scholarly journals Modernizing public services: subtle interplays of politics and management

2016 ◽  
Vol 12 (4) ◽  
pp. 547-567 ◽  
Author(s):  
Michela Arnaboldi ◽  
Irvine Lapsley ◽  
Martina Dal Molin
Keyword(s):  
Performance Management ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Content Type ◽  
Documentary Analysis ◽  
New Public ◽  
Government Websites ◽  
The Government

Purpose This paper aims to examine the trajectory of public management reforms in Italy. This experience indicates the complexity of managerialism in countries with a legalistic system and where public administration cultures have been, and continue to be, embedded in politics. Design/methodology/approach The analysis of managerial reforms in Italy was carried out with a documentary analysis. In addition to official reports and acts of parliament, the analysis was based on monitoring the government websites and innovative channels (e.g. Facebook) which communicated the progress of the later reforms. Findings The paper shows how modernization of public services has been a continuous priority in the agenda of the Italian Government across four phases: an early attempt in the late 1970s; a lively, phase for Italian managerial reforms in the 1990s; a later advocacy in the 2000s of a specific new public management (NPM) element – performance management; an after-crises reform aimed at reducing public expenditure. Originality/value The paper takes a historical and long-term perspective to analyse the success and failure of NPM reforms implementation in Italy. Differently from previous studies, this papers analyses NPM reforms in a longitudinal perspective, to show how the legalistic culture of Italy continues to affect the implementation of NPM reforms.

The political economy of English public services reform and implications for management knowledges in health care organizations

2018 ◽  
Author(s):  
Ewan Ferlie ◽  
Sue Dopson ◽  
Chris Bennett ◽  
Michael D. Fischer ◽  
Jean Ledger ◽  
...  
Keyword(s):  
Political Economy ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Health Care Organizations ◽  
Public Agencies ◽  
Political Issue ◽  
Management Reform ◽  
New Public

This chapter explores, in greater depth, the idea floated in the Introduction that the macro-level political economy of public services reform can exert effects on preferred management knowledges at both national and local levels. We argue that an important series of New Public Management reforms evident since the 1980s have made UK public agencies more ‘firm like’ and receptive to firm-based forms of management knowledge. We characterize key features of the UK’s long-term public management reform strategy, benchmarking it against, and also adding to, Pollitt and Bouckaert’s well-known comparativist typology. We specifically add to their model a consideration of the extent to which public management reform is constructed as a top-level political issue.

scholarly journals Administrasi Publik Dalam Perspektif Islam: Kajian Pada Sistem Pemerintahan Umar Bin Khattab

2021 ◽  
Vol 8 (2) ◽  
pp. 17-24
Author(s):  
Nanda Herijal Putra
Keyword(s):  
Public Administration ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Islamic Law ◽  
Research Approach ◽  
Islamic Perspective ◽  
New Public ◽  
The Government ◽  
The Times

This study examines about public administration in an Islamic perspective, studies on the system of government of Umar Bin Khattab. The administrative system was not implemented before Nabi Muhammad SAW moved to Medina, after Nabi Muhammad SAW moved from Mecca to Medina, reading and writing activities began to be carried out among the Muslims and to build a government based on Islamic law. The development of the administration was increasingly rapid during the Caliphate of Umar bin Khattab. This research is a type of library research with a research approach using qualitative research methods. Literature research is research that uses data collection techniques by reviewing books, literature, notes and various reports related to the problem to be studied. Public administration as a discipline that is dynamic in accordance with the times. In line with the times, public administration has changed for the better in accordance with the demands of an increasingly complex era. In the western perspective, public administration has experienced developments starting from the old public administration paradigm, new public management, to the new public service. In an Islamic perspective, administration is known as al-idara. Administration in Islam refers to the Qur'an and its interpretations as well as hadiths and syarahs. The sources of interpretation provide an explanation of the signs of the Qur'an whose position exceeds the general rules relating to the order of people's lives. In the context of public services, excellent service is a must and obligation for both the government and the state civil apparatus. Public services are carried out based on Islamic teachings, namely the services provided must be good, honest, quality and trustworthy.

