Use of Social Media to strengthen Service Delivery for Urban Agriculture in Uganda

2016 ◽  
Author(s):  
Gorretti Byomire ◽  
Fatuma Namisango ◽  
Maria Miiro Kafuko
Keyword(s):  
Social Media ◽  
Service Delivery ◽  
Urban Agriculture ◽  
Use Of Social Media

scholarly journals To what extend do governments effectively use social media? Understanding government and user interactions on immigration agencies' social media

2021 ◽  
Author(s):  
Maria Gintova
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Service Delivery ◽  
Public Service ◽  
Structured Interviews ◽  
Public Servants ◽  
Public Service Delivery ◽  
Secondary Sources ◽  
Use Of Social Media ◽  
Effective Use

Since 2011, Canada like many other countries, has been formally using social media as part of its open government policy. In the past few years, many federal and provincial departments and agencies in Canada have invested significant resources in social media initiatives and begun to build up their presence on social media platforms. This research examines if the use of social media makes a difference and adds value in public service delivery. The study focuses on immigration agencies in Canada – the federal government’s Immigration, Refugees and Citizenship Canada (IRCC) and the Province of Ontario’s Ministry of Citizenship and Immigration (MCI) – and comparison with Australia and New Zealand as two other jurisdictions using social media in immigration related matters. It is aimed at capturing and analysing the perspectives of both public servants and users of government social media, therefore, filling existing gaps in the literature related to how government immigration agencies are using social media and how that use relates to social media users’ expectations and needs. The methodology used in this study includes qualitative methods: document analysis, content analysis and semi-structured interviews. Content analysis of social media data is supplemented by analysis of government documents and interview data offering insights into the meaning of effective use of social media for government and social media users. Using existing secondary sources from the scholarly and practitioner literature, the study also defines and examines effective use of social media by government and includes recommendations for practitioners. Findings of this study add value to existing scholarship on public policy and administration and for policy makers and public servants responsible for the use of social media in government to improve existing policy and public service delivery.

scholarly journals Integration of social media with healthcare big data for improved service delivery

2018 ◽  
Vol 20 (1) ◽  
Author(s):  
Sibulela Mgudlwa ◽  
Tiko Iyamu
Keyword(s):  
Social Media ◽  
Big Data ◽  
Service Delivery ◽  
Healthcare Delivery ◽  
Healthcare Services ◽  
Security And Privacy ◽  
Related Services ◽  
Health Related ◽  
Factors Of Influence ◽  
Use Of Social Media

Background: In the last decade, social media users across the world have crossed 1 billion, making it one of the fastest growing sources of big data. Also, people needing healthcare continue to increase in every society. Through accessibility, communication and interaction between health practitioners and patients, this type of ever-growing, social media subscriber–based platform can be of significant use in improving healthcare delivery to society. However, users encounter serious challenges in their attempts to make use of social media and big data for health-related services. The challenges are primarily caused by factors such as integration, complexity, security and privacy. The challenges are mainly owing to the sensitive nature of the healthcare environment, as a result of personalisation and privacy of information. Objectives: The objectives of the study were to examine and gain a better understanding of the complexities that are associated with the use of social media and healthcare big data, through influencing factors, and to develop a framework that can be used to improve health-related services to the patients. Methods: The interpretivist approach was employed, within which qualitative data were collected. This included documents and existing literature in the areas of social media and healthcare big data. To have a good spread of both previous and current state of events within the phenomena being studied, literature published between 2006 and 2016 were gathered. The data were interpretively analysed. Results: Based on the analysis of the data, factors of influence were found, which were used to develop a model. The model illustrates how the factors of influence can enable and at the same time constrain the use of social media for healthcare services. The factors were interpreted from which a framework was developed. The framework is intended to guide integration of social media with healthcare big data through which service delivery to patients can be improved. Conclusion: This study can be used to guide integration of social media with healthcare big data by health facilities in the communities. The study contributes to healthcare workers’ awareness on how social media can possibly be used to improve the services that they provide to the needy. Also, the study will benefit information systems and technologies and academic domains, particularly from the health services’ perspective.

scholarly journals Determinants of Use of Social Media Platforms among Extension Professionals in Southwest, Nigeria

