scholarly journals Integration of social media with healthcare big data for improved service delivery

2018 ◽  
Vol 20 (1) ◽  
Author(s):  
Sibulela Mgudlwa ◽  
Tiko Iyamu
Keyword(s):  
Social Media ◽  
Big Data ◽  
Service Delivery ◽  
Healthcare Delivery ◽  
Healthcare Services ◽  
Security And Privacy ◽  
Related Services ◽  
Health Related ◽  
Factors Of Influence ◽  
Use Of Social Media

Background: In the last decade, social media users across the world have crossed 1 billion, making it one of the fastest growing sources of big data. Also, people needing healthcare continue to increase in every society. Through accessibility, communication and interaction between health practitioners and patients, this type of ever-growing, social media subscriber–based platform can be of significant use in improving healthcare delivery to society. However, users encounter serious challenges in their attempts to make use of social media and big data for health-related services. The challenges are primarily caused by factors such as integration, complexity, security and privacy. The challenges are mainly owing to the sensitive nature of the healthcare environment, as a result of personalisation and privacy of information. Objectives: The objectives of the study were to examine and gain a better understanding of the complexities that are associated with the use of social media and healthcare big data, through influencing factors, and to develop a framework that can be used to improve health-related services to the patients. Methods: The interpretivist approach was employed, within which qualitative data were collected. This included documents and existing literature in the areas of social media and healthcare big data. To have a good spread of both previous and current state of events within the phenomena being studied, literature published between 2006 and 2016 were gathered. The data were interpretively analysed. Results: Based on the analysis of the data, factors of influence were found, which were used to develop a model. The model illustrates how the factors of influence can enable and at the same time constrain the use of social media for healthcare services. The factors were interpreted from which a framework was developed. The framework is intended to guide integration of social media with healthcare big data through which service delivery to patients can be improved. Conclusion: This study can be used to guide integration of social media with healthcare big data by health facilities in the communities. The study contributes to healthcare workers’ awareness on how social media can possibly be used to improve the services that they provide to the needy. Also, the study will benefit information systems and technologies and academic domains, particularly from the health services’ perspective.

Internal Medicine Physicians and Social Media: Knowledge, Skills, and Attitudes (Preprint)

2020 ◽  
Author(s):  
Mohaammed Nadir Bhuiyan ◽  
Jose R Medina-Inojosa ◽  
Ivana Croghan ◽  
Jasmine R Marcelin ◽  
Karthik Ghosh ◽  
...  
Keyword(s):  
Social Media ◽  
Medical Education ◽  
Healthcare Delivery ◽  
Medically Unexplained Symptoms ◽  
Audience Response ◽  
Cross Sectional ◽  
Physician Awareness ◽  
Medically Unexplained ◽  
Use Of Social Media ◽  
Continued Medical Education

UNSTRUCTURED This research study was designed to understand physician awareness and engagement with social media (sometimes referred to as #SoMe) within the digital landscape of healthcare delivery. An audience-response survey focused on social media “Social media in Healthcare: Physician Survey”, was administered during the “A Systematic Approach to Medically Unexplained Symptoms” continuing medical education conference. The Conference took place between August 22, 2019 and August 24, 2019. Data was collected on August 23, 2019. A range of 103 (59.5%) to 112 (64.7%) of the total 173 attendees participated in this cross-sectional audience-response survey, depending on the questions answered. Most responders were between the ages of 35 and 65 years (79.6%) and female (60.2%). A majority of responders were aware of social media terminology (88.7%), and many had used it personally (46.7%), but only 12% knew how to use social media to search medical topics, 18% used it to network professionally and most (68.9%) had a distrust of social media when it came to the protection of their privacy or their patients’ privacy. Overall, about 29.6% indicated an interest in future continued medical education focused on social media (and 27.4% were neutral). Awareness of social media’s role in healthcare has increased among physicians in practice, however their participation and knowledge of opportunities remains limited. Distance from academic institutions and concerns about privacy play the largest roles in the aversion towards professional use of social media.

scholarly journals Studying the COVID-19 infodemic at scale

2021 ◽  
Vol 8 (1) ◽  
pp. 205395172110211
Author(s):  
Anatoliy Gruzd ◽  
Manlio De Domenico ◽  
Pier Luigi Sacco ◽  
Sylvie Briand
Keyword(s):  
Social Media ◽  
Big Data ◽  
Interdisciplinary Research ◽  
Leading Edge ◽  
Theme Issue ◽  
Misleading Information ◽  
Effective Strategies ◽  
Health Related

This special theme issue of Big Data & Society presents leading-edge, interdisciplinary research that focuses on examining how health-related (mis-)information is circulating on social media. In particular, we are focusing on how computational and Big Data approaches can help to provide a better understanding of the ongoing COVID-19 infodemic (overexposure to both accurate and misleading information on a health topic) and to develop effective strategies to combat it.