Assessing impediments to NPM change

2015 ◽  
Vol 28 (2) ◽  
pp. 263-270 ◽  
Author(s):  
Peter Steane ◽  
Yvon Dufour ◽  
Donald Gates
Keyword(s):  
Decision Making ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Disruptive Innovation ◽  
Wicked Problem ◽  
Content Type ◽  
Public Managers ◽  
Main Work ◽  
New Public

Purpose – When new public management (NPM) emerged in the mid-1980s, most governments such as New Zealand, Australia and Canada embraced it as a better way to provide public services. A more recent assessment of NPM would conclude that its appeal has faded. The purpose of this paper is to assess the serious impediments to NPM-inspired change. Design/methodology/approach – The literature is diffuse, and therefore its insights have been limited by the lack of synthesis. In this paper the authors set out to synthesize the main work already available. Findings – Change, such as breaking up large public sector hierarchies, or developing internal market-like competition and contracting out public services is indeed disruptive. Such change cannot be achieved without shifting decision-making processes, disrupting existing roles and working relationships and leaving some confusion and uncertainty among staff. Many of the changes feature numerous levels of ill-defined processes, ongoing multi-layered and complex decision making, and no easily agreed or clear path to resolution. Originality/value – The terms “wicked problem” and “disruptive innovation” are increasingly familiar to public managers and policy makers. This paper argues that managing NPM-style change represented yet another wicked problem in managing public organizations. The authors set out to synthesize the main work available, and in so doing, frame the various attributes of NPM-inspired change – five basic parts, five types of uncertainty and five fragmenting forces. The conceptual framework suggests hypotheses as the basis for further research.

scholarly journals Public sector accounting in emerging economies: a review of the papers published in the first decade of Journal of Accounting in Emerging Economies

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jan van Helden ◽  
Pawan Adhikari ◽  
Chamara Kuruppu
Keyword(s):  
Public Sector ◽  
Performance Management ◽  
Emerging Economies ◽  
Public Management ◽  
New Public Management ◽  
Local Context ◽  
Content Type ◽  
Public Sector Reforms ◽  
New Public ◽  
Public Sector Accounting

PurposeA review of papers on public sector accounting in emerging economies, as published in the Journal of Accounting in Emerging Economies' (JAEE) first decade.Design/methodology/approachA reflection on the issues covered and achievements made in the reviewed papers in the context of extant knowledge in this domain.FindingsA majority of the research in JAEE is dominated by accounting reforms inspired by New Public Management (NPM). Performance management, budgeting and accrual accounting are the main topics in the reviewed research. NPM claims, which can range from usability and use of a new accounting repertoire to desirable impacts on efficiency and service delivery, are often not fulfilled. Many papers attempt to explain failing accounting innovations by the local context in which they are embedded, including political instability, poor governance and a lack of capabilities.Research limitations/implicationsThe paper reviews research in a niche journal, but the findings are related to wider public sector accounting literature.Practical implicationsPublic sector practitioners, but also researchers, need to move away from a focus on public sector reforms due to contextual circumstances leading to built-in failures and concentrate instead on understanding how the accounting repertoire works in practice, including routes for improvements therein.Originality/valueAn original framework for analysing public sector accounting research in emerging economies is proposed, which, among others, distinguishes between various ambition levels for achieving NPM reforms.

scholarly journals MANAJEMEN KINERJA APARATUR SIPIL NEGARA DI INDONESIA: SEBUAH KONSEP MANAJEMEN PUBLIK BARU

2020 ◽  
Vol 3 (3) ◽  
pp. 53-60
Author(s):  
Bertha Lubis
Keyword(s):  
Performance Management ◽  
Public Administration ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Administrative Services ◽  
New Public ◽  
Management Concept ◽  
Results Orientation

New public management is a new concept in public administration science. This concept is results oriented, transparency and accountability of administrative services. Performance management is the key to results orientation. The Performance Management System is a record of the inputs, processes, outputs and results of government procedures. This helps to achieve the government's progress towards the goals. The Research goals to introduce the concept of performance management of the state civil servants in Indonesia as a new public management concept. The research used qualitative methods in the analysis of the research object. The results show that the bureaucracy that is complicated and still lacks quality of public services has become the curse of public administration science in Indonesia. The ASN performance management concept as a new performance-based public management is a breakthrough that can improve ASN performance which in the end has an impact on the performance of public services.

scholarly journals Quest for Improving Performance and Quality of Bangladesh Civil Service: Contemporary Practices and Recommendations

2019 ◽  
Vol 25 (1) ◽  
Author(s):  
Dr. Nazmul Ahsan Kalimullah ◽  
Dr. Jebunnessa ◽  
M. M. Ashaduzzaman Nour
Keyword(s):  
Performance Management ◽  
Public Management ◽  
Structural Adjustment ◽  
New Public Management ◽  
Civil Service ◽  
Vital Role ◽  
Performance Quality ◽  
New Public ◽  
The Government

Civil Service has a task to secure, support and improve the nation it serves. All over the world, each and every public and civil servant plays a vital role in fulfilling this task and so improving the lives of their corresponding citizens. Over the generations civil service has helped successive governments to overcome exclusive and complex challenges. Hence, performance and quality of civil service is very important. Improving performance quality of civil service is a public personnel management process by which the public organizations determine how effectively the employees are performing the job and improve performance to achieve the ultimate goals. Public sector organizations are playing an increasingly important role towards development of Bangladesh by providing a range of services. Bangladesh started promoting quality of civil service under the rubric of the ‘Structural Adjustment’ in the era of New Public Management. This paper attempts to analyze the present state and limitations of performance management and provide some suggestions to promote quality of civil service in order to improve the overall performance of the Government of Bangladesh.

