Artificial Intelligence Based University Chatbot using Machine Learning
Today the customer support needs 27/7 and the people faced when some issues related to organization they contact the support center and the support centers are people they are sitting to serve the customer care and they need to full fill the requirement of the customer need and demand this should increase the cost of the people setting by day and night for services and organization need to reduce this cost and desire to automate this process. The proposed study will be the replacement for this used in university chatbot for help and support for peoples which are visiting the office this will also decrease the traffic of the admission office some universities are so far away from the city area and people travel a long distance to reach the university for a very ordinary work this will reduce this and allow the office staff to focus on the other productive activities. The University chatbot (UCB) we build the application using the machine learning models that successfully build the model using the machine learning algorithms, DT, RF, SVM, that can response under the domain of the university related help and support and guide the proper way for the use of university website and referee them the proper links and contact to reduce the traffic from physical office visit of the people. The results show that the Random Forest is outperform for the proposed study.