Managers do it their way: How managers act in a decentralised healthcare services provider organisation – a mixed methods study

2021 ◽  
pp. 095148482110654
Author(s):  
Mikael Ohrling ◽  
Sara Tolf ◽  
Karin Solberg-Carlsson ◽  
Mats Brommels
Keyword(s):  
Content Analysis ◽  
Service Delivery ◽  
Healthcare Delivery ◽  
Healthcare Services ◽  
Management Model ◽  
Public Healthcare ◽  
Healthcare Organisation ◽  
Programme Theory ◽  
Local Conditions ◽  
Community Healthcare

Purpose: Decentralisation is considered a way to get managers more committed and more prone to respond to local needs. This study analyses how managers perceive a decentralised management model within a large public healthcare delivery organisation in Sweden. Design/methodology/approach: A programme theory evaluation was performed applying direct content analysis to in-depth interviews with healthcare managers. Balance score card data were used in a blinded comparative content analysis to explore relations between performance and how the delegated authority was perceived and used by the managers. Findings: Managers’ perceptions of the decentralised management model supported its intentions to enable the front-line to make decisions to better meet customer needs and flexibly adapt to local conditions. The managers appreciated and used their delegated authority. Central policies and control on human resources and investments were accepted as those are to the benefit of the whole organisation. Leadership development and organisation-wide improvement programmes were of support. Units showing high organisational performance had proactive managers, although differences in manager perceptions across units were small. Originality: This, one of the first of its kind, study of a decentralisation in service delivery organisation shows a congruence between the rationale of a management model, the managers’ perceptions of the authority and accountability as well as management practises. These observations stemming from a large public primary and community healthcare organisation has not, to our knowledge, been reported and provide research-informed guidance on decentralisation as one strategy for resolving challenges in healthcare service delivery organisations.

The Use of Social Media for Urban Planning

2019 ◽  
pp. 1049-1070
Author(s):  
Fabian Neuhaus
Keyword(s):  
Social Media ◽  
Big Data ◽  
Urban Areas ◽  
Large Scale ◽  
Urban Environments ◽  
Data Systems ◽  
User Management ◽  
Social Nature ◽  
User Data ◽  
Use Of Social Media

User data created in the digital context has increasingly been of interest to analysis and spatial analysis in particular. Large scale computer user management systems such as digital ticketing and social networking are creating vast amount of data. Such data systems can contain information generated by potentially millions of individuals. This kind of data has been termed big data. The analysis of big data can in its spatial but also in a temporal and social nature be of much interest for analysis in the context of cities and urban areas. This chapter discusses this potential along with a selection of sample work and an in-depth case study. Hereby the focus is mainly on the use and employment of insight gained from social media data, especially the Twitter platform, in regards to cities and urban environments. The first part of the chapter discusses a range of examples that make use of big data and the mapping of digital social network data. The second part discusses the way the data is collected and processed. An important section is dedicated to the aspects of ethical considerations. A summary and an outlook are discussed at the end.

Development, Integration, and Deployment of Mobile Information Services in Healthcare

2012 ◽  
pp. 242-261
Author(s):  
Jelena Mirkovic ◽  
Haakon Bryhni
Keyword(s):  
Healthcare Delivery ◽  
Quality Of Healthcare ◽  
Healthcare Services ◽  
Research Field ◽  
Security And Privacy ◽  
Healthcare Sector ◽  
Mobile Healthcare ◽  
Mobile Access ◽  
User Friendly ◽  
Mobile Information Services

The use of mobile and wireless technologies has great potential to improve the efficiency and quality of healthcare delivery. The main goal of this chapter is to describe the current state of the art in the research field of development and integration of mobile services in the healthcare sector by addressing the two main challenges: usability and security. The authors investigate the main requirements and approaches for developing highly usable, user-friendly, and well-accepted mobile healthcare services. In addition, they identify various ways of addressing security and privacy issues in mobile healthcare services and discuss the advantages and shortcomings of each approach. Finally, the chapter presents the CONNECT (Care Online: Novel Networks to Enhance Communication and Treatment) project and describes how security and usability issues can be addressed during the development of mobile access to a multi-modal Internet-based patient support system.

scholarly journals Public Perception on Healthcare Services: Evidence from Social Media Platforms in China

2019 ◽  
Vol 16 (7) ◽  
pp. 1273 ◽  
Author(s):  
Guangyu Hu ◽  
Xueyan Han ◽  
Huixuan Zhou ◽  
Yuanli Liu
Keyword(s):  
Social Media ◽  
Language Processing ◽  
Public Perception ◽  
Content Volume ◽  
Healthcare Services ◽  
Service Improvement ◽  
Data Resource ◽  
Health Related Research ◽  
Health Related ◽  
Social Media Platforms

Social media has been used as data resource in a growing number of health-related research. The objectives of this study were to identify content volume and sentiment polarity of social media records relevant to healthcare services in China. A list of the key words of healthcare services were used to extract data from WeChat and Qzone, between June 2017 and September 2017. The data were put into a corpus, where content analyses were performed using Tencent natural language processing (NLP). The final corpus contained approximately 29 million records. Records on patient safety were the most frequently mentioned topic (approximately 8.73 million, 30.1% of the corpus), with the contents on humanistic care having received the least social media references (0.43 Million, 1.5%). Sentiment analyses showed 36.1%, 16.4%, and 47.4% of positive, neutral, and negative emotions, respectively. The doctor-patient relationship category had the highest proportion of negative contents (74.9%), followed by service efficiency (59.5%), and nursing service (53.0%). Neutral disposition was found to be the highest (30.4%) in the contents on appointment-booking services. This study added evidence to the magnitude and direction of public perceptions on healthcare services in China’s hospital and pointed to the possibility of monitoring healthcare service improvement, using readily available data in social media.

