User‐Centered Innovation Methods: Design Thinking, Double Diamond, Lean UX and Time to Concept

2021 ◽  
pp. 67-81
Keyword(s):  
Design Thinking ◽  
Double Diamond ◽  
User Centered

User Centered Approach to the Supra-Functional Needs of People Living with Amyotrophic Lateral Sclerosis (ALS)

2020 ◽  
Author(s):  
Deana McDonagh ◽  
Kayla Arquines ◽  
Elizabeth T. Hsiao-Wecksler ◽  
Mahshid Mansouri ◽  
Girish Krishnan ◽  
...  
Keyword(s):  
Amyotrophic Lateral Sclerosis ◽  
Design Thinking ◽  
Healthcare Management ◽  
User Centered Design ◽  
Emotional Needs ◽  
Empathic Understanding ◽  
The Individual ◽  
Lateral Sclerosis ◽  
User Centered

Abstract User-centered design relies upon the appreciation that assistive technology device solutions need to include the functional and supra-functional (e.g., emotional, social, cultural) needs of users. Developing solutions without basing decision-making on both quantitative (functional) and qualitative (supra-functional) needs can lead to imbalanced devices, services, and/or environments. Satisfying both functional and supra-functional needs is the foundation of user-centered design, which in itself relies upon empathic understanding of the person that one is aiming to serve. This paper presents a study of the lived experiences of people living with Amyotrophic Lateral Sclerosis, their caregivers, and members of the healthcare management team from a human-centered perspective in the pursuit of pain points, deeper understanding of the emotional needs, and revelation of opportunities for improving quality of life and human experience through more user-centered design. We focus on user-centered design-thinking research tools (e.g., mood boards, journey maps, personas) to (a) understand the authentic experience of the individual in their vernacular and their terminology, and (b) to support a data rich conversation that focuses upon both functional and supra-functional needs to highlight opportunities for design interventions).

Investigating the Impact of Design Thinking, Content Strategy, and Artificial Intelligence: A “Streams” Approach for Technical Communication and User Experience

2021 ◽  
pp. 004728162110419
Author(s):  
Gustav Verhulsdonck ◽  
Tharon Howard ◽  
Jason Tham
Keyword(s):  
Artificial Intelligence ◽  
User Experience ◽  
Technical Communication ◽  
Design Thinking ◽  
Professional Communication ◽  
Ux Design ◽  
Content Strategy ◽  
The Impact ◽  
Technical And Professional Communication ◽  
User Centered

Technical and professional communication (TPC) and user experience (UX) design are often seen as intertwined due to being user-centered. Yet, as widening industry positions combine TPC and UX, new streams enrich our understanding. This article looks at three such streams, namely, design thinking, content strategy, and artificial intelligence to uncover specific industry practices, skills, and ways to advocate for users. These streams foster a multistage user-centered methodology focused on a continuous designing process, strategic ways for developing content across different platforms and channels, and for developing in smart contexts where agentive products act for users. In this article, we synthesize these developments and draw out how these impact TPC.

scholarly journals A Two-Way Interactive Text Messaging Application for Low-Income Patients with Chronic Medical Conditions: Design-Thinking Development Approach (Preprint)

2018 ◽  
Author(s):  
Monika Marko-Holguin ◽  
Stephanie Luz Cordel ◽  
Benjamin William Van Voorhees ◽  
Joshua Fogel ◽  
Emily Sykes ◽  
...  
Keyword(s):  
Health Care ◽  
Text Messaging ◽  
Design Thinking ◽  
Care Staff ◽  
Health Care Staff ◽  
Chronic Medical Conditions ◽  
Medical Conditions ◽  
Interactive Text ◽  
Sms Text Messaging ◽  
User Centered

