scholarly journals Behavioral Stimulus for Using Bank Mestika Mobile Banking Services: UTAUT2 Model Perspective

2021 ◽  
Vol 1 (2) ◽  
pp. 61-72
Author(s):  
Fenny Krisna Marpaung ◽  
Reni Shinta Dewi ◽  
Ernest Grace ◽  
Acai Sudirman ◽  
Maria Sugiat
Keyword(s):  
Behavioral Intention ◽  
Behavioral Intentions ◽  
Structural Equation ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Mobile Banking ◽  
Banking Services ◽  
Additional Information ◽  
Banking Service

The existence of mobile banking services is currently experiencing rapid growth. Adopting such a large number of users makes mobile banking services one of the main needs to meet the needs of conducting financial transactions. Therefore, there is a need for additional information for mobile banking service developers on the dominant factors influencing user behavioral intentions. This research is present as a forum to provide an overview of the user's perspective on Mestika bank's mobile banking service. This research aims to find out what factors play an important role in behavioral intention to use Mestika bank's mobile banking services based on the UTAUT2 concept. The research instrument used a questionnaire distributed online to 240 respondents in Medan City and Pematangsiantar City, Indonesia. Next, the researcher tested the hypothesis using Structural Equation Modeling (SEM) based on a variant called Partial Least Square (PLS) and the SmartPLS version 3.0 application as a tool to analyze it. This research concludes that effort expectancy has the most significant influence and plays a very important role in shaping the behavioral intention of using Mestika bank's mobile banking. Then performance expectancy and social influence hedonic motivation also significantly influence behavioral intentions to use Mestika bank's mobile banking. Furthermore, the results of this study also conclude that facilitating conditions and habit have no significant effect on behavioral intentions to use Mestika bank's mobile banking.

scholarly journals PERSEPSI KOMPATIBILITAS, PERSEPSI TRIABILITY TERHADAP INTENSI PERILAKU SERTA DAMPAKNYA PADA PENGGUNAAN MOBILE BANKING BANK RAKYAT INDONESIA DI SURABAYA

2018 ◽  
Vol 8 (1) ◽  
Author(s):  
Muhammad Musthofa ◽  
Lindiawati .
Keyword(s):  
Behavioral Intentions ◽  
Structural Equation ◽  
Technological Development ◽  
Partial Least Square ◽  
Least Square ◽  
Relative Advantage ◽  
Equation Modeling ◽  
Mobile Banking ◽  
Perceived Complexity ◽  
The Impact

Using technology in every day's daily activities is not a stranger anymore, rapid technological development is very influential on economic and social activities. Technological advances also affect the banking world electronically. One of the services enhanced by banks is the mobile banking facility. This study aims to analyze the influence of relative advantage, perceived complexity perceived compatibility,, perceived triability on behavioral intentions and the impact on the use of BRI mobile banking in Surabaya. Sample of this research are 100 respondents and this research is done in Surabaya. Sample is drawn using purposive sampling methods. This study uses Partial Least Square Structural Equation Modeling 6.0 (PLS-SEM) analysis technique. The results of this study reveals that relative advantage, perceived complexity, perceived compatibility, perception of behavioral intentions have a significant effect on using BRI’s mobile baking and while perceived triability does not significantly influence behavioral intention on using BRI’s mobile baking. Anyhow behavioral intension to use significantly affects BRI's mobile banking user.

scholarly journals PENGARUH SERVICE QUALITY TERHADAP PERCEIVED IMAGE, PERCEIVED VALUE, DAN CUSTOMER SATISFACTION SERTA DAMPAKNYA TERHADAP BEHAVIORAL INTENTIONS (STUDI KASUS PADA MASKAPAI PENERBANGAN LION AIR INDONESIA)

2020 ◽  
Vol 4 (2) ◽  
pp. 156-170
Author(s):  
Ratna Kartika Zulya ◽  
Osa Omar Sharif
Keyword(s):  
Structural Equation Modeling ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Behavioral Intention ◽  
Behavioral Intentions ◽  
Structural Equation ◽  
Perceived Value ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling

Kondisi geografis Indonesia sangat membutuhkan pesawat sebagai sarana yang menjadi konektivitas antar pulau. Di tahun 2018, jumlah penumpang pesawat rute domestik mencapai 101.130.000 penumpang. Meskipun begitu, nyatanya di maskapai Lion Air mengalami penurunan jumlah penumpang sebesar 4,13%. Penelitian bertujuan untuk mengetahui bagaimana pengaruh Service Quality terhadap Perceived Image, Perceived Value, dan Customer Satisfaction, dan bagaimana dampaknya terhadap Behavioral Intention pada konsumen jasa maskapai Lion Air di Indonesia. Metode penelitian yang digunakan adalah metode kuantitatif dengan populasi dalam penelitian adalah masyarakat yang pernah menggunakan jasa maskapai Lion Air di Indonesia. Teknik pengambil sampel menggunakan rumus Cohran sehingga ditentukan jumlah sampel sebanyak 385 sampel. Tenik analisis data adalah teknik multivariat melalui alat analisis Structural Equation Modeling (SEM) Partial Least Square (PLS). Hasil temuan dalam penelitian adalah Service Quality merupakan faktor utama untuk meningkatkan Perceived Image, dan Perceived Value sehingga terciptanya Customer Satisfaction dan Behavioral Intention pada konsumen jasa maskapai Lion Air di Indonesia. Dengan begitu, maka disarankan bagi Lion untuk memprioritaskan Service Quality karena pengaruhnya besar terhadap Perceived Image, Perceived Value, dan Customer Satisfaction yang juga berdampak pada Behavioral Intentions pada konsumen maskapai Lion Air.

scholarly journals User Acceptance of Internet of Vehicles Services: Empirical Findings of Partial Least Square Structural Equation Modeling (PLS-SEM) and Fuzzy Sets Qualitative Comparative Analysis (fsQCA)

2020 ◽  
Vol 2020 ◽  
pp. 1-22
Author(s):  
Yikai Liang ◽  
Guijie Zhang ◽  
Feng Xu ◽  
Weijie Wang
Keyword(s):  
Structural Equation Modeling ◽  
Behavioral Intention ◽  
Perceived Risk ◽  
Structural Equation ◽  
Trust Model ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Future Market ◽  
Initial Trust

Recently, IoV-based services and vehicles have come to the forefront as part of the growing market for the automobile industry. Since IoV-based services and vehicles were introduced, they have been expected to grow rapidly. However, contrary to optimistic expectations for future market growth, the IoV-based services and vehicles market has appeared to hit a roadblock and remains at an early market stage. Therefore, research of the determinants leading to consumers’ intention to accept and purchase IoV-based services and vehicles is significant for either academics or practitioners. Drawing upon the extended unified theory of acceptance and use of technology acceptance model (UTAUT2), the perceived risk theory, and the initial trust model, we developed an integrated conceptual model and explored what and how various determinant antecedent conditions fit together on consumer intention to accept IoV-based services and vehicles. The proposed model and hypotheses were assessed by both symmetric (partial least square structural equation modeling, PLS-SEM) and asymmetric (fsQCA) approaches using online survey datasets with 362 Chinese consumers. The findings suggest that PLS-SEM and fsQCA are complementary analytical techniques providing comparable results. PLS-SEM results indicate that performance expectancy, price value, habit, and initial trust have significant effects on behavioral intention to accept IoV services. Despite other determinants, e.g., effort expectancy, social influence, facilitating conditions, hedonic motivation, and perceived risk, have no significant effect. FsQCA results reveal twelve different configurations of determinants resulting in a high level of behavioral intention to accept IoV services, and eight causal paths equifinally leading to the negation of behavioral intention to accept IoV services. These findings suggest that several conditions that were not significant in PLS-SEM are sufficient conditions when combined with other conditions. This study enriches relevant research studies on IoV-based services acceptance and provides relevant insights and marketing suggestions for incentivizing consumers to accept the IoV-based services.

scholarly journals The Relationship between Service Experience Equity and Guests’ Behavioral Intention at Eco-Resorts: A study using PLS-SEM

2017 ◽  
Vol 2 (6) ◽  
pp. 177 ◽  
Author(s):  
Nurhazirah Hashim ◽  
Ahasanul Haque
Keyword(s):  
Structural Equation Modeling ◽  
Significant Role ◽  
Significant Influence ◽  
Behavioral Intention ◽  
Structural Equation ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Service Experience ◽  
The Relationship

Guest experience studies and the consequences towards behavioral intention play a significant role in the success of resort industry. Hence, this study attempts to investigate the relationship between service experience equity and behavioral intention at eco-resorts. This study also aims to discover the new experience and phenomenon of ecotourism particularly in eco-resort setting in Malaysia. The result of the hypotheses is tested using partial least square of structural equation modeling (PLS-SEM) and several conclusions were achieved. Noticeably, the service experience equity perceived by eco-resorts’ guests showed significant influence their behavioral intention in staying at eco-resorts.

