scholarly journals DETERMINANTS OF EFFECTIVE DEBT COLLECTION IN COMMERCIAL BANKS IN KENYA

2017 ◽  
Vol 2 (4) ◽  
pp. 1
Author(s):  
Peter Kitonga
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Data Analysis ◽  
Commercial Banks ◽  
Quantitative Methods ◽  
Management Information Systems ◽  
Descriptive Statistics ◽  
Management Information ◽  
Debt Collection ◽  
The Relationship

Purpose: The purpose of this study was to determine the determinants of effective debt collection practices in Kenyan commercial banks.Methodology:The research was carried out through descriptive survey design.  The total population of the study was 1118credit managers/supervisors or branch managersof the 37 commercial banks. A sample size of 118 respondents was selected through random sampling technique, which represents a 10% of the population. The study used both secondary and primary data specifically the study used a questionnaire as the preferred data collection tool. The questionnaire had close ended questions only. Secondary data on the level of Nonperforming loans/Gross loans was also collected. This study used the quantitative method of data analysis. Quantitative methods of data analysis included inferential and descriptive statistics. Descriptive statistics included frequencies and measures of tendency mainly mean. Inferential statistics include correlation and regression analysis. The tool for data analysis was Statistical Package for Social Sciences (SPSS) version 20 program. The results were presented using tables and pie charts to give a clear picture of the research findings.Results:Results indicated that staff competence was highly emphasized in the banks. Results also revealed that the banks had invested in management information systems which were easy to use and compatible with other bank systems in place. Correlation results led to conclusion that that the relationship between staff competency and non-performing loans is negative and significant. It was concluded that the bank also had invested heavily intechnological resources to ensure smooth work flow of employees. Correlation results led to the conclusion that the relationship between financial resources and non-performing loans is negative and significant. The study further concludes that that the relationship between information technology management and non-performing loans is negative and significant.  The findings imply that information technology has significant negative effect on non-performing loans.Policy recommendation:The study also recommends that investment in Information technology be emphasized in the banks as it has an effect on the overall achievement of competitive advantage. Therefore the organization is urged to invest in management information systems which are easy to use and which facilitate minimization of administration and operational costs.

EXTENT OF INFORMATION MANAGEMENT ON EFFECTIVENESS OF DEBT COLLECTION IN COMMERCIAL BANKS.

2017 ◽  
Vol 2 (4) ◽  
pp. 65
Author(s):  
Peter Kitonga
Keyword(s):  
Information Technology ◽  
Data Analysis ◽  
Information Management ◽  
Commercial Banks ◽  
Quantitative Methods ◽  
Sampling Technique ◽  
Descriptive Statistics ◽  
Primary Data ◽  
Sensitive Information ◽  
Debt Collection

Purpose: The study aimed to examine the extent of information management on effectiveness of debt collection in commercial banks.Methodology: The research was carried out through descriptive survey design. The total population of the study was 1118credit managers/supervisors or branch managers of the 37 commercial banks. A sample size of 118 respondents was selected through random sampling technique, which represents a 10% of the population. The study used both secondary and primary data specifically the study used a questionnaire as the preferred data collection tool. The questionnaire had close ended questions only. Secondary data on the level of Nonperforming loans/Gross loans was also collected. This study used the quantitative method of data analysis. Quantitative methods of data analysis included inferential and descriptive statistics. Descriptive statistics included frequencies and measures of tendency mainly mean. Inferential statistics include correlation and regression analysis. The tool for data analysis was Statistical Package for Social Sciences (SPSS) version 20 program. The results were presented using tables and pie charts to give a clear picture of the research findings.Results: Results also led to the conclusion that management information system of the bank has been crucial in assisting employees to enhance their performance and productivity.  It was possible to conclude that that the relationship between information technology management and non-performing loans is negative and significant.  The findings imply that information technology has significant negative effect on non-performing loans.Policy recommendation: it is recommended that staff competence be emphasized in the banks as it has an effect on the overall achievement of effective debt collection practices. Therefore the management is urged to encourage sharing of potentially sensitive information on costs, quality, and productivity on financial performance with other employees.

