Assessing the Relationship Between Destination Image and Tourists’ Loyalty Towards the Amusement Parks of Bangladesh: The Mediating Role of Tourists’ Satisfaction and Moderating Role of Past Experience

The amusement park industry embodies one of the indispensable parts of the hospitality and tourism industry progressing in accordance with the shifting preferences and trends in travel and tourism demand. The main purpose of this study is to assess the relationship between destination image and tourists’ loyalty towards the amusement parks of Bangladesh. This is a descriptive study in which the author used judgmental sampling technique to gather quantitative data from 300 visitors of four amusement parks in Bangladesh namely Fanstasy Kingdom, Nandan Park, Vinnya Jagat, and Dreamland amusement park. The researcher used structural equation modeling to analyze the data. The findings suggest that destination image positively and significantly influences tourists’ satisfaction. Furthermore, tourists’ satisfaction, subsequently, results in visitors’ loyalty towards amusement parks. However, the relationship between amusement park image and tourists’ loyalty is mediated by tourists’ satisfaction. Furthermore, it was found that past visit experience at the amusement parks does not moderate the relationship between destination image and tourists’ satisfaction. The researcher believes that the findings and recommendations presented in this study will significantly encourage the amusement park marketers of Bangladesh to enhance their destination image to improve the satisfaction and loyalty levels of the visitors.

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Peran Kepuasan Pelanggan Pada Hubungan Kausalitas Antara Kualitas Layanan Terhadap Niat Beralih

Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan ◽

10.31949/entrepreneur.v2i2.1165 ◽

2021 ◽

Vol 2 (2) ◽

pp. 316-335

Author(s):

Alan Rusdiana ◽

L Suparto LM

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Structural Equation ◽

Sampling Technique ◽

Equation Modeling ◽

Negative Effect ◽

Core Service ◽

The Relationship ◽

Positive Effect

This type of research is associative research. This research takes the title: “This type of research is associative research. This research takes the title: "The Role of Customer Satisfaction on the Causality Relationship Between Service Quality and Switch Intention (Study on Fitra Majalengka hotel visitors)”. The purpose of this study was to determine the partial effect of core service quality and encounter on switching intentions with the mediating factor of customer satisfaction. The population in this study were all visitors to the Fitra Majalengka hotel. The sampling technique used is purposive sampling. The number of respondents in this study was 120. The data were analyzed using structural equation modeling (SEM) with AMOS 21 software. The results of this study indicate that 1) core service quality has no effect on switching intentions, 2) encounter service quality has no effect on switching intentions, 3) core service quality has a positive effect on customer satisfaction, 4) encounter service quality has a positive effect on customer satisfaction, 5 ) customer satisfaction has a negative effect on switching intentions, 6) customer satisfaction mediates the negative effect of core service quality on switching intentions, 7) customer satisfaction mediates the negative effect of encounter service quality on switching intentions. An important finding from this study is that it can confirm the concept of EDT in which customer satisfaction becomes a mediating variable between the relationship between core service quality and encounter with switching intentions.

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MODELING TOURISTS’ SATISFACTION IN THE NATURE-BASED TOURIST DESTINATION USING STRUCTURAL EQUATION MODELING TECHNIQUE

GeoJournal of Tourism and Geosites ◽

10.30892/gtg.37311-713 ◽

2021 ◽

Vol 37 (3) ◽

pp. 814-822

Author(s):

Md. Shakhawat HOSSAIN ◽

◽

Md. Golam MOSTAFA ◽

Md. Alamgir HOSSAIN ◽

◽

...

Keyword(s):

Structural Equation Modeling ◽

Structural Equation ◽

Tourism Industry ◽

Destination Image ◽

Equation Modeling ◽

Tourist Destination ◽

Tourist Satisfaction ◽

Revisit Intentions ◽

The Relationship ◽

Structured Questionnaire

The goal of this study is to show how satisfied tourists is of supreme significance to the tourism industry, particularly as it affects the future of a nature-based destination and explores the relationship among destination image, service quality, perceived value, tourist satisfaction, word-of-mouth, and revisit intentions of tourists. The 292 survey data was obtained via a structured questionnaire from tourists who visited the Haor region, Bangladesh and structural equation modeling (SEM) is used to test the hypothetical paths. Six hypotheses were accepted, and one is rejected. Tourism stakeholders can find important knowledge and they can satisfy tourists, which is likely by improving destination.

