scholarly journals IDENTIFYING KEY BARRIERS TO CUSTOMER RETENTION IN BANKING SECTOR OF PAKISTAN

2017 ◽  
Vol 13 (1) ◽  
pp. 133-147
Author(s):  
Zaid Bin Khalid ◽  
Keyword(s):  
Banking Sector ◽  
Banking Industry ◽  
Customer Retention ◽  
Extensive Literature ◽  
Interpretive Structural Modeling ◽  
Top Managers ◽  
Time Period ◽  
The Matrix ◽  
Cross Reference ◽  
Practical Implications

Objectives- The purpose of this research is to find out the barriers to customer retention in banking sector of Pakistan. This paper aims to enhance the understanding about the barriers that influence the customer retention in banking organizations. Methodology – A qualitative mathematical based technique called interpretive structural modeling (ISM) is employed to identify the barriers and to understand interaction and mutual relationships among them. Findings – Seven barriers to customer retention are identified through extensive literature review and subsequent opinions of experts from banking industry and academia. Contextual relationships have been established and ISM based model is developed to represent the mutual interaction among diagnosed barriers. The matrix cross-reference multiplication applied to a classification (MICMAC) analysis has also been carried out to classify the nature of barriers according to their dependence and driving power. Practical Implications – The adoption of ISM based hierarchical model in this study would help in understanding the barriers and provide useful insights to top managers and policymakers of banking sector who want to focus and minimize these barriers in order to retain their customers for a longer time period.

Modelling and analysis of barriers affecting the implementation of lean green agile manufacturing system (LGAMS)

2019 ◽  
Vol 26 (2) ◽  
pp. 498-529 ◽  
Author(s):  
Rahul Sindhwani ◽  
Varinder Kumar Mittal ◽  
Punj Lata Singh ◽  
Ankur Aggarwal ◽  
Nishant Gautam
Keyword(s):  
Manufacturing Systems ◽  
Manufacturing System ◽  
Agile Manufacturing ◽  
Extensive Literature ◽  
Interpretive Structural Modeling ◽  
Content Type ◽  
Micmac Analysis ◽  
Top Managers ◽  
Discrete Manner ◽  
Practical Implications

Purpose Many types of research have already investigated the lean, green or agile manufacturing systems in a discrete manner or as combinations of two of them. In today’s competitive scenario, if industry wants to perpetuate its name in the market, then it has to supervene proper thinking and smart approach. Therefore, the combination of lean, green and agile manufacturing systems can provide better and beneficial results. The purpose of this paper is to discern the barriers to the combined lean green agile manufacturing system (LGAMS), understand their interdependence and develop a framework to enhance LGAMS by using total interpretive structural modeling (TISM) and MICMAC (Matriced’ Impacts Croise’s Multiplication Appliquée a UN Classement) Analysis. Design/methodology/approach This paper uses TISM methodology and MICMAC analysis to deduce the interrelationships between the barriers and rank them accordingly. A total of 13 barriers have been identified through extensive literature review and discussion with experts. Findings An integrated LGAMS has been presented that balances the lean, green and agile paradigms and can help supply chains become more efficient, streamlined and sustainable. Barriers are identified while referring to all three strategies to showcase the clear relevance. TISM models the barriers in different levels showcasing direct and important transitive relations. Further, MICMAC analysis distributes the barriers in four clusters in accordance with their driving and dependence power. Research limitations/implications The inferences have been drawn from a model developed on the basis of inputs from a small fraction of the industry and academia and may show variations when considering the whole industry. Practical implications The outcome of this research can contribute to bringing the change to the manufacturing systems used in most developing nations. Also, top managers considering adoption of LGAMS can be cautious of the most influential barriers. Originality/value A TISM-based model of the barriers to an integrated LGAMS has been proposed with evaluation of the influence of the barriers.

scholarly journals Global Crisis: Problems and Prospects for Indian Banking Industry

2011 ◽  
Vol 2 (4) ◽  
pp. 171-176 ◽  
Author(s):  
R. K. Uppal
Keyword(s):  
Private Sector ◽  
Banking Sector ◽  
Banking Industry ◽  
Foreign Banks ◽  
Global Crisis ◽  
Time Period ◽  
Banking Reforms

The present paper analyses the efficiency of all the bank groups in the post- banking sector reforms era. Time period of the study is related to second post-banking sector reforms (1999-2000 to 2005-06). This period has been chosen taking into consideration the following factors; On the basis of some parameters of efficiency i.e. profitability per employee, per branch, business per employee, per branch and expenses per employee and per branch, the paper concludes that efficiency of all the bank groups has increased in the second post-banking reforms period but these banking sector reforms are more beneficial for new private sector banks and foreign banks. At the end, paper suggests some measures for the improvement of efficiency of Indian nationalized banks.

