scholarly journals DEVELOPMENT OF NEW SERVICES IN SMALLER ORGANISATIONS: THEY DO JUST HAPPEN

2012 ◽  
Vol 01 (07) ◽  
pp. 91-99
Author(s):  
Patrik Gottfridsson
Keyword(s):  
Real Life ◽  
Service Development ◽  
Actual Process ◽  
Formal Models ◽  
Small Companies ◽  
Conventional View ◽  
Market Launch ◽  
Development Processes ◽  
Conventional Models ◽  
Planning Development

The aim of this study is to investigate how new services are actually developed in real life in small companies. Although conventional models of service development emphasise the importance of formal and structured processes, it is unclear whether most service development really is conducted in this way, and whether these formal models might merely represent theoretical structures that have been retrospectively imposed on the actual process. In particular, it is unclear whether the conventional view of formal and structured processes is applicable to smaller organisations with fewer employees. The present study therefore presents the findings from in-depth case studies of service development in eleven small Swedish companies. The study concludes that that it is difficult to identify any clear intention to pursue formal development processes in the companies studied here. Rather, service development could generally be described as ‘unstructured’ in all phases (planning, development, and market launch). Moreover, these phases overlap and impinge on one another in a flexible, unstructured, and informal manner. The study examines and explains the reasons for this generally unstructured approach to service development in smaller firms.

Service development in small companies: a communication and learning process

2014 ◽  
Vol 21 (3) ◽  
pp. 489-504 ◽  
Author(s):  
Patrik Gottfridsson
Keyword(s):  
Design Methodology ◽  
Qualitative Method ◽  
Development Process ◽  
Service Development ◽  
Small Companies ◽  
Content Type ◽  
Traditional Service ◽  
Development Processes ◽  
Development Area ◽  
Development Literature

Purpose – The purpose of this paper is to improve the understanding of how individually designed services are actually developed in small companies. Design/methodology/approach – This study focuses on a small number of enterprises over a relatively long period. The study has been using a qualitative method based on repeated interviews. Findings – The findings in this study show that there is no such thing as formal and/or structured development processes within the companies that were studied. The development process is more focused on how to, in an informal way, get hold of knowledge and other resources that are needed in order to create the new service. The development process can therefore be described as an intellectual and interactive process that involves cooperation within and between a changing set of actors and intervening parties, who all strive to create the knowledge that is needed in order to form new service offerings. Originality/value – The main contribution of this study is to bring new perspectives into the service development area, and thereby highlight other aspects that the traditional service development literature has been focusing on, i.e. intra-organisation service development.

Sustainable Urban Development

2011 ◽  
pp. 171-185
Author(s):  
Suharto Teriman ◽  
Tan Yigitcanlar ◽  
Severine Mayere
Keyword(s):  
Urban Development ◽  
Spatial Planning ◽  
Sustainability Assessment ◽  
Sustainable Urban Development ◽  
Urban Context ◽  
Sustainable Resource Use ◽  
Urban Planning And Development ◽  
Development Processes ◽  
Planning Processes ◽  
Planning Development

Sustainable development has long been promoted as the best answer to the world’s environmental problems. This term has generated mass appeal as it implies that both the development of the built environment and its associated resource consumption can be achieved without jeopardising the natural environment. In the urban context, sustainability issues have been reflected in the promotion of sustainable urban development, which emphasises the sensible exploitation of scarce natural resources for urbanisation in a manner that allows future generations to repeat the process. This chapter highlights attempts to promote sustainable urban development through an integration of three important considerations: planning, development and the ecosystem. It highlights the fact that spatial planning processes were traditionally driven by economic and social objectives, and rarely involved promoting the sustainability agenda to achieve a sustainable urban future. As a result, rapid urbanisation has created a variety of pressures on the ecosystem upon which we rely. It is believed that the integration of the urban planning and development processes within the limitations of the ecosystem, monitored by a sustainability assessment mechanism, would offer a better approach to maintaining sustainable resource use without compromising urban development.

Business Document Exchange between Small Companies

2011 ◽  
pp. 482-510 ◽  
Author(s):  
Flavio Bonfatti ◽  
Paola Daniela Monari ◽  
Luca Martinelli
Keyword(s):  
Real Life ◽  
General Purpose ◽  
Practical Approach ◽  
Legacy Systems ◽  
Electronic Market ◽  
Small Companies ◽  
Minimal Impact ◽  
Theoretical Approaches ◽  
Reference Ontology ◽  
Working Practices

This chapter is aimed at presenting a practical approach, and its technological implementation, for enabling small companies to exchange business documents in different formats and languages with minimal impact on their legacy systems and working practices. The proposed solution differs from the general-purpose or theoretical approaches reported in other chapters of this book, as it is intended to focus on the basic interoperability requirements of small companies in their real life. Special attention is spent to show how to define a minimal reference ontology, use it for annotating the data fields in legacy systems, and map it onto existing standards in order to remove the cultural and technical obstacles for small companies to join the global electronic market. These techniques have been studied and prototyped, and are presently validated, by some EU-funded projects.