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Road Trip in China: The Mediation Effect of Perceived Value and Tourist Satisfaction on the Relationship between Destination Image and Loyalty

10.20944/preprints201611.0050.v1 ◽

2016 ◽

Cited By ~ 1

Author(s):

Bin Wang ◽

Zhaoping Yang ◽

Fang Han ◽

Hui Shi

Keyword(s):

Structural Equation ◽

Perceived Value ◽

Tourism Industry ◽

Mediation Effect ◽

Destination Image ◽

Equation Modeling ◽

Road Trip ◽

Destination Loyalty ◽

Tourist Satisfaction ◽

The Relationship

This study aims to test a model linking destination image, perceived value, tourist satisfaction, and tourist loyalty. Based on a sample of 300 tourists travelling by car from the World Natural Heritage Site of Tianchi, China, a new model of destination image was explored and data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results revealed that perceived value and satisfaction are the direct antecedents of destination loyalty. Above all, perceived value and tourist satisfaction mediate the relationship between destination image and tourist loyalty. Finally, this study discusses the theoretical and management implications to boost the tourism industry in the car trip context.

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Mediating effect of tourists’ emotional involvement on the relationship between destination attributes and tourist satisfaction

Journal of Hospitality and Tourism Insights ◽

10.1108/jhti-05-2020-0075 ◽

2020 ◽

Vol ahead-of-print (ahead-of-print) ◽

Cited By ~ 2

Author(s):

Chhanda Biswas ◽

Santus Kumar Deb ◽

Abdulla Al-Towfiq Hasan ◽

Md. Shariful Alam Khandakar

Keyword(s):

Structural Equation ◽

Design Methodology ◽

Sampling Technique ◽

Tourism Industry ◽

Mediating Effect ◽

Equation Modeling ◽

Emotional Involvement ◽

Content Type ◽

Tourist Satisfaction ◽

The Relationship

PurposeThe study aims to examine the relationship between destination attributes and tourist satisfaction as well as the extent to which emotional involvement mediates between destination attributes and tourist satisfaction.Design/methodology/approachData were collected from a sample of 600 domestic tourists by using a purposive sampling technique where 382 samples were useable, and the response rate was 63.67%. The structural equation modeling (SmartPLS 3.0.) was used to test the hypothesized relationship among variables.FindingsAmong the 16 hypothesized paths, 13 were supported. Destination attributes (accommodation, attraction, food and beverages and transportation) except safety significantly influence tourist satisfaction; herein accommodation has the greatest effect on tourist satisfaction. Similarly, destination attributes except safety significantly influence tourists’ emotional involvement. This study also reveals that tourists’ emotional involvement partially mediates in the link between destination attributes except for safety and customer satisfaction.Research limitations/implicationsThe results of the study will assist the hospitality researchers and managers to understand the roles of destination attributes and emotional involvement on tourist satisfaction in the tourism industry.Originality/valueThe study is the first to explore the mediating relationship in the link between destination attributes and tourist satisfaction in the tourism industry.

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Electronic Word of Mouth Effects on Middle East Destination Overall Image and Behavioral Intention

10.4018/978-1-6684-3889-3.ch009 ◽

2022 ◽

pp. 134-151

Author(s):

Ashraf Mohammad Alfandi ◽

Valeri Marco

Keyword(s):

Behavioral Intention ◽

Structural Equation ◽

Positive Impact ◽

Positive Influence ◽

Tourism Industry ◽

Mediating Effect ◽

Destination Image ◽

Equation Modeling ◽

The Relationship ◽

Intention To Revisit

This study investigated the relationship among e-WOM, overall destination image, and European tourist behavioral intention to revisit and recommend Jordan as a tourism destination. The study examined the mediating effect of destination overall image on the relationship between e-WOM and tourist behavioral intention. A total of 339 questionnaires were collected from European tourists who visited Jordan in 2018 through a self-administered questionnaire. Structural equation modeling (SEM) was used. The result of SEM identified that e-WOM has a positive influence on the overall destination image and on the tourist behavioral intention. The overall image positively influenced the tourist behavioral intention. Overall destination image partially mediates between e-WOM and behavioral intention, and thereby, the positive impact of e-WOM on behavioral intention could be aggravated through the mediating effect of destination overall image. The findings have implications on the tourism industry, especially for key players in the Jordanian tourism board and travel companies.

