The Effect of Internal Factors within the Government Entities on the Implementation of E-gov Projects by External IT Service Providers: An Empirical Study on GCC Area

2021 ◽  
Vol 12 (02) ◽  
pp. 01-18
Author(s):  
Saba Fakhry
Keyword(s):  
Success Rate ◽  
Success Factors ◽  
Service Providers ◽  
Factors Affecting ◽  
It Service ◽  
Critical Success ◽  
Government Sector ◽  
Information And Communication ◽  
The Government ◽  
Barriers And Challenges

The building of e-government has become a priority issue as well as a challenge for many local, state, and federal government agencies worldwide. Information and Communication Technology (ICT) is now widely employed to help the governments transformation toward smart governments. Many critical success factors (CSF) are there to determine the chance a transformation project can go-live. It has been noticed that the implementation journey for IT solutions in the public sector has lots of barriers and challenges which lead to low success rate of projects. This study examines the effect of the Ease of Delivery of the implementation journey on the Success of Delivery. The result shows that the Ease of Delivery is positively related to the Success of Delivery. The result of this study has the potential to increase the success rate of IT projects in government sector by shedding the light on the most important factors affecting the delivery journey for egovernment projects.

Explaining Government Crowdsourcing Decisions

2020 ◽  
pp. 159-183 ◽  
Author(s):  
Nilay Yavuz ◽  
Naci Karkın ◽  
Ecem Buse Sevinç Çubuk
Keyword(s):  
Theoretical Model ◽  
Case Studies ◽  
Information And Communication Technologies ◽  
Citizen Participation ◽  
Success Factors ◽  
Factors Affecting ◽  
Critical Success ◽  
Efficiency And Effectiveness ◽  
Information And Communication ◽  
The Government

Crowdsourcing online has been popularly utilized especially among business organizations to achieve efficiency and effectiveness goals and to obtain a competitive advantage in the market. With the governments' increasing interest in using information and communication technologies for a variety of purposes, including generation of public value(s) and innovative practices, online crowdsourcing has also entered into the public administration domain. Accordingly, studies have investigated critical success factors for governmental crowdsourcing, or explored citizen participation in crowdsourcing activities in case studies. However, governmental decision to adopt online crowdsourcing as innovation has not been sufficiently examined in the extant literature. The objective of this chapter is to propose a theoretical model that explains the government adoption of crowdsourcing. Based on the review of case studies on governmental crowdsourcing, an integrated theoretical model of factors affecting government crowdsourcing decisions is developed.

Factors affecting the development of e-government using a citizen-centric approach

2015 ◽  
Vol 6 (3) ◽  
pp. 206-222 ◽  
Author(s):  
Kanda Sorn-in ◽  
Kulthida Tuamsuk ◽  
Wasu Chaopanon
Keyword(s):  
Quantitative Research ◽  
Service Providers ◽  
Structured Interview ◽  
Government Agencies ◽  
Content Type ◽  
Factors Affecting ◽  
Government Services ◽  
Government Sector ◽  
The Government

Purpose – The purpose of this paper is to study the factors affecting the development of e-government by using a citizen-centric approach. Design/methodology/approach – This paper is a mixed-methods study consisting of qualitative and quantitative research. Data were collected from government agencies using a structured interview and questionnaire about e-government services. The research was collected from the people responsible for the management of an e-government project in 75 government agencies. In addition, the researcher collected data from 1,400 citizens by using an e-Survey questionnaire that grouped participants by age. Findings – By using a citizen-centric approach, the paper identified the factors affecting the development of e-government. There were five factors from the viewpoint of government agencies and citizen groups: quality of e-government services, policy and governance, information technology infrastructure, organization and economy and society. Research limitations/implications – The research covered the development patterns of e-government for services from government to citizens only. Practical implications – Seeing the importance of environmental factors for both service providers and service users would facilitate continuous improvement of e-government service provision by government agencies. Social implications – The results reflect citizens’ need for e-government services; quality is their priority. Hence, government agencies must consider the quality of the delivery of information and e-government services as they relate to the lifestyles and needs of citizens. Originality/value – The creation of knowledge from merging e-government concepts with citizen-centric principles is a modern government sector management theory. This research stresses the need for the government sector to see the need for e-government and to recognize the factors for its successful development. This means the design and development of e-government services should respond to the increasing needs of the citizens.

scholarly journals Understanding of CSFs in the Application of Public-Private Partnership (PPP) Toll Expressway in Malaysia