BACKGROUND Two-way interactive text messaging between patient and community health workers (CHWs) through mobile phone SMS (short message service) text messaging is a form of digital health that can potentially enhance patient engagement in young adults and families that have a child with chronic medical conditions such as diabetes mellitus, sickle cell disease, and asthma. These patients have complex needs, and a user-centered way can be useful for designing a tool to address their needs. OBJECTIVE The aim of this study was to utilize the user-centered approach of design thinking to develop a two-way interactive communication SMS text messaging tool for communication between patients or caregivers and CHWs. METHODS We applied a design thinking methodology for development of the SMS text messaging tool. We collected qualitative data from 127 patients/caregivers and 13 CHWs, health care professionals, and experts. In total, 4 iterative phases were used to design the final prototype. RESULTS The design thinking process led to the final SMS text messaging tool that was transformed from a one-dimensional, template-driven prototype (phases 1 and 2) into a dynamic, interactive, and individually tailored tool (phases 3 and 4). The individualized components consider social factors that influence patients’ ability to engage such as transportation issues and appointment reminders. SMS text messaging components also include operational factors to support staff such as patient contact lists, SMS text messaging templates, and technology chat support. CONCLUSIONS Design thinking can develop a tool to meet the engagement needs of patients with complex health care needs and be user-friendly for health care staff.

scholarly journals Protocol: Triple Diamond method for problem solving and design thinking. Rubric validation

2020 ◽  
Vol 11 (2) ◽  
pp. 49
Author(s):  
Juan A. Marin-Garcia ◽  
Julio J. Garcia-Sabater ◽  
Jose P. Garcia-Sabater ◽  
Julien Maheut
Keyword(s):  
Problem Solving ◽  
Continuous Improvement ◽  
Design Thinking ◽  
Action Plan ◽  
Future Research ◽  
Comprehensive Model ◽  
Double Diamond

<p class="Abstract">There is a set of tools that we can use to improve the results of each of the phases that continuous improvement projects must go through (8D, PDCA, DMAIC, Double diamond, etc.). These methods use divergent techniques, which help generate multiple alternatives, and convergent techniques that help analyze and filter the generated options. However, the tools used in all those frameworks are often very similar. Our goal, in this research, is to develop a comprehensive model that allows it to be used both for problem-solving and for taking advantage of opportunities. This protocol defines the main terms related to our research, makes a framework proposal, proposes a rubric that identifies observable milestones at each stage of the model and proposes the action plan to validate this rubric and the model in a given context. The action plan will be implemented in a future research.</p>

scholarly journals Innovating From Within: A Process Model for User-Centered Digital Development in Academic Medical Centers (Preprint)

2018 ◽  
Author(s):  
Sara Kuppin Chokshi ◽  
Devin M. Mann
Keyword(s):  
Health Care ◽  
Process Model ◽  
Design Thinking ◽  
Academic Research ◽  
Integrated Approach ◽  
Academic Medical Centers ◽  
Medical Centers ◽  
Academic Medical ◽  
Digital Development ◽  
User Centered

BACKGROUND Design thinking and human-centered design approaches have become increasingly common in health care literature, particularly in relation to health information technology (HIT), as a pathway toward the development of usable, diffusible tools and processes. There is a need in academic medical centers tasked with digital innovation for a comprehensive process model to guide development that incorporates current industry trends, including design thinking and lean and agile approaches to digital development. OBJECTIVE This study aims to describe the foundations and phases of our model for user-centered HIT development. METHODS Based on our experience, we established an integrated approach and rigorous process for HIT development that leverages design thinking and lean and agile strategies in a pragmatic way while preserving methodological integrity in support of academic research goals. RESULTS A four-phased pragmatic process model was developed for user-centered digital development in HIT. CONCLUSIONS The model for user-centered HIT development that we developed is the culmination of diverse innovation projects and represents a multiphased, high-fidelity process for making more creative, flexible, efficient, and effective tools. This model is a critical step in building a rigorous approach to HIT design that incorporates a multidisciplinary, pragmatic perspective combined with academic research practices and state-of-the-art approaches to digital product development to meet the unique needs of health care.

scholarly journals UX e Design Inovação: evoluções metodológicas no processo de construção de apps

2021 ◽  
Vol 11 (23) ◽  
pp. 116-126
Author(s):  
Letícia Vasconcelos Morais Garcez ◽  
Ana Lya Moya Ferrari ◽  
Isabela Sousa Guimarães ◽  
Galdenoro Botura Jr
Keyword(s):  
Engineering Design ◽  
Design Process ◽  
Design Thinking ◽  
Process Engineering ◽  
Engineering Design Process ◽  
Double Diamond

