The effect of occupational stress, psychological stress and burnout on employee performance: Evidence from banking industry

The purpose of this study was twofold. The first aim was to clarify the relationship between psychological stress and lrritable Bowel Syndrome (IBS) by establishing whether individuals suffering from IBS experience minor stress differently from healthy individuals in terms of its frequency or intensity. The second aim was more general and concerns theory building in a field filled with ambiguity and confusion. Two groups, one comprising IBS sufferers and the other healthy controls, completed the Daily Stress lnventory and the Occupational Stress lnventory - questionnaires designed to measure minor daily and occupational stress respectively. The findings indicate that IBS sufferers do not experience more stress than healthy individuals, but they experience the stressors with greater intensity.OpsommingDie doel van die studie was tweeledig. Eerstens is daar gepoog om duidelikheid te kry oor die verband tussen sielkundige stres en Prikkelbare Dermsindroom (PDS), deur te bepaal of individue wat aan PDS ly geringe stres anders ervaar as gesonde individue in terme van gereeldheid of intensiteit. Die tweede doelwit was meer algemeen en spreek die kwessie van teorie ontwikkeling aan in 'n veld gevul met dubbelsinningheid en verwarring. Twee groepe, een bestaande uit PDS lyers en die ander 'n gesonde kontrolegroep, het die "Daily Stress Inventory'' en die "Occupational Stress Inventory" voltooi. Die vraelyste is ontwerp om onderskeidelik daaglikse stres en werkstres te meet. Die resultate dui daarop dat PDS lyers nie meer stres ervaar as die gesonde individue nie, maar dat hulle wel die stressors ervaar met groter intensiteit.

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Occupational stress and employee performance: A case study of plantation companies in Riau province

Management Science Letters ◽

10.5267/j.msl.2018.4.015 ◽

2018 ◽

pp. 327-340 ◽

Cited By ~ 1

Author(s):

Eddy Irsan Siregar

Keyword(s):

Occupational Stress ◽

Employee Performance

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Pengaruh Stres Kerja Terhadap Kinerja Karyawan PT Perkebunan Nusantara VIII Kebun Tambaksari

The World of Business Administration Journal ◽

10.37950/wbaj.vi.752 ◽

2020 ◽

pp. 163-178

Author(s):

Silvy Sondari ◽

Iwan Henri Kusnadi ◽

Ade Suparman

Keyword(s):

Occupational Stress ◽

Work Stress ◽

Quantitative Methods ◽

Employee Performance ◽

Tea Plantation ◽

Working Stress ◽

Target Company ◽

Survey Approach

Penelitian ini didasarkan pada potensi Perkebunan Teh yang berada di Kabupaten Subang, PT Perkebunan Nunsatara VIII Kebun Tambaksari merupakan salah satu pekebunan yang ada di Kabupaten Subang. Setiap perusahaan tentu memiliki Target dalam mencapai tujuan yang telah ditentukan. Tidak terealisasinya hasil produksi sesuai dengan target yang diharapkan merupakan salah satu permasalahan yang terjadi di PT Perkebunan Nusantara VIII Kebun Tambaksari. hal ini diduga disebabkan oleh stres kerja yang tinggi. Stres kerja bisa berpengaruh Terhadap Kinerja, tetapi tidak selalu berdampak negatif ketika individu dapat mengelola stres tersebut maka stres kerja akan bernilai positif. Metode yang digunakan dalam penelitian ini berangkat dari titik tolak permasalahan yang terjadi sehingga penelitian ini menggunakan metode kuantitatif,dengan pendekatan survei untuk menjelasakan mengenai pengaruh stres kerja dan kinerja karyawan. serta instrumen penelitian yang digunakan dengan menyebarkan kusioner dengan jumlah respoden sebanyak 73 karyawan. Berdasarkan hasil penelitian menunjukan bahwa stres kerja berpengaruh positif dan signifikan terhadap kinerja karyawan PT Perkebunan Nusantara VIII Kebun Tambakasari. Dilihat dari hasil analisis bahwa stres kerja berpengaruh sebesar30,1% terhadap kinerja karyawan. Namun pada saat observasi dilakukan bahwa stres kerja bukan merupakan faktor utama yang menyebabkan tidak tercapainya target perusahaan, tetapi iklim kerja yang tidak mendukung dalam proses pekerjaan. This research is based on the potential of tea plantation in Subang Regency, PT Perkebunan Nunsatara VIII Kebun Tambaksari is one of the gardening in Subang Regency. Each company certainly has its Target in achieving a predetermined goal. Unrealized production in accordance with the target is expected one of the problems that occur in PT Perkebunan Nusantara VIII Kebun Tambaksari.This is thought to be caused by high working stress. Working stress can have an effect on performance, but it does not necessarily negatively impact when individuals can manage those stress then work stress will be of positive value. The method used in this research departs from the point of decline of problems that occur so that this research uses quantitative methods, with a survey approach to explain the influence of occupational stress and employee performance. and research instruments used by spreading the questionnaire by a total of 73 respoden. Based on the results of the study showed that the work stress is positive and significant to the performance of employees of PT Plantation Nusantara VIII KebunTambakasari. Judging from the results of the analysis that the work stress affects 30.1% of employee performance. But at the time of observation is done that work stress is not a major factor that leads to not achieving the target company, but the working climate is not supportive in the job process.

