The Impact of Corporate Culture in the Performance of the Front Desk Employees—The Case of Five Star Hotels in Greece

Purpose This paper aims to examine the challenges to sustaining corporate culture in a world of hybrid working. Design/methodology/approach This paper is a review of current literature on the impact of remote and hybrid working on white-collar employees. Findings There is little consensus on whether remote/hybrid working will harm or strengthen corporate culture. Research limitations/implications The viewpoint is a subjective assessment of a limited number of articles on the subject Practical implications It is not entirely clear how those responsible for corporate culture can act on the findings. Social implications In a world in which corporations are experiencing a shortage of talent, how they handle corporate culture will be increasingly important. Originality/value While much has been written on the impact of remote working, this viewpoint takes the original view that strong corporate cultures rely more on the attitudes and actions of individual employees that company programs or initiatives.

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THE IMPACT OF NATIONAL CULTURE ON THE CORPORATE CULTURE IN GLOBAL HOTEL COMPANIES

Tourism and hospitality management ◽

10.20867/thm.12.2.8 ◽

2006 ◽

Vol 12 (2) ◽

pp. 93-102

Author(s):

Zdenko Cerović ◽

Amelia Tomašević

Keyword(s):

National Culture ◽

Corporate Culture ◽

Positive Impact ◽

Social Differences ◽

National Cultures ◽

Local Staff ◽

Business Operations ◽

Norms And Values ◽

Hotel Service ◽

The Impact

The national culture is a system of assumptions, values, norms and traditions shared by one national group; the corporate culture is a system of rituals, behavior patters, norms and values shared by majority of employees in a company. Both cultures influence the style of management and communication with employees. The national culture influences the corporate culture, but in a long term, a corporate culture can also influence the national culture. Strong corporate cultures can suppress the national culture through the system of standardization of business operations, which in international companies is an element of brand identification and a competitive advantage. Global hotel companies which manage the hotels all over the world, face problems which derive from differences between their own corporate culture and national cultures of local staff. The efficiency of operations will depend on the way and skills in handling those problems. The influence of national and sometimes local cultures might have positive impact on creation of very successful hotel system of hotel service which often is well accepted on tourist market, but might also result with potential misunderstandings and even opposite effects. The paper surveys the elements of national cultures which might have impact on corporate cultures. The paper assumes that global hotel companies often face big cultural and social differences in certain destinations of their business interest. The model of survey are hotel corporate cultures in Croatian, European and world hotels and their corporations.

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SOCIALLY RESPONSIBLE MARKETING AS A TOOL OF ORGANIZATION'S REPUTATION MANAGEMENT

International scientific journal Internauka Series Economical Sciences ◽

10.25313/2520-2294-2021-3-6996 ◽

2017 ◽

Author(s):

Zoya Ostropolska ◽

Keyword(s):

Corporate Culture ◽

Modern Society ◽

Reputation Management ◽

Corporate Ethics ◽

Special Role ◽

Communication Policy ◽

Socially Responsible ◽

Positive Image ◽

Long Run ◽

The Impact

It is noted that in modern socio-economic conditions the problem of social responsibility of business, which is based on the responsibility of the organization for the impact of its decisions on society, its welfare, the environment; the interrelation of such concepts as social corporate responsibility, corporate ethics, corporate culture, business ethics, social and ethical marketing, image, reputation is analyzed. Emphasis is placed on the fact that compliance with the principles of socially responsible marketing directly affects the formation of a positive image and reputation of the company, which in turn are the same assets of the company as others, but do not have a material component. The essence of the concepts "image" and "reputation" is revealed, the interrelation between these concepts is investigated and their fundamental differences are determined. The special role of trust in the process of managing the reputation of the organization is determined; the definition of trust as the basis for the formation of reputation is given; emphasis is placed on the crisis of confidence in modern society and approaches to overcoming this crisis. It is noted that the formation of trust is possible due to the openness of the company and public dialogue, which is based on the organization's communication policy, not only with the use of advertising in all its manifestations or PR technologies, but also certain social actions, active participation in public life. solving social problems, ie all those issues that are outside the scope of business, but indirectly affect it. It is concluded that socio-ethical, environmental, cultural problems have long acquired a global character, solving these problems brings additional benefits to business in the long run, strengthens its reputation and forms a positive image in society, to implement all these intentions designed socially responsible marketing , which becomes a tool in managing the reputation of the organization. It is noted that the problem of reputation management as an asset of the organization, which is becoming increasingly important and requires a strategic approach, needs special attention.

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Factors Affecting Business Strategy Implementation of Vietnam Garment Companies

International Journal of Business and Management ◽

10.5539/ijbm.v12n1p133 ◽

2016 ◽

Vol 12 (1) ◽

pp. 133

Author(s):

Hoang Viet Nguyen ◽

Duc Nhuan Nguyen

Keyword(s):

Human Resources ◽

Corporate Culture ◽

Business Strategy ◽

Positive Relationship ◽

Strategy Implementation ◽

Point Of View ◽

Strategy Formulation ◽

Factors Affecting ◽

Significant Positive Relationship ◽

The Impact

This paper studies the impact of factors affecting on business strategy implementation of Vietnam garment companies. A total of 192 questionnaires were administered to respondents chosen from 82 Vietnam garment companies. The findings indicated that there is a significant positive relationship between 05 factors: Strategy formulation-Human resources-Communication-Corporate culture-Organizational structure and business strategy implementation from the sample point of view.

