EXTENT OF INFORMATION MANAGEMENT ON EFFECTIVENESS OF DEBT COLLECTION IN COMMERCIAL BANKS.

2017 ◽  
Vol 2 (4) ◽  
pp. 65
Author(s):  
Peter Kitonga
Keyword(s):  
Information Technology ◽  
Data Analysis ◽  
Information Management ◽  
Commercial Banks ◽  
Quantitative Methods ◽  
Sampling Technique ◽  
Descriptive Statistics ◽  
Primary Data ◽  
Sensitive Information ◽  
Debt Collection

Purpose: The study aimed to examine the extent of information management on effectiveness of debt collection in commercial banks.Methodology: The research was carried out through descriptive survey design. The total population of the study was 1118credit managers/supervisors or branch managers of the 37 commercial banks. A sample size of 118 respondents was selected through random sampling technique, which represents a 10% of the population. The study used both secondary and primary data specifically the study used a questionnaire as the preferred data collection tool. The questionnaire had close ended questions only. Secondary data on the level of Nonperforming loans/Gross loans was also collected. This study used the quantitative method of data analysis. Quantitative methods of data analysis included inferential and descriptive statistics. Descriptive statistics included frequencies and measures of tendency mainly mean. Inferential statistics include correlation and regression analysis. The tool for data analysis was Statistical Package for Social Sciences (SPSS) version 20 program. The results were presented using tables and pie charts to give a clear picture of the research findings.Results: Results also led to the conclusion that management information system of the bank has been crucial in assisting employees to enhance their performance and productivity.  It was possible to conclude that that the relationship between information technology management and non-performing loans is negative and significant.  The findings imply that information technology has significant negative effect on non-performing loans.Policy recommendation: it is recommended that staff competence be emphasized in the banks as it has an effect on the overall achievement of effective debt collection practices. Therefore the management is urged to encourage sharing of potentially sensitive information on costs, quality, and productivity on financial performance with other employees.

EFFECT OF FINANCIAL RESOURCES ON THE EFFECTIVENESS OF DEBT COLLECTION IN COMMERCIAL BANKS

2017 ◽  
Vol 2 (4) ◽  
pp. 46
Author(s):  
Peter Kitonga
Keyword(s):  
Data Analysis ◽  
Commercial Banks ◽  
Quantitative Methods ◽  
Survey Design ◽  
Sampling Technique ◽  
Descriptive Statistics ◽  
Financial Resources ◽  
Primary Data ◽  
Sensitive Information ◽  
Debt Collection

Purpose: The study aimed to examine the effect of financial resources on the effectiveness of debt collection in commercial banks.Methodology: The research was carried out through descriptive survey design.  The total population of the study was 1118credit managers/supervisors or branch managersof the 37 commercial banks. A sample size of 118 respondents was selected through random sampling technique, which represents a 10% of the population. The study used both secondary and primary data specifically the study used a questionnaire as the preferred data collection tool. The questionnaire had close ended questions only. Secondary data on the level of Nonperforming loans/Gross loans was also collected. This study used the quantitative method of data analysis. Quantitative methods of data analysis included inferential and descriptive statistics. Descriptive statistics included frequencies and measures of tendency mainly mean. Inferential statistics include correlation and regression analysis. The tool for data analysis was Statistical Package for Social Sciences (SPSS) version 20 program. The results were presented using tables and pie charts to give a clear picture of the research findings.Results:Correlation results led to the conclusion that the relationship between financial resources and non-performing loans is negative and significant. This implies that an increase in the financial resources led to a decrease in non-performing loans. This further implies that financial resources influenced or affected non-performing loans negatively.Policy recommendation:it is recommended that staff competence be emphasized in the banks as it has an effect on the overall achievement of effective debt collection practices. Therefore the management is urged to encourage sharingofpotentially sensitive information on costs, quality, and productivity on financial performance with other employees.

scholarly journals DETERMINANTS OF STAFF COMPETENCY ON THE EFFECTIVENESS OF DEBT COLLECTION IN COMMERCIAL BANKS

2017 ◽  
Vol 2 (4) ◽  
pp. 24
Author(s):  
Peter Kitonga
Keyword(s):  
Data Analysis ◽  
Commercial Banks ◽  
Quantitative Methods ◽  
Job Training ◽  
Employee Performance ◽  
Descriptive Statistics ◽  
Primary Data ◽  
Sensitive Information ◽  
On The Job Training ◽  
Debt Collection

