Customer Knowledge Acquisition in Omani Organizations

2020 ◽  
Vol 16 (4) ◽  
pp. 63-80
Author(s):  
Kamla Ali Al-Busaidi
Keyword(s):  
Business Process ◽  
Empirical Studies ◽  
Employee Benefits ◽  
Customer Knowledge ◽  
Financial Benefits ◽  
Different Types ◽  
Market Benefits ◽  
The Impact ◽  
Process Benefits ◽  
Specific Impact

Customer knowledge (CK) can empower organizations and improve their operational, innovative, and competitive performance. CK has been classified into three categories: knowledge for customers, knowledge about customers, and knowledge from customers. The literature has highlighted the importance of assessing the value of external CK in enabling organizations to obtain the support of top management. Very limited empirical studies have examined the specific impact of acquiring each type of CK. Consequently, the objective of this study is to empirically assess the impact of acquiring each type of CK. Based on an analysis of 41 organizations in Oman, this study detected that the overall acquisition of each type of customer knowledge has significant positive links with business process benefits, product benefits, customer benefits, and financial benefits, but a low significant positive link with employee benefits, and no significant link with market benefits. This study developed an integrated framework and measures to assess the value of acquiring different types of customer knowledge.

Theorizing the role of executive heads in international organizations

2017 ◽  
Vol 24 (4) ◽  
pp. 865-886 ◽  
Author(s):  
Nina Hall ◽  
Ngaire Woods
Keyword(s):  
International Relations ◽  
International Organizations ◽  
Empirical Studies ◽  
Senior Management ◽  
Starting Point ◽  
Political Resource ◽  
Different Types ◽  
Global Agency ◽  
The Impact

International Relations scholars have long neglected the question of leadership in international organizations. The structural turn in International Relations led to an aversion to analysing or theorizing the impact of individuals. Yet, empirical studies suggest that different leaders affect the extent to which international organizations facilitate cooperation among states and/or the capacity of a global agency to deliver public goods. It is difficult to study how and under what conditions leaders have an impact due to the challenges of attributing outcomes to a particular leader and great variation in their powers and operating context. We offer a starting point for overcoming these challenges. We identify three different types of constraints that executive heads face: legal-political, resource and bureaucratic. We argue that leaders can navigate and push back on each of these constraints and provide illustrations of this, drawing on existing literature and interviews with executive heads and senior management of international organizations. Executive heads of international organizations may operate in a constrained environment but this should not stop scholars from studying their impact.

ADAPTIVE FUZZY LOGIC-BASED FRAMEWORK FOR HANDLING IMPRECISION AND UNCERTAINTY IN CLASSIFICATION OF BIOINFORMATICS DATASETS

2011 ◽  
Vol 08 (03) ◽  
pp. 513-534
Author(s):  
TAREK HELMY ◽  
ZEHASHEEM RASHEED ◽  
MOHAMED AL-MULHEM
Keyword(s):  
Fuzzy Logic ◽  
Classification Accuracy ◽  
Empirical Studies ◽  
Data Sets ◽  
Training Algorithms ◽  
Classification Framework ◽  
Different Types ◽  
Adaptive Fuzzy Logic ◽  
And Performance ◽  
The Impact

Classification in the emerging field of bioinformatics is a challenging task, because the information about different diseases is either insufficient or lacking in authenticity as data is collected from different types of medical equipments. In addition, the limitation of human expertise in manual diagnoses leads to incorrect diagnoses. Moreover, the information gathered from various sources is subject to imprecision and uncertainty. Imprecision arises when the data is not validated by experts. This paper presents an adaptive Type-2 Fuzzy Logic System-based (FLS) classification framework for multivariate data to diagnose different types of diseases. This framework is capable of handling imprecision and uncertainty, and its classification accuracy and performance are measured by using University of California Irvine (UCI), well-known medical data sets. The results are compared with the most common existing classifiers in both computer science and statistics literatures. This classification is performed based on the nature of inputs (e.g., singleton or nonsingleton) and on whether uncertainty is present in the system or absent. Empirical results have shown that our proposed FLS classification framework outperforms earlier implemented models with better classification accuracy. In addition, we conducted empirical studies on this classifier regarding the impact of various parameters of FLS such as training algorithms and defuzzification methods.