O presente estudo aborda questões metodológicas de projeto de design em que o usuário atua de maneira mais participativa, na etapa de teste. O objetivo dessa reflexão é apresentar uma experiência projetual de um aplicativo para smartphones que partiu de um exercício proposto em uma disciplina do Programa de Pós-Graduação em Design da Faculdade de Arquitetura, Artes e Comunicação e Design da Universidade Estadual Paulista, durante o primeiro semestre de 2019. A problemática levantada no presente estudo foi a gestão e o desperdício de alimentos em âmbito doméstico. Para o desenvolvimento do APP, utilizou-se em seu processo o Método das múltiplas convergências proposto por Barcellos (2020), que é uma adaptação e combinação ordenada entre o Design Process, Engineering Design Process, Double Diamond e Design Thinking. A metodologia direciona-se para o projeto-inovação, como uma ferramenta de avaliação e identificação de problemas e interação. Com isso, foram realizados durante o processo dois testes avaliativos diretamente com os usuários. Através dos feedbacks recebidos identificou-se algumas problemáticas e, requisitos projetuais foram alterados para atender com efetividade às diretrizes de UX. As mudanças realizadas puderam ser resolvidas antes do protótipo final do produto. Com relação a inovação do produto apresentado, (87,5%) participantes consideraram o produto muito inovador ou totalmente inovador, demonstrando boa adequação do produto proposto ao conceito e a problemática inicial do projeto. Entretanto, identifica-se que uma metodologia que apresente a etapa de criatividade, a entrega da ideia e o processo de testagem em pequenas partes, que são adicionadas e avaliadas de maneira frequente, acomodaria melhor o escopo do projeto em futuras etapas programáveis, se mostrando favorável para o aprofundamento desta pesquisa e de próximos estudos de caso.

Needs assessment for the development of an electronic cross-facility health record (ECHR) for pediatric palliative care: A design thinking approach (Preprint)

2021 ◽  
Author(s):  
Theresa Sophie Busse ◽  
Chantal Jux ◽  
Sven Kernebeck ◽  
Larissa Alice Dreier ◽  
Dorothee Meyer ◽  
...  
Keyword(s):  
Palliative Care ◽  
Design Thinking ◽  
Quality Care ◽  
Qualitative Interviews ◽  
Pediatric Palliative Care ◽  
User Needs ◽  
User Centered Design ◽  
Time Data ◽  
Comprehensive Picture ◽  
User Centered

BACKGROUND Pediatric palliative care (PPC) is characterized by years of multisectoral and multiprofessional care. The exchange of information through effective communication between various PPC professionals is essential for high-quality care. Evidence shows that electronic cross-facility health records (ECHRs) provide useful support in this context. Given the specific needs of and content exchanged within PPC, the use of specific ECHRs in this area is necessary. To our knowledge, no ECHRs have been developed through a user-centered approach for this specific setting in Germany. OBJECTIVE The aim was to record PPC professionals’ needs (nurses, physicians, and secretaries) regarding ECHRs, as they may represent future users in inpatient and outpatient PPC as well as general practitioners and pediatrists from medical offices. METHODS Guided by design thinking, this study consisted of six steps: (1) empathize, (2) define, (3) ideate, (4) prototype, (5) test, and (6) iteration. First, qualitative interviews were conducted to assess the needs of PPC professionals. Second, the elicited needs were specified in focus groups (FGs). Prototypes of the ECHR (mock-ups) were then developed according to the needs mentioned in the interviews and were discussed in the FGs. Finally, the indicated needs were supplemented and specified in an iterative process. The mock-ups were further adapted according to these results. RESULTS Across seven main categories, medical history, actual medication, the emergency view with the most critical data, and messaging functions were identified as some participants’ desired core components of an ECHR. Utilizing design thinking facilitated an explicit articulation of user needs. The mock-ups clearly aligned the research and development team’s ideas with the simulated work in the ECHR for the users. CONCLUSIONS Developing an ECHR with the content that participants identified, which is currently being shared, that integrates overarching new views and functionality would make it possible to obtain real-time data during emergencies, to track what other PPC professionals have done, and to make the applied treatments visible to others. Moreover, it would give all providers with a more comprehensive picture of the complex conditions that are common in PPC. Concerning relevant content and functionality, user-centered design, and sensitivity to the various sectors regarding the needs of PPC professionals employed in those sectors emerged as strengths of the design thinking approach. An ECHR that directly addresses user needs will foster pediatric palliative care across sectors.

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