scholarly journals Are office hours obsolete?

2021 ◽  
Vol 11 (7) ◽  
pp. 40
Author(s):  
Karen R. Fowler

Office hours are a higher-education tradition. Unchanged for past-decades, the upheaval due to the COVID pandemic, transitioned office hours in many institutions from face-to-face to virtual and other formats. Historically office hours are a resource underused by students. Faculty-student interactions are considered a high-impact activity aimed at promoting student success. One purpose of office hours is to increase student access to faculty. It is time to revitalize and revamp this tradition. Increasing student engagement, clarifying course requirements, and role modeling professional behavior are potential goals for office hours and student-faculty interactions. To meet these goals, faculty will need to undertake activities that are much more active than the typical passive activity of office hours.

Author(s):  
Erik P. Bean

How do academies use customer experience (CX) leadership theory? How do they employ and measure it? How is emotional branding related to customer experience? No matter how rigorous higher education programs become, understanding the student and faculty customer experience can have many positive effects. Staff and faculty need to understand how to create meaningful student interactions leading to loyalty that can foster networking opportunities for student success throughout the school's prospective, current, and alumni network. A content analysis and brief survey was employed to examine a University of Phoenix research center Website iteration to define the customer personas of dissertation chairs, its largest customers who utilize the Center for Leadership Studies and Educational Research (CLSER) center for guidance to formulate research studies geared towards publication. These customers (known as affiliates) also were measured whether they believed that implicit promises made were kept, a necessity of purposeful CX strategy and that signifies the degree of emotional connection.


Author(s):  
Monika Z. Moore

This review of research discusses how applications of multicontext theory can help foster a sense of belonging for students in higher education, resulting in stronger persistence. Multicontext theory may offer an approach to designing learning experiences and environments that take into account varied ways of thinking and knowing, are relevant inside and outside of the classroom, and can both enrich and encompass the lives of students on and off campus. Focusing on faculty-student interactions is one area within which multicontext approaches can be examined for insights into current successes and future potential.


Author(s):  
Vanessa Hammler Kenon ◽  
Perla M. Garcia ◽  
Danielle Schramm ◽  
Sarah J. Arellano

The sudden shift from face-to-face lectures to online learning occurred on a global scale at the onset of COVID-19 in early March 2020. The transition raised questions about faculty and students' abilities to use existing technology at national levels. COVID-19 has forced university staff to come up with out-of-the-box solutions because of the sudden shift. Such dramatic changes were not easily met because most teaching professionals only had experience with face-to-face lectures, assignments, and projects. This chapter explores utilizing online innovative technology for student success in higher education learning environments.


2021 ◽  
Vol 12 (01) ◽  
Author(s):  
Veronica Udeogalanya ◽  

In this paper the alignment of computer and digital literacy as well as student academic success were examined. Lack of adequate functional digital literacy training and the unreadiness of higher education institutions for the impact of random shocks such as COVID-19 pandemic has gravely affected teaching and learning. The purpose of this paper is to make the case for preparedness of students to meet the needs of technology jobs by mandating and aligning digital literacy and student success. As COVID-19 Pandemic was spreading through the communities of the United States, institutions of higher education transitioned to fully online teaching and learning. Prior to the pandemic, fully online education was secondary to face-to-face format. Only about 20% of classes were fully online while 80% were face-to-face. Digital literacy was given a token treatment as a percentage of the entire curriculum and relegated to only the departments of computer information systems and computer sciences. Faculty, students, staff, families, and communities were not trained for the intensity of fully online education as the only format. Many of them never heard of most of the digital literacy tools. Both faculty and students were forced to learn the use of computers and digital literacy tools to survive the spring 2020 semester. Low-income families were left to the operational schedules of local libraries, many of whom did not have internet presence. The institutions provided limited training for faculty and students to meet the urgency of the time. Faculty and students were forced to purchase expensive tools and hardware to withstand the intensive demand of teaching and learning. Many students were overwhelmed by the pressure of the new way of learning; some dropped out of school while many performed very poorly in their examinations which negatively impacted their overall grade point averages. One year later in spring 2021, the student success outcomes have barely changed. At the same time, technology is advancing despite the raging COVID pandemic. Millions of technology-enabled jobs remain unfilled while millions of university graduates are unemployed. There continues to be a mismatch between current job requirements in the industries and graduating students’ skills. This paper discusses the indispensable value of building computer and digital literacy training into all undergraduate curriculums. We argue for mandated computer and digital literacy exit skills assessment test for all graduating students irrespective of their discipline. We also make the case for increased institutional investment in faculty training in computer and digital literacy readiness. There are a number of remedies suggested to address the speed of advancement in technology, faculty and student functional mastery of basic computer and digital literacy skills. We conclude that all institutions must be proactive rather than reactive to systemic shocks by preparing students for academic success and technological readiness for today’s job markets.


