scholarly journals Tracking the Impact of Changes to a Provincial Library Service Model: The Results of Two Satisfaction Surveys

Author(s):  
Christie Hurrell ◽  
Susan E. Powelson ◽  
Christine Jensen-Ross

<strong>Abstract: Introduction:</strong> Alberta Health Services (AHS) was created in 2009, merging 12 former health regions and three provincial health authorities. Library services that had previously operated independently across the province were amalgamated into a single provincial entity, Knowledge Resource Service (KRS). A survey of library services was conducted in 2011. Subsequent to that survey, the provincial library service underwent major changes, which culminated in the launch of a provincial library website in August 2013. Another survey was conducted in 2014 to determine the impact of these changes. <strong>Methods:</strong> AHS staff and physicians were surveyed in 2011 and 2014 using an electronic survey tool. The survey results were analyzed using descriptive statistics and the results reported as percentages. <strong>Results:</strong> This paper addresses the questions that are comparable between the two surveys. There were 1195 responses to the 2011 survey and 721 to the 2014 survey. Respondents in 2014 had less difficulty accessing the library website. Additionally, more respondents reported that using library resources prevented the occurrence of adverse events, from 13% in 2011 to 36% in 2014. <strong>Discussion:</strong> The drop in respondents reporting difficulties accessing information via the library website suggests that the new service model is effective in removing access barriers, enhancing the effectiveness of information resources for AHS staff and that the easier to find resources are helping to prevent adverse events.

Author(s):  
Barbara Sobol

This article will provide both practical and critical insights into contemporary library service practices using the UBC Okanagan service model redesign as a case study. In 2018 the service desk at UBC Okanagan Library was redesigned into a service zone with a fundamental goal of increasing the prominence of complex library services. By improving the visibility of research support within a newly conceptualized service zone, we addressed inclusivity through design and staffing practices while facilitating campus engagement through programming. This article offers a contribution to the ongoing discussion of consolidated service models and challenges the profession to continue experimenting with service model design and delivery in order to support diverse library patrons in an increasingly neoliberal university environment.


2017 ◽  
Vol 12 (3) ◽  
pp. 165
Author(s):  
Peace Ossom Williamson

A Review of: Quesenberry, A. C., Oelschlegel, S., Earl, M., Leonard, K., & Vaughn, C. J. (2016). The impact of library resources and services on the scholarly activity of medical faculty and residents. Medical Reference Services Quarterly, 35(3), 259-265. http://dx.doi.org/10.1080/02763869.2016.1189778 Abstract Objective – To assess the impact of academic medical library services and resources on information-seeking behaviours during the academic efforts of medical faculty and residents. Design – Value study derived from a 23-item survey. Setting – Public medical residency program and training hospital in Tennessee, USA. Subjects – 433 faculty and residents currently employed by or completing residency in an academic medical centre. Methods – Respondents completed a 23-question survey about their use of library resources and services in preparation for publishing, presenting, and teaching. The library services in the survey included literature searches completed by librarians and document delivery for preparation of publications, presentations, and lecture material. The survey also included questions about how resources were being accessed in preparation for scholarship. The survey sought information on whether respondents published articles or chapters or presented papers or posters in the previous three years. If respondents answered in the affirmative to one of the aforementioned methods of scholarship, they were provided with further questions about how they access library resources and whether they sought mediated literature search and document delivery services in preparation for their recent presentations and publications. The survey also included questions concerning what types of scholarly activity prompt faculty and residents to use online library resources. Main Results – The study was provided to 433 subjects, including 220 faculty and 213 residents, contacted through an email distribution list. The response rate to the survey was 15% (N=65). Residents comprised 35% of the respondents, and faculty at each of the three levels of tenure comprised 60%. The remaining 5% of respondents included PhD and non-clinical faculty within the graduate school. Over 50% of respondents reported use of library services in preparation for publishing and presenting. These library services were literature searches, document delivery, and accessing online resources. Faculty and residents reported use of PubMed first (71%) and most often, with 56% of respondents reporting weekly use, followed by Google or Google Scholar, with 20% of respondents reporting its use first and 23% of respondents reporting weekly use. However, regarding responses to the question concerning how journal articles are accessed, “using a search engine” was chosen most often, at almost 65%, followed by (in order) clicking library links in a database, contacting the library directly, searching the list of library e-journals, clicking publisher links in a database, using personal subscriptions, searching the library catalog, and using bookmarks saved in a web browser. Based on survey responses, faculty reported higher use of library services and resources than residents; however, residents reported higher use of library services and resources when preparing posters and papers for conferences and professional meetings. In addition, several comments spoke to the importance of the library for scholarly activity, many indicating the critical role of library assistance or resources in their academic accomplishments. Conclusion – This study provides evidence in support of library resources and services for medical faculty and residents, which contributes to discussions of the contributions of medical libraries. As hospital libraries close and academic medical libraries see reductions in budgets, this study contributes to the value of a library’s presence, as well as the role of the health sciences librarian in medical research and scholarly communication. This academic medical library was reported to be first and most often used, in comparison with other resources or none, in preparation for publication and presenting. The results of this and similar studies can contribute to the generalizability of its findings relating to the value of medical libraries. In addition, PubMed, UpToDate, and Google were the resources used most often by respondents, along with search engines and library links in databases. These findings can be incorporated into future outreach, marketing, and instructional curriculum for this library’s users. The survey results also provide additional support for the library’s role in the academic research lifecycle, and free-text comments about the critical role of library services furthered those findings. The authors state that further research is necessary for improving awareness of library resources and services in the role of scholarship at institutions.