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Effect of Stress on Employee Performance and Job Satisfaction: A Case Study of Nigerian Banking Industry

SSRN Electronic Journal ◽

10.2139/ssrn.3160620 ◽

2018 ◽

Author(s):

Samuel Ajayi

Keyword(s):

Job Satisfaction ◽

Banking Industry ◽

Employee Performance ◽

Nigerian Banking

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Factors Affecting Employee Motivation Towards Employee Performance: A Study on Banking Industry of Pakistan

Proceedings of the Eleventh International Conference on Management Science and Engineering Management ◽

10.1007/978-3-319-59280-0_50 ◽

2017 ◽

pp. 615-625

Author(s):

Abdullah Khan ◽

Shariq Ahmed ◽

Sameer Paul ◽

Syed Hasnain Alam Kazmi

Keyword(s):

Banking Industry ◽

Employee Performance ◽

Employee Motivation ◽

Factors Affecting

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A Comparative Analysis on the Causes of Occupational Stress among Men and Women Employees and its Effect on Performance at the workplace of Information Technology Sector, Hyderabad

International Journal of Management Excellence ◽

10.17722/ijme.v7i2.849 ◽

2016 ◽

Vol 7 (2) ◽

pp. 796-807

Author(s):

KDV Prasad ◽

Rajesh Vaidya ◽

V Anil Kumar ◽

B Rekha

Keyword(s):

Information Technology ◽

Comparative Analysis ◽

Occupational Stress ◽

Employee Performance ◽

Descriptive Analysis ◽

Men And Women ◽

Technology Sector ◽

Women Employees ◽

Information Technology Sector ◽

Dependent Factor

The research study presents the outcome of a comparative analysis on causes of occupational stress among the Men and Women employees and its effect on the employee performance at the workplace of Information Technology Sector (ITS), Hyderabad. A survey of 200 employees consisting 110 Men and 90 Women working in the IT sector was carried out to assess the six independent stress causing factors Job related, Organizational Related, Career, Physiological, Behavioral and Individual factors and its effect on employees’ Performance a dependent factor. The descriptive analysis, correlation techniques and parametric statistics like t-test, F-test and multiple regression analysis carried out to arrive at the conclusions. To measure the reliability of the scale used for this study, and internal consistencies of the survey questionnaire, the reliability static Cronbach’s alpha (C-alpha) and Spearman-Brown split-half reliability statistics were estimated. The overall C-alpha is 0.89 whereas the Spearman-Brown split half statistic is 0.83. The C-alpha values ranged from 0.62 to 0.76 for Men and 0.60 to 0.74 for Women, for all the 6 independent and one dependent factor. The results of the study indicate that the medium level occupational stress exists at the workplace in general, effecting the performance moderately. Health-wise, some employees developed chronic neck and back pain, an effect of long sitting hours at work. The study confirms that Women will have more stress than Men, however the factors causing the stress among the Men and Women are not similar.

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The effect of CRM on employee performance in banking industry

Uncertain Supply Chain Management ◽

10.5267/j.uscm.2021.3.003 ◽

2021 ◽

Vol 9 (2) ◽

pp. 295-306 ◽

Cited By ~ 1

Author(s):

Lis M. Yapanto ◽

Ahyar Muhammad Diah ◽

Kannapat Kankaew ◽

Anita Kusuma Dewi ◽

William Rene Dextre-Martinez ◽

...

Keyword(s):

Customer Satisfaction ◽

Statistical Method ◽

Multinational Corporation ◽

Banking Industry ◽

Employee Performance ◽

Relationship Management ◽

Strong Relationship ◽

Quantitative Approach ◽

Consumer Loyalty ◽

The Relationship

The relationship between the organization and its clients is the life of every enterprise, whether it is a multinational corporation of several billion employees and a multi-million-deposit business or sole traders with a handful of daily customers. The relationship between the organization and its traditions is the key concern. Between these two cases, consumer relationship management (CRM) is the same in theory and may differ significantly. Both the company and consumers have some factors to meet, such as the desires and expectations of all sides, before forming a contract. We need to earn a profit to succeed and to improve clients expect excellent support, better goods and reasonable pricing. The implementation of a CRM program will impact consumer service and customer knowledge for various purposes. Likewise, adopting a CRM strategy would definitely affect consumer loyalty and awareness. CRM guarantees that consumers are happy and strengthens ties between the company and its clients. Such practices improve the partnership between customers and sales representatives. The study carried out the quantitative approach in the delivery of the questionnaire to more than 100 bank customers. In concise and inferential statistics, the data were handled using the SPSS statistical method. Data indicates that the strong relationship between consumer loyalty and customer happiness of CRM technologies occurs and the stronger the overall customer satisfaction score, the larger the volume of CRM technology deployed.

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