Exploring and establishing the barriers to sustainable humanitarian supply chains using fuzzy interpretive structural modeling and fuzzy MICMAC analysis

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Haidar Abbas ◽  
Zainab Asim ◽  
Zuhaib Ahmed ◽  
Sanyo Moosa
Keyword(s):  
Structural Modeling ◽  
The Body ◽  
The Other ◽  
Performance Measurement System ◽  
Future Research ◽  
Extensive Literature ◽  
Interpretive Structural Modeling ◽  
Content Type ◽  
Sustainable Solutions ◽  
Practical Implications

Purpose The continual onset of natural and manmade disasters propels the humanitarian supply chain (HSC) efforts (by organizations, groups and individuals) to always be on a stand-by mode with more and more sustainable solutions. Despite all the sincere and coordinated efforts from all the humanitarian agents and bodies, the likely sustainable outputs are hampered by certain barriers (impediments) which exist at different levels of the HSCs. A better understanding of such barriers and their mutual relationship is deemed helpful in improving the outcomes of humanitarian efforts. Thus, the purpose of this paper is to explore, refine, establish and classify these barriers which thwart the sustainable efforts of the HSCs individually as well as collectively. Design/methodology/approach An extensive literature review is conducted to identify these barriers which were followed by soliciting the experts’ inputs to update, refine and retain the contextually relevant ones. The opinions about the nine identified and refined barriers are taken from eight experts based in the Northern India who are having at least five years of experience in humanitarian operations. Fuzzy interpretive structural modeling (FISM) is used to examine and establish a hierarchical relationship among these barriers, whereas fuzzy Matrice d’impacts croisés multiplication appliquée á un classment analysis is carried out to further classify these barriers into dependent, autonomous, linkage and dependent barriers. Findings The analysis led to the formation of a FISM model where the operational challenges affecting the performance occupy the topmost position in the hierarchy. The results reveal that inconsistent motives, coordination and communication and operational challenges affecting the performance are the dependent, poor strategic planning, capacity-related challenges and poor performance measurement system are the autonomous, and financial challenges, locational challenges and lack of proper awareness are the independent barriers. Research limitations/implications The focus of the researchers was to study and examine these barriers to sustainable HSCs with special reference to the epidemics and pandemics (especially COVID-19), and it sheds light particularly arising during and post disaster phases. Practical implications The structural model contributed by this study is expected to be meaningful for practitioners besides enriching the body of literature. In the context of pandemics, it distinguishes itself from the other available frameworks. Social implications As this research has been carried out in the context of the novel COVID-19, the framework is expected to assist policymakers in comprehending the issues impeding the sustainability of noble humanitarian efforts. Thus, ultimately it is expected to contribute to the ultimate cause of society at large. Originality/value This research endeavor distinguishes itself from the other accessible published resources in terms of the specific context, the methodological approach and the nature of respondents. This paper concludes with the practical implications and directions for future research.

Systematic Measures to Cope With Offshore Drilling Hazards: An Interpretive Structural Modeling Approach

2020 ◽  
Author(s):  
Liaqat Ali ◽  
Shan Jin ◽  
Yong Bai
Keyword(s):  
Literature Review ◽  
Structural Modeling ◽  
Interaction Matrix ◽  
Extensive Literature ◽  
Offshore Drilling ◽  
Interpretive Structural Modeling ◽  
Oil Drilling ◽  
Reachability Matrix ◽  
Top Managers ◽  
Offshore Oil

Abstract The process of offshore drilling faces several challenges. The process of mixing of water and oil results in issues that lead to the contamination of ocean water. Therefore, this study focuses on the hazards and the measures taken to cover up those hazards of offshore drilling. There are types of offshore drilling hazards such as health hazards and safety hazards. In connection to identify the hazards facing in offshore drilling and taking measures to prevent these hazards, ISM (interpretive structural modeling) technique is used. Data is collected through extensive literature review and by conducting interviews from Japan and China. Experts from academia and industry specialists are approached for interview. Eight important Measures to prevent the hazards due to offshore drilling have been identified. And the relationship among these measures are depicted by constructing SSIM (structural self-interaction matrix). The next step of ISM technique which is reachability matrix, developed which also establish the driving and dependence power of each variable. After reachability matrix a diagram is discussed where the measures are depicted in relation to their dependency, drive and independency levels, which show the influence of each measure with other. This study is valuable in the field of offshore drilling for top managers in decision making and for literature review study. Further, this study has some limitation, if the contributions of experts from other countries would have been exerted in our research that may came up with more measures for the prevention of hazards encounter in Offshore oil drilling. Further, quantitative analysis should be considered to find the absolute values to evaluate the measure.

