Impact of Hotel Employee’s Emotional Intelligence on Emotional Labor and Job Satisfaction

The previous researches in the Hospitality Industry of Mongolia especially at accommodation service facilities were mainly focused on the quality of hotel services and foreign guest satisfaction and behaviors. There are insufficient researches related to human resources aspects such as psychological problems, work conditions, incentives and career development, job satisfaction. Therefore, the purpose of the research was (1) to carry out a survey related to emotional intelligence, emotional labor and to define job satisfaction among employees who are working for Mongolian upscale hotels, (2) to clear up whether the elements of emotional intelligence have differences depending on its variables and is to explore and to define correlations between variables namely emotional intelligence, emotional labor and job satisfaction, (3) while getting the survey’s outcome to develop more sustainable and beneficial approaches for human resources management and to develop theoretical and practical recommendations. We found that the emotional intelligence of upscale hotel employees has a positive correlation with their emotional labor and job satisfaction. And we also concluded that the frontline employees from the units as front office, housekeeping, food, and beverage perform excellent quality services to the guests from their deepest heart and they have a high level of emotional intelligence.

THE INFLUENCE OF THE TOURISM SECTOR ON ECONOMIC GROWTH AND ITS EFFECT ON MICRO AND SMALL ENTERPRISES (UMK) IN YOGYAKARTA

Yogyakarta’s economic growth contracted by up to 6.74 percent (Quarter II 2020). This is due to the declining growth of the tourism sector as the driving sector for Yogyakarta’s economy. Even though the tourism sector is the lifeblood of Micro and Small Enterprises (UMK). As many as 75.09 percent of Micro and Small Enterprises (UMK) are businesses that surround the Yogyakarta tourism sector which is usually invaded by tourists. The purpose of this research is to look at the impact of the tourism sector on economic growth and link it to Micro and Small Enterprises (UMK). The results of the Mc Nemar statistical test stated that the covid-19 pandemic affected Yogyakarta’s economic groth with a significance of 0.021. The results of the F-test indicate that the tourism sector (represented by Room Occupancy Rate variable (X1) and foreign guest visits (X2) affect economic growth (Y) with a significance of less than 0.05. The results of the literature method also add information that there are 3 Micro and Small Enterprises (UMK) who play an important role in Yogyakarta tourism, namely : the food industry, the weaving industry and the apparel industry (batik craft).

The Awareness Towards Quality of Service From Homestay Providers In Premium Tourism Destination

This research aims to know the understanding of homestay providers about the quality of service. The research design of this study is descriptive quantitative where data collected from the questionnaires that given to the homestay providers at Liang Ndara Village, Labuan Bajo, with factors of analysis are: 1) Tourism Awareness, 2) Sanitation and Hygiene, 3) Psychology of Service, 4) Guest Service and English for Communication. The result of this study shows that 84,9% of respondents are not aware of the importance of sanitation and hygiene. English as a communication shows about 78,2% of respondents are not using English as daily communication with the foreign guest. This lack of interaction because of the effect of the psychology of service (8%) of respondents are less confident having interaction. While factors shown by the respondents are highly aware such as tourism awareness (100%) and 86,9% respondents have shown their awareness of service. Providing quality of service is required commitment from respondents to aware of those factors.

THE IMPLEMENTATION OF JIGSAW METHOD IN TEACHING SIMPLE PRESENT TENSE

This research used descriptive qualitative. The writer used tenth-grade Hotel Accomodation’s students of SMK Dwi Putra Sindangkerta as a subject research. In the process of English enrolling, the writer found out the problem on the subject in grammar, especially simple present tense. This skill is a structure that often used in daily conversation. But the students has more difficulties in enrolling simple present tense while it is very important to enroll because it can help them when they meet the foreign guest in the hotel later. We teach simple present tense easier using any method. One of them is the jigsaw method. This method often used more teacher in Indonesia because of this method easy to implement it. Thus, the writer researches the student to teach simple present tense to implement jigsaw method in other to understand easier by them. The writer applies jigsaw in some steps; they are pre-activity, divided into groups, the group leader selection, group reviewion activity, submitted an assignment, and evaluation. Teaching simple present tense used jigsaw can make a enrolling effectively, and it is improving students motivation to enroll simple present tense. Keywords: AKP’s Students, Simple Present Tense, Jigsaw Method

On the Spectrality of the Inter-state-eal/International: A Forum on Jacques Derrida's Specters of Marx after 25 Years, Part III

Jacques Derrida delivered the basis of The Specters of Marx: The State of the Debt, the Work of Mourning, & the New International as a plenary address at the conference ‘Whither Marxism?’ hosted by the University of California, Riverside, in 1993. The longer book version was published in French the same year and appeared in English and Portuguese the following year. In the decade after the publication of Specters, Derrida’s analyses provoked a large critical literature and invited both consternation and celebration by figures such as Antonio Negri, Wendy Brown and Frederic Jameson. This forum seeks to stimulate new reflections on Derrida, deconstruction and Specters of Marx by considering how the futures past announced by the book have fared after an eventful quarter century. In this third group of contributions, Jessica Auchter, Bruna Holstein Meireles and Victor Coutinho Lage draw broadly on Derrida’s writings to explore the spectrality of the international or inter-state-eal: of politics itself being based on hospitality toward the ghost as foreign guest, of the possibility of enacting a politics of spectrality that might aspire to a new kind of universality, and of how a ‘without international’ might escape the series of prisons that constitutes the international.

Employer Rights Against Worker Involuntary Servitude

This paper argues that employers can sometimes validly challenge laws as violating the Thirteenth Amendment’s Involuntary Servitude Clause. Judges currently read that clause to bar some kinds of physical or legal coercion against workers who would otherwise quit their current employer. This paper identifies how existing Involuntary Servitude Clause doctrine can be extended to bar legal coercion against prospective employers who would otherwise hire those workers after they quit. If so extended, the Involuntary Servitude Clause sets a minimum level of labor mobility in the United States. To illustrate, the paper discusses how employers can use the Involuntary Servitude Clause to challenge (1) labor mobility restrictions on H-2 foreign guest workers, and (2) non-competition clauses in labor contracts.

The H-2 Program and Immigration Reform in the United States

The Immigration and Nationality Act (INA) of 1952 authorized a nonimmigrant visa category, known as H-2, for foreign agricultural and nonagricultural workers to come to the United States and perform temporary services. To protect against disruptions in the farm labor supply, many growers are turning to the H-2A program to import foreign guest workers. This 5-page fact sheet written by Berdikul Qushim, Zhengfei Guan, and Fritz M. Roka and published by the UF/IFAS Food and Resource Economics Department explains the H-2A program and briefly discusses immigration reform. http://edis.ifas.ufl.edu/fe1029