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Road Trip in China: The Mediation Effect of Perceived Value and Tourist Satisfaction on the Relationship between Destination Image and Loyalty

10.20944/preprints201611.0050.v2 ◽

2016 ◽

Author(s):

Bin Wang ◽

Zhaoping Yang ◽

Fang Han ◽

Hui Shi

Keyword(s):

Structural Equation ◽

Perceived Value ◽

Tourism Industry ◽

Mediation Effect ◽

Destination Image ◽

Equation Modeling ◽

Road Trip ◽

Destination Loyalty ◽

Tourist Satisfaction ◽

The Relationship

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Analisis Peranan Kepuasan Dan Komitmen Sebagai Perantara Pengaruh Kualitas Jasa Tutorial Online Terhadap Loyalitas Mahasiswa

Jurnal Manajemen ◽

10.31937/manajemen.v9i2.718 ◽

2018 ◽

Vol 9 (2) ◽

pp. 18-32

Author(s):

Andy Mulyana ◽

Devi Ayuni

Keyword(s):

Service Quality ◽

Structural Equation ◽

Positive Influence ◽

Management Program ◽

Equation Modeling ◽

Online Tutorial ◽

Student Loyalty ◽

The Relationship ◽

Positive Effect

This study aims to evaluate the role of satisfaction and commitment as mediating the effect of service quality on student loyalty as the user of Open University's Online Tutorial. Based on data analysis on student of Management program 229 as respondents with Structural Equation Modeling (SEM), this study found the relationship between: (1) positive influence of service quality to satisfaction and loyalty of students using tuton; (2) the positive effect of satisfaction on student loyalty using tuton; (3) satisfaction is a mediator between service quality and loyalty of students using tuton. Conversely, commitment has no positive effect on student loyalty as a tuton user. In addition, commitment does not mediates the effect of satisfaction on the loyalty of tuton users. Keywords: service quality, satisfaction, commitment, loyalty

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The mediational role of intimate partner acceptance and psychological adjustment in the relationship between intimate partner control and marital adjustment

Current Psychology ◽

10.1007/s12144-021-01468-2 ◽

2021 ◽

Author(s):

Ayşegül Aracı İyiaydın ◽

Zeynep Hatipoğlu Sümer

Keyword(s):

Psychological Adjustment ◽

Structural Equation ◽

Marital Adjustment ◽

Behavioral Control ◽

Intimate Partner ◽

Equation Modeling ◽

Perceived Behavioral Control ◽

Psychological Maladjustment ◽

The Relationship

AbstractGrounded in Interpersonal Acceptance-Rejection Theory (IPARTheory), this exploratory study investigated the associations among perceived intimate partner rejection, intimate partner control, psychological maladjustment, and marital adjustment. Perceived behavioral control in intimate partner relationships has been under-researched within the context of IPARTheory. Although the role of behavioral control in child/adolescent-parent relationships has been well-established, insufficient exploration of the phenomenon in marriage relationships calls for new empirical findings. The conveniently selected sample consisted of 624 (360 female, 264 male) married individuals living in big cities of Turkey. Intimate Partner Acceptance-Rejection/Control Questionnaire, Personality Assessment Questionnaire, Dyadic Adjustment Scale, and Demographic Form were utilized to gather data. Structural Equation Modeling was utilized as the primary analysis to test the proposed sequential mediational model of the study. The results indicated that intimate partner behavioral control was significantly and indirectly associated with marital adjustment through the mediating effects of intimate partner rejection and psychological maladjustment. Moreover, intimate partner rejection had direct effects on psychological maladjustment and marital adjustment. The indirect effect of intimate partner rejection on marital adjustment via the mediation of psychological maladjustment was found to be significant. Lastly, the sequential mediation by intimate partner rejection and psychological maladjustment in the relationship between intimate partner control and marital adjustment was also significant. This study adds to the existing literature on IPARTheory by showing that perceived intimate partner behavioral control is quite negatively related to marital adjustment. Results underscore how perceived behavioral control by a spouse triggers rejection and diminishes the psychological adjustment of the controlled partner.

