BP case study: KM team structuration and sense-making (Part I)

Recently, an increasing amount of research and literature has focused on knowledge management, organizational learning and virtual teams. Building on Parsons 1950s and 1960s work around general Theory of Actions, this paper uses Schwandt’s (1994; 1995; 1999) dynamic organizational learning model that considers both cognition and action, as a framework, to explore the factors that a virtual project team (the British Petroleum Knowledge Management Team) used to contribute to a multi-national’s learning, along two-dimensions: structural and sense-making dimensions.Despite a growing body of literature in both organizational learning and groupware research, there are few studies on the relationship between the two areas. Exceptions are the empirical study of a groupware implementation by Riggs, Bellinger and Krieger (1996) and Neilson’s (1997) case study exploring the influence of a collaborative technology – this three year case study on BP’s virtual team provides new, qualitative insights into previously unexplored areas of research in the knowledge management discipline.

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Sustainable Innovation in Small Medium Enterprises: The Impact of Knowledge Management on Organizational Innovation through a Mediation Analysis by Using SEM Approach

Sustainability ◽

10.3390/su12062407 ◽

2020 ◽

Vol 12 (6) ◽

pp. 2407 ◽

Cited By ~ 5

Author(s):

Jaffar Abbas ◽

Qingyu Zhang ◽

Iftikhar Hussain ◽

Sabahat Akram ◽

Aneeqa Afaq ◽

...

Keyword(s):

Knowledge Management ◽

Organizational Learning ◽

Structural Equation ◽

Organizational Innovation ◽

Garment Industry ◽

Equation Modeling ◽

Sustainable Innovation ◽

Study Results ◽

The Impact ◽

The Relationship

This current study is among the very few investigations, which seeks the relationship between knowledge management and sustainable organizational innovation in garment business firms. This investigation focused on examining how organizational learning mediates the relationship between knowledge management and sustainable organizational innovation. This research establishes that knowledge management and organizational innovation procedures are integral parts of the progress and survival of the organizations. The received data of this population reports on the garment firms, operating their businesses in Lahore and Gujranwala. The study applied a stratified random sampling method for data collection and employed structural equation modeling (SEM) to examine the hypothesized relationships. The results specify that knowledge management shows a significant positive association with organizational learning, which in turn reveals a positive linkage to sustainable organizational innovation in SMEs of the garment industry. The study results also specify that organizational learning mediates the relationship between knowledge management and sustainable organizational innovation. This research survey identifies the significance of knowledge management and organizational learning in executing the process of organizational innovation, and it helps business managers to understand organizational learning as a mediator, which in turn indicates the benefits of knowledge management in achieving sustainable organizational innovation. This review provides an empirical indication of original data to investigate the linkage between knowledge management, sustainable innovation process, and organizational learning culture in the Pakistani garment sector. The generalizability of the study fallouts is restricted to the garment industry, and it offers valuable insights for imminent researchers.

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Learning together and working apart: routines for organizational learning in virtual teams

The Learning Organization ◽

10.1108/tlo-12-2016-0101 ◽

2017 ◽

Vol 24 (3) ◽

pp. 138-149 ◽

Cited By ~ 6

Author(s):

Nancy Dixon

Keyword(s):

Organizational Learning ◽

Virtual Teams ◽

Virtual Team ◽

Critical Issue ◽

Future Research ◽

Information Industry ◽

Content Type ◽

Face To Face ◽

Virtual Teaming

Purpose Research suggests that teaming routines facilitate learning in teams. This paper identifies and details how specific teaming routines, implemented in a virtual team, support its continual learning. The study’s focus was to generate authentic and descriptive accounts of the interviewees’ experiences with virtual teaming routines. Design/methodology/approach This case study gathered concrete, practical and context-dependent knowledge about virtual teaming routines in a specific environment. The main source of data was narrative expert interviews with working members of the team. Findings This study illustrates how a mix of face-to-face and virtual routines can ensure organizational learning in virtual teams. Research limitations/implications This case study is limited to one virtual team in the information industry. Future research could build on this research to study virtual teams in other industries. Practical implications This research offers specific examples of teaming routines that managers of virtual teams might adapt in managing their own teams. Social implications Given that the use of virtual teams is a growing phenomenon, understanding how to help those teams learn effectively is a critical issue. Originality/value This case study extends the research on teaming routines to virtual teams.

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Knowledge-Driven Customer Support Services

Customer Relationship Management and the Social and Semantic Web - Advances in Electronic Commerce ◽

10.4018/978-1-61350-044-6.ch002 ◽

2011 ◽

pp. 23-38

Author(s):

Itzhak Aviv ◽

Meira Levy ◽

Irit Hadar

Keyword(s):

Knowledge Management ◽

Customer Service ◽

Support Services ◽

Service Providers ◽

Relationship Management ◽

Customer Support ◽

The Relationship ◽

A Company ◽

Software Organization

A Customers Relationship Management (CRM) program aspires to manage the relationship between a company and its customers as a key to success, in view of the fact that good relationships with customers lead to higher customers’ satisfaction. Despite the importance of CRM programs, their failure rates are high, partly because CRM service providers cannot resolve customers’ claims on time, which often occur due to the difficulty to find valuable knowledge and reproduce solutions. Therefore, integrating Knowledge Management (KM) activities, and in particular social Web 2.0 applications, within a CRM solution suit may enable to significantly enhance the efficiency of the organizational CRM program and build a knowledge-driven customer support services solution. The proposed CRM solution is based on a research case study conducted within customer service department of a large software organization.

