scholarly journals DOES AN SME HOTEL ADOPT CUSTOMER ORIENTATION? (A Case Study in an SME Hotel in Solo, Central Java, Indonesia)

2019 ◽  
Vol 14 (1) ◽  
pp. 79-91
Author(s):  
Ristiyanti Harsono Prasetijo ◽  
Sony Heru Priyanto ◽  
John Joi Ihalauw ◽  
Rooskities Andadari
Keyword(s):  
Customer Orientation ◽  
Research Question ◽  
Research Approach ◽  
Work Culture ◽  
Hotel Management ◽  
Financial Constraint ◽  
Central Java ◽  
Hands On ◽  
Management Staff

The adoption of customer orientation by an SME hotel trying to fight for excellence in a robust competition has drawn the writer’s interest. The research question to answer is: How the SME hotel adopts the customer orientation to respond to the competition and the changing environment. The research approach is qualitative. The informants are members of the hotel management staff having hands on managerial and supervisory responsibilities. Besides interviews, the writer conducted observation and triangulation. The result of this research shows that the hotel adopts customer orientation informally. They collect, distribute and respond to the information in line with their limited knowledge and capability in a financial constraint. A unique work culture of ‘gotong royong’ is created where efforts are aimed at responding to customers’ interest, satisfaction and value The inductive process in this research enables the writer to construct a mini theory which should be proved true by quantitative researches. 

scholarly journals The politics of local government environmental evaluations: Assessing bureaucracy in post-Reformasi Indonesia

2020 ◽  
Vol 26 (2) ◽  
pp. 72-87
Author(s):  
Laila Alfirdaus ◽  
S. Rouli Manalu
Keyword(s):  
Local Government ◽  
Local Economy ◽  
Third Party ◽  
Research Approach ◽  
Project Implementation ◽  
Environmental Evaluation ◽  
Central Java ◽  
East Kalimantan ◽  
Sensitive Issues

This article argues that bureaucracy plays politics in Indonesia, not only during the electoral periods, but also in public service. Using the case of environmental evaluation in local government, where natural resources comprise most of the local economy, this article discusses the politics of bureaucracy in undergoing daily governing processes. The environment and natural resource businesses are two opposing fields. Environmental evaluation becomes a contentious area and is usually highly political. This article identifies the bureaucracy’s politicisation in environmental evaluation as occuring in at least in two forms—in measurement and in project implementation. In terms of measurement, bureaucracy tends to use minimum standards, while in project implementation, there are some occasions where bureaucracy tends to sub-contract the work to the third party, usually NGOs, especially in relations to sensitive issues, so that it is politically safer for them, once the result is not as pleasing as expected. This article uses some cases in Central Kalimantan, East Kalimantan, Central Java, and Bangka Belitung, and applied case study as research approach.

Formulating a Framework for Desktop Research in Chinese Information Systems

2016 ◽  
pp. 307-325
Author(s):  
Lihong Zhou ◽  
Miguel Baptista Nunes
Keyword(s):  
Information Systems ◽  
Research Question ◽  
Case Study Research ◽  
Theory Development ◽  
Qualitative Approach ◽  
Quantitative Approach ◽  
Research Approach ◽  
Study Approach ◽  
Is Research

The investigation of information systems (IS) development usually relies on two different research approaches, namely, quantitative approach and qualitative approach. Both approaches are equally important and useful to the development of IS theories. No research approach should be considered to be superior or inferior to the other. However, the mainstream of Chinese IS research mainly follows the quantitative approach, whereas the qualitative approach is generally viewed as “too soft” or not scientific enough. As a qualitative approach, desk case-study research approach has been widely accepted and applied in a number of IS research in the West. However, in China, this approach is merely considered as an effective approach for teaching, but not valid for scientific research investigations. Thus, Chinese IS research have neglected a number of important experiences, viewpoints and lessons, which can be elicited from IS case-studies occurred in the past. This chapter generally aims at introducing and discussing the desk case-study approach in IS research. Specifically, this chapter discusses this approach through four incremental research stages, namely, defining the research question, establishing theoretical framework from literature review, case-study selection, and theory formulation through case-study analysis. Furthermore, two exemplary research projects are presented in this chapter to further clarify and substantiate the research methods, tools and processes. It is expected that by formulating a rigorous research framework and specifying incremental processes of theory development, this research approach could be accepted and used by Chinese IS scholars in the future.

