PENGARUH KEPEMIMPINAN DAN MOTVASI KERJA TERHADAP KUALITAS PELAYANAN PUBLIK (STUDI KASUS PADA KANTOR KEMENTERIAN AGAMA SUNGAI PENUH )

2020 ◽  
Author(s):  
Pahrizal
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Public Service ◽  
Random Sampling ◽  
Secondary Data ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Analysis Techniques ◽  
Intervening Variables

The research is proposed to test the influence of Leadership and Motivation Work on Public Service Quality. The population in this study was the Kantor Kementerian Agama Sungai Penuh who had received the last 1 year service at the Kantor Kementerian Agama Sungai Penuh, amounting to 260 people. Furthermore, by using the Slovin formula, a sample size of 158 people was chosen with a sampling technique based on Simple Random Sampling. This study uses primary data and secondary data. Data analysis techniques used are path analysis and hypothesis testing using t test with data analysis using SPSS version 20. The results of the study based on showing that partially the Leadership and motivation work have a positive and significant effect on Public Service Quality. The results also show that motivation work variables act as intervening variables between Leadership and Public Service Quality.

PENGARUH KARAKTERISTIK PERSONAL DAN KOMPETENSI PENGHULU TERHADAP KUALITAS PELAYANAN (STUDI KASUS PADA KANTOR URUSAN AGAMA KECAMATAN SUNGAI PENUH )

2020 ◽  
Author(s):  
Cik Gaza
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Secondary Data ◽  
Personal Characteristics ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Analysis Techniques ◽  
City Community ◽  
Intervening Variables

The research is proposed to test the influence of personal characteristics and penghulu competencies on service quality. The population in this study was the Sungai Penuh City community who had received the last 1 year service at the Kantor Urusan Agama Kecamatan Sungai Penuh, amounting to 150 people. Furthermore, by using the Slovin formula, a sample size of 110 people was chosen with a sampling technique based on Simple Random Sampling. This study uses primary data and secondary data. Data analysis techniques used are path analysis and hypothesis testing using t test with data analysis using SPSS version 20. The results of the study based on showing that partially the personal characteristics and competence of penghulu have a positive and significant effect on service quality. The results also show that penghulu competency variables act as intervening variables between personal characteristics and service quality.

scholarly journals KERENTANAN SOSIAL TERHADAP BANJIR DI BANTARAN SUNGAI BENGAWAN SOLO PASCA RELOKASI MANDIRI

2017 ◽  
Vol 19 (2) ◽  
pp. 105
Author(s):  
Agustina Setyaningrum ◽  
Dyah Rahmawati H ◽  
Muh. Aris Marfai
Keyword(s):  
Data Analysis ◽  
Spatial Data ◽  
Social Vulnerability ◽  
Random Sampling ◽  
Secondary Data ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Spatial Data Analysis ◽  
Primary Data ◽  
Multi Criteria Evaluation

<p class="judulabstrakindoCxSpFirst"><strong>ABSTRAK</strong></p><p class="abstrak">Banjir besar pada akhir tahun 2007 mengharuskan Pemerintah Kota Surakarta untuk melaksanakan program relokasi paska terjadinya banjir. Masyarakat pindah dan menempati lokasi relokasi namun tidak jauh dari bantaran Sungai Bengawan Solo. Penelitian ini bertujuan untuk menilai tingkat kerentanan sosial masyarakat terhadap banjir pasca relokasi yang bertempat tinggal di sempadan Sungai Bengawan Solo. Data yang digunakan dalam penelitian ini meliputi data primer dan data sekunder. Teknik pengambilan sampel yaitu <em>s</em><em>imple random sampling. </em>Analisis data keruangan dilakukan dengan metode <em>Spatial Multi Criteria Evaluation (SMCE)</em><em>. </em>Penilaian kerentanan dengan menggunakan dua skenario yaitu skenario lingkungan dan skenario ekonomi. Hasil proses SMCE menunjukkan bahwa di lokasi relokasi, terdapat wilayah-wilayah yang masuk dalam kerentanan sosial tinggi dan sedang. Berdasarkan skenario lingkungan, menunjukkan bahwa seluruh kelurahan/desa lokasi relokasi memiliki kerentanan tinggi kecuali Kelurahan Mojosongo yang memiliki kerentanan sedang. Berdasarkan skenario ekonomi, menunjukan lokasi relokasi yang termasuk dalam kerentanan tinggi adalah Kelurahan Semanggi, Jebres, dan Desa Gadingan. Sedangkan lokasi relokasi yang termasuk dalam kerentanan sedang dalam skenario ekonomi adalah Kelurahan Mojosongo, Desa Laban, dan Desa Plumbon.</p><p><strong>Kata k</strong><strong>unci</strong>: kerentanan, banjir, relokasi</p><p class="judulabstrakingCxSpMiddle"><strong>ABSTRACT</strong></p><p class="Abstrakeng">        Great flood at the end of 2007 requires Government of Surakarta to implement the relocation program after the flood. The community moved and occupied the relocation site but not far from the banks of Bengawan Solo River. The aims of the study are to assess the level of social vulnerability after relocation. The data used in this study consist of primary data and secondary data. The sampling technique used in this study was simple random sampling. Spatial data analysis was conducted using Spatial Multi Criteria Evaluation (SMCE). The vulnerability assessment using two scenarios, the environmental scenario and economic scenario. Results of the SMCE showed that in relocation sites there are areas that fall into high and medium social vulnerability. Based on the environmental scenarios, the relocation areas have high vulnerability except for Mojosongo which have moderate vulnerability. Based on the economic scenarios, the relocation area that included in high vulnerability are Semanggi, Jebres, and Gadingan.While the relocation area that included in moderate vulnerability using economic scenario are Mojosongo, Laban, and Plumbon.</p><p><strong><em>Keywords</em></strong><em>: </em><em>vulnerability, flood, relocation </em></p>

