scholarly journals The Satisfaction Study of People with Disabilities Regarding the Restaurant with Barrier-Free Environment in Taiwan Tourism Area

2020 ◽  
Vol 13 (4) ◽  
pp. 1
Author(s):  
Cheng Chia-Hsin

The number of people with disabilities (PWDs) is expected to increase over years due to the increase of human lifespan and accidents. However, the PWDs as a result of some social factors, such as environment inaccessibility, insufficient job opportunity, inadequate education aids, etc. are excluded from participating their leisure activities or dining out in the society. This study aims to investigate and evaluate the design of barrier-free environment of restaurants in Taiwan famous tourism areas via the restaurant customer satisfaction of PWDs regarding the barrier-free facility and service quality. The results show that the qualified percentage of barrier-free physical environment design is only 44%, and PWDs are not satisfied with the barrier-free physical environment including the space allotted in parking lots, restroom accessibility for PWDs, as well as the slipperiness of floors. The regression analysis shows the barrier-free physical environment and service quality aspect with respect to post-purchase intentions reach statistical significance indicating the environment design for the PWDs is critical to the restaurant management especially in a tourism area.

2020 ◽  
pp. 25-31
Author(s):  
N. N. Khomutova ◽  
K. A. Vizner ◽  
S. A. Makhortova ◽  
S. N. Chudievich

The problem of the discrimination of people with disabilities remains being an urgent social problem. Misunderstanding of the meaning of this problem by others results in a situation when invalid’s level of life cannot be equal to a healthy person’s level of life. This article raises the issue of ableism in order to explore the idea of barrier-free environment integration. The results of a social survey are demonstrating a good level of respondent’s awareness concerning this problem and their will to participate in a discussion and taking of measures for the integration of a barrier-free environment with the intention to raise the invalid’s level of life.


2020 ◽  
Vol 164 ◽  
pp. 10019
Author(s):  
Vladimir Rimshin ◽  
Victoria Borkovskaya ◽  
Evgeniy Degaev ◽  
Igor Shubin

The article presents the legislative and regulatory framework that guarantees the right to an accessible environment, highlights the practical issues of creating a barrier-free environment for various groups of people with disabilities. The current standards that establish the main requirements for the implementation of project solutions aimed at the free movement of disabled people and other low-mobility groups in the urban environment are analyzed.


Author(s):  
Mais M. Aljunaidy ◽  
Mohamad Nadim Adi

Objectives: To perform a systematic study about the contribution of architecture and interior design researchers in studying the effect of physical environment on mental disorders. Background: Mental disorders are a major health problem worldwide and related to severe distress, functional disabilities, and heavy economical burdens. Studies propose that physical environment design can trigger or reduce mental disorder symptoms. However, there is a lack of knowledge about the extent of architectural design research contribution to all types of mental disorder prevention or intervention. Methods: A team of cross-disciplinary researchers gathered information from peer-reviewed manuscripts about the effect of architectural design on enhancing or reducing mental disorder symptoms. Data were collected from manuscripts published between 2008 and 2020 (research related to the topic became clearer in quality and quantity then). Keywords including architecture, interior design, physical environment, and mental disorders were used in the systematic search. Databases were collected using online resources. Numerical data collected from quantitative studies were organized in tables. Results: Our data showed that there were a lot of studies about dementia and autism; few studies about schizophrenia, anxiety, stress-related disorders, and depressive disorders; and no studies about the rest of the mental disorders. General environment followed by housing facility design were the most assessed physical environments for mental disorders. Conclusions: As all mental disorders can have a significant impact on the society, we conclude that architectural studies should focus more on improving or preventing the symptoms of all types of mental disorders through the design of physical environments.


2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Girish Prayag ◽  
Martin Joseph Gannon ◽  
Birgit Muskat ◽  
Babak Taheri

Purpose Recognising tourists’ increasing desire for authentic destination-specific experiences, the hospitality industry has responded by increasing provision of innovative culinary activities. This study aims to use the concepts of serious leisure and terroir to examine how knowledge, physical environment and service quality influence co-creation within the culinary tourism context. Design/methodology/approach Following cooking class participation, 575 domestic Iranian tourists were surveyed. These educational classes provide opportunities to learn about local foods alongside peers in an interactive setting. Consistent with the benefits of serious leisure, this consumption context could prove conducive to stimulating co-creation. Findings Prior knowledge strongly influences tourists’ reflective and recreational motives for participation (i.e. the benefits of serious leisure). This shapes how tourists evaluate physical environments and service quality therein; influencing value co-creation and supporting serious leisure as the conceptual lens through which to understand experiential culinary consumption. Research limitations/implications The proposed conceptual model was tested on domestic tourists following class participation. However, in suggesting that visually-stimulating, tactile premises with the olfactory appeal can encourage co-created experiences, the findings are relevant to service touch-point management more generally. Originality/value Recognizing the influential role played by the physical and social aspects of experiential consumption, the serious leisure framework improves an extant understanding of value co-creation.


Media Wisata ◽  
2021 ◽  
Vol 14 (2) ◽  
Author(s):  
Tuti Panghastuti Panghastuti

Museums are more important than ever before. They play a substantial role in people‟s leisure activities and belong to one of the most important tourist attractions. The visitors have a strong effect on local economies, especially in touristic locations. Not surprisingly therefore more and more museums are founded usually in spectacular buildings. This research employs three dimensions of service quality to understand the factors underlying tourist satisfaction of „Monumen Yogya Kembali‟.These dimensions investigated are namely Service Quality, The Appearance of the Museum and Collection Management. Sampling has been conducted at the Monumen Yogya Kembali between October 12- 25th 2015. Convenient random sampling has been employed to 100 respondents. Through a 4 point Likert-type scale, tourists‟ expectations of a perfect service provider have been compared with the practices of Monumen Yogya Kembali to determine if there are any gaps. Service Quality, the Appearance of the Museum, and Collection Management‟ has been analyzed together with its effects on tourist‟ satisfaction through regression analysis. Linear regression analysis is conducted to test the research model. The regressionmodel that explains the satisfaction variable via Service Quality, the Appearance of the Museum, and Collection Management factors is tested. Accordingly, the tested regression model is meaningful (F: 34,651, p < 0.001) and independent variables can explain the50,5% of the change in the satisfaction variable. Closer analysis of the model parameterssuggests Service Quality, the Appearance of the Museum, and Collection Management variables have a significantly positive effect on satisfaction.


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