Satisfaction level of Internet-Banking: A Comparison Study of Public and Private Sector Banks in India

2015 ◽  
Vol 5 (1) ◽  
pp. 88
Author(s):  
Sarah Sadat Vatankhah Ardestani ◽  
Seyed Mehdi Pourkiaei
Keyword(s):  
Private Sector ◽  
Internet Banking ◽  
Satisfaction Level ◽  
Comparison Study ◽  
Public And Private ◽  
Public And Private Sector

scholarly journals A Comparative Analysis of Customer Satisfaction between Public and Private Sector Bank with Reference to New Delhi Area

2021 ◽  
Vol 9 (11) ◽  
pp. 265-266
Author(s):  
Ankur Bhadauriya
Keyword(s):  
Public Sector ◽  
Customer Satisfaction ◽  
Private Sector ◽  
Banking Sector ◽  
Research Work ◽  
Survey Study ◽  
Primary Data ◽  
Satisfaction Level ◽  
Public And Private ◽  
Public And Private Sector

Abstract: The Aim of this study is to compare the customer perception and customer satisfaction level between Private and Public sector Bank in North West Delhi area and to investigates and understands the relationship variable which leads to customer satisfaction and studies the differences in different perception and thinking of customers with respect to various services provided by 4 Indian banks. It begins with a brief overview of customer satisfaction and past history of the banking sector. This study analysis the details of the various research design is being used and the sampling technique is being also employed, various data collection methods to achieve the objectives of this study and the various tools and techniques used for analyzing the data. This study also elaborates upon the research instrument that is used. Finally, the different hypothesis to be tested during the course of the work has been presented later on. The contents bring out the aims and objectives of this research work. The scopes of the study have been mentioned and it includes the period cycle of study and volume of study carried out in the work. It also presents a detailed roadmap of how the research has been conducted in various stages. A questionnaire has been employed for collection of primary data through questionnaire responses collected from 100 responded and secondary data collected from books, magazine, research paper, journals, articles etc. In this study a detailed analysis of Customer Satisfaction between public and private Sector Banks has been achieved with the help of a survey study of customer of public and private sector Banks. The Analysis of this study of data was carried out using both MS Excel and SPSS (Statistical Package for Social Sciences) and hypothesis is also designed to understand the satisfaction level at various banks.. This study reveals the different levels of satisfaction are high in Private Sector as compared to Public Sector. This study also helps identify the various variables factors (or relationship dimensions) which is responsible for satisfying the customer between various Banks.

scholarly journals MEASURING CUSTOMERS’ ATTITUDE TOWARDS INNOVATIVE BANKING SERVICES OF PUBLIC AND PRIVATE SECTOR IN TIRUNELVELI DISTRICT

2016 ◽  
Vol 4 (5SE) ◽  
pp. 58-66
Author(s):  
Bulomine Regi ◽  
Eugine Franco
Keyword(s):  
Private Sector ◽  
Credit Card ◽  
Internet Banking ◽  
Mobile Banking ◽  
Public And Private ◽  
Banking Services ◽  
Debit Card ◽  
Extension Model ◽  
Self Service ◽  
Public And Private Sector

The beginning of empowerment of banking customers for their own transactions started with the evolution of ATMs as a delivery channel. The emergence of innovative banking services such as Self Service Banking Technologies (SSBT) i.e ATMs/ Debit Card, Credit Card, Internet Banking (IB), Mobile Banking (MB) with the concept of “Anytime and Anywhere Banking” has intensified the need of innovative banking services. With the advent of internet, the application of innovative banking services has been proven as an effective way to reduce the costs of operation for the financial institutions. Innovative banking services do allow banks to reduce expenditures on physical structures. It is believed that the e-banking will help the banks to cut costs, increase revenue and become more convenient for customers to do banking transactions. The methodology used in the study four banks were selected for the study and 90 customers were selected from each bank purposively those who are using innovative banking services namely ATM/Debit Card, Credit Card, Internet Banking and Mobile Banking. Four banks were selected based on Technological Award 2013-14. The select banks are State Bank of India, Canara Bank of public sector and ICICI and AXIS of private sector banks. The interview schedule was categorised into six parts using TAM extension model framed by the researcher. So it is important to anlayse the customers’ attitude towards innovative banking services of public and private sector banks.

scholarly journals Relationship of Graduate Students with their Academic Supervisors: A Study of Public and Private Sector Universities of Pakistan

2021 ◽  
Vol 36 (2) ◽  
pp. 241-262
Author(s):  
Dania Sohail ◽  
Shahab Alam Malik
Keyword(s):  
Graduate Students ◽  
Private Sector ◽  
Descriptive Study ◽  
T Test ◽  
Satisfaction Level ◽  
Public And Private ◽  
Behavioural Intentions ◽  
Mean Differences ◽  
Public And Private Sector ◽  
Relationship Of

This study is aimed to observe different aspects of working relationship between supervisees with their academic supervisors from the supervisees’ perspective. Respondents were inquired about networking, instrumental, and psychosocial help received from their supervisors; their satisfaction level with their supervisors; and about their behavioural intentions. Supervisees’ satisfaction was used as a mediator here. A descriptive study was carried out in public and private sector universities. Respondents were 350 MS and PhD level students. Linear Regression was used to analyze relationships among variables. Full mediation was observed in private sector universities, whereas partial mediation was found in public sector universities. Independent sample t-test was employed to observe significant mean differences between public and private sector universities. Significant mean scores differences were observed in independent samples t-test in instrumental and psychosocial help between these two types of universities.

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