2019 ◽  
Vol 9 (1) ◽  
pp. 2082-2087
Keyword(s):  
Success Factors ◽  
Descriptive Analysis ◽  
Legal Framework ◽  
Public Private Partnership ◽  
Private Partnership ◽  
Factors Affecting ◽  
Public Investments ◽  
Innovation Cluster ◽  
Critical Success ◽  
The Government

Expressways are extremely expensive to build and maintain. A major infrastructure project and services involve massive public investments starting from planning, land acquisition, grading, paving and other expenditure. As an alternative, Public Private Partnership (PPP) is a popular tool for the government to cope and meet the increasingly demand by capitalising on private sectors ‘resource and expertise. Given the inherent advantages of PPP model over conventional model, the PPP model was highly favoured and adopted for toll expressway development in Malaysia. Many studies have been made on PPP in the literature but very few have been conducted to investigate factors affecting adoption of PPP toll expressway in Malaysia. Thus, this paper attempts to register all these Critical Success Factors (CSFs) from available journal articles published since 2012. Twenty (20) articles were identified and all the CSFs in them were registered in one list. A two stage exploratory sequential mixed method design was adopted. The first stage was to list all the 161 CSFs that illustrated in the articles and qualitatively analysed them (using thematic analysis) and this resulted in reducing the number to 77. Then these 77 themes of CSFs went through of consolidating exercise into grouping them under the relevant Clusters. Overall, there are nine (9) clusters of criteria of CSFs that can be consolidated as factors affecting on adoption of PPP namely;(1) risks cluster, (2) governmental influence cluster, (3)project viability cluster, (4)organisational cluster, (5)economic and financial cluster, (6)legal framework cluster, (7)technology and innovation cluster, (8) social and environment cluster, and (9) trust cluster. The consolidated nine (9) clusters of CSFs list then went through a final stage of analysis for validation. A set of questionnaire to validate the degree of importance of these nine (9) clusters of factor affecting was prepared and sent to thirty (30) experts in PPP from three (3) main sectors; public, private and academic. The descriptive analysis was done by using Statistical Package for Social Sciences (SPSS) Version 23.0 to differentiate these nine (9) clusters of factor affecting through their mean score. Finally, based on the group mean score value higher than 3.95, three (3) clusters of CSFs were selected as the most factor affecting in adoption of PPP namely; governmental influence, project viability and trust. This list is recommended to be considered in future studies of the influencing factors of involvement private sectors into PPP particularly on expressway projects.

scholarly journals Critical Success Factors (CSFs) for the Adaptive Reuse of Industrial Buildings in Hong Kong

2018 ◽  
Vol 15 (7) ◽  
pp. 1546 ◽  
Author(s):  
Yongtao Tan ◽  
Chenyang Shuai ◽  
Tian Wang
Keyword(s):  
Hong Kong ◽  
Critical Success Factors ◽  
Success Factors ◽  
Adaptive Reuse ◽  
Economic Restructuring ◽  
Clear Understanding ◽  
Factors Affecting ◽  
Critical Success ◽  
Industrial Buildings ◽  
The Government

With the economic restructuring during the 1980s and 1990s in Hong Kong, most manufacturing plants were relocated to China and many industrial buildings were left neglected or vacant. At the same time, owing to limited land supply, a shortage of affordable housing has been a problem in Hong Kong for many years. Adaptive reuse of industrial buildings may be a way of solving this problem. However, adaptive reuse is not an easy decision because there are many factors affecting adaptive reuse. Therefore, this paper examines the current situation of adaptive reuse of industrial buildings in Hong Kong and identifies a list of factors affecting the adaptive reuse of industrial buildings. Six factors are considered Critical Success Factors (CSFs). Based on a Principal Component Analysis, 33 factors are grouped into eight principal components, namely, sustainability, economics and finance, the market, changeability, location and neighborhood, culture and public interests, legal and regulatory matters, and the physical condition of the building. The identified CSFs and principal factors provide a useful reference for various stakeholders to have a clear understanding of the adaptive reuse of industrial buildings in Hong Kong, especially for the government to review current policies of adaptive reuse.

scholarly journals Critical Success Factors in the Implementation of Performance Management Systems in UAE Government Organisations

2016 ◽  
Vol 11 (4) ◽  
pp. 203
Author(s):  
Salem Jraib Alharthi
Keyword(s):  
Performance Management ◽  
Critical Success Factors ◽  
Success Factors ◽  
Management Systems ◽  
Successful Implementation ◽  
Performance Management Systems ◽  
Critical Success ◽  
Government Sector ◽  
The Government ◽  
Public Organisations

<p>This study undertook research on government organisations in the UAE with a view toward identifying the most important Critical Success Factors (CSFs) that support the successful implementation of performance management systems (PMSs). However, the study was not limited to the identification of such CSFs, but also sought to examine their relevance and criticality. The remit of the research focus was narrowed to an attempt to understand the causes of PMS failure and to avoid possible obstacles to PMS implementation. Qualitative research took the form of case studies involving interviews, observations and document reviews. This study makes several contributions to the literature on CSFs that influence successful PMS implementation in the government sector, principally in the UAE and other developing countries. Further, it presents a theoretical model of CSFs for the successful implementation of PMS. The findings and recommendations presented in this paper could serve as guidelines for practitioners in the field of PMSs and for government and public organisations to fully benefit from the implementation of PMSs.</p>

Got the Results, Now What Do You Do?

