Risks Associated with Changes in Management Staff in the Airline. Kazakhstan Case Study

2021 ◽  
pp. 276-291
Author(s):  
Iyad Alomar ◽  
Adilkhan Zamanbek
Keyword(s):  
Management Staff

scholarly journals Eco-friendly accommodation facilities in Mladá Boleslav, Czechia: a case study

Turyzm ◽  
2021 ◽  
Vol 31 (2) ◽  
pp. 103-116
Author(s):  
Petr Scholz ◽  
Lenka Červová
Keyword(s):  
Data Analysis ◽  
Questionnaire Survey ◽  
Total Sample ◽  
Facility Management ◽  
Structured Interviews ◽  
Green Management ◽  
Management Measures ◽  
Management Staff ◽  
The Town

The purpose of this article is to evaluate the application of various green management measures in selected accommodation facilities in Czechia, namely in the town of Mladá Boleslav and its surroundings. This study was carried out using mixed research methods including semi-structured interviews with accommodation facility management staff. The interviews were complemented with a questionnaire survey which focused on the application of eco-friendly solutions in accommodation facilities. The total sample of participating facilities represented 39.6% of those in the town and its surroundings. In the data analysis stage, correspondence analysis was used. The results suggest that the higher the category, the stronger the trend to use eco-friendly methods in running accommodation facilities.

scholarly journals DOES AN SME HOTEL ADOPT CUSTOMER ORIENTATION? (A Case Study in an SME Hotel in Solo, Central Java, Indonesia)

2019 ◽  
Vol 14 (1) ◽  
pp. 79-91
Author(s):  
Ristiyanti Harsono Prasetijo ◽  
Sony Heru Priyanto ◽  
John Joi Ihalauw ◽  
Rooskities Andadari
Keyword(s):  
Customer Orientation ◽  
Research Question ◽  
Research Approach ◽  
Work Culture ◽  
Hotel Management ◽  
Financial Constraint ◽  
Central Java ◽  
Hands On ◽  
Management Staff

The adoption of customer orientation by an SME hotel trying to fight for excellence in a robust competition has drawn the writer’s interest. The research question to answer is: How the SME hotel adopts the customer orientation to respond to the competition and the changing environment. The research approach is qualitative. The informants are members of the hotel management staff having hands on managerial and supervisory responsibilities. Besides interviews, the writer conducted observation and triangulation. The result of this research shows that the hotel adopts customer orientation informally. They collect, distribute and respond to the information in line with their limited knowledge and capability in a financial constraint. A unique work culture of ‘gotong royong’ is created where efforts are aimed at responding to customers’ interest, satisfaction and value The inductive process in this research enables the writer to construct a mini theory which should be proved true by quantitative researches. 

scholarly journals Differentiation as a business competitiveness strategy in the brewery industry in Cameroon: an analysis of Les Brasseries du Cameroun Bamenda

2020 ◽  
Vol 28 (4) ◽  
pp. 668-680
Author(s):  
Peter Ngek Shille ◽  
Peter Enow
Keyword(s):  
Product Differentiation ◽  
Business Performance ◽  
Positive Relationship ◽  
Service Differentiation ◽  
Analytical Technique ◽  
Strong Positive Relationship ◽  
Retail Outlets ◽  
Business Competitiveness ◽  
Management Staff

This study examines differentiation as a business competitiveness strategy for improving business performance in the brewery industry the case of Les Brasseries Du Cameroun Bamenda. The case study design was employed using both qualitative and quantitative techniques to assess the hypothetical relationships stated. Questionnaire and interviews were used for data collection administered to a purposefully selected sample of 130 participants comprising of management staff at Les Brasseries Du Cameroun Bamenda as well as managers and staff at retail outlets/bars in Bamenda. Using Pearsons correlation coefficient as analytical technique, results showed that there is a strong positive relationship between product differentiation, and business performance (PCC = .804**, p 0.01), moderate positive relationship between service differentiation and business performance (PCC = .575**, p 0.01), and a weak positive relationship between physical differentiation and business performance (PCC = .264**, p 0.01). The study thus provides practical advice that management should continue to maintain and uphold product differentiation variable factors like quality and assortment while at the same step-up service differentiation activities.