scholarly journals Verifying dynamic Kano’s model to support new product/service development

2018 ◽  
Vol 11 (3) ◽  
pp. 569 ◽  
Author(s):  
Yuri Borgianni
Keyword(s):  
Customer Satisfaction ◽  
Product Development ◽  
Service Development ◽  
Customer Preferences ◽  
Empirically Supported ◽  
Market Launch ◽  
Product Service ◽  
Kano’S Model ◽  
Definition Of ◽  
Quantitative Indicators

Purpose: Although firms try to shorten time-to-market, the duration of product development projects might anyway jeopardize the assumptions made at the beginning of the design process. This includes the definition of product attributes for ensuring customer satisfaction, thus forecasting techniques could be worthwhile. Within Kano’s method, trajectories of quality attributes have been identified and they can be potentially useful to the scope, but they have not been carefully verified.Design/methodology/approach: The paper takes on the above verification challenge by exploring studies of customer satisfaction conducted by means of Kano’s model regarding manifold industrial fields. The paper focuses on changes in the relevance of customer requirements reported in different contributions and analyses data statistically.Findings: The dynamic trajectories outlined in Kano’s model are partially confirmed and they are valuable in the mid-term to predict changes in customer preferences. The use of quantitative indicators portraying the extent of customer satisfaction and dissatisfaction leads to more reliable predictions.Research limitations/implications: In order to use as many data as possible, information has been used from different industrial fields, which can exhibit different paces in changes of customer preferences.Practical implications: The results benefit firms willing to have a clearer picture of customer main drivers for customer satisfaction at the time of market launch, although customer surveys are conducted at the beginning of product development projects.Originality/value: The paper puts into question previous assumptions about modifications of customer preferences, which, however are just empirically supported and assesses how these can be exploited in a reliable way.

scholarly journals Care in Collaboration: Preventing Secondary Victimisation Through a Holistic Approach  to Pre-Court Sexual Violence Interventions

2021 ◽  
Author(s):  
◽  
Linda Louise Beckett
Keyword(s):  
New Zealand ◽  
Sexual Violence ◽  
Participant Observation ◽  
Good Practice ◽  
Real Life ◽  
Holistic Approach ◽  
Service Development ◽  
Structured Interviews ◽  
Effective Prevention ◽  
Secondary Victimisation

<p>Although men's sexual violence is well known as a problem of epidemic proportions and a cause of significant harm, effective prevention strategies have yet to be developed and the effectiveness of services for victims cannot be guaranteed. Most victims of sexual violence choose not to report, but those who do may still incur exacerbation of rape's destructive effects by those who are meant to help. Interested to know how responsiveness could be improved, I began this study by  examining the literature on services for victims in order to identify the ingredients of good practice. Integrated specialist services which include support and advocacy with legal/forensic services emerged as the ideal. Finding that such systems had been positively evaluated in their real-life applications, New Zealand' s responsiveness was analysed with reference to this multi-agency model. I was particularly interested to know what supported the development of such a model and what the impediments might be to its  development in New Zealand. Since literature indicated that government input was vital to implementation of specialist holistic practice, examination of New Zealand government and its Police responsiveness became the primary goal of data-gathering. With Police Districts as the units of study, data was collected from site visits and semi-structured interviews with police in each District. This data was triangulated through prolonged participant observation and interviews with medical/forensic and support/advocacy personnel. I found that specialist holistic services were regularly available for child sexual abuse victims. In contrast, for adult sexual violence victims these were rare and service gaps were rife. This was due to governance bodies failing to coordinate nationally or locally in funding and supporting service development. Explanations for this failure are found in feminist critiques of the patriarchal systems which privilege men' s needs over women's safety. I argue that with women's movement into public life and with the political will, nationally-based reform of services is now possible. Given its small size, New Zealand is particularly well-placed to achieve this reform if current governance structures are employed in constructing a national framework for nationwide development of specialist multi-agency practice.</p>

scholarly journals Мечмејкинг програм у функцији привредног опоравка: Емпиријска студија у Републици Српској Matchmaking // Programme in function of the economic recovery: An empirical study in the Republic of Srpska

2013 ◽  
Vol 11 (19) ◽  
pp. 95
Author(s):  
Саша Петковић ◽  
Борис Новарлић
Keyword(s):  
Empirical Study ◽  
Advanced Technology ◽  
Small Enterprises ◽  
Small Companies ◽  
Business Partners ◽  
Advanced Technologies ◽  
Technological Growth ◽  
The Republic ◽  
The Government ◽  
Planning Development

