Sensemaking Processes during the First Months of COVID-19 Pandemic: Using Diaries to Deepen How Italian Youths Experienced Lockdown Measures

The COVID-19 pandemic has brought about disruptive changes in individuals’ lives, breaking the established systems of meaning worldwide. Indeed, in the first months of the pandemic, with individuals being forced to stay at home for a prolonged time to contain the spread of the virus, the need to build new meanings to understand and face this crisis emerged. Building on this, the present study contributes to the understanding of how sensemaking processes were shaped in the face of COVID-19 collective trauma during the very first months of the pandemic. Hence, 36 Italian young adults aged between 21 and 25 submitted daily diary entries for two weeks (T1 was the third week of Italian National lockdown; T2 was the penultimate week before the ease of such stay-at-home orders), resulting in 504 texts. The stimulus was always “Could you describe your daily experience and feelings?”. The Grounded Theory was used. Thus, 15 categories emerged, grouped into three macro-categories. The core category was sensemaking as adaptation. Indeed, the sensemaking process seemed to be a strategy to adapt to the new circumstances related to the lockdown, facing the emotional, cognitive, and activation reactions such conditions by relying on coping strategies and the redefinition of primary as well as broader social relationships.

StoryFacets: A design study on storytelling with visualizations for collaborative data analysis

Tracking the sensemaking process is a well-established practice in many data analysis tools, and many visualization tools facilitate overview and recall during and after exploration. However, the resulting communication materials such as presentations or infographics often omit provenance information for the sake of simplicity. This unfortunately limits later viewers from engaging in further collaborative sensemaking or discussion about the analysis. We present a design study where we introduced visual provenance and analytics to urban transportation planning. Maintaining the provenance of all analyses was critical to support collaborative sensemaking among the many and diverse stakeholders. Our system, STORYFACETS, exposes several different views of the same analysis session, each view designed for a specific audience: (1) the trail view provides a data flow canvas that supports in-depth exploration + provenance (expert analysts); (2) the dashboard view organizes visualizations and other content into a space-filling layout to support high-level analysis (managers); and (3) the slideshow view supports linear storytelling via interactive step-by-step presentations (laypersons). Views are linked so that when one is changed, provenance is maintained. Visual provenance is available on demand to support iterative sensemaking for any team member.

“Who can I blame and what can I do?”: making sense of psychological contract evaluations between Belgian and Chinese employees

This study explores cultural differences in the sensemaking process of employees following psychological contract evaluations. Data from 20 Belgian and 21 Chinese employees were collected using qualitative methods. An analysis of 94 critical incidents relayed by the employees reveals the attributional, emotional, and behavioral reactions that are triggered by psychological contract under-, exact-, and over-fulfillment. Our findings suggest that supervisors were seen as directly responsible for most of the employees’ psychological contract evaluations. Emotional responses are more complex in the process of attributing responsibility. Behavioral actions are subsequently used to deal with three types of psychological contract evaluations. A number of subtle differences are found between the Belgian and Chinese employees. The results highlight the unfolding and dynamic nature of the psychological contract in cultural comparisons.

“They Are Nothing More Than His Spies on the Floor”: Local Employees’ Sensemaking and Interpretation of Expatriates’ Roles and Responsibilities

This study examines how local employees gain information and make sense of new expatriates’ roles and responsibilities in multinational corporations by applying Weick’s sensemaking theory. Data were collected through semi-structured interviews of 17 local employees working for a Japan-based automotive manufacturing company in a Midwestern U.S. city. Results revealed that local employees extracted cues from their environment to make sense of expatriates’ roles and responsibilities by communicating directly with others, observing expatriates communicating with others, and applying knowledge from previous experiences with expatriates. In making sense of the information, local employees compared their expectations for expatriates with their experiences and interpreted expatriates’ roles and responsibilities negatively when there was a discrepancy between them. This study provides valuable insights into the sensemaking process of local employees as they adapt to expatriates as part of their ongoing socialization process.

Understanding extended narrative sensemaking: How police officers accomplish story work

Extended narrative sensemaking consists of (a) agents generating actionable stories when faced with unexpected situations to which they need to respond in real time, and (b) emplotting actions that were undertaken and events that occurred during their response, in order to make deeper sense of them afterwards. When sensemakers revisit critical incidents in which there were involved, they join (a) and (b) through story work. In this article, through the study of stories told by police officers in relation to unexpected, impactful incidents, we show how story work is accomplished. We argue that sensemakers simultaneously enact situations, emplot events, and renew identity. Specifically, we demonstrate that police officers strive to accomplish three different things: first, show how, as engaged responders, they were involved in the ongoing enactment of an actionable story (situated agency); secondly, seek to deeper understand, after the event, what happened to them through emplotting their experiences (complexified sense); and thirdly, update their narrative identity by weaving their experience of the handling of the unexpected situation with the rest of their life story (identity renewal). Our account extends current understanding of ongoing narrative sensemaking by showing how agents construct agency, meaning, and identity at once, and how all three are part of an extended, ongoing sensemaking process.

Competition as sense making

At the root of the conceptual difficulties in determining the competitive structures that underpin markets is the fact that firms and their product offerings can be described along a large number of attributes, and so be viewed as more or less similar depending on the attributes used for comparison. Our chapter exposes the multi-level cognitive embeddedness of competition among restaurants in New York City. Using field interviews and archival data on restaurant evaluations, categories, pricing, and menus, we employ qualitative counterfactual analysis to address fundamental issues concerning competitive boundaries that cut across categorical, organizational, and transactional perspectives of competition. We argue that conceptualizations of competition are only loosely coupled across different perspectives, and we contend that competitive judgments are better construed as a collective sensemaking process where different actors interact and competitive boundaries are constantly defined, contested, and redefined. Thus, we propose a heuristic framework for understanding the cognitive embeddedness of competition as part of a broader sensemaking perspective of competition.

Public sensemaking of active packaging technologies: A feature-based perspective

Taking a point of departure in the idea that technology features can act as cues for sensemaking, we explore how the public makes sense of new active packaging technologies; technologies that absorb or release substances from or into the packaging atmosphere, preserving the freshness and safety of food products. Based on data from ten focus groups across five countries (Ireland, Denmark, Italy, Spain and China), we show that sensemaking occurs at two feature-proximity levels. At the first level, we observe the production of proximal representations, where salient technology features drive the sensemaking process and how the individuals come to understand the essence of the technology. At the second level, we observe the production of distal representations, where distinct technology features become less salient, and the holistic understanding of the technology takes over in how individuals come to understand the locus of the technology in broader contexts. Our insights contribute to theory regarding public sensemaking of novel technologies and have practical implications for stakeholders who aim to increase their adoption prospects.