Injury and the Orchestral Environment: Part III. The Role of Psychosocial Factors in the Experience of Musicians Undertaking Rehabilitation

2014 ◽  
Vol 29 (3) ◽  
pp. 125-135 ◽  
Author(s):  
Dale LL Rickert ◽  
Margaret S Barrett ◽  
Bronwen J Ackermann
Keyword(s):  
Psychological Trauma ◽  
Structured Interviews ◽  
Professional Musicians ◽  
Future Directions ◽  
Injury Rehabilitation ◽  
Performance Requirements ◽  
Orchestral Musicians ◽  
Management Staff

Workplace rehabilitation in the orchestral setting poses a number of challenges that arise in part due to a poor fit between generic injury insurance and medical care and the elite performance requirements of professional musicians. Currently, the orchestral profession lacks information and strategies to best deal with the unique challenges of this complex rehabilitation environment. In order to inform future directions for research and suggest possible changes of practice, the researchers conducted a qualitative case-study aimed at understanding the injury and rehabilitation experiences of professional musicians. In-depth semi-structured interviews were undertaken with three chronically injured professional cellists from a single Australian orchestra. After initial data analysis, further interviews were undertaken with a set of five orchestral management staff as a means of data triangulation. All data were analysed using a themes-based analysis-of-narrative approach. The findings indicate that injury concealment played a considerable role in the development of chronic injuries for these musicians, and management staff felt that this concealment may be the norm amongst orchestral musicians. The musicians in this study suffered emotional and psychological trauma as the result of their injuries, and two participants felt socially marginalised. During rehabilitation, the musicians in this study encountered difficulties with medical staff not understanding the elite performance requirements of orchestral work. The article proposes recommendations that may assist in dealing with the complex challenges of injury rehabilitation in the orchestral environment.

Academics’ feedback on the quality of appraisal evidence

2015 ◽  
Vol 23 (3) ◽  
pp. 279-294
Author(s):  
Chenicheri Sid Nair ◽  
Jinrui Li ◽  
Li Kun Cai
Keyword(s):  
Quality Assurance ◽  
Online Survey ◽  
Tertiary Education ◽  
Peer Observation ◽  
Student Survey ◽  
Content Type ◽  
Management Staff ◽  
The University

Purpose – This paper aims to explore academics’ perspectives on the quality of appraisal evidence at a Chinese university. Design/methodology/approach – An online survey with both closed items and open-ended questions was distributed among all academics at the university (n = 1,538). A total of 512 responded to the questionnaire. The closed items were initially analysed using EXCEL and SPSS; the open-ended questions were thematically analysed. Findings – The academics believed that the quality of student survey and peer observation of teaching were affected by subjectivity and the lack of understanding of appraisal. Academics also suggested that appraisals should be contextualised and the approach standardised. The study suggests the need for training that informs and engages relevant stakeholders to ensure the rigour of appraisal. Originality/value – The study raises the issue of quality assurance regarding appraisal data from the perspective of academics. It is based on the collaborative effort of academics in Australia, China and New Zealand, with the support of the management staff at the case study university. The study informs both appraisers and academics of quality assurance issues in appraisal. It also contributes to the literature, in that it initiates dialogues between communities of practices through collective questioning on the quality and mechanisms of appraisal in tertiary education.

scholarly journals Evaluation of the Influence of E-marketing on Patronage Behaviour and Its Attendant Challenges: A Case Study of Selected Hotels in Ado–Ekiti, Ekiti State, Nigeria

2020 ◽  
pp. 72-79
Author(s):  
S. J. Arohunsoro ◽  
O. O. Ojo ◽  
A. A. Shittu
Keyword(s):  
Online Advertising ◽  
Research Work ◽  
Sampling Technique ◽  
Payment Method ◽  
Purposive Sampling ◽  
Management Staff ◽  
Descriptive Survey ◽  
Descriptive Method ◽  
Structured Questionnaire

This paper evaluated the influence of E-marketing on patronage behaviour and its attendant challenges in some selected hotels. This study employed a descriptive survey research design. This research work employed the use of structured questionnaire that is closed ended. A total of 22 copies of questionnaire were administered in the research work to elicit information from the respondent. Purposive sampling was used to select 11 three star hotels in the study area. 2 Management staff was selected using purposive sampling technique from each of the 11 selected 3 star hotels in the study area. The data collected were analysed through the use of descriptive method of data analysis such as tables, percentage and charts. The study revealed that E-marketing saves time and increases patronage level, E-marketing enhances patronage increase, quality website improves customer patronage and online advertising improves patronage level. However, it was also revealed that some of the challenges facing E-marketing includes no centrally acceptable payment method, Unstructured Presentation of Information, E-Marketing advertisements are poor, E-Marketing internet domain are weak as well as poor sensitization frustrates E-marketing. The study concluded that E-marketing is an important strategy to capture patrons who are use to online booking system and enhancement of convenient booking for online patrons who are relatively far from the locations of the hotels. However, the study recommended that the use of E-Marketing among establishments especially in hotels should be encouraged in order to capture people from far locations who need reservations at their own convenient time.

