Artificial Intelligence Based University Chatbot using Machine Learning

Today the customer support needs 27/7 and the people faced when some issues related to organization they contact the support center and the support centers are people they are sitting to serve the customer care and they need to full fill the requirement of the customer need and demand this should increase the cost of the people setting by day and night for services and organization need to reduce this cost and desire to automate this process. The proposed study will be the replacement for this used in university chatbot for help and support for peoples which are visiting the office this will also decrease the traffic of the admission office some universities are so far away from the city area and people travel a long distance to reach the university for a very ordinary work this will reduce this and allow the office staff to focus on the other productive activities. The University chatbot (UCB) we build the application using the machine learning models that successfully build the model using the machine learning algorithms, DT, RF, SVM, that can response under the domain of the university related help and support and guide the proper way for the use of university website and referee them the proper links and contact to reduce the traffic from physical office visit of the people. The results show that the Random Forest is outperform for the proposed study.

The genesis of IT tools in making management decisions of the university admission committee

The article discusses the issue of the dynamics of changes in IT tools that have been and are used to make management decisions in the work of the university admission committee. The main directions of the work of the admission committee are highlighted: organizational and methodological, technological, the actual admission campaign and generalization, as the final stage at which the results of the admission campaign are summed up. The features of each of the directions are highlighted and the IT tools that were used for them are indicated. It is shown that over the past two decades, IT tools have undergone drastic changes, which are associated with an increase in the functionality of the admission committee. Arguments are given in support of the thesis that the solution for automating the management activities of the university, in particular for the admission campaign, over the past years has been a domestic software on the 1C:Enterprise platform — the 1C:University system. The article presents the stage-by-stage coordination of the admission campaign — from planning and forming the required list of documents (application of the applicant, receipt, examination sheets) to processing information about entrance examinations and USE results, forming enrollment orders. It is shown that the 1C:University system occupies an important place in the automation of many processes taking place in the admission office of the university. Online services that are important for the organization of the admission campaign are described.

RECORDS MANAGEMENT PRACTICES IN GHANAIAN TERTIARY INSTITUTIONS: A CASE STUDY OF GHANA TECHNOLOGY UNIVERSITY COLLEGE

This study was conducted to ascertain records management practices at the Ghana Communications Technology University (formerly Ghana Technology University College) a mid-sized Ghanaian public university located in Accra. All the staff at the Admissions and Records departments participated in the study. This comprised two (2) heads of department and seven (7) senior staff from both departments. The face-to-face interviews were employed as a data collection instrument for this study. The findings indicated that the University has neither a policy to regulate the management of students' records nor a professional archivist to manage records. However, the head of the Records office was given a three-day training on the assumption of office. It was revealed that the head of admissions, as well as all the staff of the two departments, had never been given any training. There were some challenges impeding records management in the Admissions and Records offices– among them are; lack of adequate staff, inadequate storage equipment, lack of periodic training, lack of policy to guide records management and inability of students to furnish the Admission office with the needed information. It was recommended that the University should employ a professional archivist to manage student records, provide adequate storage facilities, organise periodic training for staff as well promulgate a policy to guide records management in the Admissions and Records offices. Keywords: Accra Campus, Records, Management, Practices, Ghana Communication Technology University

Bioaerosol Assessment of Selected Offices within a Polytechnic

Aim: Microorganisms are ubiquitous in the built environment and their presence has been documented to have adverse effect on the users of such buildings. This study was conducted to assess the Bioaerosol concentrations of selected offices. Study Design: A random sampling technique was adopted to select the eight (8) offices for the study based on accessibility and visitation. Place and Duration of Study: The study was carried out in selected offices within Captain Elechi Amadi Polytechnic, Rumuola, Port Harcourt. Methodology: Sedimentation technique was employed for the assessment involving Nutrient Agar, Mac Conkey Agar and Potato Dextrose Agar. The analysis was replicated thrice for both morning and afternoon sessions Results: The results reveal that the mean total heterotrophic bacterial counts ranged from 5.85 x 103cfu/m3 (SUG Office) to 3.80 x 104 cfu/m3 (Lecturer Office 2) for the morning session while the afternoon session ranged from 1.13 x 104 cfu/m3 (SUG Office) to 6.54 x 104 cfu/m3 (Lecturer Office 2). The mean total coliform counts for the morning session ranged from 1.17 x 104 cfu/m3 (ICE Office) to 4.07 x 104 cfu/m3 (Lecturer Office 2) while the afternoon session ranged from 7.87 x 103 cfu/m3 (Admission Office) to 2.40 x 104 cfu/m3 (DSA Office). The mean total fungal counts ranged from 1.24 x 104 cfu/m3 (DSA Office) to 3.91 x 104 cfu/m3 (CSO Office) for the morning session while the afternoon session ranged from 8.87 x 103 cfu/m3 (CSO office) to 5.13 x 104 cfu/m3 (Lecturer Office 2). Conclusion: This shows that the selected offices in Captain Elechi Amadi Polytechnic are being affected by the airborne bacteria and fungi higher than the recommended limit of 103 cfu/m3. This can result in health challenges of the staff and students thereby reducing productivity, hence a need to control factors that increase the presence of bioaerosols and ensure good sanitary practices in offices.

Customer Service Satisfaction of Frontliners in a University in Cavite

Frontliners are people who work on the front lines of a business operation, primarily in customer service roles. They are the first to interact with the customers and are expected to represent the face of the business. However, some fronliners are not behaving the way they are expected to behave. This study determined the customer satisfaction of the frontliners of the student finance, records and admission office, cashier, and student services office of one university and compared the satisfaction rating about the services that is provided by frontliners in the university according to their gender, age, and department. Likert-type survey questionnaires were administered to 100 students who were selected using convenience sampling. The customer satisfaction survey consisted of 20 descriptive questions using the scale strongly agree (4), agree (3), disagree (2), and strongly disagree (1). The respondents were given survey questionnaires right after they were served by frontliners of the various departments of the university. Results from the descriptive statistics revealed that the student customers were generally satisfied with the services of the frontliners of the various departments in the university. The comparison of the satisfaction by gender, age, and year in college is not significant (p > .05). Equally important in this study are the qualitative results which revealed positive and negative comments on the way the frontliners handled queries and inquiries. Areas that need improvement were identified by the respondents. Similar studies on customer service satisfaction of fronliners be conducted regularly including other service department in the university. Seminar be conducted to improve and/or maintain customer satisfaction.

Electronic Submission of New Drugs in Europe

All over the world, drugs and drug applications have to be submitted to and approved by an admission office before they may be sold on the market. All procedures are extensive, time-consuming, and costly. To simplify the process, it could be organised electronically. In an economic perspective, there are many benefits by using the electronic form for the pharmaceutical industry: managing knowledge, cost advantages, and time savings. All, pharmaceutical industry and institutions have undertaken lots of efforts to enforce the electronic solutions. They focus on international standards in order to harmonise structures and processes. It would be necessary to reduce paper and copies, especially if the electronic solution takes place. This method will simplify the way to deal with data and documents and reduce process time and costs.