The effect of Muslims’ tendency to regret being customers of conventional banks on their intention to save money in Islamic banks

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Burhanudin Burhanudin
Keyword(s):  
Structural Equation ◽  
Islamic Law ◽  
Emotional Experience ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Islamic Banks ◽  
Banking Services ◽  
Content Type ◽  
Conventional Banks

Purpose There are some Muslims who only hold conventional bank accounts, regardless that some believe that such banks implement an interest charging system that contradicts Islamic law concerning the prohibition of charging interest. This study aims to investigate the consumers’ tendency to regret (CTR) related to purchasing conventional banking services (CTR-P) and the failure to purchase Islamic banking services (CTR-NP). Then, this study investigates whether CTR-P and CTR-NP translate into regret, which, in turn, leads to the intention to save money in Islamic banks. Design/methodology/approach A survey of Indonesian Muslims who only hold conventional banking accounts was conducted. There were 323 participants. This study then applied a partial least square structural equation modeling (PLS-SEM) to test the hypotheses. Findings This study found that a combination of CTR-P and CTR-NP translates into regret, which then drives the intention to save money in Islamic banks as a means of releasing such feelings of regret. The findings suggest that Muslims evaluate their banking decision on an Islamic basis and that making a decision that contradicts the prohibition of charging interest tends to cause regret. Islamic banks have opportunities to penetrate the market by focusing on Muslims who only hold accounts with conventional banks. Originality/value The findings of this study help advance understanding of Muslims’ negative emotional experience due to making a decision that they perceive contradicts Islamic law. Also, the findings help predict the strategy that Muslims use to neutralize such a negative emotional experience.

scholarly journals A Perception Study of an Integrated Water System Project in a Water Scarce Community in the Philippines

Water ◽  
2019 ◽  
Vol 11 (8) ◽  
pp. 1593 ◽  
Author(s):  
Ignacio ◽  
Malenab ◽  
Pausta ◽  
Beltran ◽  
Belo ◽  
...  
Keyword(s):  
Technology Acceptance ◽  
Behavioral Intention ◽  
Structural Equation ◽  
Social Acceptance ◽  
Rainwater Harvesting ◽  
Water System ◽  
The Philippines ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling

The Integrated Water System (IWS) offers alternative water and sanitation services that can potentially benefit rural communities experiencing water scarcity. The IWS described in this study comprises three systems: The Rainwater Harvesting System (RWHS), Water Treatment System (WTS), and Eco-Toilet System (ETS). RWHS and WTS make use of rainwater, which can be utilized for several domestic uses, especially during wet season. ETS has several benefits to users including promotion of environmental and public health, as well as food security. Despite the potential benefits of the IWS components, the perceived acceptance of its users threatens the success of its implementation. This study focuses on determining the significant factors that can influence the social acceptance of IWS in the Municipality of Mulanay, Quezon Province, Philippines. This study considers behavioral intention as an indicator of social acceptance of the IWS components. The framework of this study is based on the combined technology acceptance model and theory of planned behavior (C-TAM-TPB) concept. C-TAM-TPB was analyzed using Partial Least Square–Structural Equation Modeling (PLS–SEM). The result of the C-TAM-TPB evaluation reveals that the user’s attitude towards use (ATU), including its significant predictors, can promote behavioral intention towards use of the IWS components. This study can further improve the development of IWS projects.

Ride on Conveniently!

2021 ◽  
Vol 13 (2) ◽  
pp. 19-35
Author(s):  
Noman Hasan ◽  
Abdul Gaffar Khan ◽  
Mohammad Awal Hossen ◽  
Ariful Islam
Keyword(s):  
Behavioral Intention ◽  
Structural Equation ◽  
Sharing Economy ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Intention To Use ◽  
It Adoption ◽  
Ride Sharing ◽  
Behavioral Intention To Use

This study investigates the passengers' adoption of a ride-sharing service app (UBER) in Bangladesh. This study employed the most widely used and cited IT adoption model, The Unified Theory of Acceptance and Use of Technology-2 (UTAUT2), as the theoretical framework to examine the passengers' adoption of the popular sharing economy tools ride-sharing service applications (i.e., Uber). This study adds a new construct, safety, in the UTAUT2 model. Data were obtained from 206 participants which were analyzed using partial least square structural equation modeling (PLS-SEM). The results indicated that performance expectancy, effort expectancy, social influence, hedonic motivation, and facilitating conditions are the most significant determinant factors of behavioral intention to use the Uber app. In contrast, behavioral intention to use the Uber app is not significantly influenced by price value and safety. Additionally, the theoretical and practical implications of these results are discussed, which elicits the importance for business managers, marketers, and policymakers on sharing economy platforms.

scholarly journals Perilaku Self-Control dalam Mengelola Keuangan Pribadi (Berdasarkan Theory Of Planned Behavior dan Conscientiousness) di STIKes Merangin