CSR types and the moderating role of corporate competence

2018 ◽  
Vol 52 (7/8) ◽  
pp. 1358-1386 ◽  
Author(s):  
Xiaoye Chen ◽  
Rong Huang ◽  
Zhiyong Yang ◽  
Laurette Dube
Keyword(s):  
Experimental Study ◽  
Repeated Measures ◽  
Empirical Studies ◽  
Interactive Effects ◽  
Survey Study ◽  
Content Type ◽  
Different Types ◽  
The Impact ◽  
Moderating Role

PurposeThis paper aims to investigate the impact of different types of corporate social responsibility (CSR; i.e. value-creating CSR, promotional CSR and philanthropic CSR) on consumer responses and the moderating role of corporate competence.Design/methodology/approachThe authors tested the hypotheses by using two empirical studies – a survey and an experimental study. The evidence is generated based on generalized linear model repeated-measures ANOVAs for the survey study and two-way factorial ANOVAs for the experimental study.FindingsThe findings show that in general, consumers respond to value-creating CSR more favorably than to philanthropic CSR or promotional CSR. In addition, corporate competence moderates consumers’ responses to different types of CSR in such a way that promotional CSR is more likely to have the desired effects when carried out by low-competency rather than by high-competency firms, whereas value-creating CSR is more effective for high-competency firms than for low-competency ones. Philanthropic CSR works equally in both types of firms.Research limitations/implicationsThis research answers a long-term call to study the differential consumer effects of various CSR types. It also identifies perceived corporate competence, an important consumer-based corporate factor, as a potential moderator of consumers’ response to CSR types.Practical implicationsArmed with the findings, companies can choose CSR practices that fit with their company characteristics. This research offers important and specific managerial implications to firms with different company profiles on their CSR choices.Originality/valueGiven that today’s managers are faced with the challenge of selecting desirable CSR activities from a group of options, the authors answered the call by studying the differential effects of a wide array of CSR choices and provide important practical guidance to managers. For the first time in the literature, the study also investigates the potential interactive effects between specific CSR types and corporate competence on consumer reactions. This inquiry bears significant relevance to the ongoing discussions concerning whether and how company characteristics generate influences on the outcomes of CSR strategies.

scholarly journals INVESTIGATING THE IMPACT OF THE PROCESS APPROACH ON THE PERFORMANCE OF THE COMPANY - EMPIRICAL STUDY OF THE MOROCCAN CONTEXT

2020 ◽  
Vol 8 (12) ◽  
pp. 321-337
Author(s):  
Benammi Abderrazak ◽  
◽  
Taj Kacem ◽  
Keyword(s):  
Organizational Performance ◽  
Business Process ◽  
Structural Equation ◽  
Business Process Management ◽  
Process Management ◽  
Empirical Studies ◽  
Process Approach ◽  
Equation Modeling ◽  
And Performance ◽  
The Impact

Process approach or Business Process Management (BPM) allows organizing and framing a company by focusing in the improvement of performance in order to gain competitive advantage. Although it is believed that BPM improves various aspects of organizational performance, there has been a lack of empirical studies about this. The present paper has the purpose to study the impact of business process management in companies performance in Moroccan context. To accomplish that, the theoretical basis required to know the elements that configurate BPM and the measures that can evaluate the BPM success on performance is built through a literature review. Then, a research model is proposed. Empirical data has been collected from a survey of Moroccan companies from different sectors. A quantitative analysis has been performed using structural equation modeling (SEM) to show if the direct and indirect effects between BPM and performance can be considered statistically significant. At the end, we have discussed results, their managerial and scientific implications.