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The Diffusion Mechanism of Megaproject Citizenship Behavior: The Role of Institutional Isomorphism

Sustainability ◽

10.3390/su13158123 ◽

2021 ◽

Vol 13 (15) ◽

pp. 8123

Author(s):

Delei Yang ◽

Jun Zhu ◽

Qingbin Cui ◽

Qinghua He ◽

Xian Zheng

Keyword(s):

Structural Equation ◽

Diffusion Mechanism ◽

Vital Role ◽

Citizenship Behavior ◽

Equation Modeling ◽

Positive Effects ◽

Diffusion Limited ◽

The Relationship ◽

Mimetic Isomorphism

Megaproject citizenship behavior (MCB) has been confirmed to a play vital role on megaproject performance. Although current research has argued that institution elements have had an impact on MCB diffusion, limited studies have empirically investigated the distinct effectiveness of various institution elements on driving MCB’s widespread diffusion in construction megaprojects. Based on institution theory, this study proposes a theoretical model comprising institutional elements (i.e., normative and mimetic isomorphism), owner’s support, relationship-based trust, and their effect or impact on MCB’s diffusion. Based on 171 industrial questionnaires collected from managers of contractors and designers in megaprojects. Partial least squares structural equation modeling (PLS-SEM) was used to validate the established model. The results indicated that both normative and mimetic isomorphism have positive effects on facilitating MCB diffusion, and owner’s support has shown partial mediation in promoting MCB diffusion through normative isomorphism, as well as full mediation in the promoting of MCB diffusion through mimetic isomorphism. Meanwhile, relationship-based trust exerts a positive moderating effect on the relationship between mimetic isomorphism and MCB. This study extends current literature on driving MCB diffusion from the perspective of institutional theory, contributing by providing four implications for megaprojects managers to “buy in” more extensive MCB.

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Sustainable Orientation of Management Capability and Innovative Performance: The Mediating Effect of Knowledge Management

Sustainability ◽

10.3390/su12041366 ◽

2020 ◽

Vol 12 (4) ◽

pp. 1366

Author(s):

Julio C. Acosta-Prado ◽

Oscar H. López-Montoya ◽

Carlos Sanchís-Pedregosa ◽

Ulpiano J. Vázquez-Martínez

Keyword(s):

Knowledge Management ◽

Structural Equation ◽

Health Sector ◽

Mediating Effect ◽

Equation Modeling ◽

Innovative Performance ◽

Management Capability ◽

The Relationship ◽

Positive Effect

The literature suggests that innovation allows organizations to reach a desirable level of sustainability. There is evidence to support the role of knowledge management (KM) as well as management capability (MC) in producing a sustainable approach at organizations. Furthermore, organizations commonly achieve sustainable practices through corporate social responsibility (CSR). In particular, the health sector is increasingly implementing CSR strategies, although with a narrow understanding of the factors to success. Hence, trends lead to asymmetric growth between organizations. This study aims to examine the mediating role of KM in the relationship between MC and innovative performance (IP) in 331 Health Provider Institutions (HPIs). The research reflective model was assessed through Partial Least Squares Structural Equation Modeling (PLS-SEM). According to the results, MC has a positive effect on IP, MC has a positive effect on KM, and KM has a positive effect on IP. Likewise, KM significantly mediates the relationship between MC and IP. Our findings support the importance of KM in addressing MCs in HPIs as it enables innovative practices to address CSR goals to achieve a sustainable impact. Moreover, this study contributes by expanding KM to contexts that are not usually studied, such as health in a South American country.

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