Purpose: The study aimed to examine the determinants of determinants of staff competency on the effectiveness of debt collection    in commercial banks.Methodology:The research was carried out through descriptive survey design.  The total population of the study was 1118credit managers/supervisors or branch managersof the 37 commercial banks. A sample size of 118 respondents was selected through random sampling technique, which represents a 10% of the population. The study used both secondary and primary data specifically the study used a questionnaire as the preferred data collection tool. The questionnaire had close ended questions only. Secondary data on the level of Nonperforming loans/Gross loans was also collected. This study used the quantitative method of data analysis. Quantitative methods of data analysis included inferential and descriptive statistics. Descriptive statistics included frequencies and measures of tendency mainly mean. Inferential statistics include correlation and regression analysis. The tool for data analysis was Statistical Package for Social Sciences (SPSS) version 20 program. The results were presented using tables and pie charts to give a clear picture of the research findings.Results: It was possible to conclude that staff competence was highly emphasized in the banks. Results led to a conclusion that all employees received induction training and all the learning was incorporated on the job training. Results revealed that on the job training was important and effective in improving employee performance; training had improved the employees’ knowledge gap about the bank, which helped them to adjust comfortably to the work environment. It was also possible to conclude that the bank encouraged staff exchange programs with other employees who improve work knowledge and productivity and the bank offers short training in form of seminars to improve staff competency.Correlation results led to conclusion that that the relationship between staff competency and non-performing loans is negative and significant. The findings imply that staff competency has a significant effect on non-performing loans in the banks.Policy recommendation:it is recommended that staff competence be emphasized in the banks as it has an effect on the overall achievement of effective debt collection practices. Therefore the management is urged to encourage sharingofpotentially sensitive information on costs, quality, and productivity on financial performance with other employees.

scholarly journals DETERMINANTS OF EFFECTIVE DEBT COLLECTION IN COMMERCIAL BANKS IN KENYA

2017 ◽  
Vol 2 (4) ◽  
pp. 1
Author(s):  
Peter Kitonga
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Data Analysis ◽  
Commercial Banks ◽  
Quantitative Methods ◽  
Management Information Systems ◽  
Descriptive Statistics ◽  
Management Information ◽  
Debt Collection ◽  
The Relationship

Purpose: The purpose of this study was to determine the determinants of effective debt collection practices in Kenyan commercial banks.Methodology:The research was carried out through descriptive survey design.  The total population of the study was 1118credit managers/supervisors or branch managersof the 37 commercial banks. A sample size of 118 respondents was selected through random sampling technique, which represents a 10% of the population. The study used both secondary and primary data specifically the study used a questionnaire as the preferred data collection tool. The questionnaire had close ended questions only. Secondary data on the level of Nonperforming loans/Gross loans was also collected. This study used the quantitative method of data analysis. Quantitative methods of data analysis included inferential and descriptive statistics. Descriptive statistics included frequencies and measures of tendency mainly mean. Inferential statistics include correlation and regression analysis. The tool for data analysis was Statistical Package for Social Sciences (SPSS) version 20 program. The results were presented using tables and pie charts to give a clear picture of the research findings.Results:Results indicated that staff competence was highly emphasized in the banks. Results also revealed that the banks had invested in management information systems which were easy to use and compatible with other bank systems in place. Correlation results led to conclusion that that the relationship between staff competency and non-performing loans is negative and significant. It was concluded that the bank also had invested heavily intechnological resources to ensure smooth work flow of employees. Correlation results led to the conclusion that the relationship between financial resources and non-performing loans is negative and significant. The study further concludes that that the relationship between information technology management and non-performing loans is negative and significant.  The findings imply that information technology has significant negative effect on non-performing loans.Policy recommendation:The study also recommends that investment in Information technology be emphasized in the banks as it has an effect on the overall achievement of competitive advantage. Therefore the organization is urged to invest in management information systems which are easy to use and which facilitate minimization of administration and operational costs.

scholarly journals PERAN CITRA MEREK DALAM MEMEDIASI PENGARUH WOM TERHADAP NIAT BELI PRODUK NUTRISI MEREK HERBALIFE

2019 ◽  
Vol 8 (4) ◽  
pp. 2209
Author(s):  
Komang Priti Elizabeth Fallo ◽  
Ni Wayan Sri Suprapti
Keyword(s):  
Data Analysis ◽  
Purchase Intention ◽  
Word Of Mouth ◽  
Brand Image ◽  
Sampling Technique ◽  
Descriptive Statistics ◽  
Primary Data ◽  
Multiple Test ◽  
Image Variables