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An Investigation to an Enabling Role of Knowledge Management Between Learning Organization and Organizational Learning

Knowledge Management ◽

10.4018/978-1-59904-933-5.ch130 ◽

2011 ◽

pp. 1579-1594

Author(s):

Juin-Cherng Lu ◽

Chia-Wen Tsai

Keyword(s):

Knowledge Management ◽

Organizational Learning ◽

Learning Organization ◽

Current Knowledge ◽

Business Environment ◽

High Tech ◽

Management Processes ◽

Exploratory Investigation ◽

The Relationship

This chapter is an exploratory investigation of the relationship and interaction between the learning organization and organizational learning in terms of an enabling role of knowledge management. In the severe and dynamic business environment, organizations should respond quickly to their rivals and environment by transforming into a learning organization. A learning organization could provoke innovation and learning through its structure, task and process redesigns, and evermore adapt gradually toward the eventual goal of organizational learning. Therefore, the dynamic process between the learning organization and organizational learning is an important issue of current knowledge management and practice — that is, the enabling role of knowledge management could enhance the interaction between learning organization and organizational learning. Furthermore, the authors will explore the relationship and interaction between the learning organization and organizational learning in terms of knowledge management processes in business. Two cases, TSMC and Winbond, the semiconductor and high-tech firms in Taiwan, will be studied to illustrate the findings and insights for the study and the chapter.

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Mediating Role of Knowledge Management in the Relationship between Organizational Learning and Sustainable Organizational Performance

Sustainability ◽

10.3390/su122310061 ◽

2020 ◽

Vol 12 (23) ◽

pp. 10061

Author(s):

Mirna Kordab ◽

Jurgita Raudeliūnienė ◽

Ieva Meidutė-Kavaliauskienė

Keyword(s):

Knowledge Management ◽

Organizational Learning ◽

Organizational Performance ◽

Business Environment ◽

Mediating Role ◽

Knowledge Based ◽

East Region ◽

The Relationship ◽

Consulting Companies

Organizations operating in the intensive knowledge-based sector seek efficient management approaches and sustainable development practices to perform efficiently in the dynamic business environment. Knowledge management practice and organizational learning are significant factors in order to achieve sustainable organizational performance in a rapidly changing business environment. Based on the scientific literature analysis, there is still a lack of evidence related to the mediating role of the whole knowledge management cycle, including the five knowledge management processes (knowledge acquisition, creation, storage, sharing, and application) in the relationship between organizational learning and sustainable organizational performance for organizations operating in intensive knowledge-based sectors. This study aimed to examine the impact of the whole knowledge management cycle on the relationship between organizational learning and sustainable organizational performance in intensive knowledge-based sectors, specifically the audit and consulting companies in the Middle East region. Systematic scientific literature analysis, expert evaluation (structured questionnaire), and structural equation modeling (SEM) technique were used to develop and verify the research model. Data was collected through a structured questionnaire distributed among auditing experts working in a knowledge-based sector—audit and consulting companies in the Middle East region. The research results supported the hypotheses stating that organizational learning positively affects knowledge acquisition, storage, sharing, application processes, and sustainable organizational performance. However, the results verified that organizational learning has an insignificant impact on the Middle Eastern audit and consulting companies’ knowledge creation process.

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The Relationship between Knowledge Management and Production Quality in Manufacturing Companies in Malaysia

International Journal of Sociotechnology and Knowledge Development ◽

10.4018/ijskd.2014100103 ◽

2014 ◽

Vol 6 (4) ◽

pp. 27-40

Author(s):

Julian Paul Sidin ◽

Zakariya Belkhamza

Keyword(s):

Knowledge Management ◽

Management Practices ◽

Production Quality ◽

Two Dimensions ◽

Service Firms ◽

Manufacturing Companies ◽

Mediating Role ◽

The Relationship ◽

Quality Production

The relationship between knowledge management practices and quality production has not received much attention. The objective of this paper is twofold. The first objective is to investigate this relationship in the Malaysian manufacturing and service firms. The second objective is to investigate the mediating role of these firms' innovation on this relationship. Six hypothesised relationships were tested using a sample of 201 manufacturing and service firms in Malaysia. The results show that the two dimensions of knowledge management have a significant positive effect on quality production. Furthermore the results showed that innovation does not mediate the relationship between knowledge management and quality production. The implications of the study as well as suggestions for future studies are also discussed.

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Knowledge Management Practices and Organizational Learning Have Positive Impacts on Organizational Performance of State-Owned Enterprises in Indonesia

Mediterranean Journal of Social Sciences ◽

10.5901/mjss.2017.v8n3p281 ◽

2017 ◽

Vol 8 (3) ◽

pp. 281-292 ◽

Cited By ~ 1

Author(s):

Ade Irma Susanty ◽

Madihah Salwa

Keyword(s):

Economic Development ◽

Knowledge Management ◽

Organizational Learning ◽

Organizational Performance ◽

Management Practices ◽

Positive Contribution ◽

Indonesian Government ◽

Strategic Implementation ◽

Knowledge Management Practices ◽

The Relationship

Abstract The performance of state-owned enterprises (SOEs) is rated as an important component of the economic development in Indonesia. Indonesian government has set strategic steps to fix the financial value of the SOEs. Knowledge management is one of strategic implementation of SOEs. The result of the researcher’s analysis reveals that the implementation of the knowledge management does not always give a positive contribution to the performance of the SOEs. Accordingly, it is important to conduct a research related to the efforts taken in implementing knowledge management and its impacts on organizational performance of the SOEs. The main objective of this study is to figure out the relationship between knowledge management and organizational performance by involving organizational learning as the intervening variable. This study involves six state-owned enterprises in Indonesia. The total number of respondents successfully examined were 189 employees of the six state-owned enterprises. The data was processed by SEM technique using AMOS 22 Software and the result shows that knowledge management has a significant impact by 45% toward organizational performance, and organizational learning influences significantly by 44% on organizational performance.

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