scholarly journals The Impact of Total Quality Management Practice on Employees’ Satisfaction and Performance: The Case of Mass Media’s Employees

2016 ◽  
Vol 6 (2) ◽  
pp. 182
Author(s):  
Fatimah Fatimah ◽  
Trisniarty Adjeng Moelyati ◽  
Siera Syailendra
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Structural Equation ◽  
Management Practice ◽  
Equation Modeling ◽  
Survey Method ◽  
Total Quality ◽  
Employees Satisfaction ◽  
And Performance ◽  
The Impact

This study attempts to investigate the impact of Total Quality Management Practice on employees’ satisfaction and performance of mass media employees. Using 155 respondents as sample that has been chosen using proportionate simple random sampling, a survey method is employed to obtain information required to conduct the study. In the end, the information obtained through survey is analysed using structural equation modeling. The results revealed that Total Quality Management has a positive and significant impact on employees’ performance, the employees’ satisfaction has a positive and significant impact on employees’ performance. It can be concluded that when one satisfies with their job, one also has a good work performance and, an outstanding performance is also caused by a well-practiced of Total Quality Management

scholarly journals Evaluating the Impact of Organizational Culture Features on Implementing Total Quality Management (TQM) by Focusing on the Business Ethics as a Mediator (Case Study: Shirin Asal Company)

2021 ◽  
Vol 5 (3) ◽  
pp. p49
Author(s):  
Tavakoli Abdullah ◽  
Jarihi Shiva
Keyword(s):  
Organizational Culture ◽  
Quality Management ◽  
Business Ethics ◽  
Total Quality Management ◽  
Structural Equation ◽  
Equation Modeling ◽  
Total Quality ◽  
Validity And Reliability ◽  
Statistical Population ◽  
The Impact

This was an applied study regarding the objective and a descriptive-correlational one concerning the data collection approach, which was focused on evaluating the impact of organizational culture on applying total quality management along with stressing the mediating role of business ethics. A total of 148 employees of Shirin Asal Company (Tehran Branch) constituted the research statistical population that Cochran’s formula was used to choose 106 subjects as the sample size by a simple random sampling method.Standard questionnaires were employed to gather the essential data. The validity and reliability of variables were also examined and approved. The reliability rates for business ethics, organizational culture, and total quality management were calculated to be equivalent to 0.78, 0.89, and 0.90, respectively. The structural equation modeling method assisted with the Smart PLS2 software was utilized for data analysis. Revealed by the research findings, organizational culture influences business ethics and total quality management. Business ethics was also found to act as a mediating variable in the relationship between organizational culture and total quality management. In conclusion, organizational culture and business ethics affect the satisfactory implementation of TQM, which somehow requires managers and stakeholders to particularly consider these components.

scholarly journals The Role of TQM Practice in Improving Business Performance’s Pharmaceutical Industry in Indonesia

2022 ◽  
Vol 21 (3) ◽  
pp. 303
Author(s):  
Yuli Fitriyani ◽  
Aziz Y ◽  
Rivani R ◽  
Kaltum U ◽  
Sihotang J
Keyword(s):  
Quality Management ◽  
Pharmaceutical Industry ◽  
Total Quality Management ◽  
Structural Equation ◽  
Business Performance ◽  
Quality Management System ◽  
Equation Modeling ◽  
Total Quality ◽  
Leadership Management

The primary purpose of this study is to investigate the role of Total Quality Management (TQM) on business performance in various dimensions. This study proposes a conceptual model that intends to study several research hypotheses. The data were obtained through an online questionnaire, sent to pharmaceutical companies manufactured generic products in Indonesia. The study was conducted based on responses received from 168 valid questionnaires, and it was used partial least squares structural equation modeling (PLS-SEM) to test the hypotheses. Furthermore, we use both of reflective and formative construct with second order/higher order construct in our model of study which is rarely found in the previous study. This research analyzed the dimensions studied in different aspects. TQM variable consists of seven practice, namely management commitment, supplier quality, employee involvement, leadership management, customer orientation, continuous improvement and quality management system, and with respect to business performance, this variable was analyzed through four different perspectives, namely, financial, customer, internal business process and learning & growth. The findings indicate that companies adopt total quality management get improvement in their business performance. Leadership management has greater effect on the successful of TQM practice compared to other TQM dimensions. This study also provides a particular contribution for the companies and expect to be used as feedback related to the execution of their TQM implementation to improve their business performance. Keywords— Balanced Scorecard; Business Performance; Pharmaceutical Industry; Total Quality Management

scholarly journals TOTAL QUALITY MANAGEMENT IN AFFECTING COMPANY OPERATIONAL PERFORMANCE IN CONVECTION SMEs WITH ORGANIZATIONAL COMMITMENT AS A MEDIATOR

