Trends in Competition among Digital Platforms for Shared Mobility: Insights from a Worldwide Census and Prospects for Research

Mobility systems in metropolitan areas in both the Global North and the Global South have entered an era of rapid change since the early 2010s under the influence of mobile information and communication technologies (ICTs). Mobile ICT-based shared mobility platforms have been filling some of the gaps in transport supply left by historical modes of transport (i.e., private cars, public transit, and for-hire services). Shared mobility digital platforms are a subcategory of mobility applications that give individual customers direct and full access to one or several shared mobility services. Based on a worldwide systematic census, this paper documents the diversity of services provided by such platforms, then analyzes the trends in geographic distribution and competition among platforms across the world’s metropolises. It proposes a new classification of shared mobility services. Since innovations in shared mobility are also taking a leading place in the Global South, future research avenues in this field are discussed in an effort to break away from the prior focus of the scientific literature on the Global North. The census brings out four original findings. First, the rise of shared mobility digital platforms is a worldwide metropolitan phenomenon transcending the traditional distinction between the Global North and the Global South. Second, emerging countries have become clusters for innovation and competition among platforms. Third, three types of shared mobility digital platforms are identified based on geographic reach (local, regional, or global). Fourth, shared mobility digital platforms providing for-hire services are the most widespread in the world.

EMPOWERING CROSS-BORDER WOMEN ENTREPRENEURS VIA MOBILE ICT: FRAMEWORK FOR MALAYSIAN AND INDONESIAN WOMEN-LED MSMES

Women’s share in the business sector in Malaysia and Indonesia lags behind their male counterpart. However, Information and Communication Technology (ICT) could serve as a game changer to empower women startup and entrepreneurs. The acceptance and usage of Mobile ICT in business operations could empower more women-led Micro, Small and Medium Enterprises (MSMEs) to grow and fulfill customer needs and wants. However, there is a lack of established models to measure mobile ICT’s role in women MSMEs in these developing countries. Through the review of policy papers and relevant literatures, this study presents a framework to assess the adoption of Mobile ICT in women-led MSMEs factoring cross-border networking. Building upon Social Network Theory and Technology Acceptance Model, this study presents a framework and discusses recommendations for further action to empower women-led MSMEs in both countries by leveraging on cross-border networking capabilities between Indonesian and Malaysian women-led MSMEs. This study highlights the strength of international and cross-border networking among women startup and entrepreneurs where mentoring could happen to empower women startups and entrepreneurs. Keywords: Mobile ICT usage, women empowerment, MSMEs development, workforce digitization, cross-border entrepreneurship, social network theory, startups. Cite as: Tanti, D. S., Nathan, R. J., Sulistyo, P. B., Soekmawati, Hanim, F., & Sarjuni, V. (2021). Empowering cross-border women entrepreneurs via mobile ICT: Framework for Malaysian and Indonesian women-led MSMEs. Journal of Nusantara Studies, 6(2), 340-357. http://dx.doi.org/10.24200/jonus.vol6iss2pp340-357

Weak ties matter: Social network dynamics of mobile media multiplexity and their impact on the social support and psychological well-being experienced by migrant workers

This study investigates the contextual and relational characteristics that underlie people’s information and communication technology (ICT) use and the implications for their well-being. We contextualize this investigation according to migrants, because they are faced with disruptions to their personal networks in the migration process that may attenuate the availability of social support and negatively affect their mental health. Migrants tend to be proficient in using mobile ICT to connect with different social ties to fulfill their needs, which potentially makes a difference to their psychological well-being. Through a survey of 504 internal migrant workers in China, we examined the social network factors that underlie multiple mobile ICT use and the attendant influences on social support and psychological well-being. Redressing the overemphasis on the importance of strong ties in extant literature, this study highlights the salience of mobile media multiplexity (i.e., the use of multiple mobile communication channels for social interactions) in weak tie communication and the greater contribution of weak ties toward social support and psychological well-being than strong ties. Our findings suggest that mobile-mediated communicative relationships with newer and more distanced social connections outside their immediate circles enhance the well-being of migrants. We contend that media multiplexity vis-à-vis weak ties underscores the reconfiguration of migrants’ communicative relationships following the separation from original ties and facilitates rewarding interactions with new ties.

Designing an Information and Communications Technology Tool With and for Victims of Violence and Their Case Managers in San Francisco: Human-Centered Design Study

Background Violence is a public health problem. Hospital-based violence intervention programs such as the San Francisco Wraparound Project (WAP) have been shown to reduce future violent injury. The WAP model employs culturally competent case managers who recruit and enroll violently injured patients as clients. Client acceptance of the WAP intervention is variable, and program success depends on streamlined, timely communication and access to resources. High rates of smartphone usage in populations who are at risk for violent reinjury create an opportunity to design a tailored information and communications technology (ICT) tool to support hospital-based violence intervention programs. Objective Current evidence shows that ICT tools developed in the health care space may not be successful in engaging vulnerable populations. The goal of this study was to use human-centered design methodology to identify the unique communication needs of the clients and case managers at WAP to design a mobile ICT. Methods We conducted 15 semi-structured interviews with users: clients, their friends and families, case managers, and other stakeholders in violence intervention and prevention. We used a human-centered design and general inductive approach to thematic analysis to identify themes in the qualitative data, which were extrapolated to insight statements and then reframed into design opportunities. Wireframes of potential mobile ICT app screens were developed to depict these opportunities. Results Thematic analysis revealed four main insights that were characterized by the opposing needs of our users. (1) A successful relationship is both professional and personal. Clients need this around the clock, but case managers can only support this while on the clock. (2) Communications need to feel personal, but they do not always need to be personalized. (3) Healing is a journey of skill development and lifestyle changes that must be acknowledged, monitored, and rewarded. (4) Social networks need to provide peer support for healing rather than peer pressure to propagate violence. These insights resulted in the following associated design opportunities: (1) Maximize personal connection while controlling access, (2) allow case managers to personalize automated client interactions, (3) hold clients accountable to progress and reward achievements, and (4) build a connected, yet confidential community. Conclusions Human-centered design enabled us to identify unique insights and design opportunities that may inform the design of a novel and tailored mobile ICT tool for the WAP community.

Investigation into post-adoption usage of mobile ICTs in Australian construction projects

Purpose While mobile Information and Communication Technologies (mobile ICTs) have been adopted by many construction organisations, research on the usage of mobile technologies in the context of construction project management has been scarce. Against this background, the purpose of this paper is to enhance the understanding of how Construction Management Professionals (CMPs) currently use mobile ICTs at work and the factors affecting their usage of mobile ICTs in the context of the Australian construction industry. Design/methodology/approach In this research, the aim is addressed by a survey-based empirical research approach. A questionnaire was used to collect data about CMPs’ current mobile ICT usage and the factors affecting the usage. Then, relative importance index, factor analysis and χ2 test were used to identify the most significant factors affecting their mobile ICT usage. Findings This research found that user characteristics such as age or years of experience are not the major factors affecting CMPs’ mobile ICT usage. The research also found that there are several barriers hindering an effective usage of mobile ICTs, namely work-family spillover, system quality issues, inconsistency in the way of using mobile ICTs among CMPs and the lack of organisational support. Originality/value The results of this research imply that to fully reap the potential benefits of mobile ICTs in construction projects, those barriers need to be addressed appropriately at the individual, organisational and industry levels. Also, this research informs construction organisations of how mobile ICTs can be deployed and used in the most cost-effective way in their projects.