The role of discourse in transforming digital infrastructures

2019 ◽  
Vol 34 (3) ◽  
pp. 221-242
Author(s):  
Egil Øvrelid ◽  
Bendik Bygstad
Keyword(s):  
Information Technology ◽  
Causal Relationship ◽  
Research Question ◽  
Digital Transformation ◽  
Research Approach ◽  
Critical Realist ◽  
Digital Infrastructure ◽  
Theory Of Discourse

Radical shifts in large information technology programmes or digital infrastructures are unusual, but they do occur, usually as a consequence of problems or misalignment. What we know less about is the role of discourse in these shifts. Our interest in this article is to investigate the role of discourse when digitalisation programmes encounter problems. Building on Foucault’s theory of discourse, our research question is: what is the role of discourse in the transformation of digital infrastructures? Our research approach is a critical realist case study, discussing three cases from eHealth innovation. We use Foucault’s archaeological methodology to identify the emerging discursive formations when a programme encounters difficulties. This enables us to analyse the causal relationship between discursive formations and other mechanisms in the infrastructure. We offer two contributions: first, we outline a framework to understand the role of discursive formations in digital transformation; second, we propose a set of configurations to explain how contextual factors and causal mechanisms contingently lead to the transformation of a digital infrastructure.

scholarly journals Comparing Problem-based Learning and Experiential Learning on Civil Servant Training Program

2019 ◽  
Vol 7 (2) ◽  
pp. 104-108
Author(s):  
Linda Sediyani ◽  
Heri Triluqman Budisantoso
Keyword(s):  
Experiential Learning ◽  
Training Program ◽  
Human Resource Development ◽  
Quantitative Research ◽  
Problem Based Learning ◽  
Civil Servant ◽  
Research Approach ◽  
Learning Approaches ◽  
Central Java

Problem-based learning and experiential learning are well-known learning approaches and often referred as powerful on facilitating learning practices, but which one is the most effective on facilitating civil servant training program? This article illustrates a one-shot case study in which focus on one civil servant training program only without comparing it to other programs. The training program was conducted by human resource development agency, Central Java Province, in March 2018. By employing quantitative research approach, this research found that the result of the training program indicated: there are no significant differences between problem-based learning and experiential learning approaches. In this case, the learning result from experiential learning approach is slightly above problem-based learning approach’s result. Abstrak Pembelajaran berbasis masalah dan berbasis pengalaman merupakan pendekatan pembelajaran yang sudah banyak dikenal dan sering disebut mampu memfasilitasi praktik pembelajaran secara optimal, namun mana di antaranya keduanya yang paling efektif dalam memfasilitasi program pelatihan PNS? Artikel ini menggambarkan one-shot case study yang fokus hanya pada satu program pelatihan PNS tanpa membandingkannya dengan program lain. Program pelatihan ini dilakukan oleh Badan Pengembangan Sumber Daya Manusia (BPSDM), Provinsi Jawa Tengah, pada Maret 2018. Dengan menggunakan pendekatan penelitian kuantitatif dapat dilihat bahwa hasil program pelatihan menunjukkan tidak terdapat perbedaan yang signifikan antara pembelajaran berbasis masalah dan pembelajaran berbasis pengalaman. Dalam hal ini, hasil pembelajaran dari pendekatan berbasis pengalaman sedikit di atas hasil pembelajaran yang menggunakan pendekatan pembelajaran berbasis masalah.

Explorative study of entrepreneurship training programmes in Christian institutions in Ghana

2019 ◽  
Vol 14 (5) ◽  
pp. 713-727
Author(s):  
Keren Naa Abeka Arthur ◽  
Alex Yaw Adom
Keyword(s):  
Best Practice ◽  
Research Question ◽  
Research Approach ◽  
Religious Institutions ◽  
Entrepreneurship Training ◽  
Content Type ◽  
Seed Funding ◽  
Training Programmes ◽  
Positive Outlook