2018 ◽  
Vol 42 ◽  
pp. 00071
Author(s):  
Made HeryWihardikaGriadhi

after The aim of this study was to identify the quality and effectiveness of the services provided by the library using Servqual Method, which covered several variables, namely: tangible, reliability, responsiveness, assurance and empathy. The reached population were UNDIKSHA students who were already members of the library, this study was designed as quantitative evaluative research which analyzed the quality and effectiveness of the services provided by the library by analyzing the role of each factor based on Servqual Method. Data were collected using questionnaire with Likert Scale. The data obtained were analyzed in a descriptive quantitative way using Glikman’s Quadrant Analysis. The impact of this research for Undiksha Library is able to provide information about the quality and effectiveness of existing service programs and can be used as input to develop strategies for developing the Undiksha library services. The results showed the quality of each variable is as follows: overall the result of quality measurement service in Undiksha library based on servqual variable is in good quality, but still need improvement in tangible variable especially in terms of physical facility and library collection, reliability variable still need improvement on indicator accuracy of information. Responsiveness Variable still need improvement especially in terms of hospitality librarian, Assurance Variables still need improvement in indicator of knowledge and skill of librarian. Level of effectiveness of library service of University of Education Ganesha, Based on the direction of score T of indicator in each variable; tangible variable show effective category, variable of reliability less effective, responsiveness variable show effective, anssurance vriabel are effective and emphaty variables show less effective.


2015 ◽  
Vol 11 (A29A) ◽  
pp. 156-164 ◽  
Author(s):  
Hema Wesley ◽  
Geetha Sheshadri

AbstractScholarly publishing and its procedures have evolved rapidly, forcefully, and incredibly. Technical advances in the production and promotion of science content have dramatically augmented the visibility and reach, deepened the impact and intensified the thrust of science journal content. These changes range from checking text on perforated tapes to pit stop; from hot metal types to CTP; and from Gutenberg to colour digital printers. Intrinsic and inextricable to this revolutionary aspect of evolution in scholarly publishing is the evolution of library services in astronomy which catapulted library resources from preprints on shelves to customised digital repositories and from communicating observational data through postal telegrams to Tablets. What impact does this unique blend of revolutionary advances have on science and society, what are the consequent challenges, and what are the opportunities that can metamorphose from challenges inherent in the power and potential of the ‘published word’?The perspectives expressed in this paper stem from learning experiences of the authors at the Indian Academy of Sciences, publishers of ten science journals including the Journal of Astrophysics and Astronomy, and at the Raman Research Institute Library (in which Astronomy is one of the core subjects for research)


ABI-Technik ◽  
2020 ◽  
Vol 40 (4) ◽  
pp. 346-356
Author(s):  
Kirsty Lingstadt ◽  
Dominic Tate

AbstractKirsty Lingstadt and Dominic Tate discuss approaches to change, cooperation and collaboration within the University of Edinburgh’s library service. We consider organisational context, strategy development, digital skills, equality, diversity & inclusion, the impact of COVID-19 and workforce planning. We discuss planned and organic change and provide short case studies reflecting on recent experiences of changes to the library’s organisation and services, and the importance of cooperation and collaboration with the aim of developing and improving library services.


2021 ◽  
Author(s):  
Michael Bang Petersen ◽  
Frederik Juhl Jørgensen ◽  
Alexander Bor ◽  
Marie Fly Lindholt

The decision to temporarily suspend the AstraZeneca vaccine against COVID-19 raised debate about the suspension's potential effects on the levels of acceptance of the overall vaccination program against COVID-19. Here, we trace the impact of first the Danish decision and subsequent national decisions on general COVID-19 vaccine acceptance by comparing levels of acceptance on different specific dates in eight countries. Overall, the findings suggest that the Danish decision to suspend the vaccine may have had (at least, short-term) cross-national ripple effects on acceptance of a vaccine against COVID-19. Importantly, these adverse ripple effects were specific for individuals within countries that are most closely tied to the same informational eco-system as Denmark (i.e., other Western European countries). These countries (in particular, Italy) may furthermore have been negatively affected twice following both the Danish and the national suspension decisions. This raises the possibility that the decision to suspend vaccines following adverse events poses a collective action problem and highlights the importance of coordination between national health authorities.