2019 ◽  
Vol 3 (2) ◽  
pp. 105
Author(s):  
Leli Sumiarni
Keyword(s):  
Theory Of Planned Behavior ◽  
Planned Behavior ◽  
Behavioral Intentions ◽  
Structural Equation ◽  
Variance Component ◽  
Partial Least Square ◽  
Least Square ◽  
Self Control ◽  
Equation Modeling ◽  
Personal Finances

Behavioral self-control in managing personal finances is a behavior to be careful in using the money they had, which was not spontaneous purchases or otherwise delay the purchase to do first consideration so that the money can be used properly so as to avoid consumer behavior. This study aimed to test the theory of planned behavior and conscientiousness on the behavior of self-control in managing personal finances, where there are seven hypotheses to be tested. The sample in this study is still STIKes Merangin Lecturer. Data obtained through questionnaires and to test the proposed models and hypotheses used Structural Equation Modeling (SEM) based variance component or famous with Partial Least Square (PLS). The results showed thatof thetheory of planned behavior only influence behavioral intentions ofdoingself-controlin managingpersonal financesto thebehaviorof self-controlin managing personal finances that have asignificant influence. While othersdo nothave asignificant effect. 

scholarly journals ACCEPTANCE TECHNOLOGY FACTORS OF MOBILE BANKING USAGE BASED ON UTAUT2 MODEL

2020 ◽  
Vol 5 (2) ◽  
pp. 920
Author(s):  
Ignatius Aryono Putranto
Keyword(s):  
Structural Equation ◽  
Partial Least Square ◽  
Least Square ◽  
Behavioural Intention ◽  
Equation Modeling ◽  
Mobile Banking ◽  
Theoretical Contribution ◽  
Performance Expectancy ◽  
And Performance ◽  
Internet Link

The aim of this research was to examine factors in UTAUT2 was developed by Venkatesh et al.,(2012) (Unified Theory of Acceptance and Use of Technology2) Model which were influenced people in using mobile banking. Constructs used in this research were: performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, price value, habits, behavioural intention, and use behaviour. This research based on survey research, and data were gathered using questionnaire. The questionnaires were distributed through internet link and it was responded by 199 respondents. The population in this research are every person who used mobile banking. The sample amount used the literature which was said that if the number of arrows in the model is maximum 10, the minimum amount of samples are 91 samples. Data analysis techniques employed in this research was Partial Least Square – Structural Equation Modeling (PLS-SEM). Results from this research shows that the factors influencing use of mobile banking are habitss and behavioural intention. In other sides, factors that determine the intentions on using mobile banking are habitss and performance expectancy. Results of this research contributes to the identify the factors that should be enhanced by banks to optimize the use of mobile banking and also contributes to the banks customers to make them understand what factors influenced them most on using mobile banking. Theoretical contribution from this paper related to contribution of references about examining the factors affect use of mobile banking in Indonesia from the UTAUT2 model.

scholarly journals Determinants of Behavioral Intentions to Use Sharia Financial Technology (Fintech)

2021 ◽  
Vol 10 (2) ◽  
pp. 325-342
Author(s):  
Dani Setiawan ◽  
Darwanto Darwanto ◽  
Edy Yusuf Agung Gunanto
Keyword(s):  
Financial Literacy ◽  
Digital Literacy ◽  
Behavioral Intentions ◽  
Structural Equation ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Positive Effects ◽  
The Right ◽  
Financial Technology

The growth of sharia fintech is not proportional to the majority of the Muslim population. There are only a few studies that discuss the behavioral intentions of consumers who use sharia fintech. This study aims to identify the factors influencing Muslim's behavioral intentions in using sharia fintech. This study conducted 400 respondents in four types of sharia fintech (digital payment, lending, crowdfunding, and risk and management). This study uses a structural Equation Modeling - Partial Least Square (SEM-PLS) approach. Variable Planned behavior (PB), Acceptance Model (AM), Use of Technology (UT), Digital Literacy (DL), and Sharia Financial Literacy (SFL) have significant positive effects on Behavior Intention (BI). This study provides recommendations to improve the distribution of internet access infrastructure and the right curriculum in increasing digital literacy, Islamic finance literacy, and also more accessible fintech services.JEL Classification: D83, D91, G2, Z1How to Cite:Setiawan, D., Darwanto., & Gunanto, E. Y. A. (2021). Determinants of Behavioral Intentions to Use Sharia Financial Technology. Signifikan: Jurnal Ilmu Ekonomi, 10(2), 325-342. https://doi.org/10.15408/sjie.v10i2.21451.

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