Purpose The past two decades have witnessed a surge in entrepreneurship training (ET) programmes among religious organisations in Ghana. Despite this, current studies on the topic have revealed a gap in the perception of ET initiatives and the actual needs and expectations of trainees. This paper aims to explore the characteristics of ET programmes in Christian organisations in Ghana and the perception of beneficiaries on the relevance of these schemes. Design/methodology/approach A qualitative research approach was used for the study. The study used interviews and document reviews as data collection instruments. In investigating research questions one and two for case study one, interviews were used. For case study two, data were collected mainly through a review of documents for research question one and interviews for research question two. The data were analysed using thematic analysis techniques. Findings The results show some similarities in ET characteristics in the two cases studied, specifically regarding objectives and target outcomes. Therefore, ET programmes identified in both cases were targeted at both potential and practicing entrepreneurs in the congregations. Further, content appears adequate with an emphasis on topics that develop business management skills. The teaching approach varied within the studied religious organisations and although some practices were similar to best practice guidelines suggested in literature, there are lapses in the system. Regarding respondents? perception on the relevance of the ET programmes, the authors observed a positive outlook among all respondents who argued that the scheme addressed key issues at individual, organisational and national levels. However, the study revealed that religious institutions were unwilling to provide seed funding to beneficiaries. Research limitations/implications Further studies will need to validate findings in other Christian denominations not captured in the study. Furthermore, replicating this study among non-Christian religious institutions would be beneficial for policymaking. Practical implications This study suggests that managers of ET programmes in churches need to be helped to focus their programmes on developing business competencies, specifically technical skills. Originality/value There is a gap in understanding of the nature of ET programmes in religious institutions in Ghana and globally. This study provides insights on the characteristics of ET programmes in churches; thus allowing us to understand how they can be supported to deliver effectively.

scholarly journals ANALISIS IMPLEMENTASI PENYANDERAAN (GIJZELING) DALAM MENINGKATKAN KEPATUHAN WAJIB PAJAK DAN SEBAGAI UPAYA PENCAIRAN TUNGGAKAN PAJAK: MENURUT PERSPEKTIF TEORI KEPATUHAN PAJAK

Scientax ◽  
2021 ◽  
Vol 3 (1) ◽  
pp. 130-158
Author(s):  
Respati Dian Cahya ◽  
Endang Kiswara ◽  
Fuad
Keyword(s):  
Qualitative Research ◽  
Research Method ◽  
Research Question ◽  
Deterrent Effect ◽  
Case Study Approach ◽  
Regional Office ◽  
Study Approach ◽  
Central Java ◽  
Before And After

This study aims to analyze and evaluate the implementation of gijzeling. This study also analyzes whether there are differences in impacts before and after the implementation of gijzeling on taxpayer compliance who is subject to gijzeling action, and analyzes whether the implementation of gijzeling provides deterrent effect for taxpayers subject to gijzeling action and other taxpayers in terms of taxpayer compliance and disbursement of tax arrears in Regional Office of DGT Central Java I. The data obtained were analyzed using a descriptive qualitative research method with a case study approach to answering the research question. The result of the research concludes that the implementation of gijzeling has been run in accordance with the provisions of the law, although in the field process, there are some adaptations and development, but still based on the procedures and rules. The implementation of gijzeling also made 100% liquid tax arrears for taxpayers subject to gijzeling action, while the application of gijzeling also proved to create a deterrent effect for other taxpayers who are in 1 group of companies that have tax arrears. The implementation of gijzeling in 2016 has not had any impact on tax arrears through other active collection.

scholarly journals “I wish I knew what I know now”: Exploring Psychology Undergraduate Students’ Experiences When Learning About Qualitative Research and CAQDAS

2020 ◽  
Author(s):  
Neringa Kalpokaite ◽  
Ivana Radivojevic
Keyword(s):  
Qualitative Research ◽  
Undergraduate Students ◽  
Psychology Students ◽  
Computer Assisted ◽  
Research Approach ◽  
Personal Lives ◽  
Future Studies ◽  
Hands On ◽  
Qualitative Data Analysis Software

Learning to conduct qualitative research and use computer-assisted qualitative data analysis software (CAQDAS) can be challenging, which is why it may be more effective to introduce the craft of qualitative research to undergraduate students who have the time and space to learn, even make mistakes, and ultimately build a better understanding for their future studies and careers. There are relatively few published studies sharing insights on teaching qualitative research and CAQDAS to undergraduate students. This descriptive qualitative case study explores students’ experiences in a qualitative research course for undergraduate psychology students, with the aim of discerning how feasible learning both qualitative research and CAQDAS was for these students as well as how they perceived learning about these contents. Data was collected from an online open-ended survey from two consecutive generations of students that completed the course. Students found the course to be a challenging but worthwhile experience: new knowledge and skills were gained that they felt would be useful for their professional and even personal lives. These students recognized that the qualitative research course was an important complement to their predominantly quantitative curriculum. By teaching undergraduate students about qualitative research and CAQDAS, professors can teach their students in a lower-stakes environment and provide them with valuable hands-on experience so that students may later make better-informed decisions about which research approach to use in their own projects and continued studies or work.