The aim of the study was to analyze the role of brand image in mediating the influence of word of mouth on the purchase intention of Herbalife brand nutrition products in Denpasar City. The sample was 100 people with non probability sampling technique. Primary data was obtained by distributing questionnaires and analyzed using descriptive statistics of the average count and inferential statistics in the form of path analysis and multiple test. The results of data analysis showed that the word of mouth variable had a positive and significant effect on brand image, brand image variables had a positive and significant effect on purchase intention, word of mouth variables had a positive and significant effect on purchase intention, and brand image variables played a part in mediating influence. word of mouth to buy Herbalife brand nutrition products.

scholarly journals Analisis Faktor-Faktor yang Mempengaruhi Kepatuhan Wajib Pajak ( Studi Kasus pada Wajib Pajak Orang Pribadi dan Badan di Wilayah Kota Jambi

2019 ◽  
Vol 20 (1) ◽  
pp. 43
Author(s):  
Wirmie Eka Putra ◽  
Indra Lila Kusuma ◽  
Maya Widyana Dewi
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Data Processing ◽  
Sampling Technique ◽  
Descriptive Statistics ◽  
Primary Data ◽  
City Region ◽  
Analysis Techniques ◽  
Tax Amnesty ◽  
Region Data

This study aims to examine the effect of tax amnesty, knowledge of taxation, tax services and tax sanctions on taxpayer compliance. The sampling technique that will be used in this study is purposive sampling technique. Primary data is collected by distributing questionnaires. The research sample was 45 respondents of individual and body taxpayers found in Jambi City Region. Data analysis techniques in this study are descriptive statistics and multiple regression analysis. The software used for data processing is SPSS version 21 for Windows. The results of testing the hypothesis are as follows. Simultaneously, tax amnesty, knowledge of taxation, tax authorities and tax sanctions affect taxpayer compliance. Partially, tax amnesty, knowledge of taxation on taxation sanctions has an effect on taxpayer compliance and service of tax authorities has no effect.

scholarly journals THE INFLUENCE OF KNOWLEDGE, RELIGIOSITY, AND POCKET MONEY ON STUDENTS' INTEREST FOR SAVING IN SHARIA COMMERCIAL BANKS

2021 ◽  
Vol 1 (1) ◽  
pp. 1-11
Author(s):  
Fanny Qurrati A’inina ◽  
Mardi Mardi ◽  
Santi Susanti
Keyword(s):  
Data Analysis ◽  
Random Sampling ◽  
Commercial Banks ◽  
Sample Selection ◽  
Sampling Technique ◽  
Primary Data ◽  
State University ◽  
Partial Knowledge ◽  
Regression Analyses ◽  
Pocket Money

This research aims to determine the effect of Knowledge, Religiosity, and Pocket Money on interest for saving in shariah banks. Data collection techniques using questionnaires and using primary data with a population of 503 students from the Faculty of Economics at the State University of Jakarta. The sample selection was done by proportional random sampling technique which resulted 205 samples. Data analysis uses several regression analyses with the help of SPSS. The results showed: (1) Partial knowledge has a positive and significant effect on interest in saving. (2) Partial religiosity does not affect interest in saving. (3) Partial pocket money has a positive and significant effect on interest in saving. (4) Knowledge, religiosity and pocket money simultaneously affect interest in saving.    

PENGARUH KEPEMIMPINAN DAN MOTVASI KERJA TERHADAP KUALITAS PELAYANAN PUBLIK (STUDI KASUS PADA KANTOR KEMENTERIAN AGAMA SUNGAI PENUH )

2020 ◽  
Author(s):  
Pahrizal
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Public Service ◽  
Random Sampling ◽  
Secondary Data ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Analysis Techniques ◽  
Intervening Variables

The research is proposed to test the influence of Leadership and Motivation Work on Public Service Quality. The population in this study was the Kantor Kementerian Agama Sungai Penuh who had received the last 1 year service at the Kantor Kementerian Agama Sungai Penuh, amounting to 260 people. Furthermore, by using the Slovin formula, a sample size of 158 people was chosen with a sampling technique based on Simple Random Sampling. This study uses primary data and secondary data. Data analysis techniques used are path analysis and hypothesis testing using t test with data analysis using SPSS version 20. The results of the study based on showing that partially the Leadership and motivation work have a positive and significant effect on Public Service Quality. The results also show that motivation work variables act as intervening variables between Leadership and Public Service Quality.