Empowering Organizations Through Customer Knowledge Acquisition

2019 ◽  
Vol 15 (3) ◽  
pp. 83-102
Author(s):  
Juan Manuel Gómez Reynoso ◽  
Kamla Ali Al-Busaidi
Keyword(s):  
Knowledge Acquisition ◽  
Business Processes ◽  
Customer Knowledge ◽  
Types Of Knowledge ◽  
Market Benefits ◽  
The Impact

Knowledge is an important asset and create benefits when someone harnesses information and knowledge from both inside and outside sources. Customers are becoming more powerful and customer knowledge (CK) can empower organizations and improve their performance. CK is classified as: knowledge FOR customers, ABOUT customers and FROM customers. However, the value of external CK has not fully been recognized, and its impacts have not been fully investigated. Thus, the present research aims to empirically assess the impact of acquiring each type. Researchers analyzed 63 Mexican organizations, results show that overall acquisition of CK is significantly positively linked to business processes benefits, employees benefits, products benefits, customers benefits, finance benefits and market benefits. However, by assessing the direct impacts of the three types of knowledge on these, demonstrated that acquisition of knowledge about customers significantly positively linked with employees benefits, customers benefits, finance benefits and market benefits.

scholarly journals Does Teacher Immediacy Affect Students? A Systematic Review of the Association Between Teacher Verbal and Non-verbal Immediacy and Student Motivation

2021 ◽  
Vol 12 ◽  
Author(s):  
Wei Liu
Keyword(s):  
Student Motivation ◽  
Empirical Studies ◽  
Systematic Research ◽  
Teacher Immediacy ◽  
Verbal Immediacy ◽  
Learning Contexts ◽  
Different Types ◽  
Key Features ◽  
The Impact ◽  
The Relationship

In instructional-learning contexts, the relationship between teacher verbal and non-verbal immediacy and student motivation has gained increasing attention. However, no systematic research has been done to review the empirical studies conducted on the impact of teacher immediacy on students' motivation. Hence, the aim of the present study was to systematically review the available literature on different types of teacher immediacy and student motivation. Some common databases were searched and 30 eligible manuscripts were identified. With regard to the key features of the included studies, the review's findings were categorized into different sections, namely “the measures of teacher immediacy employed,” “the measures of student motivation employed,” “designs,” and “educational contexts”. The main findings of the studies were also discussed. The reviewed studies pointed to positive associations between teacher immediacy and student motivation. Finally, limitations of the included studies are discussed and some practical directions for further research are offered, accordingly.

scholarly journals Bad Smells in Javascript - A Mapping Study

2021 ◽  
Author(s):  
Aryclenio Xavier Barros ◽  
Eiji Adachi
Keyword(s):  
Programming Languages ◽  
Empirical Evidence ◽  
Empirical Studies ◽  
Software Systems ◽  
Practical Relevance ◽  
Mapping Study ◽  
Different Types ◽  
The Impact ◽  
Software Evolvability ◽  
Over Time

Javascript is one of the most famous mainstream programming languages nowadays. It has gained considerable practical relevance over the last years, with applications in several areas, such as games, 3D rendering, and, mainly, web development. Like any other software system, systems developed in Javascript need to keep their ability to evolve to remain useful and relevant over time. Empirical evidence has shown that bad smells are possible indicators of problems hindering software evolvability. In this context, this paper presents a mapping study investigating if and to what extent bad smells have been defined for the Javascript language and how the interest in this topic has evolved. Our study identified 26 different types of bad smells investigated in the context of Javascript in 8 different works published between 2013 and 2020. This result suggests that although Javascript has gained practical relevance in recent years, there is still room for further empirical studies defining and evaluating the impact of bad smells on Javascript-based software systems.