2021 ◽  
Vol 19 (3) ◽  
pp. 662-677
Author(s):  
Teuku Roli Ilhamsyah Putra ◽  
◽  
Mukhlis Yunus ◽  
Teuku Hafiz Fakhreza ◽  
◽  
...  
Keyword(s):  
Organizational Commitment ◽  
Quality Management ◽  
Total Quality Management ◽  
Structural Equation ◽  
Sampling Technique ◽  
Equation Model ◽  
Operational Performance ◽  
Total Quality ◽  
Study Population ◽  
And Performance

This study aims to prove the role of Total Quality Management (TQM) and organizational commitment in supporting the achievement of company operational performance. The population was all Convection SMEs in the city of Banda Aceh, consisted of 294 Convection SMEs. The sample was selected using a proportional sampling technique where sampling considers elements or categories in the study population. The sample taken was 15% of the population. One respondent represented one unit of SMEs, so the sample has amounted to 169 respondents. Data was collected using questionnaires. The model was analyzed with the Structural Equation Model Analysis. The result showed an influence between TQM on Organizational Commitment, TQM on Company Operational Performance, and Organizational Commitment on Company Operational Performance. This study also found that organizational commitment can act as a partial mediator to strengthen the effect of TQM on Company operational performance. The interesting issue in this study lies in the discussion of the organizational commitment to solving the inconsistency problems in the quality of convection production in SMEs. Furthermore, the other researchers can provide more concepts and variables to enrich this research model, like other mediators for TQM to achieve performance or even the commitment that can strengthen the TQM and performance. The model also can be a reference for practitioners to set their strategy in further, to go more productive.

A structural equation model for evaluating the relationship between total quality management and employees’ productivity

2017 ◽  
Vol 34 (8) ◽  
pp. 1138-1151 ◽  
Author(s):  
Nilda Tri Putri ◽  
Shari Mohd Yusof ◽  
Alizar Hasan ◽  
Haesti Sujita Darma
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Structural Equation ◽  
Crumb Rubber ◽  
Partial Least Square ◽  
Equation Modeling ◽  
Manufacturing Companies ◽  
Total Quality ◽  
Content Type ◽  
Rubber Industry

Purpose The purpose of this paper is to analyze the influences of TQM implementation on employees’ productivity in crumb rubber industry (case study conducted in the XYZ firm), and analyze the predominant factors affecting employees’ productivity in order to establish the success of TQM implementation. Design/methodology/approach Data used in the research was primary data obtained from interview and questionnaire, and secondary data obtained from the study of literatures, internet, and company’s documents. The number of respondents in this research was 191. The analysis was done through structural equation modeling (SEM) using the smart partial least square software. Findings The findings of this study showed that TQM implementation had positive influences on employees’ productivity in XYZ. Tool is the most predominant factor in order to achieve a successful TQM implementation in XYZ. Therefore, the XYZ company will need to work on improving the development and management of the tool which has been available to sustain the effectiveness of TQM practices. Research limitations/implications Using a large sample size in the SEM method could improve the results. The implications of this study can be demonstrated through how top managers in this rubber company can improve their employees’ productivity through total quality management practices. Practical implications This research is useful for manufacturing companies in Indonesia, especially in the crumb rubber industry. Originality/value This research used the variable based on the empirical research. TQM was measured using six indicators: human resources, standard, tools, organization, internal audit, and training and education. On the other hand, the work productivity of employees is measured by four indicators: work willingness, work ability, work environment, and work relations.

scholarly journals Role of Total Quality Management on Entrepreneurial Orientation and SMEs Export Execution

2020 ◽  
Vol 8 (2) ◽  
Author(s):  
Cross Ogohi Daniel ◽  
Mohammed Rabiu Musa
Keyword(s):  
Structural Equation Modeling ◽  
Quality Management ◽  
Total Quality Management ◽  
Entrepreneurial Orientation ◽  
Structural Equation ◽  
Equation Modeling ◽  
Total Quality ◽  
Production Sector ◽  
Medium Enterprise