2018 ◽  
Vol 46 (1) ◽  
pp. 42-68 ◽  
Author(s):  
Russell S. Michalak ◽  
Monica D.T. Rysavy

Purpose The purpose of this paper is to use Song’s 2004 survey to assess this institution’s international business students’ perceptions and expectations of library services to improve the quality of services provided. Design/methodology/approach The authors of this study deployed Song’s 2004 survey, with his permission, to 775 international undergraduate and graduate students enrolled in the Fall 2016 semester using the online survey tool Qualtrics. Findings The current study compared Song’s 2004 survey results (n = 143) with the researchers’ results (n = 149). The response rate of the current survey deployment was 19.2%. This research focused on the comparison of this institution’s Chinese business students’ (n = 71) perceptions of library use and services in 2016 with Song’s Chinese students’ perceptions (n = 24) at the University of Illinois at Urbana-Champagne (UIUC) in 2004. The researchers asked the international business students (UG and GR) to rate their perceived importance of five topics of library services: personal study area, public computers, electronic resources, group meeting space and virtual reference. Overall students (n = 149) rated personal study area as being the most important library service (4.34; moderately important) and virtual reference as being the least important library service (3.33; neutral). Originality/value Overall the library literature is limited with respect to studies that compare the perceptions and expectations of library services of international students from China, who are studying business at universities or colleges in the USA.


Author(s):  
Morgan Lorraine Truax ◽  
Carol Connolly ◽  
Connie Winther

Introduction: Prior to 2011, libraries within Alberta Health Services (AHS) operated using a variety of self-determining service models across 19 locations.  Evaluation of library services demonstrated significant gaps in service delivery and access to resources, cost inefficiencies and variation in library service standards across the province. National and international trends reflected ongoing library closures and challenges to demonstrate library contributions to organizational goals and improvements in health information literacy. Description: In January 2011, all AHS library services were aligned under the Knowledge Management Department to capitalize on the natural fit between libraries as conduits to evidence and knowledge management practices that support the use of evidence in practice.  The mandate was to develop enterprise-wide library resources and services to support clinical decision-making and quality patient care under the umbrella of the Knowledge Resource Service (KRS). The Business Case for KRS Optimization guided this initiative.   Outcome: KRS is now a focal point for access to, and expertise in, healthcare information resources and services. Organization-wide evaluations conducted in 2011 and 2014 show increased user satisfaction, while utilization analytics reflect continued growth. Discussion: The KRS Optimization Initiative was a proactive, internally driven effort to extend library services and resources beyond the traditional library space, streamline ‘back-office’ functions and allow staff to contribute to organizational initiatives. The path has been winding yet lessons learnt include the value of dedicated staff, teamwork, and maintaining a focus on improving service for all AHS staff and clinicians.


2017 ◽  
Vol 12 (1) ◽  
pp. 122
Author(s):  
Kathleen Reed

A Review of: Quesenberry, A. C., Oelschlegel, S., Earl, M., Leonard, K., & Vaughn, C. J. (2016). The impact of library resources and services on the scholarly activity of medical faculty and residents. Medical Reference Services Quarterly, 35(3), 259-265. http://dx.doi:org/10.1080/02763869.2016.1189778 Abstract Objective – This study aimed to determine the use of three library services – literature search service, article delivery service, and library resources – among medical faculty and residents with regard to scholarly activity. Design – Survey. Setting – Medical Library and Health Information Centre at a large university in the United States of America. Subjects – 65 medical faculty and residents. Methods – The authors sent out 433 invitations to participate in a 23-question survey via an email distribution list. A total of 65 individuals participated, for a response rate of 15%. Questions related to the use of library services for scholarly activity, patterns of information-seeking behaviour, and instructional needs. Comments were allowed on several questions, and a final open-ended question was included. Main Results – All respondents used PubMed at least a few times a year, with 71% selecting it as their first choice to search for articles. Only 20% prioritized Google or Google Scholar above PubMed as the first place to begin a search. The most popular reasons for using library resources were “lectures, papers, research, and patient care” (p.262). The first three of these activities are types of scholarly activity. Of the 65 respondents, 46% published article(s) or book chapter(s). Within this group of authors, 67% of residents undertaking scholarly activity requested a literature review, 100% accessed online material themselves, and 67% requested articles. Faculty placed similar importance on these services, with 71% having requested a literature review, 87% having accessed materials themselves, and 75% having requested articles. Among those respondents who presented posters or papers, there was high use of library services, ranging from 59% of faculty requesting a literature review to 98% of faculty accessing online material themselves. Conclusion – The library is a key resource for faculty and residents undertaking scholarly activity. However, faculty members use the library’s services and resources for publishing articles and book chapters more than residents do. This may be because of “publish or perish” pressure, or because faculty have less time to locate research by themselves. Surveys are useful to ensure the library’s resources and services align with the needs of the user community. Inclusion of free-text comment boxes in the survey allowed users to put a “personal face” (p. 264) to their comments that would have otherwise not been captured.


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