Service Process Improvement Based on Business Process Management

2021 ◽  
Vol 22 (5) ◽  
pp. 1117-1128
Author(s):  
Jia-Xing Wang Jia-Xing Wang ◽  
Si-Bin Gao Jia-Xing Wang ◽  
Cong-Er Yuan Si-Bin Gao ◽  
Da-Peng Tan Cong-Er Yuan ◽  
Jing Fan Da-Peng Tan
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Service Process

scholarly journals Peningkatan Kinerja Operations Pada Perusahaan E-Commerce Enabler Indonesia PT XYZ

2021 ◽  
Vol 5 (3) ◽  
Author(s):  
Henu Akbar ◽  
Safitri Heny R ◽  
Ahmad Syamil
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Service Level Agreement ◽  
Service Level ◽  
Theory Analysis ◽  
Google Docs ◽  
Root Cause ◽  
Operational Management

This study aims to explain the increase in operating performance at the E-Commerce Enabler PT. XYZ. The current condition of PT. XYZ into several parts such as operationally. The business process carried out by PT XYZ is still manual, one of which is using google docs. The biggest problem with this company is the high number of canceled orders, this is because many processes are not going well. The consultation project aims to provide recommendations for business process improvement strategies from the operational management side of PT XYZ in order to increase client satisfaction. The analysis of this research is divided into two parts, the first theory analysis and validation analysis which includes data and interviews. The results showed 1) The main mistakes that occurred in the company PT. XYZ is the delivery of Service Level Agreement (SLA) that is not as expected. 2) Not achieving the Service Level Agreement (SLA) causes the canceled order value to increase. 3) To find out the root cause of the non-conformity of the Service Level Agreement (SLA) is to use the theory of Business Process Management (BPM).

Research on Business Process Management System Based on SOA

2013 ◽  
Vol 774-776 ◽  
pp. 1945-1950
Author(s):  
Jun Cheng Geng ◽  
Jian Wei Ma
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Service Oriented Architecture ◽  
Business Agility ◽  
System Solution ◽  
Service Oriented

Business process management (BPM) is considered to be an effective way to improve their business agility for the enterprises. But after analysis, it found that the existing BPM system has been difficult to meet the needs of enterprises development. It analyzed the theory and technology of Service-Oriented Architecture (SOA) and BPM, and presented the BPM system solution based on SOA. Finally, it took case with a process improvement, which described the process of implementing a BPM system based on SOA. Practice has proved that the combination of SOA and BPM can greatly improve the business agility.

scholarly journals Industry 4.0 and business process management

2019 ◽  
Vol 13 (4) ◽  
pp. 349-355
Author(s):  
Jiri Tupa ◽  
Frantisek Steiner
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Industry 4.0 ◽  
Business Process Management ◽  
Process Management ◽  
New Technologies ◽  
The Core ◽  
New Methods ◽  
Theoretical Paper ◽  
The Cost

Production companies are adopting new methods for the improvement of their managing production processes. The cost, quality and time are still key important attributes for process improvement. This is reason why the Business Process Management (BPM) is the core of management in different areas, e.g., quality management, sustainability management. The new technologies based on Internet of Things and Services, SMART solutions, and the concept Industry 4.0 are opening new possibilities of BPM implementation. This theoretical paper deals with a review of new trends in BPM and a presentation of the possibilities of core technologies for Industry 4.0 in phases of BPM applications.

scholarly journals Business process management: Conceptual framework and application

2020 ◽  
Author(s):  
◽  
Nicole Neufeld
Keyword(s):  
Conceptual Framework ◽  
Process Improvement ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Recent Literature ◽  
Extensive Literature ◽  
Total Quality ◽  
Research And Practice

Recent literature published by some practitioners, consultants, and researchers in the area of Business Process Management (BPM) identified that BPM is a new and emerging field of research and practice. The objective of this paper is to identify the conceptual framework of BPM, identify if connections exist with prior process improvement concepts such as Business Process Re-engineering (BPR), Total Quality Management (TQM) and Business Process Improvement (BPI), and apply BPM in a case study to determine the effectiveness of the current methodology. An extensive literature review was conducted, identifying multiple similarities between BPM and prior process improvement concepts, suggesting an evolving nature of the concept. The BPM methodology was then applied in a controlled case study, identifying a major inefficiency in the methodology. The findings of this paper are useful to researchers, educators, students, and managers to understand the evolution of BPM, and determine how it can be applied.

