Public management reform and organizational performance: An empirical assessment of the U.K. Labour government's public service improvement strategy

2006 ◽  
Vol 25 (2) ◽  
pp. 371-393 ◽  
Author(s):  
Richard M. Walker ◽  
George A. Boyne
Keyword(s):  
Organizational Performance ◽  
Public Service ◽  
Public Management ◽  
Service Improvement ◽  
Improvement Strategy ◽  
Management Reform ◽  
Empirical Assessment

scholarly journals REFORMASI LAYANAN PUBLIK : ANTARA HARAPAN DAN REALITA

2019 ◽  
Vol 3 (2) ◽  
pp. 125
Author(s):  
Eko Setiyo Utomo
Keyword(s):  
Public Service ◽  
Public Management ◽  
Public Services ◽  
Service Improvement ◽  
Management Reform ◽  
The Public ◽  
The People ◽  
The Government ◽  
High Level

<p><em>The government is an agent which provides public services should improve the quality of the services. It should be recognized that delivering public service is not yet on the good level. The people need the services at the high level. Public service improvement must go to improving public service itself. That is hoped that the meaning and involving of the public service would come to development Indonesian people totally. Finance Public Management Reform is one of the efforts of the government to answer public requirement.</em></p>

Public Managers’ Contribution to Public Service Performance

2021 ◽  
pp. 85-103
Author(s):  
Lotte B. Andersen ◽  
Christian B. Jacobsen ◽  
Ulrich T. Jensen ◽  
Heidi H. Salomonse
Keyword(s):  
Organizational Performance ◽  
Public Service ◽  
Public Management ◽  
Leadership Skills ◽  
Service Performance ◽  
Reputation Management ◽  
Leadership Strategies ◽  
The Public ◽  
Public Managers ◽  
And Performance

This chapter describes how public managers contribute to public service performance. First, the chapter investigates three critical contextual factors for how public leadership can make a difference to organizational performance: managerial autonomy, capacity, and ability. Second, three leadership strategies are introduced which have been positively related to organizational performance in the public sector: goal-oriented, relational, and non-leader-centered leadership. Third, a new concept with particular relevance for public management is presented—reputation management—and this points to the relevance of considering the nexus between reputation and performance. It is argued that an organization’s reputation and performance may be more or less aligned. However, more importantly, an organization’s reputation per se also provides an important but less studied contextual factor of relevance for public managers’ ability to improve organizational performance. Finally, the chapter discusses how to develop leadership skills that increase public managers’ ability to contribute to public service performance.

Citizens, Charters and Public Service Reform in France and Britain

2000 ◽  
Vol 35 (2) ◽  
pp. 152-169 ◽  
Author(s):  
David Clark
Keyword(s):  
Public Service ◽  
Public Management ◽  
The State ◽  
Management Reform ◽  
Similarities And Differences ◽  
Country Specific

THIS ARTICLE EXAMINES THE PATTERN OF SIMILARITIES AND differences in Britain and France with regard to public service charterism: that strand of recent public service reform designed to reconstruct relations between the state and the citizen on the basis of new or revitalized principles of public service, epitomized by the Citizen's Charter (1991) in Britain and the Charte des Services Publics (1992) in France. Despite the appearance of increasing convergence in the rhetoric of public management reform in the two countries during the 1990s, especially during the incumbency of centre-left governments in the latter part of the decade, there is evidence of continuing divergence in the philosophy and practice of public service charterism. This article argues that variation is a function of the existence of country-specific public service regimes, embodying different ideals of citizenship, which have shaped the emergence and implementation of charter policy in Britain and France.

scholarly journals Protracted Public Service Improvement at the Local Level

2020 ◽  
Vol 2 (2) ◽  
pp. 65-71
Author(s):  
Defny Holidin
Keyword(s):  
Public Service ◽  
Local Governments ◽  
Local Community ◽  
Local Development ◽  
Local Level ◽  
Local Context ◽  
Service Improvement ◽  
Improvement Strategy ◽  
Policy Document ◽  
The Public

