ◽  
Disclosure Quality ◽  
The Public ◽  
Future Research Agenda ◽  
Critical Overview ◽  
Structured Literature Review

The study investigates previous research concerning disclosure quality measurement in the public sector context. The principal motivation for undertaking this analysis is the growing body of literature that has examined this issue from different perspectives in light of the increasing attention paid by academics and practitioners to the transparency and accountability of public sector entities. The study adopts a structured research methodology, aiming to offer a critical overview of the state of the art, highlighting the main issues investigated by scholars and the areas of research which are under-investigated, unveiling emerging gaps. In so doing, this study outlines a future research agenda.

scholarly journals Goal Setting in Teams: Goal Clarity and Team Performance in the Public Sector

2016 ◽  
Vol 38 (4) ◽  
pp. 472-493 ◽  
Author(s):  
Marieke van der Hoek ◽  
Sandra Groeneveld ◽  
Ben Kuipers
Keyword(s):  
Public Sector ◽  
Performance Management ◽  
Goal Setting ◽  
Team Performance ◽  
Empirical Studies ◽  
Self Management ◽  
Future Research ◽  
Extensive Literature ◽  
The Public ◽  
Goal Clarity

With the rise of performance management, work in the public sector has changed. An output focus has become more common. Other changes include decentralization and managing organizations more horizontally. Setting performance goals and working in teams exemplify these developments. Despite an extensive literature on goal setting, research on goal setting in teams and empirical studies in public organizations have been largely absent. This study contributes to the fields of public management and teamwork by examining whether and under what team conditions clear goals contribute to team performance in the Dutch public sector. Analyses on survey data ( n = 105 teams) show that both goal clarity and self-management positively affect team performance. The effect of goal clarity on team performance is not affected by teamwork though, indicated by insignificant moderation effects of self-management and information elaboration. Suggestions are offered for future research to better understand goal setting in public sector teams.

scholarly journals INNOVATION IN THE PUBLIC SECTOR: A SYSTEMATIC REVIEW AND FUTURE RESEARCH AGENDA

2015 ◽  
Vol 94 (1) ◽  
pp. 146-166 ◽  
Author(s):  
HANNA DE VRIES ◽  
VICTOR BEKKERS ◽  
LARS TUMMERS
Keyword(s):  
Systematic Review ◽  
Public Sector ◽  
Research Agenda ◽  
Future Research ◽  
The Public ◽  
Future Research Agenda

Knowledge risk management in the public sector: insights into a Swedish municipality

2018 ◽  
Vol 24 (4) ◽  
pp. 717-735 ◽  
Author(s):  
Susanne Durst ◽  
Birgitta Lindvall ◽  
Guido Bruns
Keyword(s):  
Risk Management ◽  
Public Sector ◽  
Local Governments ◽  
Management Practices ◽  
Single Case ◽  
Future Research ◽  
Single Case Study ◽  
Content Type ◽  
The Public

Purpose This study aims to contribute to the understanding of knowledge risk management (KRM) and a range of related knowledge management practices in the public sector through a case study conducted in a Swedish municipality. Design/methodology/approach A single case study was conducted in a Swedish municipality involving two offices. Data were collected through an online survey, group interviews and group exercises involving members of the offices who represented different functions, roles and age groups. Findings The findings underline the need for a systematic approach to KRM for being in a position to continuously deliver the municipality’s products and services, specifically against the knowledge challenges ahead. In addition, the authors identified a number of internal and external factors that are challenging KRM. Research limitations/implications Data were collected from a single case study, to generalize the findings future research should study additional local governments. Practical implications A holistic KRM framework is proposed intended to help managers tackle present and future challenges in the public sector. Originality/value The study contributes to the underdeveloped field of KRM by providing insights into KRM and KRM-related activities found in a Swedish municipality.

scholarly journals Machine learning in Governments: Benefits, Challenges and Future Directions

2021 ◽  
Vol 13 (1) ◽  
pp. 203-219
Author(s):  
Yulu Pi
Keyword(s):  
Machine Learning ◽  
Public Sector ◽  
Empirical Studies ◽  
Data Availability ◽  
Future Research ◽  
Future Directions ◽  
Computing Power ◽  
Technical Aspects ◽  
The Public ◽  
Machine Learning Applications