The Principal–Agent Approach and Public Administration

2020 ◽  
Author(s):  
Jan-Erik Lane
Keyword(s):  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
Principal Agent ◽  
Public Enterprises ◽  
New Public ◽  
Agent Interaction ◽  
The Government ◽  
Executive Agencies

In the years since Ross published the article “The Economic Theory of Agency: The Principal’s Problem” in 1973, many publications have established the principal–agent framework as an interesting paradigm for the analysis of incentives in contracting, both short-term and long-term. The practice of public administration can be conceptualized from a principal–agent approach. New light can be shed on established arguments in the discipline of public administration by the key concepts of principal–agent interaction. In this context principal is used to describe the government responsible for legislation and policymaking in well-ordered societies, whereas the set of agents includes all organizations and people engaged in policy implementation: traditional departments, bureaus, public trading departments/public enterprises (using the vocabulary of New Public Management (NPM)), executive agencies, boards, quangos, and public joint stock corporations.

The evolution of public services from co-production to co-creation and beyond

2014 ◽  
Vol 10 (2) ◽  
pp. 91-107 ◽  
Author(s):  
Petri Virtanen ◽  
Jari Stenvall
Keyword(s):  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Critical Discussion ◽  
Service Research ◽  
Content Type ◽  
New Public ◽  
Learning Development ◽  
Practical Implications

Purpose – Based on the concept of “intelligent public organisation” as a new theoretical trajectory for New Public Management (NPM) theory, this paper brings together the recent critical discussion on NPM as it relates to public services and service science while specifically pinpointing the nature of public sector intelligence, evaluation, as well as management and leadership of public services. The paper aims to discuss these issues. Design/methodology/approach – The paper highlights the ongoing discussion on service-dominant logic and reflects the major innovations in service research, innovation studies, organisational learning, development methods, and evaluation from the public services’ perspective. Findings – It is argued that contemporary public management theories and practices – and theories reflecting the role of public services – should make more use of that body of literature focusing on substantive service-dominant theories found in marketing and business studies. The paper concludes that the academic discourse on NPM and New Public Governance (NPG) has been rich in content, but to date rather biased from a public services perspective. Practical implications – It is argued that public services are arenas for interaction, co-operation, and co-creation, orchestrated by the networks of organisations providing these services. The essence of “service user” has also changed in recent decades. This development has practical implications for developing leadership practices in public services. Originality/value – Doctrines of NPM and NPG have been missing an appreciation of the comprehensive role played by public services and the role of evaluation of public services has also been largely ignored. In this light and in regards to public services in particular, the new wave of public policy evaluation paradigms could usefully be integrated with NPG.

Stakeholder attributes and attitudes during privatisation: a New Zealand case study

2019 ◽  
Vol 32 (2) ◽  
pp. 157-174
Author(s):  
Hafsa Ahmed ◽  
David A. Cohen
Keyword(s):  
Public Management ◽  
New Public Management ◽  
Stakeholder Management ◽  
Research Approach ◽  
Issue Salience ◽  
Time Data ◽  
Content Type ◽  
New Public ◽  
The Government ◽  
Stakeholder Management Theory

PurposeThe purpose of this paper is to focus on understanding of stakeholder attributes and attitudes towards privatisation. It examines the stakeholder attributes through the framework provided by Mitchellet al.(1997). By combining it with the concept of issue salience proposed by Bundyet al.(2013), it addresses the current gap in research on how stakeholders influence the process of privatisation.Design/methodology/approachThis research uses a process research approach to examine the privatisation process in New Zealand’s electricity industry in order to explore contexts, content and process of change. By collecting real-time data during the period of privatisation, utilising a process approach provided the authors a view of the historical path and associated events which lead to identification of stakeholder attributes and attitudes towards privatisation.FindingsThe research offers a unique insight into stakeholder attributes exhibited by different groups during privatisation. The authors identified that during privatisation the government is the ultimate stakeholder who sets the rules of the game of privatisation by exhibiting the attributes of power, legitimacy and urgency. The attributes exhibited by other stakeholders were transitory and were impacted by issue salience. The authors also identified that stakeholders exhibiting all three attributes (the government) chose a non-response approach to deal with any conflicting issues raised by other stakeholders.Originality/valueThe research examined the new public management emphasis on the privatisation of state-owned enterprises (SOEs)vis-à-visstakeholder groups, utilising the complementary concepts of stakeholder salience and issue salience. This research makes a contribution to stakeholder management theory in the public sector by identifying how various stakeholders influence the process of privatisation of SOEs.

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