scholarly journals Characterization of Adopters and Non Adopters of Credit Cards in Indian Banking Industry

2017 ◽  
Vol 3 (1) ◽  
pp. 1
Author(s):  
Kamalpreet Kaur ◽  
Mandeep Kaur
Keyword(s):  
Banking Sector ◽  
Banking Industry ◽  
Credit Cards ◽  
Recent Issue ◽  
Public Sector Banks ◽  
Time Period ◽  
Financing Pattern ◽  
Asset Quality ◽  
Delivery Channel

In Indian banking industry, plastic cards can be considered as one of the product as well as process innovation in which Credit Cards have gained prominence as a delivery channel for conducting banking transactions. The present study investigates the recent issue related to the launch of one of the innovation in plastic cards in Indian Banking Sector. The main objective of the study is to identify the characteristics of the banks which could have been affected with the adoption of Credit Cards. For this purpose, all the scheduled commercial banks (79 in number which consists of 27 Public Sector Banks, 23 Private Sector Banks and 29 Foreign Sector Banks) have been taken as sample. The whole sample of banks has been categorized into adopter and non adopter groups. The time period of the study is of 14 years i.e. from 2000 to 2013. Various Bank specific variables Viz. Age, Efficiency, Size, Asset Quality, Profitability, Diversification, Capitalisation, Cost of Operations, Financing Pattern, Liquidity and Industry Advantage have been taken into consideration which may help to demarcate adopters and non adopters. It has been concluded that the initiators and adopters take advantage over the non adopter ones and thus former have found to perform better in terms of various parameters. Overall, the adopter banks are larger in size, older in age, more profitable, having lesser branches, more market share and more liquid as compare to late adopter ones.

scholarly journals Impact of Digital Banking in India: Trends & Challenges

2020 ◽  
pp. 69-73
Keyword(s):  
Economic Growth ◽  
Banking Sector ◽  
Banking Industry ◽  
Human Life ◽  
Secondary Data ◽  
Short Time Period ◽  
Indian Economy ◽  
Time Period ◽  
Bank Accounts ◽  
Short Time

For the growth of any country’s economy various sectors play a very important role. In the Indian economic growth banking sector is the most important aspects. Banking sector become the backbone of Indian economy. Any changes regarding technology or other aspects directly impact the growth of the economy. With the change in technology various changes occur in banking sector. Now more of customers are educated. They don’t want to stand in queue for various activities like: Make payments, Deposit Cheque, Open bank accounts, Deposit Cheque and many more. With the change in time now digital banking introduced and it proves a star for the banking sector. Today’s era accept this digital banking concept very easily and in a short time period it become more demanded mode of transaction in the market. In this paper we analyse the concept of digital banking. How it effects the human life. The research is based on secondary data. The concept of digital banking in banking industry brings numerous opportunities. But with every benefits some risk also introduced. And this digital banking also come with some risk.

scholarly journals Reality of short-term causality of Islamic and conventional banking term deposit rates in Pakistan

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Mushafiq ◽  
Tayyebah Sehar
Keyword(s):  
Causal Relationship ◽  
Banking Sector ◽  
Banking System ◽  
Impulse Response Function ◽  
Short Term ◽  
Causality Test ◽  
Monthly Data ◽  
Content Type ◽  
Time Period ◽  
Practical Implications

Purpose The purpose of this study is to find the empirical causal relationship between Islamic bank term deposit rates (IBTDR) and conventional bank term deposit rates (CBTDR) in the short-term. Design/methodology/approach This study analyzes the short-term causal relationship between the term deposit rates (TDRs) for the time period of three years 2015 to 2018 on monthly data of IBTDR and CBTDR. Granger causality test, variance decomposition and impulse response function are applied to examine if there is any short-term causal relationship between the IBTDR and CBTDR. Findings This empirical study establishes that the IBTDR are dependent on the CBTDR in the short-term. Practical implications This research provides an insight for the customers of TDRs of the Islamic banking system. This study is not only a significant insight for the end-users but also for the regulators and researchers as it provides important empirical evidence. This could lead to further research on the reasons for causality. Originality/value There has not been any study of this nature in Pakistan to identify the causality of the two-TDRs. This research expands the dynamics of research in the context of the banking sector.