EFFECT OF FINANCIAL RESOURCES ON THE EFFECTIVENESS OF DEBT COLLECTION IN COMMERCIAL BANKS

2017 ◽  
Vol 2 (4) ◽  
pp. 46
Author(s):  
Peter Kitonga
Keyword(s):  
Data Analysis ◽  
Commercial Banks ◽  
Quantitative Methods ◽  
Survey Design ◽  
Sampling Technique ◽  
Descriptive Statistics ◽  
Financial Resources ◽  
Primary Data ◽  
Sensitive Information ◽  
Debt Collection

Purpose: The study aimed to examine the effect of financial resources on the effectiveness of debt collection in commercial banks.Methodology: The research was carried out through descriptive survey design.  The total population of the study was 1118credit managers/supervisors or branch managersof the 37 commercial banks. A sample size of 118 respondents was selected through random sampling technique, which represents a 10% of the population. The study used both secondary and primary data specifically the study used a questionnaire as the preferred data collection tool. The questionnaire had close ended questions only. Secondary data on the level of Nonperforming loans/Gross loans was also collected. This study used the quantitative method of data analysis. Quantitative methods of data analysis included inferential and descriptive statistics. Descriptive statistics included frequencies and measures of tendency mainly mean. Inferential statistics include correlation and regression analysis. The tool for data analysis was Statistical Package for Social Sciences (SPSS) version 20 program. The results were presented using tables and pie charts to give a clear picture of the research findings.Results:Correlation results led to the conclusion that the relationship between financial resources and non-performing loans is negative and significant. This implies that an increase in the financial resources led to a decrease in non-performing loans. This further implies that financial resources influenced or affected non-performing loans negatively.Policy recommendation:it is recommended that staff competence be emphasized in the banks as it has an effect on the overall achievement of effective debt collection practices. Therefore the management is urged to encourage sharingofpotentially sensitive information on costs, quality, and productivity on financial performance with other employees.

scholarly journals DETERMINANTS OF STAFF COMPETENCY ON THE EFFECTIVENESS OF DEBT COLLECTION IN COMMERCIAL BANKS

2017 ◽  
Vol 2 (4) ◽  
pp. 24
Author(s):  
Peter Kitonga
Keyword(s):  
Data Analysis ◽  
Commercial Banks ◽  
Quantitative Methods ◽  
Job Training ◽  
Employee Performance ◽  
Descriptive Statistics ◽  
Primary Data ◽  
Sensitive Information ◽  
On The Job Training ◽  
Debt Collection

Purpose: The study aimed to examine the determinants of determinants of staff competency on the effectiveness of debt collection    in commercial banks.Methodology:The research was carried out through descriptive survey design.  The total population of the study was 1118credit managers/supervisors or branch managersof the 37 commercial banks. A sample size of 118 respondents was selected through random sampling technique, which represents a 10% of the population. The study used both secondary and primary data specifically the study used a questionnaire as the preferred data collection tool. The questionnaire had close ended questions only. Secondary data on the level of Nonperforming loans/Gross loans was also collected. This study used the quantitative method of data analysis. Quantitative methods of data analysis included inferential and descriptive statistics. Descriptive statistics included frequencies and measures of tendency mainly mean. Inferential statistics include correlation and regression analysis. The tool for data analysis was Statistical Package for Social Sciences (SPSS) version 20 program. The results were presented using tables and pie charts to give a clear picture of the research findings.Results: It was possible to conclude that staff competence was highly emphasized in the banks. Results led to a conclusion that all employees received induction training and all the learning was incorporated on the job training. Results revealed that on the job training was important and effective in improving employee performance; training had improved the employees’ knowledge gap about the bank, which helped them to adjust comfortably to the work environment. It was also possible to conclude that the bank encouraged staff exchange programs with other employees who improve work knowledge and productivity and the bank offers short training in form of seminars to improve staff competency.Correlation results led to conclusion that that the relationship between staff competency and non-performing loans is negative and significant. The findings imply that staff competency has a significant effect on non-performing loans in the banks.Policy recommendation:it is recommended that staff competence be emphasized in the banks as it has an effect on the overall achievement of effective debt collection practices. Therefore the management is urged to encourage sharingofpotentially sensitive information on costs, quality, and productivity on financial performance with other employees.