ICT Uses and Innovation Types

2020 ◽  
Vol 10 (1) ◽  
pp. 41-55
Author(s):  
Soraya Sedkaoui ◽  
Salim Moualdi
Keyword(s):  
Factor Analysis ◽  
Conceptual Framework ◽  
Essential Role ◽  
Empirical Studies ◽  
Data Correlation ◽  
Statistical Tools ◽  
Different Types ◽  
Survey Strategy ◽  
The Impact ◽  
The Relationship

ICTs play an essential role in the development of organizations' innovation level both for large organizations and SMEs and improve their competitiveness. However, there is a lack of empirical studies of the impact of ICTs in Algeria and especially their effect on innovation. That is why this empirical studies are of interest of the relationship between innovation and ICT focusing on how the evolution of ICTs empowering different types of innovation. The study validates a conceptual framework extending existing literature to analyze this impact using a quantitative approach, in which data is collected based on the survey strategy to address the different level of the study. Statistical tools were used to analyze the collected data. Correlation and factor analysis research results indicate that ICTs have a significant impact on the different types of innovation. This study also provides some implication, limitations, and suggestions for further research.

Quota Women Are Threatening to Men

2017 ◽  
Vol 76 (3) ◽  
pp. 107-116 ◽  
Author(s):  
Klea Faniko ◽  
Till Burckhardt ◽  
Oriane Sarrasin ◽  
Fabio Lorenzi-Cioldi ◽  
Siri Øyslebø Sørensen ◽  
...  
Keyword(s):  
Decision Making ◽  
Organizational Performance ◽  
Gender Stereotypes ◽  
Perceived Threat ◽  
Preferential Treatment ◽  
Public Sector Employees ◽  
Different Types ◽  
Low Levels ◽  
Women In Decision Making ◽  
The Impact

Abstract. Two studies carried out among Albanian public-sector employees examined the impact of different types of affirmative action policies (AAPs) on (counter)stereotypical perceptions of women in decision-making positions. Study 1 (N = 178) revealed that participants – especially women – perceived women in decision-making positions as more masculine (i.e., agentic) than feminine (i.e., communal). Study 2 (N = 239) showed that different types of AA had different effects on the attribution of gender stereotypes to AAP beneficiaries: Women benefiting from a quota policy were perceived as being more communal than agentic, while those benefiting from weak preferential treatment were perceived as being more agentic than communal. Furthermore, we examined how the belief that AAPs threaten men’s access to decision-making positions influenced the attribution of these traits to AAP beneficiaries. The results showed that men who reported high levels of perceived threat, as compared to men who reported low levels of perceived threat, attributed more communal than agentic traits to the beneficiaries of quotas. These findings suggest that AAPs may have created a backlash against its beneficiaries by emphasizing gender-stereotypical or counterstereotypical traits. Thus, the framing of AAPs, for instance, as a matter of enhancing organizational performance, in the process of policy making and implementation, may be a crucial tool to countering potential backlash.

Dampak Kebijakan Moneter Pada Output Di Negara-Negara ASEAN Tahun 1980-2014

2017 ◽  
Vol 4 (1) ◽  
pp. 58-70
Author(s):  
Nur Widiastuti
Keyword(s):  
Monetary Policy ◽  
Interest Rate ◽  
Fixed Effects ◽  
Empirical Studies ◽  
Negative Relationship ◽  
Least Square ◽  
Fixed Effects Model ◽  
State Data ◽  
Ordinary Least Square ◽  
The Impact

The Impact of monetary Policy on Ouput is an ambiguous. The results of previous empirical studies indicate that the impact can be a positive or negative relationship. The purpose of this study is to investigate the impact of monetary policy on Output more detail. The variables to estimatate monetery poicy are used state and board interest rate andrate. This research is conducted by Ordinary Least Square or Instrumental Variabel, method for 5 countries ASEAN. The state data are estimated for the period of 1980 – 2014. Based on the results, it can be concluded that the impact of monetary policy on Output shown are varied.Keyword: Monetary Policy, Output, Panel Data, Fixed Effects Model

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