The reason for this examination was to explore the interceding job of Total Quality Management (TQM) between entrepreneurial orientation (EO) AND SME trade executions in the assembling area. This investigation was begun from the way that lone a couple of studies have inspected on how the company's impalpable assets and capacities, for example, EO and TQM drives Small and Medium Enterprise’s' export execution. A few questionnaires in Likert scale were utilized to gather the information and 364 usable reactions were gotten from the owner/CEO of exporting SMEs. Incomplete Least Squares Structural Equation Modeling (PLS-SEM) was utilized for the information examination. The discoveries uncover noteworthy connection among Entrepreneurial Orientation and TQM with Small and Medium Enterprise export execution. Besides, this investigation found the correlative interceding job of TQM among Entrepreneurial Orientation and SME export execution of production sector. This investigation has suggestions for proprietor/supervisors of SMEs. The outcomes offer a superior comprehension with respect to EO and TQM usage to SMEs proprietor/chiefs. In this way, proprietor/directors of SMEs can take better choices for the execution of TQM rehearses. Moreover, as far as researcher could possibly know, this investigation looks at SMEs export execution in relationship with the TQM as the moderating variable between EO and SME export execution.

A Case Study on the Impact of Organizational Citizenship Behavior on Total Quality Management in an Indian Public Sector Electrical Manufacturing Subsidiary

2015 ◽  
Vol 5 (10) ◽  
pp. 215-226
Author(s):  
Mohammed Faizal ◽  
Asish O Mathew ◽  
James M. J
Keyword(s):  
Public Sector ◽  
Quality Management ◽  
Total Quality Management ◽  
Organizational Citizenship ◽  
Partial Least Square ◽  
Equation Modeling ◽  
Electrical Machine ◽  
Total Quality ◽  
Manufacturing Company ◽  
The Impact

Since 1970s, the study on Organizational Citizenship Behaviour (OCB) has been conducted and the importance of this extra-role behaviour has been established. This study is conducted with a purpose of examining the impact of OCB on Total Quality Management (TQM), and to single out the most influential element of OCB towards TQM. The study was conducted in a public sector electrical machine manufacturing company that is located in South India. The data was collected using a questionnaire and Structural Equation Modeling (SEM) using Partial Least Square (PLS) method was employed to analyse the data and test the hypotheses. The results of the research shows the influence of each of the five dimensions of OCB viz. altruism, courtesy, dedication, sportsmanship and civic virtue on TQM, and explains the influence of Organizational Citizenship Behaviour dimensions on Total Quality Management in the context of an electrical manufacturing company. The study highlights the dimensions of OCB that significantly influence the Total Quality Management, and suggestions are provided to help the stake holders in strategic planning.

scholarly journals The mediating role of total quality management between the entrepreneurial orientation and the organizational performance

2016 ◽  
Vol 28 (1) ◽  
pp. 89-111 ◽  
Author(s):  
Hassan Saleh Al-Dhaafri ◽  
Abdullah Kaid Al-Swidi ◽  
Rushami Zien Bin Yusoff
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Entrepreneurial Orientation ◽  
Structural Equation ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Total Quality ◽  
Content Type ◽  
Practical Implications

Purpose – The purpose of this paper is to examine the joint effect of entrepreneurial orientation (EO) and total quality management (TQM) on the organizational performance. In addition, this study aimed to examine the ability of TQM to transmit the effect of EO on the organizational performance. Design/methodology/approach – To examine the hypothesized model of the study, the survey questionnaire research design was employed. The data were collected from Dubai police department. The total number of questionnaires distributed was 320 out of which only 111 usable questionnaires were returned. The structural equation modeling partial least squares approach was used. Findings – The statistical results confirmed the effect of EO and TQM on the organizational performance. In addition, TQM was found to partially mediate the effect of EO on organizational performance. Practical implications – Further details and valuable implications of this study were discussed throughout the study. The results of this study have many practical implications. The results will help managers to make the proper decisions when deciding to implement TQM in their organizations. TQM can help managers with strong EO to achieve maximum performance in organizations and to remain competitive in the market. Originality/value – This study is a rare and unique empirical study that examines the effect of EO on TQM and the mediating effect of TQM on the EO-performance relationship.

scholarly journals Building a Total Quality Management Model for Healthcare Industry

2018 ◽  
Vol 7 (3.7) ◽  
pp. 121
Author(s):  
Jonny . ◽  
T Yuri M. Zagloel
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Behavior ◽  
Structural Equation ◽  
Process Management ◽  
Equation Modeling ◽  
P Value ◽  
Healthcare Industry ◽  
Total Quality ◽  
Quality Management Model