scholarly journals Determining Key Driving Factors for the Successful Retention of Customers of Indian Banks: An Empirical Contemplate

2020 ◽  
Vol 9 (1) ◽  
pp. 2626-2633
Keyword(s):  
Customer Service ◽  
Banking Sector ◽  
Research Work ◽  
Customer Retention ◽  
Secondary Data ◽  
Driving Factors ◽  
Extensive Literature ◽  
Five Factors ◽  
Indian Banks ◽  
Almost All

This study is an attempt to examine the key drivers for successful retention of customers in the Indian banking sector. Due to flow of LPG, the competitiveness in the banking sector has increased significantly and banks are not only competing with each other but also with other non-banking financial institutions (Hull, 2002). As almost all banks provide nearly identical services, so to survive in the long term and to distinguish themselves, they have to apply their own strategy and one of that is how to retain the existing customers. So, in order to enjoy sustainable competitive advantages, customer retention is the most vital marketing strategy. The key objective of this research work is to find out different factors and to identify the key factors among them which will help the banks to retain the existing customers. The results indicate that Customer service, price of product and Service and CRM are the most significant and essential factors which work towards retention of customer. Here the study used both primary and secondary data under which 33 factors have been identified from the extensive literature review and grouped under five factors and through questionnaire the above items were ranked according to their weightage. Out of which five factors identified as drivers which will help the Banking Industry to become success through the customer retention. Here the study applies the statistical techniques like mean, standard deviation and weightage score to find out the driving factors which help to retain the existing customers as well as to create new customers in different banks of India. The findings of the study will help the Indian Banking sector, authority, policy framers, and researchers to study the customer’s perception, their priorities and attitude which will help the banks to minimize customer’s churn and maximize their retention.

Modeling the lean barriers for successful lean implementation: TISM approach

2018 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Anup Prabhakarrao Chaple ◽  
Balkrishna Eknath Narkhede ◽  
Milind M. Akarte ◽  
Rakesh Raut
Keyword(s):  
Lean Manufacturing ◽  
Extensive Literature ◽  
Management Skills ◽  
Interpretive Structural Modeling ◽  
Power Cost ◽  
Lean Implementation ◽  
Content Type ◽  
Power And Dependence ◽  
Practical Implications ◽  
Internal Funding

Purpose Companies have been implementing lean manufacturing to improve their business performances. However, many of them have difficulties in the implementation because of various barriers, thus encountering failures. This paper aims to prioritize and analyze the lean barriers for better understanding and interpretation for successful lean implementation. Design/methodology/approach Extensive literature review has been carried out to identify the lean barriers. Subsequently, total interpretive structural modeling (TISM) has been adopted where lean experts’ inputs have been sought to obtain the self-interaction and reachability matrix. Further, driving power and dependence of lean barriers have been derived, and TISM-based lean barrier model has been developed. Findings Insufficient management time, insufficient supervisory skills and insufficient senior management skills are the significant barriers with highest driving power and lowest dependence. With low driving power, cost- and funding-related barriers such as cost of the investment, internal funding and external funding are found to be less important barriers. Practical implications This model provides a more realistic approach to the problems faced by practitioners during lean implementation. Thus, it provides a roadmap to implement lean by focusing on reducing or eliminating important barriers. Originality/value The paper not only provides a TISM-based model of contextual relationships among lean barriers but also describes the validation of this model.

Customer Retention Programs of CRM and Customer Retention in E-Banking

2012 ◽  
Vol 3 (1) ◽  
pp. 18-32
Author(s):  
Alireza Nili ◽  
Abbas Keramati
Keyword(s):  
Customer Service ◽  
Online Community ◽  
Banking Sector ◽  
Customer Retention ◽  
Customer Relationship ◽  
Loyalty Programs ◽  
Bank Branches ◽  
Top Managers ◽  
Service Loyalty ◽  
Retention Programs

This study, considering various viewpoints and concepts about customer relationship management (CRM), aims to propose a comprehensive set of customer retention programs of CRM (including customer service, loyalty programs, customization, and online community) and describe the correlation between each of these programs and customer retention. In doing so, the empirical data collected by the means of the designed questionnaire distributed to the top managers working in e-banking sector of two private and two governmental Iranian bank branches were analyzed. The results of this analysis represent the positive and significant correlation between each of the customer retention programs of CRM and customer retention. Moreover, based on the findings of this research, among these programs, customer service has the most significant and customization has the lowest correlation with customer retention in e-banking of these banks.

Sign in / Sign up

Export Citation Format

Share Document