scholarly journals BUSINESS PROCESS MANAGEMENT CENTRE OF EXCELLENCE AS A SOURCE OF KNOWLEDGE

2018 â—½  
Vol 16 (0) â—½  
pp. 121-132 â—½  
Author(s):  
Agnieszka Bitkowska
Keyword(s):  
Empirical Research â—½  
Process Improvement â—½  
Business Process â—½  
Business Process Management â—½  
Process Management â—½  
Process Approach â—½  
Organizational Competencies â—½  
Centre Of Excellence â—½  
The World â—½  
Knowledge Perspective

The aim of this article is to present the functioning of the Business Process Management Centre of Excellence (BPM CoE) from a knowledge perspective. Empirical research has been carried out in an enterprise operating on the territory of Poland in 2017. The results revealed that enterprises with the implementation of process approach tend to maximize knowledge diffusion and develop organizational competencies via organizing Business Process Management Centre of Excellence in the world and in Poland. An increasing number of companies adopting a Business Process Management Centre of Excellence, which is a centre for process improvement and provides many good practical solutions.

Service Process Improvement Based on Business Process Management

2021 â—½  
Vol 22 (5) â—½  
pp. 1117-1128
Author(s):  
Jia-Xing Wang Jia-Xing Wang â—½  
Si-Bin Gao Jia-Xing Wang â—½  
Cong-Er Yuan Si-Bin Gao â—½  
Da-Peng Tan Cong-Er Yuan â—½  
Jing Fan Da-Peng Tan
Keyword(s):  
Process Improvement â—½  
Business Process â—½  
Business Process Management â—½  
Process Management â—½  
Service Process

scholarly journals Peningkatan Kinerja Operations Pada Perusahaan E-Commerce Enabler Indonesia PT XYZ

2021 â—½  
Vol 5 (3) â—½  
Author(s):  
Henu Akbar â—½  
Safitri Heny R â—½  
Ahmad Syamil
Keyword(s):  
Process Improvement â—½  
Business Process â—½  
Business Process Management â—½  
Process Management â—½  
Service Level Agreement â—½  
Service Level â—½  
Theory Analysis â—½  
Google Docs â—½  
Root Cause â—½  
Operational Management

This study aims to explain the increase in operating performance at the E-Commerce Enabler PT. XYZ. The current condition of PT. XYZ into several parts such as operationally. The business process carried out by PT XYZ is still manual, one of which is using google docs. The biggest problem with this company is the high number of canceled orders, this is because many processes are not going well. The consultation project aims to provide recommendations for business process improvement strategies from the operational management side of PT XYZ in order to increase client satisfaction. The analysis of this research is divided into two parts, the first theory analysis and validation analysis which includes data and interviews. The results showed 1) The main mistakes that occurred in the company PT. XYZ is the delivery of Service Level Agreement (SLA) that is not as expected. 2) Not achieving the Service Level Agreement (SLA) causes the canceled order value to increase. 3) To find out the root cause of the non-conformity of the Service Level Agreement (SLA) is to use the theory of Business Process Management (BPM).

Media asset management and process approach in business process management

2021 â—½  
Vol 24 (3) â—½  
pp. 316-337
Author(s):  
Elena Yu. SIDOROVA â—½  
Galina V. TIMOKHOVA
Keyword(s):  
Business Process â—½  
Asset Management â—½  
Business Process Management â—½  
Process Management â—½  
Process Approach â—½  
Social Consequences â—½  
Quality Of Work â—½  
Digital Management â—½  
Effective Level

Subject. This article explores the problems of digital management in business process management. Objectives. The article aims to investigate the methodological problems of digital management and process approach application in business process management. Methods. For the study, we used a content analysis of the scientific literature on the subject, and generalization techniques. Results. The article offers our own original approach and assessment and substantiates methodological provisions to identify the positive and negative aspects of digital transformation in relation to business and economic units. The main reasons for the need for digital management transformation are the improvement and development of information infrastructure, improvement of the technological level of specific subsystems and technologies, and the social consequences of the digital economy. Conclusions. Digital management and process approach in business process management take economic activity to a new effective level. The quality of work gets changed, it becomes fragmented, the on-site or on-team presence is not mandatory, employees can perform most of the work remotely, there is a change in perception of the real world. All this affects the quality of work.

Research on Business Process Management System Based on SOA

2013 â—½  
Vol 774-776 â—½  
pp. 1945-1950
Author(s):  
Jun Cheng Geng â—½  
Jian Wei Ma
Keyword(s):  
Process Improvement â—½  
Business Process â—½  
Management System â—½  
Business Process Management â—½  
Process Management â—½  
Service Oriented Architecture â—½  
Business Agility â—½  
System Solution â—½  
Service Oriented

Business process management (BPM) is considered to be an effective way to improve their business agility for the enterprises. But after analysis, it found that the existing BPM system has been difficult to meet the needs of enterprises development. It analyzed the theory and technology of Service-Oriented Architecture (SOA) and BPM, and presented the BPM system solution based on SOA. Finally, it took case with a process improvement, which described the process of implementing a BPM system based on SOA. Practice has proved that the combination of SOA and BPM can greatly improve the business agility.

scholarly journals Industry 4.0 and business process management

Tehnički glasnik â—½  
2019 â—½  
Vol 13 (4) â—½  
pp. 349-355
Author(s):  
Jiri Tupa â—½  
Frantisek Steiner
Keyword(s):  
Process Improvement â—½  
Business Process â—½  
Industry 4.0 â—½  
Business Process Management â—½  
Process Management â—½  
New Technologies â—½  
The Core â—½  
New Methods â—½  
Theoretical Paper â—½  
The Cost