This paper is made to present a Total Quality Management (TQM) Model for Healthcare Industry for Indonesia. From previous study, there are nine Total Quality Management (TQM) practices in healthcare industry such as Top Management Commitment (TMC), Teamwork and Participation (TWP), Process Management (PM), Customer Focus and Satisfaction (CFS), Resource Management (RM), Organizational Behavior and Culture (OBC), Continuous Improvement (CI), Training and Education (TE) and Information Management (IM) . However, these practices are not integrated yet. Therefore, this paper aims to integrate these practices by applying Structural Equation Modeling (SEM). After administering about 200 questionnaires using Linear Structural Relations (LISREL) program, the p-value is at 0.45 above required 0.05 giving the meaning that the model is good fit. This signifies that these nine TQM practices are required to achieve goals of the industry  

scholarly journals La gestión bajo una cultura de calidad en México: una verificación empírica.

2017 ◽  
Vol 1 (2) ◽  
Author(s):  
Juan Rositas
Keyword(s):  
Data Analysis ◽  
Quality Management ◽  
Total Quality Management ◽  
Structural Equation ◽  
Structural Equations ◽  
Equation Modeling ◽  
Total Quality ◽  
Research Information ◽  
Doctoral Research ◽  
Major Trend

Palabras Clave: AMOS, gestión de calidad, modelación de ecuaciones estructurales, SEM, TQMResumen. El artículo presenta de entrada, enfoques administrativos que pueden ser englobados en el término “Gestión bajo una cultura de calidad” (GBCC), conocida internacionalmente como Total Quality Management [TQM], o simplemente Gestión de Calidad, citándose en seguida dos puntos de vista contrapunteados a nivel internacional en relación a este enfoque. Se presentan esfuerzos previos de consultores e implantadores mexicanos que, en base al método de casos y de generalizaciones empíricas de sus experiencias profesionales, consideran a la GBCC como una de las grandes tendencias y fuerzas de cambio en el siglo XXI. Se hace referencia a la escasez de investigaciones en las que se ponga a prueba estadísticamente los conceptos de teóricos, practicantes y consultores del área de la calidad. El autor propone y pone a prueba un modelo agregado de ecuaciones estructurales basado en datos de campo de su investigación de doctorado aportados por 45 empresas manufactureras mexicanas. El análisis de datos, realizado con los paquetes de software SPPS y AMOS, arroja coeficientes de regresión y de determinación, así como niveles de bondad del ajuste, altamente significativos. Al concluir, el autor sugiere estrategias adicionales para refinar futuros análisis de datos.Key words: AMOS, quality Management, structural equation modeling, SEM, TQMAbstract. This article points out what can be considered as “Management under a Quality Culture”, Total Quality Management [TQM] or simply Quality Management [QM], citing two contrasted points of view from international practitioners and researchers. Previous efforts of Mexican practitioners and consultants using case methods and empirical generalizations, consider and place TQM as a major trend and force change for the new millennium. It is argued that formal statistical researches testing TQM concepts and interrelations are scant. The author proposes and tests an aggregated structural equations model based on field data from his doctoral research information from 45 Mexican manufacturing firms. Data analysis is performed with SPSS and AMOS using regression and determination coefficients, with high degree of significance. In conclusion the author suggests additional strategies for future and more refined data analysis.

Total Quality Management, Firm Performance, and The Moderating Role Of Competitive Intensity

2021 ◽  
Vol 3 (1) ◽  
pp. 10
Author(s):  
Ramatu Abdulkareem Abubakar ◽  
Kabiru Maitama Kura ◽  
Kabiru Jinjiri Ringim
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Structural Equation ◽  
Equation Modeling ◽  
Total Quality ◽  
Competitive Intensity ◽  
North West ◽  
The North ◽  
Moderating Role

By integrating resource-based view and theory of quality management we evaluated the moderating role of competitive intensity on the link between total quality management (TQM) implementation and SME performance. Using a stratified random sampling, 357 self-administered questionnaires were distributed to owner‐managers of SMEs operating in Kano and Kaduna in the north-west geopolitical zone of Nigeria. Of the 714 questionnaires distributed, 440 unusable questionnaires with 57 percent responses were returned and further analysed. The hypotheses were tested using Partial least squares structural equation modeling. Results supported the hypothesised main effect of TQM implementation on SME performance. However, our empirical study revealed that competitive intensity does not moderate positive relationship between TQM implementation and SME performance.

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