A Survey and a Case-Study Regarding Social Media Security and Privacy on Greek Future IT Professionals

2019 ◽  
Vol 10 (1) ◽  
pp. 22-37 ◽  
Author(s):  
Venetis Kanakaris ◽  
Georgios Lampropoulos ◽  
Kerstin Siakas
Keyword(s):  
Social Media ◽  
Negative Impact ◽  
Personal Information ◽  
Personal Data ◽  
Security And Privacy ◽  
It Professionals ◽  
Online Questionnaire ◽  
Social Media Platforms ◽  
Use Of Social Media

Nowadays, social media and social networks are increasingly used in business as they have drastically changed the way the community works, communicates, collaborates, socialises, creates content and shares knowledge and ideas. However, in particular, IT professionals and practitioners need to be aware of online security and privacy issues and the potential negative impact that they may cause on different aspects of business, such as online breaches or information theft. The use of social media inevitably leads to disclosure of personal information, with the use of open-source intelligence (OSINT) and other similar techniques. Hence, the aim of this article is twofold, namely first to show results of a survey towards future Greek IT practitioners regarding awareness and viewpoints of social media users concerning security and privacy on social media. More specifically the study was based on responses and viewpoints of 178 Greek electrical engineering and IT students to an online questionnaire. Secondly, the aim is also to show how easily a potential malicious user can anonymously track and retrieve sensitive personal information in an automated and undetectable way from popular social media platforms by using publicly available information, resources, and tools. The results of the survey show that most of the respondents are aware of the privacy settings of the social media platforms they use. However, they consider that they should be more careful concerning personal data and whom they add as friends or followers and they do not feel comfortable with the fact that a stranger might be able to access their personal information through their publications on social media platforms.The case study indicates that it is possible for malicious users to acquire sensitive personal data (e.g. user's location via tweets and instas from smartphones). In addition, the ability to map activity could allow malicious users to track the activities of unsuspected users and predict their future locations.

TWEET DATA EXTRACTOR FOR CREATING A TWITTER TRAFFIC MAP MASHUP

2015 ◽  
Vol 75 (10) ◽  
Author(s):  
Amirul Afif Jasmi ◽  
Mohamad Hafis Izran Ishak ◽  
Nurul Hawani Idris
Keyword(s):  
Social Media ◽  
Big Data ◽  
Traffic Control ◽  
Transportation Planning ◽  
General Public ◽  
New Technologies ◽  
The Road ◽  
Current Information ◽  
Road Users ◽  
Use Of Social Media

Over recent years, there has been a growth of interest in the use of social media including Facebook and Twitter by the authorities to share and updates current information to the general public. The technology has been used for a variety of purposes including traffic control and transportation planning. There is a concern that the use of new technologies, including social media will lead to data abundance that requires effective operational resources to interpret the big data. This paper proposes a tweet data extractor to extract the traffic tweet by the authority and visualise the reports and mash up on top of online map, namely Twitter map. Visualisation of traffic tweet on a map could assist a user to effectively interpret the text based Twitter report by a location based map viewer. Hence, it could ease the process of planning itinerary by the road users. 

scholarly journals Consumer perceptions of using social media for health purposes: Benefits and drawbacks

2018 ◽  
Vol 25 (4) ◽  
pp. 1661-1674 ◽  
Author(s):  
Arcelio Benetoli ◽  
Timothy F Chen ◽  
Parisa Aslani
Keyword(s):  
Social Media ◽  
Health Knowledge ◽  
Information Overload ◽  
Treatment Options ◽  
Online Information ◽  
Social And Emotional ◽  
Advantages And Disadvantages ◽  
Related Information ◽  
Health Related ◽  
Use Of Social Media

Consumers are increasingly using social media to interact with other consumers about health conditions and treatment options. This study aimed to investigate the advantages and disadvantages of using social media for health-related purposes from the consumers’ perspectives. Five focus groups with 36 Australian adults with a chronic condition and on medication were conducted, audio-recorded, transcribed verbatim, and thematically analysed. Consumers reported that social media was very convenient, for accessing health-related information and for peer engagement; user-friendly; improved their health knowledge; empowered them; and provided social and emotional support. The disadvantages included information overload, wasting time; negative feelings; doubts about online information credibility; and issues related to online interactions. Despite some disadvantages, health-related use of social media led consumers to feel supported, knowledgeable, and empowered. Consumers’ motivation to keep accessing social media for health-related purposes opens up avenues for the delivery of services via social media.

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