scholarly journals Understanding Customers Perception of ATM Data Integrity

2020 ◽  
Author(s):  
Joseph Kwame Adjei ◽  
William Nii Ayettey Obubuafo-Ayettey ◽  
Peter Ebo Tobbin
Keyword(s):  
Commercial Bank ◽  
Research Question ◽  
Sampling Technique ◽  
Data Integrity ◽  
Research Approach ◽  
Main Research ◽  
Automated Teller Machines ◽  
Customer Delight ◽  
Major Factors

In spite of the numerous studies exploring customers’ perception of their banks, there is limited understanding of customers’ perceptions of Automated Teller Machines (ATM) data integrity issues. We therefore sought to understand customers’ perception of data integrity issues in ATM using Ghana Commercial Bank as case study. The objective was to understand the extent to which customers’ perception of ATM data integrity affect their relationship with the bank. Thus, the main research question is “To what extent is ATM data integrity issues affecting how customers transact business with the bank? The Adenta branch of Ghana Commercial Bank in Accra was used as case study. A Qualitative research approach was adopted given the exploratory nature of this study. Empirical data were gathered using a combination of observations and interviews. The informants were selected via purposive sampling technique. The study has shown that fairness expectation, assured customer delight, well-structured media post and settled perception of customer delight are the major factors that affect customers’ perception of ATM data integrity.

scholarly journals Lesson study as a research approach: a case study

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Susanne Jansen ◽  
Marie-Christine P.J. Knippels ◽  
Wouter R. van Joolingen
Keyword(s):  
Lesson Study ◽  
Secondary School Teachers ◽  
Research Question ◽  
Research Approach ◽  
Focal Points ◽  
Content Type ◽  
Reasoning Strategies ◽  
Model Based

PurposeThe purpose of this paper is to explore the merits of lesson study (LS) as a research approach for research in (science) education. A lesson was developed to introduce students to model-based reasoning: a higher order thinking skill that is seen as one of the major reasoning strategies in science.Design/methodology/approachParticipants of the LS team were three secondary school teachers and two educational researchers. Additionally, one participant fulfilled both roles. Both qualitative and quantitative data were used to investigate the effect of the developed lesson on students and to formulate focal points for using the LS as a research approach.FindingsThe developed lesson successfully familiarized students with model-based reasoning. Three main focal points were formulated for using LS as a research approach: (1) make sure that the teachers support the research question that the researchers bring into the LS cycle, (2) take into account that the lesson is supposed to answer a research question that might cause extra stress for the teachers in an LS team and (3) state the role of both researchers and teachers in an LS team clearly at the beginning of the LS cycle.Originality/valueThis study aims to investigate whether LS can be used as a research approach by the educational research community.

Modernisation of Higher Education – Willful Action or Wishful Thinking? The Case of Bulgaria

2020 ◽  
Vol 8 (3) ◽  
pp. 3-17
Author(s):  
Elena Blagoeva
Keyword(s):  
Higher Education ◽  
Economic Crisis ◽  
Negative Impact ◽  
National Level ◽  
Sustainable Growth ◽  
Research Approach ◽  
Case Study Methodology ◽  
The Impact ◽  
The Eu

The impact of the last global economic crisis (2008) on the European economy put a strain on higher education (HE), yet it also pushed the sector towards intensive reforms and improvements. This paper focuses on the “Strategy for the Development of Higher Education in the Republic of Bulgaria 2014-2020”. With a case study methodology, we explore the strategic endeavours of the Bulgarian government to comply with the European directions and to secure sustainable growth for the HE sector. Our research question is ‘How capable is the Bulgarian HE Strategy to overcome the economic and systemic restraints of Bulgarian higher education?’. Because the development of strategies for HE within the EU is highly contextual, a single qualitative case study was chosen as the research approach. HE institutions are not ivory towers, but subjects to a variety of external and internal forces. Within the EU, this is obviated by the fact that Universities obtain their funds from institutions such as governments, students and their families, donors, as well as EU-level programmes. Therefore, to explore how these pressures interact to affect strategic action on national level, the case method is well suited as it enabled us to study the phenomena thoroughly and deeply. The paper suggests the actions proposed within the Strategy have the potential to overcome the delay, the regional isolation and the negative impact of the economic crisis on the country. Nevertheless, the key elements on which the success or failure of this Strategy hinges are the control mechanisms and the approach to implementation. Shortcomings in these two aspects of strategic actions in HE seem to mark the difference between gaining long-term benefits and merely saving face in front of international institutions.

Sign in / Sign up

Export Citation Format

Share Document