2020 ◽  
pp. 1-7
Author(s):  
Bankole Babasanya ◽  
M. O. Akinola ◽  
N. M. Saddiq ◽  
O. M. Ojeleye ◽  
M. B. Usman ◽  
...  
Keyword(s):  
Social Media ◽  
Service Delivery ◽  
Social Influence ◽  
Extension Service ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
Southwest Nigeria ◽  
Social Media Platforms ◽  
Extension Professionals ◽  
Use Of Social Media

Opportunities to share and providing access to agricultural information at a much faster pace to a wider audience through a variety of user-friendly platforms can be achieved through the use of social media. This study investigated use of social media platforms among extension professionals in Southwest, Nigeria. Two hundred and five respondents were selected through multistage sampling and used for the study. The findings revealed that majority of respondents were between 36 and 50 years, 52.2% were male, 39.5% had B.Sc, 22.9% had HND, 15.1% had PGD, 12.2% had Ph.D and 10.2% had M,Sc/M.Phil, Over half (58%) of respondents had moderate awareness on use of WhatsApp for extension service delivery. Results of regression analysis showed positive and significant influence of performance expectancy (β=.199, p<.05), effort expectancy (β=.170, p<.05) and social influence (β=.139, p<.05) on use of social media platforms. From the result of the study, it was found that performance expectancy, effort expectancy and social influence were predictors of social media use, and recommended that in the use of social media for extension service delivery, these factors should be given attention in the study area.

scholarly journals Awareness and Readiness of Librarians towards the Use of Social Media for Information Service Delivery in Higher Institutions of Learning in Bauchi State

2019 ◽  
Vol 4 (2) ◽  
pp. 153-157
Author(s):  
Asma’u Muhammad Yusuf
Keyword(s):  
Social Media ◽  
Service Delivery ◽  
Quantitative Research ◽  
Survey Design ◽  
Information Service ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Efficient Information ◽  
Use Of Social Media ◽  
Higher Institutions

This paper examines the librarians’ awareness of social media, types of social media used by librarians, perception and readiness of librarians towards the use of social media, the level of use of social media and factors facilitating the use of social media in higher institutions library in Bauchi state. The rationale behind the subject matter (social media) was to expose librarians to the potentials of the use of social media in the library, particularly with regards to effective and efficient information service delivery to meet the ever growing demands and needs of sophisticated users. In doing this, quantitative research methodology using cross-sectional survey design was used which helped the researcher gather large amount of data that can be easily organised and manipulated into reports for analysis. A well developed and structured questionnaire was used to generate data from the respondents.

scholarly journals To what extend do governments effectively use social media? Understanding government and user interactions on immigration agencies' social media

2021 ◽  
Author(s):  
Maria Gintova
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Service Delivery ◽  
Public Service ◽  
Structured Interviews ◽  
Public Servants ◽  
Public Service Delivery ◽  
Secondary Sources ◽  
Use Of Social Media ◽  
Effective Use

Since 2011, Canada like many other countries, has been formally using social media as part of its open government policy. In the past few years, many federal and provincial departments and agencies in Canada have invested significant resources in social media initiatives and begun to build up their presence on social media platforms. This research examines if the use of social media makes a difference and adds value in public service delivery. The study focuses on immigration agencies in Canada – the federal government’s Immigration, Refugees and Citizenship Canada (IRCC) and the Province of Ontario’s Ministry of Citizenship and Immigration (MCI) – and comparison with Australia and New Zealand as two other jurisdictions using social media in immigration related matters. It is aimed at capturing and analysing the perspectives of both public servants and users of government social media, therefore, filling existing gaps in the literature related to how government immigration agencies are using social media and how that use relates to social media users’ expectations and needs. The methodology used in this study includes qualitative methods: document analysis, content analysis and semi-structured interviews. Content analysis of social media data is supplemented by analysis of government documents and interview data offering insights into the meaning of effective use of social media for government and social media users. Using existing secondary sources from the scholarly and practitioner literature, the study also defines and examines effective use of social media by government and includes recommendations for practitioners. Findings of this study add value to existing scholarship on public policy and administration and for policy makers and public servants responsible for the use of social media in government to improve existing policy and public service delivery.