2012 ◽  
Vol 2 (1) ◽  
pp. 25-33 ◽  
Author(s):  
Michaela Heese
Keyword(s):  
Safety Culture ◽  
Success Factors ◽  
Service Providers ◽  
Transformation Process ◽  
Driving Safety ◽  
Critical Success ◽  
Culture Transformation ◽  
Survey Results ◽  
Air Navigation Services ◽  
Navigation Service

Members of the Civil Air Navigation Services Organisation have committed themselves to measure and improve safety culture within their organizations by 2013 ( CANSO, 2010 ). This paper attempts to offer support to air navigation service providers that have already implemented a standardized safety culture survey approach, in the process of transforming their safety culture based on existing survey results. First, an overview of the state of the art with respect to safety culture is presented. Then the application of the CANSO safety culture model from theory into practice is demonstrated based on four selected case studies. Finally, a summary of practical examples for driving safety culture change is provided, and critical success factors supporting the safety culture transformation process are discussed.

Impact of Infrastructure Barriers on Electronic Government Implementation

2021 ◽  
Vol 38 (4) ◽  
Author(s):  
Mosleh Zeebaree ◽  
Saman Sattar ◽  
Goran Yousif Ismael ◽  
Abdulkhaleq Nader Qader ◽  
Musbah Aqel
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Electronic Government ◽  
Government Services ◽  
Critical Success ◽  
Government Sector ◽  
Spare Time ◽  
Information And Communication ◽  
Ict Tools ◽  
Societal Problems

Electronic government (e-government) in its simplest form can mean utilizing information and communication technology (ICT) tools to give services to citizens. With the enormous benefits that e-government gives to government and societies, it still faces obstacles and challenges. Therefore, there are always a number of critical success and risk factors associated with e- Government implementation. In this modern life, data is a huge item that should be ace so as to enhance the competitive power of an association. Various uses of Information and Communication (ICT) in some domestic governments made it become apparent. Nonetheless, indeed, ICT didn’t have a worthy impact on the productivity of government sector. A lot of governments all throughout the globe are presenting e-government as inclusion to their process on the most proficient method to spare time and costs, enhance assistance and raise productivity and adequacy of public sector. Along these lines, the distinguishing proof of e-government has been the highest need for all administration offices. Nonetheless, the appropriation of e-government is confronting a great deal of boundaries and difficulties, for example, technological, institutional, national and societal problems that should be repair and think cautiously by any pondering government's appropriation. This paper further states the methodical analysis to recognize the infrastructural barriers that affects the execution of e-government services. It would also create a record of potential tactics that would made e-government services execution successful.  

Analysis of Success Factors of Introducing SAP System for ERP Implementation in Small and Midsize Enterprises in Taiwan

2012 ◽  
pp. 252-290
Author(s):  
Hsin-Ju Wei ◽  
Chia-Liang Wei
Keyword(s):  
Enterprise Resource Planning ◽  
Success Factors ◽  
Resource Planning ◽  
Management Support ◽  
Erp Implementation ◽  
Factors Affecting ◽  
Critical Success ◽  
Data Survey ◽  
Communication And Coordination ◽  
Corporate Information Systems

Enterprise Resource Planning (ERP) has become the core of successful information management and is also the foundation of corporate information systems for treating with everything related to corporate processes. The ERP implementation has been considered a complicated process because introducing process is involved with different potential conditions and factors so that they may affect the ultimate performance of ERP systems. The aim of this study is to analyze success factors of introducing SAP system for ERP implementation in small and midsized firms. The authors first found out past critical factors affecting the ERP implementation by means of literature review in order to understand results of past studies. Next, the authors widely collected the critical success factors from previous studies and sifted out representative factors to make up a questionnaire. Through the pilot study and questionnaire revision, the authors identified the content of the questionnaire and started interviewing job. When interviewing activities were finished, they began to study and analyze the data. Survey results indicate that three of the most important factors affecting ERP implementation are “top management support and commitment”, “project manager’s competence” and “communication and coordination effectiveness”.

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