Managing Network Based Governance Structures in Disasters: The Case of the Passau Flood in 2013

2015 ◽  
Vol 12 (3) ◽  
Author(s):  
Sebastian Wittmann ◽  
Marlen Jurisch ◽  
Helmut Krcmar
Keyword(s):  
Communication Technology ◽  
Single Case ◽  
Qualitative Interviews ◽  
Governance Structure ◽  
The Past ◽  
Hybrid Governance ◽  
Information And Communication ◽  
German City ◽  
Management Staff

AbstractOver the past decades, an increasing number of environmental situations posed threats to humans and assets. Natural disasters happen more frequently and with higher intensity – such as floods caused by heavy rains. One example was the flood that hit in the middle of Europe in 2013. This article reports a single case study of the flood in the German city of Passau in 2013. In the case study we analyze the governance structure employed throughout the flooding as well as how it was managed. Beyond this, we examine how information and communication technology supported the management staff in fulfilling their tasks. Data were collected through semi-structured qualitative interviews with members of the management staff from the main organizations involved in the relief work for the Passau Flood in 2013. Our results show that a hybrid governance structure was employed. All in all, the disaster could be averted, but we identified several challenges and areas for improvement, which could be helpful for managing future disasters successfully.

scholarly journals Teacher Motivation: Does It Matter to Primary School Teachers in Their Practice?

2020 ◽  
pp. 16-26
Author(s):  
Belle Louis Jinot ◽  
Horil-Khulputeea Savitree
Keyword(s):  
Education Reform ◽  
Primary School ◽  
Teacher Motivation ◽  
Basic Education ◽  
Case Study Research ◽  
Ministry Of Education ◽  
School Teachers ◽  
Primary School Teachers ◽  
Management Staff

Motivation is a fundamental concept of professionalism and efficacy for teachers. The present study investigated the motivational factors that affect the performance of primary school teachers in Mauritius. Governments have in the past come up with major educational reforms, but many shortcomings of the education system have influenced teacher motivation. The empirical data was analysed by using mixed methods with a semi-structured questionnaire and interviews from practising teachers to allow the researcher to draw valid conclusions. The purposive and convenient sampling was used for the case study research design. The findings indicated that the motivation of teachers was influenced by several aspects of their job. Teachers were not motivated due to excessive parental involvement, a lack of discipline of pupils inside and outside the classroom, unwilling learners and poor working conditions. However, most of them were more intrinsically than extrinsically motivated. It was also found that the Ministry of Education had a significant influence on their motivation, especially in the context of the Nine Year Continuous Basic Education reform. The researcher recommended that teaching materials and further teacher training should be provided to teachers and the management staff should be trained in using effective leadership and management of schools.

APPLICATION OF TOTAL QUALITY MANAGEMENT (TQM) IN HIGHER EDUCATION INSTITUTION (HEI) IN OMAN: SHINAS COLLEGE OF TECHNOLOGY- A CASE STUDY

2017 ◽  
Vol 5 (1) ◽  
pp. 21
Author(s):  
Samiya Abdullah Sulaiman Al-Qayoudhi ◽  
Dr.Syed Sulaiman Hussain ◽  
Dr. M. Firdouse Rahman Khan
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Random Sampling ◽  
Education Institution ◽  
Total Quality ◽  
Institutional Accreditation ◽  
College Of Technology ◽  
Management Staff

PURPOSE The objective of the study is to investigate into the quality of the systems, processes, and practices at ShinasCollege of Technology (ShCT) and to propose a plan for future improvements in relates to quality perspectives and to provide recommendations in various areas of operations on the lines of OAAA institutional accreditation standards.DESIGN/METHODOLOGY/APPROACH  Samples include 50 students, 33 academics, and 16 management employees were selected, and the data was collected through a well-defined questionnaire. Students from the Department of Engineering, Business and Information Technology, were selected on stratified random sampling basis whereas staffwas selected on asimplerandom sampling basis. FINDINGSThe survey reveals that the systems prevailing in ShCT and the practices are aligned with OAAA requirements except for staff promotion and incentives. The ADRI analysis and the study of SAR, QAR and QIP indicates thatShCT practices about Management, Staff, and Students are continuously assessedand well-defined.PRACTICAL IMPLICATIONS The study considers quality assurance as for the top pyramid of higher education. The study throws light on the future improvements of the various areas of operations of the College about the requirements of criteria of the OAAA national standards.SOCIAL IMPLICATIONS The study considers TQM as the most important method for HEIs to achieve efficiency for providing better services and continuous improvements. The Quality is considered as the required power to implement the entire objective desired by the HEIs to attain the efficiency and get the HEIs accredited.ORIGINALITY/VALUE No study has attempted to find out theapplication of TQM in ShCT, Oman ever before considering the quality assurance in education and it is the first-hand study of its kind.RESEARCH LIMITATIONS/IMPLICATIONS The study was restricted to various areas of the operations of the college on three stakeholders namely management, staff and students only. The study could be extended to other areas as well as to other stakeholders so that a detailed insight could be obtained. 

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