Artikel ini bertujuan pada eksaminasi kesesuaian agenda kebijakan sertifikasi pelayanan publik dengan mempertimbangkan kinerja pemerintahan daerah saat ini. Studi dilakukan dengan pendekatan kualitatif dengan pengumpulan data secara intensif yang menimbang spesifikasi konteks lokal menurut kebijakan desentralisasi yang menjadi arus utama reformasi struktural tata kelola pemerintahan di Indonesia. Meski standar pelayanan publik diberlakukan berdasarkan peraturan-peraturan turunan Undang-Undang Pelayanan Publik No. 25 Tahun 2009, upaya lebih lanjut oleh pemerintahan daerah tak pelak diperlukan. Studi ini dijalankan secara kualitatif di Surabaya, memperhitungkan posisinya pada papan atas pemerintahan daerah yang reformis dan inovatif. Studi ini terdiri atas analisis dokumen kebijakan dan wawancara mendalam untuk pengumpulan datanya. Hasil studi menunjukkan bahwa implementasi sertifikasi pelayanan publik sekiranya bisa mengarah pada penyesuaian struktural. Terlepas dari kategorisasi layanan pemerintah menurut karakternya masing-masing, berbagai penyesuaian struktural diperlukan menurut konteks masing-masing daerah. Pelibatan berbagai komunitas lokal perlu pengembangan lebih lanjut sebagai cara standar memastikan bahwa sertifikasi tidak hanya relevan tapi juga menjadi bagian integral dari strategi peningkatan pembangunan daerah. The article aims at examining the suitability of the policy agenda of public service certification for the prevalence of local governments' performance. I conduct qualitative approach with intensive data collection, considering of local context specificities upon which decentralization has been mainstreaming in the state structural reform in Indonesia. Although the public service standard takes into effects based on certain regulations derived from the Public Service Act 25/2009, efforts made by local government is deemed necessary. To make the study manageable, I conduct a case study qualitatively in Surabaya considering its prominence in local bureaucracy reform and innovation. I conduct a series of policy document analysis and in-depth interviews for data enquiry. I suggest that the implementation of public service certification is likely to lead to various adjustments towards strengthening the standards to be applied. Apart from categorizing the government services according to the different characteristics of each type of service, various structural adjustments are necessary according to the local context of each region. The local community involvement mechanism still needs improvements as standard enforcement in all regions so that public service certification is not only relevant but also an integral part of the local development improvement strategy.

scholarly journals Gestión de la rotación del personal directivo público ¿existen buenas prácticas en la región andina? Análisis de evidencias en: Ecuador, Colombia, Perú y Bolivia

2020 ◽  
pp. 42-62
Author(s):  
Irma JARA-IÑIGUEZ ◽  
Jenny CEDEÑO-ALCÍVAR
Keyword(s):  
Organizational Performance ◽  
Public Service ◽  
Public Management ◽  
Good Practices ◽  
Case Study Design ◽  
Documentary Analysis ◽  
Performance Results ◽  
Buenas Prácticas

Laburpena: Goi-zuzendaritza publikoko txandakatze-mailek zerbitzu publikoen kalitateari eragin diezaiokete. Errotazio-mailarekin lotutako antolamendu-jardunaren emaitzek nabarmentzen dute garrantzitsua dela eskualde-testuinguru espezifikoetan zerbitzu publikoa optimizatzen lagunduko duten praktikak identifikatzea; horregatik, azterketaren helburua da identifikatzea eta deskribatzea Kolonbiako, Peruko, Ekuadorreko eta Boliviako jardunbide egokiak goi-zuzendaritza publikoaren errotazio-mailak kudeatzeko. Ikerketa deskribatzailea da, ikuspegi kualitatibokoa, kasuak aztertzeko diseinua barne duena: analisi dokumentala eta metodo organiko-analitikoak erabiltzen dira testuinguru bakoitzeko errealitateak aztertzeko. Emaitzek agerian utzi dute jardunbide egoki gutxi daudela, identifikatzen dituzten ezaugarriekiko hurbiltasun mailaren arabera, hala nola eraginkorrak, berritzaileak, jasangarriak, erreplikagarriak edo moldagarriak diren edo ez. Resumen: Los niveles de rotación en la alta dirección pública pueden afectar adversamente la calidad de los servicios públicos. Los resultados de desempeño organizacionales relacionados con los niveles de rotación destacan la importancia de identificar prácticas que, en contextos regionales específicos, contribuyan a la optimización del servicio público; por ello, el objetivo del estudio es identificar y describir la existencia de buenas prácticas de gestión de los niveles de rotación de la alta dirección pública en Colombia, Perú, Ecuador y Bolivia. La investigación es de tipo descriptiva de enfoque cualitativo, con un diseño de estudio de casos, se utiliza análisis documental y métodos lógico-analíticos para examinar las realidades de cada contexto. Los resultados evidencian una reducida existencia de buenas prácticas, a través de su aproximación con las características que las identifican como efectivas, innovadoras, sostenibles, replicables o adaptables. Abstract: The turnover levels in senior public management can adversely affect the quality of public services. The organizational performance results related to turnover levels highlight the importance of identifying practices that, in specific regional contexts, contribute to the optimization of public service; for this reason, the objective of the study is to identify and describe the existence of good practices management for the turnover levels of senior public management in Colombia, Peru, Ecuador, and Bolivia. The research is descriptive in qualitative approach, with a case study design, documentary analysis and logical-analytical methods are used to examine the realities of each context. The results show a reduced existence of good practices, through their