Резиме: Напредак Републике Српске у погледу креирања производа и услуга из домена напредне технологије још увијек није постигнут. Неповољна привредна структура Републике Српске посљедњих година, огледа се у доминантном учешћу трговине на мало и велико у нефинансијском пословном сектору. У овој емпиријској студији испитује се могућност успостављања мечмејкинг програма којим се утиче на динамичну комерцијализацију иновација. Циљ рада јесте да се укаже на занемарљиво малу подршку државе коју мала, технолошки напредна предузећа из Републике Српске имају у односу на европска предузећа. Приједлогом теоријског модела подршке иновативних малих предузећа у функцији технолошког раста и комерцијализације иновација, између осталих мјера, промовишу се мечмејкинг програми као једна од могућих стратегија изласка из кризе предузећа из Републике Српске. Истраживање за потребе овог рада, спроведено је до средине јануара 2013. године, на територији 5 градова и 10 општина Републике Српске, на узорку од 118 малих предузећа и предузетничких радњи. Анализом резултата истраживања и тестирањем истраживачких хипотеза, уочено је да у Републици Српској још увијек није створен јак механизам, који би подстакао афирмацију тражења адекватног пословног партнера у иностранству, с циљем планирања, развоја и дистрибуције производа из домена напредне технологије на инострано тржиште.Summary: Progress of the Repulic of Srpska regarding the design of products and services in the field of advanced technology has not been reached yet. Unfavorable economic structure of the Repulic of Srpska in recent years, reflected in the dominant share of the retail and wholesale of non-financial sector. This empirical study examines the possibility of establishing Matchmaking Programme which affects the dynamic innovation commercialization, which represents one possible step in the revitalization of the economy of the Repulic of Srpska. The aim of this paper is to show the negligible support from the government that small, technologically advanced companies in the Repulic of Srpska have in relation to European companies. Proposed theoretical model of support innovative small companies in function of technological growth and commercialization innovation, among other measures, promotes Matchmaking Programmes as one possible output strategy from the crisis of companies from Republic of Srpska. Research for need of this paper was conducted in the period till mid-January 2013 on the territories of five cities and 10 municipalities of the Republic of Srpska, on a sample of 118 small enterprises and entrepreneurial business. By analysis of the research results and testing research hypotheses, it was observed that Republic of Srpska has not created a strong mechanism yet, to encourage the promotion of seeking adequate business partners abroad with the aim of planning, development and products distribution in the field of advanced technologies to the international market.

scholarly journals Constructing WhatsApp-based Speaking Instructional Material (WABSIM) for EFL Teaching and Learning: A Need Analysis

2021 ◽  
Author(s):  
Maulina ◽  
David Geelan ◽  
Muhammad Basri ◽  
Nurdin Noni
Keyword(s):  
Social Media ◽  
Mobile Learning ◽  
Teaching And Learning ◽  
Online Survey ◽  
Instructional Material ◽  
English Education ◽  
Real Life ◽  
Design Development ◽  
Study Program ◽  
Development Processes

Today’s English teaching and learning speaking in the digital era at the university level is full of challenges but promotes many possibilities. WhatsApp, the most popular social media used for communication, can be interactively utilized to study speaking about daily conversations in a flexible way anytime and anywhere to solve students’ speaking problems as well as one of the teaching and learning media in the disruptive era. This research was trying to develop WhatsApp-based speaking instructional material (WABSIM) for the Basic Speaking subject to help students speaking English effortlessly and fast about daily topics. This research was the first step of Research and Development (R&amp;D) of the ADDIE model i.e., to analyze students’ needs to learn Basic Speaking through WhatsApp instructions. The research took place at the English Education Study Program of one private university in South East Sulawesi, Indonesia. Sixty-eight (68) students participated in giving information regarding to the students’ needs through an online survey in the Google Form. It revealed that students wanted to learn the Basic Speaking materials integrated with mobile technology in the form of social media of WhatsApp to make the learning is fast, enjoyable, fun, more communicative, more collaborative, and help them learning anytime anywhere, in and outside the classroom more independently. Also, students need real-life topics, authentic, interactive, and presenting domestic and international viewpoints in the WABSIM. Besides, the developed speaking materials should cover the audio and visual materials to cover students’ learning styles varieties, and the materials should include the speaking components such as vocabulary, grammar, pronunciation, fluency, comprehension, and task. Data resulting from the needs analysis informed the researchers of crucial issues to consider in developing WABSIM for the design, development, implementation, and evaluation in the next phase of this project. Further, students’ preferences and learning goals can be integrated with perspectives from the mobile learning literature and the affordances of WhatsApp to facilitate communication, collaboration and interaction in ways that have the potential to accelerate English language learning on the part of university students. There would be value in conducting similar needs analyses for other mobile learning instructional material development processes internationally, both for comparison with the Indonesian results here and in order to inform those development processes.

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