Social Media as a Driver of Innovative Service Delivery in Academic Libraries

2022 ◽  
pp. 192-200
Author(s):  
Nathaniel Agbo Oche
Keyword(s):  
Social Media ◽  
Service Delivery ◽  
Academic Libraries ◽  
Academic Library ◽  
Information Services ◽  
Library Services ◽  
Digital Environment ◽  
Use Of Social Media ◽  
Effective Service ◽  
Staff Skills

As technology continues to impact the delivery of library and information services, traditional academic library systems have continued to experience changes. Social media are changing and becoming more sophisticated, and librarians need to adopt them for innovative services to their users. Library staff skills and library services have to shift from book-eccentric to user-eccentric. As the academic library continues to redefine its role in the digital environment, it needs to leverage its strengths and create responsive and convenient services. The chapter discusses how social media can be adopted and utilized for delivering innovative services and the various innovative ways social media can be utilized in effective service delivery, the challenges associated with social media and innovative service delivery, and the strategies to enhance the use of social media for innovative service delivery in academic libraries. The chapter serves as guide to students and practitioners on the various ways to use social media for effective service delivery in academic libraries.

Perception of Librarians towards Use of Social Media for Information Service Delivery: A Conceptual Paper

2019 ◽  
Vol 5 (1) ◽  
pp. 12-17
Author(s):  
Asabe Pera Awurdi
Keyword(s):  
Social Media ◽  
Service Delivery ◽  
Information Needs ◽  
Information Service ◽  
University Management ◽  
The Social ◽  
Media Types ◽  
Social Media Tools ◽  
Use Of Social Media ◽  
The University

This study conceptualizes how librarians perceive social media in library and information service delivery. The study consults and review previous research on the use of social media to provide service delivery by librarians by librarians. Social media encourages librarians to create new knowledge, ideas, and services and share it across their community of users. Service delivery is the primary function of any university library. Due to the difficult nature of traditional library services, libraries now embrace and adopt some social media tools for service delivery. This research highlighted the opportunities offer by social media to improve service delivery, the study also discuss the categorization of social media, types of social media, applicability of social media, challenges face by librarians when using social media and strategies on incorporating social media when using service delivery. Based on the conceptual review carried out, majority of studies reveals that librarians use social media and ICT in information service library and the most use form of social media is the Facebook, WhatApps and twitter, but, however, they do encounter obstacles in terms when using the social media. The study concludes that librarians actually use social media for library information service delivery, but yet there is a lot of challenges for proper use of social media in library and information delivery. Therefore, the study recommends that university libraries should incorporate more social media to provide effective services to their clients and adequate finance should be provided regularly by the university management to improve the use of social media in information service delivery and finally librarians should render more proactive and more quality social media services to meet the information needs of clients

Changing the face of reference and user services

2016 ◽  
Vol 44 (3) ◽  
pp. 219-236 ◽  
Author(s):  
Michael Ahenkorah-Marfo ◽  
Harry Akussah
Keyword(s):  
Social Media ◽  
Service Delivery ◽  
Higher Education Policy ◽  
Academic Librarians ◽  
Content Type ◽  
Work Related ◽  
Depth Analysis ◽  
Social Media Tools ◽  
Use Of Social Media ◽  
The Impact

Purpose Social media allows collaboration, participation and sharing in libraries with users. The purpose of this study is to examine the response of academic librarians in Ghana to the use of social media in reference and user services. Design/methodology/approach It is a quantitative study that used the Likert type of questionnaire in soliciting the views of academic librarians from six public and private universities in Ghana on their knowledge and use of social media in providing reference and user services. Findings The findings of the study indicate that majority of academic librarians are knowledgeable and use social media for both personal and work-related purposes. They, however, lack adequate skills to use the array of social media tools to make remarkable difference in service delivery. For this reason, they find the traditional mode of service delivery a comfort zone. Practical implications Higher education policy makers in Ghana and elsewhere would find the results useful in decisions on the types of social media tools to use in universities and colleges. Originality/value The study provides in-depth analysis of the impact of social media on reference and user services in Ghanaian libraries, which is deficient in literature. It also recommends change in policy direction and training to whip up interest in librarians to use social media.

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