The unprecedented increase in computing power and data availability has signifi-cantly altered the way and the scope that organizations make decisions relying on technologies. There is a conspicuous trend that organizations are seeking the use of frontier technologies with the purpose of helping the delivery of services and making day-to-day operational deci-sions. Machine learning (ML) is the fastest growing and at the same time, the most debated and controversial of these technologies. Although there is a great deal of research in the literature related to machine learning applications, most of them focus on the technical aspects or pri-vate sector use. The governmental machine learning applications suffer the lack of theoretical and empirical studies and unclear governance framework. This paper reviews the literature on the use of machine learning by government, aiming to identify the benefits and challenges of wider adoption of machine learning applications in the public sector and to propose the direc-tions for future research.

scholarly journals Factors influencing E-HRM implementation in government organisations

2018 ◽  
Vol 31 (2) ◽  
pp. 247-275 ◽  
Author(s):  
Mushfiqur Rahman ◽  
Chima Mordi ◽  
Uzoechi Nwagbara
Keyword(s):  
Public Sector ◽  
Human Resource ◽  
Research Evidence ◽  
Developing Economies ◽  
Empirical Studies ◽  
Service Improvement ◽  
Content Type ◽  
Factors Influencing ◽  
Sector Organisation

Purpose The purpose of this paper is to investigate the factors influencing the implementation of electronic human resource management (e-HRM) in Bangladesh government organisations. Recent research evidence has shown that e-HRM played a significant role in enhancing the performance of human resource (HR) departments in private sector organisations. While similar practices are expected from government domain, there is no empirical research evidence to support this proposition. Given the significant technological advancements today, e-HRM as a strategic tool has grown to encompass seamless functionality to support organisations in providing tactical capability, reducing cost and continuous service improvement as well as the quality of service delivery. Although several private and public sector organisations have implemented e-HRM, its application within government domain in developing regions is limited. This can be attributed to the bureaucratic nature of public sector organisation, which are often slow to adopt changes. Design/methodology/approach The study adopts a qualitative and multiple case study research approach. Findings The findings provide insights into the myth surrounding the lack of and slow implementation of e-HRM among public sector organisation in developing economies but also serve as empirical data for further research. Research limitations/implications The low level in the number of public organisations that have implemented e-HRM applications in developing countries may be responsible for the dearth of empirical studies in this area. The dearth of empirical studies and the need to understand the factors that influence the implementation of e-HRM in public sector organisations led the authors to investigate the factors influencing the implementation of e-HRM in public sector organisation. Practical implications Findings from two case organisations exhibit that such an approach contributes towards more healthy and robust decisions for e-HRM implementation and specifies that it is acceptable by the case study organisations. The findings from this research can serve as a source of understanding the particular context in which the study was undertaken. Moreover, it should serve as a catalyst for understanding organisations in similar socio-politico and economic context. Originality/value This research advances and contributes to the body of knowledge as it examines factors influencing the implementation of e-HRM in Bangladesh public sector organisations and proposes a model for e-HRM implementation in government organisations in developing economies. The e-HRM implementation research presented in this paper extends recognised standards for e-HRM implementation, by bringing together influential factors – benefits, barriers and risks, thus, enabling government organisations in developing nations to produce more vigorous proposals for e-HRM implementation.

Emotions during executive succession in a public board

2018 ◽  
Vol 31 (3) ◽  
pp. 766-776 ◽  
Author(s):  
Humera Manzoor ◽  
Nancy Johnson ◽  
Mehboob ur Rashid
Keyword(s):  
Public Sector ◽  
Change Process ◽  
Future Research ◽  
Board Members ◽  
Executive Succession ◽  
Ethnographic Case Study ◽  
Content Type ◽  
The Public ◽  
Public Sector Organizations

Purpose The purpose of this paper is to address a significant gap in the literature as it explores challenging emotions in the context of forced executive succession in a public sector board by re(conceptualizing) executive succession as a change process. Design/methodology/approach This study is empirical in nature and uses a combination of an ethnographic case study and narratives to understand emotions in the context. Findings The authors show that the emotional complexities emerged when executive succession was enforced from outside due to multiple interpretations of the emergent situations. It further shows how shame, guilt and embarrassment were produced when actors realized that they had failed to deliver responsibility; issues of trust and betrayal emerged when actors were not taken into confidence whilst taking certain actions; and the way actors manipulated situations and managed unwanted emotions by finding excuses and shifting blame. Research limitations/implications Future research can explore the political nature of emotions and can take into account the emotions of other stakeholders, such as staff and general public during forced succession in public sector organizations. Originality/value The re(conceptualizing) of executive succession as an emotive change process is an important contribution, since the current literature concentrates mainly on the changes and subsequent emotions triggered by new executive in the public sector. Through the lens of emotions, multiple interpretations of the situated emotions are revealed that influences board members relationships and interactions. This will help to create a better understanding of what happens inside public boards when executive succession is enforced from outside.

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