Author(s):  
Wendi K. Zimmer ◽  
Tracey S. Hodges

While transforming instruction to online delivery methods, educators cannot ignore the importance of teaching writers and writing skills for student success. In this chapter, two higher education writing instructors use their unique experiences and the challenges they faced during the COVID-19 shift in Spring 2020 to discuss strategies for teaching during a pandemic. The instructors discuss the challenges, opportunities, and creativity they utilized to ensure their students received high-quality, engaging writing instruction during unprecedented times. Specifically, they explore four themes and provide resources that encompass the experiences shifting their courses from face-to-face or hybrid to fully online: (1) re-envisioning courses for the virtual setting, (2) making teaching shifts, (3) assessing how the virtual setting helped or hindered teaching, and (4) reflecting on practices learned from the shift to plan future semesters. These themes and resources may inform higher education's virtual writing instructional practices.


2019 ◽  
Vol 47 (4) ◽  
pp. 503-526
Author(s):  
Lynn Deeken ◽  
Amy Vecchione ◽  
Allison Carr ◽  
Shelby Hallman ◽  
Lara Herzellah ◽  
...  

Purpose This paper aims to demonstrate the variety of ways institutions and their libraries approach student success both conceptionally and operationally. Design/methodology/approach Librarians from eight different institutions of higher education were given a series of questions about student success on their campuses and in their libraries. They responded with written essays describing their experiences and perspectives. Findings The contributed pieces in this second installment are collected together and a variety of ways the academic library engage with “student success” are discussed. Initiatives include high-impact practices, fostering academic rapport and creating a sense of belonging, experiential learning and creative spaces and professional development. Originality/value These examples help to observe what is happening throughout higher education and see potential paths forward at the institutions engaged in this work.


2021 ◽  
Vol 37 (5) ◽  
pp. 43-60
Author(s):  
Elvira G. Rincon-Flores ◽  
Brenda N. Santos-Guevara

Virtual teaching modalities urgently implemented during the Covid-19 pandemic require strategies to motivate students to participate actively in higher education. Our study found that gamification using a reward-based system is a strategy that can improve the educational experience under exceptional circumstances. This article reports the results of two gamified undergraduate courses (Calculus and Development of Transversal Competencies) designed with a reward system. The results derived from analyses of online surveys, the final grades, and their correlations revealed that gamification helped motivate students to participate actively and improved their academic performance, in a setting where the mode of instruction was remote, synchronous, and online. From the results we conclude that gamification favours the relationship between attention, participation, and performance, while promoting the humanisation of virtual environments created during academic confinement. Implications for practice or policy: Gamification using a reward-based system promoted active class participation and improved student performance after the transition from face-to-face to virtual instruction required as a result of the global pandemic. Systemic recognition in a reward-based system improved the participants' emotional states, reducing their anxiety and the feeling of isolation caused by the pandemic, and leading to student engagement with . Gamification works as an accompaniment for students to help the increasement of teacher-student and student-student interactions.


2021 ◽  
Vol 1 (1) ◽  
pp. 136-147
Author(s):  
Jill Flees ◽  
Joe O'Shea

Each year, hundreds of thousands of students leave higher education without earning their degree. Helping these students return and complete their degree is an enormous opportunity for higher education to propel social and economic mobility for students and their broader communities. With limited resources at postsecondary institutions, however, most institutional attention tends to go to students currently enrolled, not those who were enrolled. In this case study of Florida State University’s Completion Campaign, we detail how a low-cost, high-impact effort has helped over 1,600 students in four years return to complete their degrees. We illustrate the key features and components of the program, its impact on student success, and considerations for institutions who may want to adopt similar approaches.


2013 ◽  
Vol 17 (3) ◽  
Author(s):  
Kristen Betts ◽  
Bill Welsh ◽  
Kelly Hermann ◽  
Cheryl Pruitt ◽  
Gaeir Dietrich ◽  
...  

Approximately 11% of all postsecondary students reported having a disability in 2008. Although the percentage of students with disabilities in 2008 closely reflects the percentage reported in 2004, the U.S. Government Accountability Office states that recent legislative changes have the potential to increase the diversity and number of students with disabilities pursing higher education. To support students with disabilities enrolled in higher education and in online learning, it is important to understand disabilities and the resources students need to actively engage in their courses and to achieve their academic goals. This article includes collaborative responses from a diverse group of leaders at eight higher education institutions and organizations who work with disability services and have experience in online learning. Some of the contributors also have disabilities so the collective responses build upon research, professional experience, and personal experience. For this article, the ten contributors answered 20 questions regarding disabilities and online student success as well as provided recommended practices. This article is designed to be interactive. It includes screenshots, simulation links, video demonstrations, and resources to provide a more detailed understanding of disabilities, accessibility, and support resources. JALN readers are encouraged to interact with the simulations and to watch the demonstration videos as a way to learn more about disabilities and supporting online student success.


2012 ◽  
Vol 16 (4) ◽  
Author(s):  
Sue Y. McGorry

Institutions of higher education are realizing the importance of service learning initiatives in developing awareness of students’ civic responsibilities, leadership and management skills, and social responsibility. These skills and responsibilities are the foundation of program outcomes in accredited higher education business programs at undergraduate and graduate levels. In an attempt to meet the needs of the student market, these institutions of higher education are delivering more courses online. This study addresses a comparison of traditional and online delivery of service learning experiences. Results demonstrate no significant difference in outcomes between the online and face-to-face models.


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