scholarly journals INOVASI BIROKRASI PELAYANAN PUBLIK BIDANG SOSIAL TENAGA KERJA DAN TRANSMIGRASI DI KABUPATEN KUDUS

GEMA PUBLICA ◽  
2015 ◽  
Vol 1 (1) ◽  
pp. 45
Author(s):  
Aufarul Marom
Keyword(s):  
Quality Of Service ◽  
Public Service ◽  
Service Innovation ◽  
Service Improvement ◽  
Improvement Strategy ◽  
The People ◽  
Long Time ◽  
On Line ◽  
Bureaucratic Institutions

One thing that can be felt directly by the people of the presence ofgovernment and bureaucracy is a public service. Through this public service tothe community will be able to assess the how big is the quality of service that hasbeen provided by the institutions of public services to the community as well asto the level where people feel satisfied with the existing services. Publiccomplaints against the lack of quality of service is one indicator that shows theinadequacy of the services provided by the bureaucratic apparatus. Demands andneeds of the community is a challenge for bureaucracy to be able to provide thebest service and to be able to perform its function properly. To that end,bureaucratic institutions need to implement a service improvement strategy thatresponds to the needs of people who wish to improve the quality of service.Based on the results of the study showed that the social field of manpower andtransmigration in Kudus Regency has two very popular service innovation andseeded. The first innovation is innovation that is the home of surgical services forKudus residents and citizens of the disadvantaged have the opportunity toreceive services such as house surgeon with the requirements that have beenset. The second innovation in the form of a death benefit up to one million rupiahfor the Kudus citizens who are entitled to obtain it. The conclusion of the researchshowed that the Public Service Innovation in Dinsosnakertrans Kudus Regencyhas been done with a Yellow Card service opportunities through on-line. SocialAssistance Home Surgery is often still experiencing problems because ofincomplete to the terms and conditions required for the maintenance of suchassistance. Social Assistance Benefit Death still constrained quite a long time toreduce the assistance because disbursement procedure that is long enough.Key words : Innovation; Bureaucracy; Service; Dinsosnakertrans

Comparing local politicians’ and bureaucrats’ assessments of democratic participation: the cases of Norway and Sweden

2015 ◽  
Vol 83 (4) ◽  
pp. 658-675 ◽  
Author(s):  
Jon Pierre ◽  
Asbjørn Røiseland ◽  
B. Guy Peters ◽  
Annelin Gustavsen
Keyword(s):  
Public Service ◽  
Public Management ◽  
Service Sector ◽  
Civil Servants ◽  
Local Authorities ◽  
Public Servants ◽  
Significant Similarity ◽  
Data Set ◽  
Management Reform ◽  
Local Politicians

Given the increasing emphasis on delivery and output as a source of legitimacy for local government, how do politicians and civil servants perceive conventional, input-based channels for citizens’ influence on government in relationship to performance and output-oriented opportunities to influence public service? This article compares the attitudes of senior local politicians and civil servants in Norwegian and Swedish local authorities on these issues. The analysis draws on a data set collected among political and administrative leaders in Norwegian and Swedish local authorities. We also compare a service sector where public management reform has been extensive (care of the elderly) with a service sector where regulation and law enforcement dominates (planning and construction). The analysis suggests that there is a significant similarity between politicians’ and bureaucrats’ attitudes, although politicians accord greater importance to input-based channels of influence and to throughput than do bureaucrats. Points for practitioners Public management reform provides a new channel for clients to influence public service directly through the providers of those services and not through conventional political channels. This article studies how politicians and public servants in Norwegian and Swedish municipalities evaluate conventional and new channels for clients to influence service delivery. We also compare service sectors where such choice is extensive with areas where choice is much more constrained. Overall, we find that politicians tend to favor conventional political channels for clients’ influence whereas public servants take a more positive view of clients approaching the executive side of the local authority.

Sign in / Sign up

Export Citation Format

Share Document