scholarly journals PENGARUH BUDAYA ORGANISASI TERHADAP KEPUASAN KERJA KARYAWAN PT. TELKOM KANTOR WILAYAH PALEMBANG

JEMBATAN ◽  
2018 ◽  
Vol 14 (1) ◽  
pp. 25-32
Author(s):  
Debitri Primasheila ◽  
Agustina Hanafi ◽  
Supardi A.Bakri
Keyword(s):  
Job Satisfaction ◽  
Organizational Culture ◽  
Data Analysis ◽  
Random Sampling ◽  
Secondary Data ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Simple Linear Regression ◽  
Regional Office

This study aims to find out the effect of the organizational culture on job satisfaction of the employees of PT Telkom of Palembang Regional Office. The population was all employees of PT Telkom of Palembang Regional Office with the total number of 154 people and the number of the sample was 61 respondents taken using simple random sampling technique. The method of data collection used a questionnaire for getting the primary data. To support the primary data, the secondary data were collected using interview and documentation technique. The method of data analysis used simple linear regression. The data were processed using the application of Statistical Product and Service Solution (SPSS) Version 20. The result of the study shows that the organizational culture significantly influences the job satisfaction of the employees of PT Telkom of Palembang Regional Office. Keywords: Organizational Culture, Job Satisfaction

scholarly journals PENGARUH CITRA MEREK, KUALITAS PELAYANAN DAN PERSEPSI HARGA TERHADAP KEPUASAN MAHASISWA DI UNIVERSITAS MUHAMMADIYAH TANGERANG

2019 ◽  
Vol 18 (2) ◽  
pp. 121-143
Author(s):  
Ade Indra Permana ◽  
Mulky Fauzan ◽  
Sugeng Lubar Prastowo
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Random Sampling ◽  
Brand Image ◽  
Secondary Data ◽  
Simple Random Sampling ◽  
Total Sample ◽  
Primary Data ◽  
Perceived Price ◽  
Students Satisfaction

This study aims to analyze the influence of brand image, service quality, and perceived price and its implication towards student satisfaction in Universitas Muhammadiyah Tangerang (UMT). This research is quantitative in nature. Both primary and secondary data were obtained from various source such as journals. Primary data were gathered using questionnaire which were distributed to the target respondent. The population consists of active students from Faculty of Engineering and Faculty of Economy actively studying in 2017 using a purposive sampling. Total sample of 100 students were obtained. Data were analyzed using SPSS version 23. The research found that the brand image, service quality and perceived price are affecting students satisfaction of Universitas Muhammadiyah Tangerang. Researcher suggests UMT to improve their brand image, also to improve administration services and lecturer quality. In addition UMT shall adjust their tuition costing structure to win the competition in pricingPenelitian ini bertujuan untuk menganalisis pengaruh Citra Merek, Kualitas Layanan dan Persepsi Harga Terhadap Kepuasan Mahasiswa di Universitas Muhammadiyah Tangerang (UMT). Penelitian bersifat kuantitatif dan bersifat explanatory, sedangkan teknik pengumpulan data berdasarkan kuesioner dan dokumen. Populasi penelitian ini adalah mahasiswa dari fakultas teknik dan fakultas ekonomi yang aktif berkuliah pada tahun 2017. Metode pengambilan sample menggunakan metode probability sampling dan teknik pengambilan sampel dengan menggunakan simple random sampling. Penentuan ukuran sampel menggunakan rumus Slovin dengan tingkat kesalahan 10% berjumlah 100 mahasiswa yang diambil sebagai responden. Data yang terkumpul dianalisa menggunakan SPSS versi 23. Hasil penelitian ditemukan bahwa Citra Merek, Kualitas Layanan dan Persepsi Harga secara signifikan berpengaruh terhadap Kepuasan Mahasiswa di UMT. Peneliti menyarankan UMT perlu meningkatkan citra merek, dan juga melakukan peningkatan di kualitas staf administrasi dan pengajar. Selain itu UMT perlu meninjau kembali biaya perkuliahan yang dikenakan ke mahasiswa agar dapat meningkatkan daya saing