Production companies are adopting new methods for the improvement of their managing production processes. The cost, quality and time are still key important attributes for process improvement. This is reason why the Business Process Management (BPM) is the core of management in different areas, e.g., quality management, sustainability management. The new technologies based on Internet of Things and Services, SMART solutions, and the concept Industry 4.0 are opening new possibilities of BPM implementation. This theoretical paper deals with a review of new trends in BPM and a presentation of the possibilities of core technologies for Industry 4.0 in phases of BPM applications.

scholarly journals Business process management: Conceptual framework and application

10.24124/2020/59089 â—½  
2020 â—½  
Author(s):  
â—½  
Nicole Neufeld
Keyword(s):  
Conceptual Framework â—½  
Process Improvement â—½  
Business Process â—½  
Business Process Management â—½  
Process Management â—½  
Recent Literature â—½  
Extensive Literature â—½  
Total Quality â—½  
Research And Practice

Recent literature published by some practitioners, consultants, and researchers in the area of Business Process Management (BPM) identified that BPM is a new and emerging field of research and practice. The objective of this paper is to identify the conceptual framework of BPM, identify if connections exist with prior process improvement concepts such as Business Process Re-engineering (BPR), Total Quality Management (TQM) and Business Process Improvement (BPI), and apply BPM in a case study to determine the effectiveness of the current methodology. An extensive literature review was conducted, identifying multiple similarities between BPM and prior process improvement concepts, suggesting an evolving nature of the concept. The BPM methodology was then applied in a controlled case study, identifying a major inefficiency in the methodology. The findings of this paper are useful to researchers, educators, students, and managers to understand the evolution of BPM, and determine how it can be applied.

scholarly journals Optimization of business process management at the enterprise

INNOVATIVE ECONOMY â—½  
2020 â—½  
pp. 79-84
Author(s):  
Nataliia Sarai
Keyword(s):  
Business Process â—½  
Business Process Management â—½  
Process Management â—½  
Business Processes â—½  
Process Approach â—½  
Enterprise Management â—½  
Organization And Management â—½  
Theoretical Generalization â—½  
Definition Of â—½  
The Impact

Purpose. The aim of the article is the development of theoretical, methodological provisions and practical recommendations for determining the content of business process and process approach in management of the enterprise, substantiation of classification features of grouping business processes and identifying indicators of evaluation of business processes of the enterprise and factors influencing their effectiveness. Methodology of research. The theoretical and methodological basis of the study is the position of modern economic theory, scientific works of domestic and foreign scientists to optimize the management of business processes at the enterprise. The following general scientific methods of research are used to achieve this goal: system-structural and terminological analysis – to streamline the conceptual and terminological apparatus regarding the economic content of the category "business process"; grouping, comparison and theoretical generalization – for the study of scientific works on the problems of business process management at the enterprise; inductions and deductions – to study the classification features of business process grouping and identify business process evaluation indicators at the enterprise; abstract and logical – for theoretical generalization and formulation of conclusions. Findings. The necessity of applying the process approach to the organization and management of the enterprise is substantiated. The economic essence of the category "business process" is determined. It is established that a business process is a structured sequence of actions to perform an appropriate type of activity at all stages of the life cycle of the subject activity. Characteristics of business processes: presence of internal and external users; functioning within and between divisions of the company and between different organizations; based on the way in which the organization works. The main characteristics of quality of business processes of the enterprise are determined, namely: effectiveness; efficiency; adaptability; anti-corruption. Originality. There was further development of the definition of the content of the business process and process approach in management of the enterprise are generalized, the classification features of grouping of business processes are substantiated and the possibilities of application of indicators of estimation of business processes of enterprise and factors of influence on their efficiency in management of domestic enterprises are offered. Practical value.Recommendations are proposed which define the conditions for ensuring optimization of business process management at the enterprise, in particular: application of the process approach to enterprise management; use of a scorecard to evaluate the business processes of an enterprise determining the impact of factors on their effectiveness. Key words: process; business process; process approach; indicator; factor; enterprise management.

scholarly journals INVESTIGATING THE IMPACT OF THE PROCESS APPROACH ON THE PERFORMANCE OF THE COMPANY - EMPIRICAL STUDY OF THE MOROCCAN CONTEXT

2020 â—½  
Vol 8 (12) â—½  
pp. 321-337
Author(s):  
Benammi Abderrazak â—½  
â—½  
Taj Kacem â—½  
Keyword(s):  
Organizational Performance â—½  
Business Process â—½  
Structural Equation â—½  
Business Process Management â—½  
Process Management â—½  
Empirical Studies â—½  
Process Approach â—½  
Equation Modeling â—½  
And Performance â—½  
The Impact

Process approach or Business Process Management (BPM) allows organizing and framing a company by focusing in the improvement of performance in order to gain competitive advantage. Although it is believed that BPM improves various aspects of organizational performance, there has been a lack of empirical studies about this. The present paper has the purpose to study the impact of business process management in companies performance in Moroccan context. To accomplish that, the theoretical basis required to know the elements that configurate BPM and the measures that can evaluate the BPM success on performance is built through a literature review. Then, a research model is proposed. Empirical data has been collected from a survey of Moroccan companies from different sectors. A quantitative analysis has been performed using structural equation modeling (SEM) to show if the direct and indirect effects between BPM and performance can be considered statistically significant. At the end, we have discussed results, their managerial and scientific implications.

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