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HOSPITALITY MANAGEMENT AS A PREREQUISITE OF EFFECTIVE TOURISM DEVELOPMENT IN UKRAINE

Black Sea Economic Studies ◽

10.32843/bses.64-14 ◽

2021 ◽

Author(s):

Olena Khytra

Keyword(s):

Quality Of Service ◽

Corporate Culture ◽

Management System ◽

Hospitality Industry ◽

Professional Competence ◽

Tourism Industry ◽

Hospitality Management ◽

Social Orientation ◽

The Impact

The hospitality industry acquires the features of an integrative industry, which combines material resources and intangible factors to meet the needs of modern man for comfortable travel and recreation. Hospitality is interpreted as a complex economic, social, cultural, psychological phenomenon, the impact of which on the development of the tourism industry determines the effect of synergy from the combination of tourist resources and quality of service. The author of article proposes to consider hospitality management as a multilevel dynamic management system for the process of providing services to tourists and vacationers, based primarily on the principles of humanism, tolerance, personalization of hospitality, respect for cultural diversity, priority to meet human needs for quality recreation and physical strength as well as cultural self-development. The social orientation of this system to some extent balances the commercial, purely pragmatic aspect of managing the development of tourism enterprises. A holistic model of hospitality management is based on a harmonious combination of four concepts. They are humanitarian, technological, functional and commercial. The system-forming component of the hospitality sector is a mechanism for managing consumer behaviour, which ensures an optimal balance of supply and demand in the market of hospitality services. The specifics of service in the hospitality industry is that the quality of service affects the emotional perception of tourists in the area and, accordingly, affects the image of the state. Therefore, the mechanism for implementing the service policy should be established through public administration measures. Among the key areas of hospitality management development is the formation of a rational organizational structure, improvement of hospitality marketing and support of corporate culture, the values of which are adequate to the socio-cultural environment of the hospitality industry. The specificity of the hospitality industry is also that an important role in ensuring competitiveness is played by an attractive brand, which stipulates the allocation in the management system of such a component as brand management. Considerable attention should be paid to the innovative development of hospitality enterprises and the constant improvement of professional competence of managers of socio-cultural activities.

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THE IMPACT OF GLOBALIZATION ON CORPORATE CULTURE IN THE TIME OF COVID-19

10.15308/finiz-2021-91-94 ◽

2021 ◽

Author(s):

Marko Pavićević ◽

Mohammad Razaul Karim ◽

Abdul Razaque Larik ◽

Rosa Y. Coaricona Mendoza

Keyword(s):

Corporate Culture ◽

The Impact

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The Impact of Trust Status on Corporate Culture

Journal of Management in Medicine ◽

10.1108/02689239410068516 ◽

1994 ◽

Vol 8 (4) ◽

pp. 8-17 ◽

Cited By ~ 5

Author(s):

Anna Litwinenko ◽

Cary L. Cooper

Keyword(s):

Corporate Culture ◽

The Impact

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Antecedents of strategic thinking and its impact on competitive advantage

Journal of Indian Business Research ◽

10.1108/jibr-08-2020-0262 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Shubham Dixit ◽

Shiwangi Singh ◽

Sanjay Dhir ◽

Swati Dhir

Keyword(s):

Knowledge Management ◽

Competitive Advantage ◽

Direct Effect ◽

Corporate Culture ◽

Structural Equation ◽

Strategic Thinking ◽

Mediating Effect ◽

Content Type ◽

Modelling Methodology ◽

The Impact

Purpose This study aims to identify the antecedents of strategic thinking and its relationship with competitive advantage. Further, this study analyses the mediating effect of strategic thinking between its antecedents and competitive advantage. Design/methodology/approach A self-reported questionnaire with 51 questions was floated among 220 professionals from various industries in India. The response was analysed using the partial least squares-structural equation modelling methodology using SmartPLS software. Findings The direct effect of creativity, corporate culture and knowledge management are established with strategic thinking, as well as a competitive advantage. Also, the study finds a significant relationship between strategic thinking and competitive advantage. The study finds no mediation (direct effect) in the case of creativity, corporate culture and knowledge management. Further, no mediation (no relationship) is found in the case of vision. Practical implications Business must start adopting strategic thinking practices in their decision-making process to create a competitive advantage. Further, the influence of corporate culture, creativity and knowledge management on strategic thinking highlights their importance. Originality/value The study establishes the impact of antecedents of strategic thinking on competitive advantage. The study highlights the importance of other factors along with strategic thinking for achieving competitive advantage.

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Transitioning Toward a Circular Economy: The Impact of Stakeholder Engagement on Sustainability Culture

Sustainability ◽

10.3390/su12208641 ◽

2020 ◽

Vol 12 (20) ◽

pp. 8641 ◽

Cited By ~ 2

Author(s):

Daniela M. Salvioni ◽

Alex Almici

Keyword(s):

Corporate Culture ◽

Circular Economy ◽

Stakeholder Engagement ◽

Business Models ◽

Case Study Research ◽

Use Of Resources ◽

Health Related ◽

Emerging Issues ◽

The Impact

The circular economy transition increasingly points to the need for a change in corporate culture, namely toward sustainability. This change can be supported by improving relations with relevant stakeholders, engaging comprehensively with them, and creating strong awareness about issues such as ecosystem protection, health-related safeguards, and the careful use of resources. In this regard, through stakeholder engagement and a review of traditional business models, the circular economy can contribute to transforming the corporate culture to ensure the concurrent enhancement of economic, social, and environmental dimensions. This study verified the role of stakeholder engagement in establishing and strengthening the sustainability culture in a company transitioning toward a circular economy. The case study research methodology was applied, referencing a single firm—operating in the oil and energy industry—representing one of the best practices in the international context, even if some efforts are still required to reduce downstream emissions. The findings underline the contributing role played by stakeholder engagement in establishing values and principles compliant with environmental protection and community wellbeing. Thus, this study contributes to the existing stakeholder engagement literature and sheds light on the practical implications and emerging issues.

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