Pengaruh Promosi dan Kualitas Layanan terhadap Minat Masyarakat Membayar Zakat

2020 ◽  
Vol 3 (2) ◽  
pp. 126-135
Author(s):  
Erdani Murdani Nur
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Service Quality ◽  
Significant Influence ◽  
Random Sampling ◽  
Field Research ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Analysis Technique ◽  
Collection Methods

Zakat is one of the pillars of Islam that every capable Muslim must do. One of the institutions that manage zakat funds is the National Zakat Agency (BAZNAS). This study aims to partially and simultaneously examine the effect of promotion and service quality on people's interest in paying zakat through BAZNAS, Indragiri Hilir Regency. This type of research is field research. The data used in this study were primary and secondary. 87 Respondents in this study were Muzakki in BAZNAS Indragiri Hilir Regency. The sampling technique used was simple random sampling. The data collection methods were questionnaires, interviews, and documentation. The data analysis technique partially used the t-test and simultaneously used the Anova test. The results showed that either partially or simultaneously, promotion and service quality had a significant influence on people's interest in paying zakat in BAZNAS, Indragiri Hilir Regency.

scholarly journals ANALISIS PENDAPATAN USAHATANI KENTANG DI DESA SINSINGON KECAMATAN PASSI TIMUR KABUPATEN BOLAANG MONGONDOW

2020 ◽  
Vol 16 (1) ◽  
pp. 59
Author(s):  
Ferry Runturambi ◽  
Rine Kaunang ◽  
Theodora Maulina Katiandagho
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Average Cost ◽  
Random Sampling ◽  
Secondary Data ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Average Income ◽  
Total Average Cost ◽  
Total Average

This study aims to analyze the income of potato farming in Sinsingon Village, Passi Timur District, Bolaang Mongondow Regency. This research was conducted in Sinsingon Village, Passi Timur District, Bolaang Mongondow Regency. Sampling in this study was carried out by simple random sampling, as many as 30 farmers who worked on potatoes. This research uses primary and secondary data. Primary data collection was carried out by direct interview with potato farmers in Sinsingon Village. Secondary data were collected from the Sinsingon Village Office and Passi Timur Sub-district Agriculutural Extension Office. Data analysis uses the formula for income and R / C ratio. The results showed that the average potato farm receipts per farmer was Rp. 18,746,000 and the total average cost per farmer is Rp. 10,891,458.33 and produce an average income per farmer of Rp. 7,854,541.67 so as to obtain an R / C ratio of> 1 which is 1.72, it means that the potato farming in Sinsingon Village, Passi Timur District is experiencing profit so that this business is worth the effort.*eprm*

scholarly journals Pengaruh Penerapan Prinsip GCG pada Persepsi Kualitas Informasi Keuangan PERUMDA Air Minum Tirta Sewaka Darma

2020 ◽  
Vol 30 (2) ◽  
pp. 293
Author(s):  
Gede Rudi Harta Pratama Giri ◽  
Ni Luh Supadmi
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Secondary Data ◽  
Sampling Technique ◽  
Financial Information ◽  
Quantitative Approach ◽  
Primary Data ◽  
Purposive Sampling ◽  
Analysis Techniques

The purpose of this study is to empirically assess the principle of transparency, accountability, accountability, independence and fairness/equality. This research was conducted at PERUMDA Air Minum Tirta Sewaka Darma with a quantitative approach that is in the form of associative. This research uses primary data of secondary data. A population of 340 employees and samples were selected using the purposive sampling technique of 56 employees. Data analysis techniques are double linear regression. Based on the results shows that transparency, accountability, responsibility, independence and fairness/equality influence positive and significant to the quality of financial information. Keywords: Transparency; Accountability; Responsibility, Independency; Fairness.