Management Information Systems in the Public Sector

2013 ◽  
pp. 157-173 ◽  
Author(s):  
Richard Heeks
Keyword(s):  
Information Systems ◽  
Public Sector ◽  
Management Information Systems ◽  
Monitoring And Control ◽  
Management Information ◽  
The Public ◽  
Public Sector Organizations ◽  
Monitoring And Control Systems ◽  
And Control ◽  
The Relationship

Management information systems (MIS) are fundamental for public sector organizations seeking to support the work of managers. Yet they are often ignored in the rush to focus on ‘sexier’ applications. This chapter aims to redress the balance by providing a detailed analysis of public sector MIS. It first locates MIS within the broader management monitoring and control systems that they support. Understanding the broader systems and the relationship to public sector inputs, processes, outputs and outcomes is essential to understanding MIS. The chapter details the different types of reports that MIS produce, and uses this as the basis for an MIS model and a description of the decision-making benefits that computerized MIS can bring. Finally, the chapter describes generic public sector MIS that address internal government transactions, public administration/ regulation, and public service delivery. Real-world examples of all types are provided from the U.S., England, Africa, and Asia. <BR>

COCA

2011 ◽  
pp. 327-348
Author(s):  
Youcef Baghdadi
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Building Block ◽  
Business Models ◽  
Management Information Systems ◽  
Information Age ◽  
Management Information ◽  
Fundamental Building Block ◽  
Complete Set

This chapter introduces the concept-oriented course architecture (COCA); an architecture that utilizes IS concept as a fundamental building block to guide a methodology for designing and teaching IS courses. COCA aims at supporting rapid composition of IS course/curriculum out of a sound and complete set of IS concepts provided by well-specified business models, market or standardization organizations such as ACM and IEEE. COCA is defined, composed of three roles: (R1) concept providers, (R2) a concepts registry, and (R3) IS course/curriculum designers. These roles interact through four operations in order to design/teach an IS course/curriculum: (O1) publish, (O2) consider, (O3) validate, and (O4) teach. This methodology, based on a flexible, scalable, well-specified architecture of the IS concepts and their organization, will assist the complex and resource-consuming task of designing and teaching IS courses in the information age, where the IS tools, including management information systems (MIS) and information technology (IT) are rapidly evolving.

scholarly journals TECNOLOGIA DA INFORMAÇÃO, SISTEMAS DE INFORMAÇÕES GERENCIAIS E GESTÃO DO CONHECIMENTO COM VISTAS À CRIAÇÃO DE VANTAGENS COMPETITIVAS: REVISÃO DE LITERATURA

2018 ◽  
Vol 7 (1) ◽  
pp. 39-51 ◽  
Author(s):  
Jhony Pereira Moraes ◽  
Sidimar Meira Sagaz ◽  
Geneia Lucas Dos Santos ◽  
Deison Alencar Lucietto
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Information Systems ◽  
Management Information Systems ◽  
Business Environment ◽  
Information Technology Management ◽  
Competitive Advantages ◽  
Management Information ◽  
Management Tools ◽  
Information Systems Management

Este artigo teve por objetivo descrever usos e aplicações de três ferramentas de gestão presentes no ambiente empresarial contemporâneo: a Tecnologia da Informação (TI), os Sistemas de Informações Gerenciais (SIG) e a Gestão do Conhecimento (GC). Foi realizada revisão narrativa de literatura. Verificou-se que o fluxo de informações funciona como o elemento unificador entre TI, SIG e a GC. Ao possibilitarem o uso adequado de informações e de pessoas com vistas ao alcance dos objetivos organizacionais, fomentam a criação de vantagens competitivas. Identificou-se, então, que a introdução dessas ferramentas, ao alterar processos internos e externos, contribui para o desenvolvimento das organizações.Palavras-Chave: Tecnologia da Informação. Sistemas de Informações Gerenciais. Gestão do Conhecimento. Vantagem Competitiva. Abstract: This article aims to describe uses and applications of three management tools present in the contemporary business environment: Information Technology (IT), Information Systems Management (ISM) and Knowledge Management (KM). A narrative review of the literature was performed. It was verified that the information flow works as the unifying element between IT, ISM and KM. By enabling the proper use of information and people to achieve the organizational objectives, they promote the creation of competitive advantages. It was identified, then, that the introduction of these tools, by altering internal and external processes, contributes to the development of organizations.Keywords: Information Technology. Management Information Systems. Knowledge management. Competitive advantage.

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