Measuring Business Process Management using business process orientation and process improvement initiatives

2016 ◽  
Vol 22 (6) ◽  
pp. 1069-1078 ◽  
Author(s):  
Devika Nadarajah ◽  
Sharifah Latifah Syed A. Kadir
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Quantitative Research ◽  
Business Process Management ◽  
Process Management ◽  
Past Research ◽  
Process Orientation ◽  
Content Type ◽  
Process Improvements ◽  
Process Alignment

Purpose Past research examining Business Process Management (BPM) mainly focussed on either process alignment, business process orientation (BPO) or process improvement initiative (PII) constructs. However, based on the definition of BPM by Zairi (1997) and Lee and Dale (1998), BPM comprises all the elements of process alignment, BPO and PII. Hence, the purpose of this paper is to present a total view of measuring BPM through combining BPO and PIIs. Design/methodology/approach Quantitative research technique was applied for this study. The study was carried out in Malaysia. Close-ended survey instrument was administered to a large number of organisations. Findings The findings revealed that the elements of BPM cover both process management as well as process improvements. Originality/value The findings from this study is important for practitioners to regard continuous improvement as a component of BPM practice.

Business process management – a construction case study

2017 ◽  
Vol 17 (1) ◽  
pp. 50-67 ◽  
Author(s):  
Bhargav Dave
Keyword(s):  
Longitudinal Study ◽  
Process Improvement ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Process Modelling ◽  
Content Type ◽  
Construction Company ◽  
Improvement Effort

Purpose This paper aims to demonstrate the need for a structured business process improvement effort needed while restructuring organisational processes within a construction company. Through the longitudinal study, the study also highlights the importance of a continuous improvement initiative to sustain such an improvement effort. Design/methodology/approach The research followed an action research and the case study approach using semi-structured interviews and group workshops within the case organisation. Overall, six departments were analysed, 35 interviews with senior and middle managers were conducted, existing business process documents were studied and processes were documented. The data were compiled using a process modelling software and Business Process Markup Notation methodology. Additionally, a longitudinal analysis following the completion of process modelling exercise was carried out over a period of eight years. Findings The overall study highlights the importance of business process management (BPM) for construction organisations. The case study also demonstrated that even smaller business units and its processes affected the overall value chain in a major way and the importance to analyse the process interdependencies between organisational units. Research limitations/implications The main limitation of the research was that it is based on a single-case-study company based in the UK. More research is needed with other organisations with different work practices and culture and geographic location. Practical implications Primarily, the research outlines specific steps taken during a structured process improvement exercise in a construction company, including procedures for collecting data, developing process maps and analysis of data. The longitudinal study highlights the challenges in sustaining such an initiative. For practitioners, strengths and weaknesses of various process improvement methods and a detailed description of a BPM implementation can be used as a guideline for future projects. From a research point of view, the paper highlights the need for deeper and long-term analysis of such initiatives and the importance of immersion of researchers within the environment. Originality/value The paper provides deeper insights into the structured process improvement exercise within a construction company. Second and more importantly, the longitudinal study is one of its kind in the construction industry to shed light on the factors affecting sustainability of such initiatives.

scholarly journals BUSINESS PROCESS MANAGEMENT CENTRE OF EXCELLENCE AS A SOURCE OF KNOWLEDGE

2018 ◽  
Vol 16 (0) ◽  
pp. 121-132 ◽  
Author(s):  
Agnieszka Bitkowska
Keyword(s):  
Empirical Research ◽  
Process Improvement ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Process Approach ◽  
Organizational Competencies ◽  
Centre Of Excellence ◽  
The World ◽  
Knowledge Perspective

The aim of this article is to present the functioning of the Business Process Management Centre of Excellence (BPM CoE) from a knowledge perspective. Empirical research has been carried out in an enterprise operating on the territory of Poland in 2017. The results revealed that enterprises with the implementation of process approach tend to maximize knowledge diffusion and develop organizational competencies via organizing Business Process Management Centre of Excellence in the world and in Poland. An increasing number of companies adopting a Business Process Management Centre of Excellence, which is a centre for process improvement and provides many good practical solutions.

Rola modelu CMMI w organizacjach procesocentrycznych

2013 ◽  
pp. 25-30
Author(s):  
Arkadiusz Jurczuk
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management

W artykule przedstawiono istotę i zasady oceny dojrzałości procesowej przedsiębiorstw oraz rolę modeli dojrzałości w podnoszeniu efektywności organizacji w kontekście paradygmatu Business Process Management. Zasadniczym celem poznawczym artykułu jest określenie zasad oceny dojrzałości według modelu CMMI oraz prezentacja nakładów i efektów wynikających z wdrożenia tego modelu. Wskazano także czynniki determinujące sukces wdrożenia modeli dojrzałości w praktyce biznesowej. (abstrakt oryginalny)

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