PENGARUH KARAKTERISTIK INDIVIDU DAN KOMPETENSI PEGAWAI TERHADAP KEPUASAN PELAYANAN PADA MASYARAKAT (STUDI KASUS PADA KANTOR URUSAN AGAMA KECAMATAN SUNGAI PENUH )

2020 ◽  
Author(s):  
Dwi Handayani
Keyword(s):  
Data Analysis ◽  
Community Service ◽  
Secondary Data ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Individual Characteristics ◽  
Service Satisfaction ◽  
Primary Data ◽  
Employee Competencies ◽  
The Individual

The research is proposed to test the influence of individual characteristics and employee competencies on community service satisfaction. The population in this study was the Sungai Penuh City community who had received the last 1 year service at the Kantor Urusan Agama Kecamatan Sungai Penuh, amounting to 150 people. Furthermore, by using the Slovin formula, a sample size of 110 people was chosen with a sampling technique based on Simple Random Sampling. This study uses primary data and secondary data. Data analysis techniques used are path analysis and hypothesis testing using t test with data analysis using SPSS version 20. The results of the study based on showing that partially the individual characteristics and competence of employees have a positive and significant effect on community service satisfaction. The results also show that employee competency variables act as intervening variables between individual characteristics and community service satisfaction.

scholarly journals FORMING CUSTOMER LOYALTY THROUGH FACTORS IN MEDIATION OF CUSTOMER SATISFACTION

2021 ◽  
Vol 2 (2) ◽  
pp. 233-249
Author(s):  
Agung Hudaya
Keyword(s):  
Structural Equation Modeling ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Random Sampling ◽  
Structural Equation ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Equation Modeling

The purpose of this study is to determine how price, service quality, customer satisfaction on customer loyalty and how much influence, price, service quality on customer satisfaction which has implications for customer loyalty. The sample used in this study amounted to 100 respondents who were taken by simple random sampling technique. Data analysis in this study used Structural Equation Modeling (SEM) which was carried out with the help of the SEM program from Smart PLS 3.0. Besides, this research also proves that the price variable will affect customer satisfaction, then the price will also affect customer loyalty, as well as service quality affects customer satisfaction and will also affect customer loyalty. and also the mediating variable of customer satisfaction which will affect customer loyalty. Blanja.com in Jakarta.

scholarly journals PENGARUH INDEPENDENSI, KOMPETENSI, DAN PROFESIONALISME AUDITOR TERHADAP PERTIMBANGAN TINGKAT MATERIALITAS DALAM PEMERIKSAAN LAPORAN KEUANGAN

2017 ◽  
Vol 20 (1) ◽  
pp. 16
Author(s):  
Wiwi Idawati ◽  
Roswita Eveline
Keyword(s):  
Data Analysis ◽  
Random Sampling ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Financial Statements ◽  
Primary Data ◽  
Significant Positive Effect ◽  
Public Accounting ◽  
Accounting Firm ◽  
Positive Effect

Tujuan dari penelitian ini adalah untuk memperoleh bukti empiris pengaruh independensi, kompetensi, dan profesionalisme auditor terhadap pertimbangan tingkat materialitas dalam audit laporan keuangan. Penelitian ini menggunakan studi kausalkomparatif dengan data primer yang diperoleh dengan menggunakan kuesioner. Sampel penelitian adalah auditor di Kantor Akuntan Publik (KAP) yang berlokasi di Jakarta Pusat dan Jakarta Selatan dengan teknik sampling simple random sampling. Analisis data dilakukan menggunakan regresi linier berganda, Berdasarkan penelitian ini, variabel independensi, kompetensi, dan profesionalisme auditor yang berpengaruh positif signifikan terhadap pertimbangan tingkat materialitas dalam audit laporan keuangan secara bersamaan. Kemudian, masing-masing variabel memiliki pengaruh positif signifikan pada pertimbangan tingkat materialitas dalam audit laporan keuangan juga.The aim of this research was to get empirical evidence about the effect of independence, competence, and professionalism of auditors on consideration of materiality level in the auditing of financial statements. This research uses causalcomparative study with primary data obtained using a questionnaire. The research sample was auditor on Public Accounting Firm (KAP) located in Central Jakarta and South Jakarta with a simple random sampling technique. Data analysis was used multiple linear regression, Based on this research, variable independence, competence, and professionalism of auditors were significant positive effect on considerations of materiality level in the auditing of financial statements simultaneously. Then partially, each variable has significant positive effect on considerations of materiality level in the auditing of financial statements too.

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