THE EFFECT OF THE SHARIA SUPERVISORY BOARD AND THE BOARD OF COMMISSIONERS ON THE FINANCIAL PERFORMANCE OF SHARIA COMMERCIAL BANKS IN INDONESIA

2021 ◽  
Vol 3 (1) ◽  
pp. 60-73
Author(s):  
Ahmad Fauzul Hakim Hasibuan ◽  
Fuadi Fuadi ◽  
Angga Syahputra
Keyword(s):  
Data Analysis ◽  
Financial Performance ◽  
Commercial Banks ◽  
Supervisory Board ◽  
Secondary Data ◽  
Sampling Technique ◽  
Islamic Banks ◽  
Purposive Sampling ◽  
Islamic Bank

This study aims to determine the influence of the Sharia Supervisory Board and the Board of Commissioners on the Financial Performance of Islamic Banks in Indonesia. This study used secondary data from 12 banks.The sampling technique used is the purposive sampling technique. The method of data analysis used is multiple linear regression.The results partially show that the sharia supervisory board and board of commissioners positively and significantly influence the financial performance of Islamic banks in Indonesia. Simultaneously,the board of commissioners and the sharia supervisory board positively and significantly influence the financial performance of Islamic bank

scholarly journals CREATING SUSTAINABLE COMPETITIVE ADVANTAGE IN BANKING THROUGH TECHNOLOGY, CUSTOMER RELATIONSHIP MANAGEMENT AND INTERNAL MARKERTING

2017 ◽  
Vol 1 (1) ◽  
pp. 74
Author(s):  
Lilian Achieng Onyango ◽  
Dr. Paul Katuse
Keyword(s):  
Information Technology ◽  
Data Analysis ◽  
Competitive Advantage ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
Descriptive Statistics ◽  
Customer Relationship ◽  
Sustainable Competitive Advantage ◽  
Significant Positive Effect ◽  
Positive Effect

Purpose: The purpose of the study was to establish the need of creating sustainable competitive advantage in banking through technology, customer relationship management and internal marketing.Methodology: The research was carried out through an explanatory research. The target population of the study was 3,193 employees of the Co-op Bank. A sample of 68 employees spread across the bank was selected. The researcher used descriptive and inferential statistics in this study.  The study used primary data. The study used a questionnaire as the preferred data collection tool. This study used the quantitative method of data analysis which included inferential and descriptive statistics. Descriptive statistics included frequencies and measures of tendency mainly means and frequencies. Inferential statistics included correlation analysis. The tool for data analysis was Statistical Package for Social Sciences (SPSS) version 17 program. The results were presented using tables and pie charts to give a clear picture of the research findings.Results: The findings indicated that information technology has significant positive effect on competitive advantage. The findings also showed that customer relationship management (CRM) has a significant positive effect on competitive advantage of banks. The findings further implied that internal marketing has a significant effect on competitive advantage. Further the findings implied that information technology has significant positive effect on competitive advantage.Unique contribution to theory, practice and policy: Following study results, it was recommended that investment in Information technology be emphasized in the banks as it has an effect on the overall achievement of competitive advantage. The study also recommended that banks should emphasize customer relationship by investing in a customer relationship management system. It was further recommended that employees are central to an effective CRM and as such firms must manage its relationships with their employees if they have any hope of fully serving customer needs and that this is especially important in firms where employees are the eyes of customers.

scholarly journals Kontribusi Motivasi Belajar dan Kompetensi Pedagogik Guru Terhadap Hasil Belajar Mata Diklat Keterampilan Komputer dan Pengelolaan Informasi (KKPI) Siswa Kelas X di SMK Negeri 1 Tilatang Kamang

2014 ◽  
Vol 2 (1) ◽  
Author(s):  
Ilham Adi Putra ◽  
Zulkifli Naansah ◽  
Sukaya Sukaya
Keyword(s):  
Data Analysis ◽  
Information Management ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Learning Motivation ◽  
Motivation To Learn ◽  
Management Skills ◽  
Multiple Correlation ◽  
Analysis Technique ◽  
Pedagogical Competence

This research is purposed to reveal scales of student’s learning motivation contribution and pedagogical competence of teachers grade for computer and information management skills subject at X class SMKN 1 Tilatang Kamang. The type of this research is descriptive correlation. Populations in this research are 164 students, and samples are amount to 62 students of X class SMKN 1 Tilatang Kamang, school of year 2012/2013. Samples are taken by simple random sampling technique. Data were collected by questionnaire and documentation. Data analysis technique in this research is Pearson product moment and multiple-correlation. Results from data analysis claimed that there are contributions from learning motivation and pedagogical competence of teachers grade of computer and information management skills subject at X class SMKN 1 Tilatang Kamang, as follow: (1) student’s learning motivation gives contribution to student’s grade by 21,34%, (2) pedagogical competence of teachers gives contribution to student’s grade by 17,89%, (3) student’s motivation to learn together with pedagogical competence of teachers give contribution to student’s grade by 27,98%. This research suggest that student’s motivation to learn and pedagogical competence of teachers give contribution to student’s grade.

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